Central Plaza Apartments Reviews

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Reviews of Central Plaza Apartments

Central Plaza Apartments

255-257 Lake Street, Cairns North, QLD

8.6

Excellent

8.4/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

10/10 Excellent

Soi Tak

27 Mar 2023

Liked: Cleanliness, property conditions & facilities

Staffs at reception were friendly and being helpful through out the check-in process. Additional visitor information was also provided.

Stayed 4 nights in Mar 2023

Response from Bev on 27 Mar 2023

Thank you Soi for your kind review and for visiting us at Central Plaza Apartments. We look forward to welcoming you back sometime.

8/10 Good

Patricia

30 Jul 2022

Disliked: Room comfort

Large well appointed apartment .

Well appointed apartment however main lounge was very uncomfortable(needs replacing) and TV was a basic model & so poor sound. Whilst excellent pool area disappointed that BBQ removed & alcohol not allowed - no longer family freindly. Approx 30 minute walk to Marina area but close to bus stop.

Stayed 4 nights in Jul 2022

Response from Warren on 3 Aug 2022

Hi Patrica, and thank you for your comments. I am sorry to hear your stay was not as enjoyable as expected. We have ordered a new sofa and TV for the apartment Thank you for bringing this to our attention. The BBQ is available on request and I understand this was not relayed to you by relieving management, on site during your stay. Sorry for the confusion. Re alcohol in the pool - Unfortunately our insurance policy precludes us allowing alcohol and glass in the pool area as is common in most accommodation venues, however this is outside our control Thank you for staying with us and I can assure you these items have been addressed Many Thanks Warren

10/10 Excellent

scott

11 Jan 2022

Stayed 6 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with partner

11 Jul 2021

Liked: Amenities, property conditions & facilities

Enjoyed the space and location. Comfortable apartment.

Stayed 15 nights in Jun 2021

10/10 Excellent

karen

13 Jun 2021

Liked: Cleanliness, room comfort

8 days in Cairns.

Very clean , staff were very friendly and were quick helping us. Overall pretty good except for the stairs as I use a walking stick, two levels too much. Inside theywere lovely apartments with foxtel as a bonus.

Stayed 8 nights in May 2021

Response from Julie on 12 Jul 2021

Thank you for your review. We are pleased everything was to your satisfaction. Unfortunately our first floor apartments are constantly in demand so we are not able to accommodate everyone. When you book again please specify a first floor is required and we can let you know if this is possible. Have a great day. Julie

10/10 Excellent

Liz, Mount Isa

Travelled with partner

15 Jan 2020

Liked: Cleanliness, amenities

Friendly reception- very helpful. Wonderful apartment including washer and dryer.

Stayed 1 night in Jan 2020

Response from Warren on 8 Mar 2020

Hi Liz, Thank you for taking the time to provide your positive feedback and hopefully we will see you next time you are in Cairns.

8/10 Good

Hannah

21 Jan 2019

Liked: Staff & service, property conditions & facilities, room comfort

Close to Esplanade, Self Servicing Apartments

The room had everything we needed, it was large enough for a 3 weeks stay and had separate living, sleeping and bathroom areas. The apartment complex was quiet and felt secure. Ample underground parking. Neg: Wifi wasn't awesome, ours dropped in and out a lot, and cooking in the kitchen smoked a heap and caused the whole place to reek. Overall though, we found it a great place to stay and would stay again as it was close to everything we needed.

Stayed 22 nights in Dec 2018

Response from Michelle on 22 Jan 2019

Hi Hannah, thank you for your feedback. We re aware of the wifi issues and are working to iron this out. We are glad you enjoyed your stay overall. We would love to host you again!

10/10 Excellent

Kenneth

14 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

The AC worked well, which is important in a tropical climate. The room was large and comfortable. The staff was very friendly. The room was a little dated but alright. There is lots to do and see in Cairns to keep you busy. I stayed 20 days.

Stayed 20 nights in Dec 2018

Response from Michelle on 15 Jan 2019

Thank you for your feedback Kenneth. We are renovating our apartments this year so if you ever have a chance to return to us you can experience our new rooms :)

10/10 Excellent

Michelle

30 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2017

8/10 Good

uk traveller, uk

19 Mar 2017

Liked: Staff & service, room comfort

Good apartment in good location

good location and good value. Spacious. Superficial maintenance poor.

8/10 Good

Verified traveller

10 Jan 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Expensive for the age, and location.

Good room, close to pool and main entry. Enjoyable for the one night stay.

8/10 Good

Meredith, Redland City, Qld

26 Aug 2016

Liked: Cleanliness, staff & service, room comfort

Convenient and clean near hospital.

