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Reviews of Monserrat Apart Hotel

Monserrat Apart Hotel
Salta 560, Buenos Aires, Capital Federal

Reviews

7.2

Good

Rating 10 - Excellent. 69 out of 317 reviews" "
Rating 8 - Good. 120 out of 317 reviews" "
Rating 6 - Okay. 71 out of 317 reviews" "
Rating 4 - Poor. 36 out of 317 reviews" "
Rating 2 - Terrible. 21 out of 317 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

7.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Travelled with partner
average apartment with limited cooking facilities
Stayed 4 nights in Jan 2024

2/10 Terrible

Julio

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Tele no funciona , no ponen jabón, chinches , humedad .pagado 7 días, salí al día siguiente.
Stayed 3 nights in Nov 2023

4/10 Poor

Lauren

Disliked: Cleanliness, amenities
Do not believe the photos attached to this listing!! They must be from when the hotel was new, because my room (& the hotel in general) definitely did not look like the pictures that I looked at before booking. If they were accurate, I probably wouldn't have booked here. This is definitely not what I would class as a 4* hotel (as they claim on their website). While there is a kitchenette, there's a sign above it saying it's only to be used to reheat food, not cook. The refrigerator didn't work well at all. The hot water in the shower was barely what I would call warm. None of the reception staff I dealt with over numerous days spoke English (which I wouldn't care about normally, but it's one of the claims made on the listing page). The only good thing I can come up with is it was relatively inexpensive, the bed was comfortable and it was within walking distance of a number of areas/attractions. If all you need is a bed for the night, this is your place, but if you're looking for something a little more, look elsewhere.
Stayed 4 nights in Oct 2023

8/10 Good

Luiz Paulo

Stayed 3 nights in Oct 2023

6/10 Okay

Ruben

I really I can tell nothing because I never make the trip I never been there I wish I can tell you for good or bad but I never got the chance of travel
Stayed 2 nights in Sep 2023
Response from Soledad on 2 Oct 2023
buenos dias Ruben, usted si estuvo alojado en nuestro hotel del 22/9 al 24/9. No entendemos su comentario. Podra aclararlo. Gracias.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

matthew

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

6/10 Okay

Sole

Stayed 5 nights in Aug 2018

4/10 Poor

LUZ, Boston, MA

Disliked: Cleanliness, property conditions & facilities, room comfort
NOT Recommended
Hotel in poor conditions. WIFI never worked while our stay. bedsheets were old and had wholes
Stayed 1 night in Mar 2018

6/10 Okay

Martin

Disliked: Property conditions & facilities, room comfort
Ok low budget. You get what you pay
The neighbourhood isn't the best. Internet didn't work on room and they didn't try to fix during weekend. Continental breakfast was very simple.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Good Wifi
It's my second time staying in this hotel...Wifi much better than before...Very good Service..Whatever requests we made were immediately taken care of...All the rooms are very spacious and fully carpeted with a kitchenette...Compared to other hotels you really get much more than what you pay for....On the negative side, Breakfast menu needs to be upgraded, carpets were clean but could be improved with some washing and scrubbing, Swimming pool only opens at 11:00 and closes too early at night due to it been part of the Gym and spa
Stayed 2 nights in Dec 2017

4/10 Poor

Jacqueline

Disliked: Cleanliness, property conditions & facilities
Wouldn't recommend, a disappointment.
Payed less to stay in hostels and everything in them was better than here. I don't usually give bad reviews but for the price I think it needs one. All of the sheets/towels had stains, the shower was a dribble, the toilet was barely attached to the wall and there was no wifi in my room. Sorry but I wouldn't recommend, I was excited to stay here for the start of my trip as the recommendations appeared good but everything wasn't to standard.
Stayed 1 night in Oct 2017

8/10 Good

javier, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent staff and facilities
Excellent staff and facilities, rooms are excelent, clean and very beautiful and very weel locsted in Buenos Aires. Breakfast is ok, but is can be improved, little limited options. Overall excellent
Stayed 2 nights in Oct 2017

