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Reviews of Hotel Chateau De La Tour

4 out of 5
Hotel Chateau De La Tour
10 Avenue Font De Veyre, Cannes, Alpes-Maritimes

Reviews

8.4

Very good

Rating 10 - Excellent. 133 out of 303 reviews" "
Rating 8 - Good. 115 out of 303 reviews" "
Rating 6 - Okay. 33 out of 303 reviews" "
Rating 4 - Poor. 14 out of 303 reviews" "
Rating 2 - Terrible. 8 out of 303 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Katharina

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Attention
It is a beautyful hotel, but the staff is absolutely terrible. The Chinese lady at the reception screamed at me and challenged me to a fist fight, no kidding. I have never had such an experience in my life.
Stayed 3 nights in Jun 2023
Response from front desk manager on 29 Jun 2023
We thank you for your comment which caught our attention.However, you were not correct either, we can take up all the points, namely:-intrusion at the pool bar with opening of the fridges, drinks opened and consumed by the bottle and put back directly in the fridge without coming to order drinks at the reception.- leave your private belongings lying around the pool to reserve the deckchairs which are not reservable,- to go behind the hotel bar to make you a coffee at 6:30 in the morning, to put food in our fridges when it is forbidden.-come to the reception yell at the receptionist.we find your behavior inappropriate and intolerable.The manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Absolutely loved it here. Hotel had free parking and a beautiful pool and garden. The bedroom was lovely but very small-there was no plug by the table to plug the kettle in so had to unplug the air freshener and boil it on the carpet. The bathroom was clean but if Iwas nitpicking it could have been updated. Lovely view from the window. The bed was extremely comfortable. We didn’t have breakfast but it looked beautiful. Quite some way out of town but nice and quiet.
Stayed 1 night in Sep 2022

10/10 Excellent

EA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and pretty, spacious rooms.
Stayed 1 night in Jul 2022

10/10 Excellent

Jean-Louis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente expérience au Château de la Tour. Superbe propriété avec beaucoup d'espace extérieur. Très propre. Après une journée d'activités autour de Cannes, ça fait du bien de relaxer à la piscine. La terrasse de notre chambre a été appréciée. Excellent service. Merci à l'équipe.
Stayed 5 nights in Oct 2021

8/10 Good

Jeremie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2021

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely place with charm and style, peaceful location
Stayed 1 night in Sep 2019

4/10 Poor

Jennie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not for me
Camille was the saving grace. Bed comfortable, quiet. Lots of annoying little things that add up to overall not great experience. Check-in was super cold. Wifi very spotty- sometimes good, other times like a snail. Room was quite small. People should realize how far it is from anything- other than the beach. There are NO restaurants or boulangeries so choices for meals are the expensive restaurant in the hotel or driving/taking a taxi or ordering delivery (I don't think they were super thrilled I did this). Other than Camille, service felt like they were doing me a massive favor just to exist- everything felt like a chore to them. I would not recommend it or stay there again.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Loved the pool and most of the staff. One rubbish receptionist and had a nightmare first night
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property. Great pool area and restaurant.
Nice and comfortable property, reasonably priced
Stayed 4 nights in Jul 2019
Response from Veronique Baribaud on 5 Aug 2019
Dear Guest Thanks a lot for your feedback ! Hoping to welcoming you soon Best regards

10/10 Excellent

Haggit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream vacation
This hotel has exactly the right mixture for a good vacation: nice rooms , indulging swimming pool, quiet surroundings outside the hustle bustle of Cannes. We ordered a classic double room that was nicely decorated and I was worried that I will be disappointed but it was a nice room and the bed was soft and welcoming. The hotel has a convenient parking and even if it’s full there is a convenient parking on the street free of charge .
Stayed 2 nights in Jul 2019

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, lovely decor, excellent service!
We had an amazing stay at the Château de la Tour. The reception staff and bar staff out at the pool were incredibly friendly and made our stay so pleasant and relaxing. The pool and surrounding grounds were lovely, relaxing, and very peaceful. We didn’t want to leave, and will definitely be back.
Stayed 2 nights in Jun 2019
Response from Veronique on 8 Jul 2019
Dear Guest , Thanks a lot for your feedback.It was also a real pleasure to welcome you . Hoping to seeing you soon Best regards Veronique Baribaud Rooms Division Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet ,relaxing, nice pool area .very clean. Staff very friendly and helpful. Food and drinks very expensive though.and nowhere to shower if leaving on a late flight after 12pm checkout .Cannes 10 mins away by bus. Bus stop 2 min walk ,only wait 5 minutes as at least 6 buses stop there cost 1.5 euros
Stayed 5 nights in Jun 2019