Relatively close to city centre and Esplanade water front. Good undercover parking. Apartment was well supplied with cooking facilities and amenities with comfortable indoor or outdoor furniture. Grounds and pool area seemed to be well maintained. Basically, clean and well serviced.

8/10 Good

Verified traveller

23 Jun 2016

Liked: Staff & service, property conditions & facilities

Good apartment away from the city centre.

Only issue was inconsiderate people banging doors at all hours, not the hotels fault.

8/10 Good

Sian, UK

2 Jun 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice apartments, near esplanade

Pleasant, large apartment, very quiet. Arrived at 10am and room was ready, which was good. Had limited reception hours which was a pain on occasion. Rooms not serviced during stay but that wasn't a problem. No lift so be careful if you have lots of heavy luggage, I was on 2nd floor.

6/10 Okay

Tom, London

24 Nov 2015

Disappointed in Cairns

The apartment hotel had an odd layout with room entrance looking over a courtyard above the parking garage, no elevator, bedroom at the front. Check in was a bit tedious as you stood outside a check in window. Pool was fine and there was a bbq area. Neighbourhood was just ok.

8/10 Good

Brendan, Miami

19 Oct 2015

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Call ahead if checking in outside business hours

I can see where issues arise from service. I booked this an hour before takeoff and then realized the front desk has limited hours. Call ahead, and everything will be fine, but dealing with the lady at the front desk especially over the phone may be a bit challenging. Overall though, the hotel is clean, about five blocks or so from the city center. I do reccomend it as long as you call ahead if you're checking in outside of business hours.

10/10 Excellent

Anne, Australia - QLD - Townsville

4 Mar 2015

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Outstanding; Value: Great deal; Service: Outstanding; Cleanliness: Immaculate;

10/10 Excellent

Darin, Australia - QLD - Townsville

30 Dec 2014

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Home away from home; Value: Fantastic; Service: Outstanding; Cleanliness: Immaculate;

10/10 Excellent

keith, Australia - NSW - Regional NSW

27 Oct 2014

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Home away from home; Value: Bargain; Service: Flawless; Cleanliness: Spotless; close to food, drink, esplanade

6/10 Okay

Peter, Australia - QLD - Regional QLD

21 Oct 2014

Disliked: Cleanliness, staff & service

Facilities: Typical; Value: Reasonable; Service: Awful; Cleanliness: Poor; Poor service. Staff did not have a clue when asked questions. Politeness lacking.

8/10 Good

Carmel, Australia - NSW - Regional NSW

18 Oct 2014

Liked: Staff & service

Facilities: Basic, Bathroom NOT 4 star. ; Service: Courteous; Cleanliness: Bathroom smelt musty.; The apt. was dated, bathroom needs a serious update, smelt musty .

10/10 Excellent

Arnika, Australia - QLD - Cairns

13 Oct 2014

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Everything you could want; Value: very nice for the price; Service: Good; Cleanliness: Spotless; Best Westerns are great value for what you get: nice apartments

10/10 Excellent

David, Australia - VIC - Melbourne

9 Oct 2014

Liked: Cleanliness, staff & service, property conditions & facilities

Very clean and spacious apartment

10/10 Excellent

Peter, New Zealand - Waikato

27 Sept 2014

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Good; Value: Economical; Service: Good; Cleanliness: Spotless;

8/10 Good

Katie, Australia - QLD - Regional QLD

26 Sept 2014

Liked: Cleanliness, property conditions & facilities

Facilities: Nice ; Value: Affordable; Service: Sufficient, Polite; Cleanliness: Pleasant;

10/10 Excellent

Andrew, Australia - NSW - Regional NSW

20 Aug 2014

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Home away from home; Value: A steal; Service: Courteous; Cleanliness: Pleasant;

8/10 Good

jessica, Australia - VIC - Regional VIC

3 Aug 2014

Liked: Cleanliness

Facilities: Everyday, Laundry kitchen pool. ; Value: Reasonable, Good price for facility's; Service: Polite; Cleanliness: Pleasant;

10/10 Excellent

Katherine, Australia - VIC - Melbourne

30 Jul 2014

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Outstanding; Value: Great deal; Service: Go the extra mile; Cleanliness: Beautiful; Would recommend, definitely staying here again.