6/10 Okay

Keith, Manchester

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Hotel location great but hotel is very run down
Hotel location is very easy to find and has a few shops around to get food and drink. Check-in was very quick. The room however was very poor and is run down. The ceiling had a lot of damp with breaks in. The room wasn't the cleanest and there were a lot of stain marks on the bed and a lot of dust and rubbish under the bed and sofa. The air-con didn't work very well but luckily it wasn't too hotel. We mainly booked the room as it is listed as being an apartment based however this is somewhat untrue. There were no cooking equipment or even tea / coffee sets. There is a small work area with sauna / steam / pool and jacuzzi but we were told that we had to pay to use these services. (even though the are listed on the hotel listing) Breakfast was ok but was very limited to what was there. But overall ok.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
It was good larger room... ac needs to have more control
Response from La Gerencia on 3 Mar 2017
Muchas gracias por su comentario. Tomamos muy en serio sus palabras para seguir mejorando nuestro servicio todos los días. La esperamos en su próxima visita a Buenos Aires. Un saludo cor

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad experience, bad service, bad internet
very bad experience, bad service, bad internet, bad location

8/10 Good

Marianne, Belfast

Liked: Cleanliness, property conditions & facilities, room comfort
Quite good.
pros comfy bed big, clean room good breakfast - tostadas, facturas, cereal, coffee helpful receptionists cons frustratingly slow, temperamental wifi my corridor sometimes smelled of cigarettes

2/10 Terrible

Donald Seth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My stay was terrible, The AC unit leaked on the floor the entire time filled up the garbage can and made a huge puddle in the carpet The front window would not close all the way and the street Noise thus came in super loud. The hot water didn't work the first day The wifi never worked In our room. We complained multiple times and the staff seemed un bothered

6/10 Okay

Susan, Annapolis, MD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend a few more dollars and head to Palermo
Unhelpful desk clerks; unresponsive to a broken window, cold water (shower), spotty wifi. The two queen beds are actually two twins. The luxury pillowtop mattresses are had and flat. The pillows are hard. Nothing to do or see in this section of town.

6/10 Okay

Aneta

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value for money stay
Stayed in Jan 2016 for two weeks leisure break. Positives very comfortable bed kitchenette with fridge, kettle, and microwave spacious room with good air conditioning (it was v.hot in January) daily housekeeping helpful reception staff came across very few mosquitoes Metro stop is about 5 - 6 mins walk away. couple of good restaurants nearby pharmacy and supermarket about 2 mins walk away. Spa facilities negatives not the best location in Buenos Aires, but seemed fairly safe breakfast is basic - cornflakes, toast, tea, coffee, bananas and apples. But as an aparthotel you can take your own stuff to eat at breakfast overall It was a good value for money stay. Would not rule it out for a return stay

8/10 Good

Camilo Ernesto, London

Liked: Staff & service, property conditions & facilities, room comfort
Good Hotel, helpful staff.
I had a great stay. Not so close, not so far from the obleisque it was conveniently located for the price. I would like to make a special metion to the guys at reception who were always very helpful during the 8 days spent in Buenos Aires.

4/10 Poor

Chris, phoenix

Liked: Room comfort
Disliked: Property conditions & facilities
You get what you pay for...
The room size was quite good, but the room needed some upkeep, in terms of painting, patching of marks and dents on the walls, etc. The hotel did not have hot water for the first 36 hours of my stay, and there was never any sort of apology or concession that this was unacceptable. The TV remote did not work, and the TV was just standard definition, even though it was a flat screen. The breakfast was the same every morning, which is typical for this type of hotel. The hotel is in a transition neighborhood between good real estate and shadier parts of town. I did not visit the pool or the workout room. The staff person helped me arrange to get a good ride to the airport. In my four-night stay, I could never get a fresh towel, despite my attempts.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
My First Experience in Buenos Aires
Same breakfast every day, bread. Shower safety bar broken Not told about phone charges prior Not a four star hotel But it was good as a whole and we are going back.