4/10 Poor

Chinlove, Santa Monica, California

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Felt very mislead by the photos of the room that I was supposed to get. I planned to do my proposal to my girlfriend at this hotel but was very disappointed to be placed in such a tiny room that’s no where close to what it looked on the photos. Very disappointing.
Stayed 1 night in Jun 2019

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing customer service
Liked the hotel but realised shd have had a pool view, which we didn’t get. Back of hotel view - can provide pics. Tried to get some food by the pool on a sunny Sunday at 3pm. Advised not possible - only room service available, which had to be taken in room - until 7pm. Hotel location quite a way out of town, which was fine until needed to go out of hotel to find food. Hotel kitchen was open as Cld accommodate room service menu but wldn’t allow for same menu to be served on the premise, just not in room. Very disappointing lack of customer service / focus.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The style and ambience was from an age of elegance. It oozed charm and tranquillity. Although small, the room was comfortable and well equipped. The restaurant was a little OTT, it was clearly struggling to attract diners to its ' fine dining' experience. Tje staff were a little over attentive and tje price to value ratio questionable.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful regarding my needs. It was very peaceful and calm there. The scenery and gardens were beautiful.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Bedroom was elegantly decorated. Friendly staff, free parking, pool and landscaped beautifully.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Will never book again through Wotif , you do not care about the clients at all , I made a booking of triple room for 2 adults and a child , the confirmation came back just for 2 adults, i sent you an email with a screen shot of the booking i made and i recieved no answer. I came to check in and the receptionist gave us hard time and made us pay for a child accomodation. The worest and stressful experience will never use or recommend your service or this hotel. the staff are terrible, rude, not helpful and do do not care
Stayed 1 night in Apr 2019
Response from Catherine - Reception Manager on 3 May 2019
Dear Sir, We thank you for sharing your point of view on your booking. Regarding your last stay, the confirmation that we had received from Wotif was for 2 adults only. We confirm you that an extra charge is due for an additional person in a double Classic room. The rate is 25 euro per day. At your arrival the receptionniste has offered you a Executive triple room, but it was to expensive for you. We regret that you do not enjoy your stay at Chateau de la Tour due to a uncomplete reservation... Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Thaddeus

Very small room. Entry door hits the nightstand so it cannot be opened fully. Mini bar frig door hits bed and cannot be opened fully. Key for mini frig does not fit in slot. Air conditioning stopped after a day. Management apologized but did not offer any compensation. Nothing about the room we had was 4 Star.
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lovely hotel, quiet area and easy to go to busy Cannes by bus (15 min) Restaurant is not practical to eat something on the go. They should include additional items in the menu and make sure guests can access to that 24hs. Lovely pool area though could be hard to get a sun bed during sunny weekend.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near to Cannes.
Stayed 2 nights in Jul 2018

10/10 Excellent

Kaz, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Could be amazing but wasn't.
On paper this place looks amazing, however it misses the mark somewhat. The welcome from the staff at check-in was lack-lustre at best. We weren't made to feel particularly special or welcome. The room was small but ok. The bathroom was a bit tired and the shower bracket was broken. Lunch was good if a little small and not good value for the portion size. The same with dinner, the food was ok but there was not much of it. The pool area is lovely and the grounds are well maintained. All in all it feels like it just needs a bit of TLC and a few new staff members that want to be there and know how to raise a smile.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would visit again
Lovely hotel with friendly staff, pool area is amazing!
Stayed 1 night in May 2018
Response from David Front Desk on 3 Jun 2018
Dear Madam, Dear Sir, Thank you for your kind words and for taking time to share your experience at Hotel Château de la Tour. Looking forward to the pleasure of welcoming you back soon. Best Regards

10/10 Excellent

Becky, somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Really liked this place, it is a fair walk in to Cannes. Enter but a lovely walk along the coast road
Stayed 3 nights in Sep 2017

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Terrible internet! It's a smoking hotel!
A hotel that won't spend $500 a month to provide at least a 10 mpbs internet service (1 mpbs on its best day here), should give the game up. Unless you're looking for a hotel that doesn't have this service. It bills itself as a smoke free hotel. This is not the case. Smokers everywhere in the restaurant. On arrival, I was informed they had double booked my last night, so I would have to fine another hotel. Otherwise, nice location, nice pool, nice rooms.
Stayed 4 nights in Sep 2017