10/10 Excellent

Rodney, Australia - VIC - Melbourne

20 Jun 2014

Liked: Cleanliness, staff & service, property conditions & facilities

Recommend as good

10/10 Excellent

Susan, Australia - QLD - Regional QLD

16 Jun 2014

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Home away from home; Value: Great deal; Service: Flawless; Cleanliness: Spotless;

10/10 Excellent

Leane, Australia - QLD - Regional QLD

18 May 2014

Liked: Cleanliness, staff & service, property conditions & facilities

Great pool

8/10 Good

kathryn, Australia - QLD - Sunshine Coast

4 May 2014

Liked: Cleanliness, staff & service, property conditions & facilities

We enjoyed our stay, fairly central location

6/10 Okay

Victoria, Australia - QLD - Regional QLD

29 Apr 2014

Disliked: Cleanliness, staff & service

Facilities: Basic, Dated; Value: Economical; Service: Room never cleaned; Cleanliness: Lacking; Staff were friendly but unfortunately just didn't tidy the room when the sign was on our door

6/10 Okay

Amanda, Australia - NSW - Sydney

24 Apr 2014

Facilities: Basic, did not provide knives. ; Value: Fair price; Service: Basic; Cleanliness: Tidy, Clean;

8/10 Good

Rodney, Australia - QLD - Regional QLD

13 Apr 2014

Liked: Cleanliness, property conditions & facilities

Facilities: Nice ; Value: Affordable; Service: Polite; Cleanliness: Lovely;

6/10 Okay

Ian, Papua New Guinea

2 Apr 2014

Liked: Cleanliness

Disliked: Property conditions & facilities

My mistake. I thought I was getting the one by Cains Central shops. Multiple listing confusing. Will not go back.

8/10 Good

Nina, United States

7 Dec 2013

Liked: Cleanliness

Facilities: decent one bedroom accomo; Service: Polite; Cleanliness: Pleasant; We were on foot, so fairly long walk with lots of groceries, otherwise enjoyed the walks and distance from city center

10/10 Excellent

Glynis, Australia - NT - Alice Springs

7 Nov 2013

Liked: Cleanliness, staff & service, property conditions & facilities

free undercover carparking

8/10 Good

Martin, Australia - NT - Darwin

24 Oct 2013

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Good; Value: Affordable; Service: Courteous; Cleanliness: Pleasant; Good, relaxed atmosphere

10/10 Excellent

Richard, Australia - TAS - Regional TAS

22 Oct 2013

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Good, Nice ; Value: Affordable, A bit over priced but ok; Service: Professional, Courteous; Cleanliness: Pleasant, Lovely;

10/10 Excellent

Christine, Australia - QLD - Cairns

22 Oct 2013

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Above average; Value: Great deal; Service: Courteous; Cleanliness: Spotless; Close to the boardwalk and only about a 15 minute walk into the city. Would definitely stay again

8/10 Good

Manish

1 Oct 2013

Liked: Cleanliness

Facilities: consumables improvement; Value: can be better; Service: Polite; Cleanliness: Pleasant; The room supplies like tea and coffee were very few as well.

10/10 Excellent

Ben, Australia - QLD - Regional QLD

30 Sept 2013

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Modern; Value: Affordable; Service: Courteous; Cleanliness: Immaculate; Close to Cairns central for last minute shopping

8/10 Good

sylvie, France

31 Aug 2013

Liked: Cleanliness, staff & service, property conditions & facilities

very friendly reception

8/10 Good

Ian, New Zealand - Canterbury

31 Aug 2013

Facilities: Typical; Value: Reasonable; Service: Sufficient; Cleanliness: Clean;

10/10 Excellent

Graham, Australia - SA - Adelaide

31 Aug 2013

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Home away from home; Value: Great deal; Service: Professional; Cleanliness: Beautiful; Close to every thing that we needed

10/10 Excellent

Clancy, Australia - NSW - Regional NSW

22 Aug 2013

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Home away from home; Value: Affordable;

8/10 Good

David, Australia - VIC - Melbourne

19 Aug 2013

Liked: Cleanliness, staff & service

Facilities: Typical; Value: Moderate; Service: Good, Friendly, Courteous; Cleanliness: Pleasant, Lovely;

8/10 Good

Julianna, Australia - VIC - Melbourne

29 Jul 2013

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Above average; Value: Affordable; Service: Courteous; Cleanliness: Spotless; Close to transport and eateries. Close to the water and park walkway to the city. If fit, not a bad walk. Not far from airport, too.

10/10 Excellent

Kelly, Australia - VIC - Melbourne

29 Jul 2013

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Above average; Value: Affordable; Service: Professional, Friendly, Courteous; Cleanliness: Immaculate; Close to the great kids playground 'Muddy's', close to the airport, a nice quiet yet central location. Good facilities.