8/10 Good

Justin, West Yellowstone, MT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The hotel was clean, spacious and comfortable. The staff went above and beyond to make sure we were comfortable. The breakfast was good, they provided cereal, toast, fruit, yogurt, coffee and juice.

4/10 Poor

Francisco, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nightmare
Terrible. The cleaning was awful. The internet was a nightmare, very slow. I lost some stuff from the room and nobody gave me an answer. I asked to talk to the manager, and I was not allowed they didn't even let me have the manager's email to express my concern. The parking is terrible.

8/10 Good

boom, united kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice enough hotel
the hotel is nice, close to local amenities etc although it is in a busy street but you cant hear any noise from inside your room. the bed was super comfy a large super king so if your looking to get a good nights sleep after a long flight then the beds will do the trick. there is a indoor pool which is nice but could be such much more,there is no showers at the pool to shower before you enter the pool or when you leave which is essential due to hygiene. the hot tub/Jacuzzi wasn't running at all shame really as it would make the experience much better and make the hotel more attractive for others to book. the wifi was awful didn't work most days and when it did it was so slow you just gave up trying this was shared with nearly all the guests there. also reading reviews by others the wifi issue comes up as the most let down so it really needs to be fixed completely as its letting the hotel down. breakfast was great really nice and a lot of choice. overall it was a pleasant stay and would recommend if you wanted a couple of days rest in a comfy bed/room

6/10 Okay

jen, nyc

They can step it up And I would reccomended
Our 1st front desk attendant was unhelpful and unfriendly. Eduardo, I'm not sure what his title is, saved out stay by being super helpful and patient and taking the time to repeat himself when we didn't understand. He got our room changes when the TV didn't work. AND got the WIFI to connect in the room.

6/10 Okay

gladys, hob. N J and Lima Peru

Liked: Staff & service
Disliked: Cleanliness
It is an OK hotel
The staff was nice. Specially Mariana, she was very helpful and gave us very good tips and info. The Room ok but not well cleaned. The bathroom really ugly we had to ask for xtra paper and towels. The worry was The area a terrible neighborhood, dirty and not in San TELMO as advertised we did not want to walk in The area

10/10 Excellent

Alexander, Brooklyn, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Overall a plus
Pros: Mostly clean and efficient. Close to the center. Same distance to Recoleta as Boca. Friendly staff. Cons: Salta is a noisy street and the Air Conditioner was weak.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

E H, Wellington

Liked: Cleanliness, staff & service
More hotel than apartment
Good room, good location, but a few things let it down for me. No kitchen equipment other than random numbers of each kind of cutlery and crockery, despite it having a cook top. I asked on two occasions for a sharp knife and an pot to cook with, nothing was provided. I was also told cooking in the room was not permitted. Microwave didn't work. No wine glasses. Pool was dirty and restaurant was not operating during my stay. Positives were that a free breakfast was provided (unexpected), I was given an adapter plug when I checked in for use during my stay and reception staff were great and helpful on things to do on check-in and in printing a boarding pass.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

thomas, north van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
Reception staff were very helpful and friendly!Room clean and comfortable and good location for San Telmo and La Boca.

6/10 Okay

Verified traveller

Liked: Cleanliness

6/10 Okay

Ed, CRP

Ok for the price
- Hotel was clean but simple - Staff was helpful to a certain point - Hotel only has WiFi AP's on certain floors, if you get a floor that doesn't have a WIFI AP, your internet will s**k, this changes your stay - Its located in an 'ok' part, not much to do that area (restaurants, shopping, etc) - Subway station not in walking distance

8/10 Good

Mika, Montevideo ,uruguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apart hotel
The hotel in a good location , clean rooms , good King beds ,clean bath ,good breakfast , didn't find a space in the hotel parking but they offer me a surcharge parking one block from the hotel open 24 hours , for a family I would back again .air condition make noisy .

6/10 Okay

euromixed, all over the world

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
TRENDY BUT NO CLASSY! JUST TRYING...
REALLY OLD FURNITURE IN THE ROOMS, LOOK REALLY OLD.

8/10 Good

Martynl, Guernsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In central Buenos Aires
We enjoyed our stay in this hotel in February 2014. The hotel is in a central location but the streets outside look very poor and badly maintained. Although the hotel is only a few years old it was showings signs of needing some maintenance. However overall our stay was fine and we were well catered for.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ultra comfy bed
Room was perfect for our needs - we had a triple room as are travelling with our toddler. Note it is in montserrat, not st telmo per se ... but it suited us to be on the fringe of the hubbub for these 4 days and the area is safe and calm. It was a good sized hotel room with aircon (a must in a high rise in BA summer). Whilst there is a microwave, fridge and sink there is no hot plate in the kitchenette. We didn't need it as so many great italian and spanish restaurants nearby, but just managing expectations of kitchenette. We all thought the beds extremely comfy and appreciated the sleep in that the thick blind afforded us jet lagged souls. Staff were helpful though the desk folk changed seemingly daily. We would definitely stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel but could do better
We were at this hotel in November with our two-year old and we enjoyed our stay overall. It is close to downtown and there are plenty of place to eat around this hotel. The reception staff were very friendly and helpful. They helped us with booking the shows, calling taxis etc. The room had good comfort but it was missing some basic things that are not even expensive. Having a mirror in the room would be tremendously helpful. Bathroom was the place that had a mirror. Bathroom door wouldn't lock which could be an issue with a small kid. The view from the hotel was ok but you probably won't get any better view in that area. The breakfast was so-so and the staff serving the breakfast were unhelpful. One of the rare places in Argentina that was less friendly for kids. Overall our stay was quite good though.

6/10 Okay

Verified traveller

The only worthy recommend is the swimming pool
The district is dangerous. Facilities...so so. For sure it is not four star hotel.

8/10 Good

JD, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Same-Sex Marriage in Argentina
The staff made all the difference during the six days my partner and I stayed at this hotel. This wasn't the first time we had booked reservations through them. The staff cooperated during all of the process when we had to validate we were "living" there for the legal required amount of time Argentina's laws established. We will return.

8/10 Good

jw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

James T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good quality hotel
excellent pool, big rooms

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
City in deep decline
Unfortunately the Hotel fits well in the overall contest: dirty. The whole city can be described, with little exception, as a open air garbage dump and graffiti "art show". What a shame. All it would take is some serious cleaning, power washing and painting. But that, requires a change of heart, which is much more difficult to attain. Goodbye Argentina.

8/10 Good

Sash, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The stuff is very friendly especially the two male receptionist . The only problem we had was one blond female receptionist who was very rude and not pleasant.She would hang up the phone while you are speaking.That was very shocking. The breakfast is good. The location is very good. Overall we had a good experience.

10/10 Excellent

The Tanguerowes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel in the crown
Excellent hotel, would definately stay again. Bed was huge and very comfortable and the room and facilities were very good. A couple of minor niggles, the knob which switches the water between the shower and bath wouldn't work so had to fill the bath with the shower and the towels were often forgotten when the room was made up - both of these niggles were the same for our friends. But, once we called reception, towels appeared within minutes! There were intermittent problems with the pool and jacuzzi so they weren't open every day. But, these are small things and I would still book this hotel again in a heartbeat. With the exception of one member of the late night bar staff, all other staff were exceptionally helpful and couldn't do enough for you.

10/10 Excellent

Robert and Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small, personal, helpful,free internet available,
Location was fine (for the price) and we particularly liked being away from the tourist area and finding Le Famiglie restaurant just down the road (which was magnificent, full of locals and not another tourist in sight!) Comfortable, fully functioning room with all necessary provided. This is not an international 5 star hotel in the CBD but nor is the price. Enjoyed the walk to the tourist sites and always returned to a warm welcome.