8/10 Good

Nicolas

Liked: Staff & service, property conditions & facilities, room comfort
A good hotel with fantastic views.
A bit far out of town but free safe car park to compensate. If the walk is too long use the local bus €1.5 and regular. Friendly staff. Expensive breakfast as with all hotel we encountered in France.
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We stayed in the hotel for 5 days and we had a great time. Lovely view and very quiet and relaxing enviroment. I would love to go back :)
Stayed 4 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Average hotel but just a bit too far away from tow
The hotel itself is ok. Clean and nice decor. Our room, a standard classic, was the smallest room I think I have ever stayed in. We had to ask for a chair to be removed to save keep walking into it. Service has a lot to be desired. Breakfast, although nice food, is run by one guy frantically making coffees and running for plates and cutlery. Don't expect someone to come to your table. My French is limited so asking for even some simple requests was difficult as the staff didn't seem to understand. Finally although it has a good pool with a good view the hotel is a bit too far from the town. Around 30 mins walk either down a busy main road or down then beach and under some dodgy underpasses. In summary I wouldn't return to this hotel
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel
Lovely hotel, friendly staff. Good location to public beach. Little bit too far from town centre. Very nice food served in the restaurant. Needed more plug sockets/mirrors in the room though. Overall - comfortable and very high standard hotel, happy with stay.
Stayed 3 nights in Jul 2017

2/10 Terrible

Amandine

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannes
A really nice little hotel. Really friendly staff, clean and nice rooms, beautiful location. Good value for money. Wi-fi was a bit dodgy and slow at times. I can really recommend this hotel.
Stayed 1 night in Jun 2017

10/10 Excellent

amanda, manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel just outside Cannes
An oasis of calm just minutes from the bustle of Cannes.The pool was fabulous with amazing views! The food at the hotel was one of our favourite meals and the waiter Luic was so friendly and helpful!We would definitely recommend and we would definitely return
Stayed 3 nights in May 2017

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Fantastic stay, wonderful pool and outside area. Clean and spacious room. Very helpful and friendly staff. Great location, 5 minutes from the beach and 20 minute walk to La Croisette. A wonderful stay, we will most certainly be returning.

6/10 Okay

Amanda

Liked: Cleanliness
Disliked: Staff & service
Terrible experience, 3 stars at best...
I have never encountered a more dismissive, unprofessional staff. The manager and concierge staff are just plain rude. The waiter is on his phone texting for so long we along with others in the dining room and bar had to tap him on the shoulder or just left due to the long wait. The hotel was nice but not what it claimed to be. The room was fine but there were major issues. First, you had no personal control over the temperature of your room. The entire hotel had the heat turned on, not air conditioning in late April when the temperature was in the 70's. When we complained we were given a crapppy fan to keep by the bed! Also there was not one plug in the dimly lit bathroom so it was impossible to do your hair with a divice or shave. There were no mirrors anywhere else in the room so no alternate solution was possible. Overall more of a 3 star hotel at best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic heaven just outside of central cannes.
Amazing find with an amazing pool. Lovely staff highly recommended.

8/10 Good

Vicky, New York

Liked: Cleanliness, property conditions & facilities
Nice hotel outside the city center
We were staying for a week from Sept 4th. Good hotel located 10 mins away of the city center, 5 mins walking distance to be beach, 7 mins driving distance to the supermarket. Hotel looks like an old castle, very clean, pool was very cold and deep. Stuff was very pleasant. However, one negative drawback: you are not allowed to eat and especially drink your own wine in your room. We brought a couple of bottles from the airport and both receptionist and bartender refused to open it or give an opener.

10/10 Excellent

Ioannis, Guildford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
We visited this hotel just for 2 nights but it wasn't enough. We arrived in the hotel in the nighttime and we were very excited from the first impression. The hotel has free parking, the reception is friendly and helpful, the room quite big and looks like a room from a castle (chateau). It's also very clean. The location of this hotel is very close to the beach, i think 10min maximum walking distance, 10 min by car from town center. If you want to discover Cote d'Azur i recommend this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing stay
A super choice if you want to kick back and relax in luxury.

6/10 Okay

Jeff, La Canada, CA

Liked: Staff & service
Quiet hotel
Hotel is a little dated. We have two kids, so needed two rooms. Both rooms had signs of mold on the bathtub wall tile. One of our rooms had a very slight musty scent. The a/c in one of the rooms did not cool the room enough. The infinity pool area is beautiful with cabanas free to use. The pool water is very clean and refreshing. A great hotel if you want to spend a quiet lazy day by the pool. I'd give this 3 stars, not 4.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
Very pleasant hotel with friendly staff. Would return.

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort