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Reviews of Progress Hotel

4 out of 5
Progress Hotel
Rue du Progres 9, Brussels

Reviews

8.4

Very good

Rating 10 - Excellent. 158 out of 411 reviews" "
Rating 8 - Good. 181 out of 411 reviews" "
Rating 6 - Okay. 50 out of 411 reviews" "
Rating 4 - Poor. 12 out of 411 reviews" "
Rating 2 - Terrible. 10 out of 411 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jereme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious..clean..welcoming...room was spacious and modern... Breakfast was awesome...
Stayed 1 night in Mar 2024

10/10 Excellent

Yoshie

Stayed 2 nights in Feb 2024

8/10 Good

Leigh

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from mm on 20 Nov 2023
Dear LeighThank you very much for taking the time to rate us with a perfect score of 10 out of 10! We are thrilled to receive such high recognition from you.We are delighted to know that your experience at our hotel met your expectations. Providing exceptional service and ensuring our guests have a comfortable stay is our top priority.Your positive feedback is truly appreciated and serves as motivation for our team to continue delivering excellent service. If there is anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share.We look forward to the pleasure of hosting you again in the future. Thank you for choosing our hotel!Best regards,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Greg

Stayed 1 night in Jul 2023
Response from Alice L. on behalf of Progress hotel’s Team on 18 Jul 2023
Dear Greg, We thank you very much for having evaluated your experience concerning your recent stay at Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

Herve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly with great customer service and the room was spacious and quiet. It is right in the center of downtown Brussels next to a metro station, trams and buses.
Stayed 1 night in Apr 2023
Response from Alice L. on behalf of Progress hotel’s Team on 24 Apr 2023
Dear Herve, We thank you very much for having evaluated your experience concerning your recent stay at Progress hotel. We are very happy to know that you had a pleasant stay in our hotel and that you have enjoyed the professionalism and the kindness of our team as well as your room and our attractive location. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again on my next visit to Brussels.
Response from Mariem T. on behalf of The Progress hotel’s Team on 23 Jan 2023
Dear Scott,We thank you very much for having evaluated your experience concerning your recent stay at the Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet for location.
Relatively quiet for a central city hotel. Room cleaning excellent. Close to ERC offices for reviewers. Shower was weak but didn’t leak.
Stayed 4 nights in Nov 2022
Response from Mariem T, on behalf of the Progress hotel’s Team on 23 Jan 2023
Dear James, We thank you very much for having evaluated your experience concerning your recent stay at the Progress hotel. We are very happy to know that you liked our hotel's location. We hope to have the chance to welcome you at our hotel again in the near future!Best regards,

10/10 Excellent

simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for train station and central position also. Room comfortable - breakfast satisfactory.
Stayed 2 nights in Oct 2022

6/10 Okay

Roxana

Travelled with partner
Liked: Staff & service
The property is very basic, hard to get to from the street there are two signs that read Progress Hotel so we were confused. In our room the carpet was in really bad shape with stains all over.
Stayed 2 nights in Oct 2022

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Serves its purpose
Convenient location,within 5 mins from the train station. Room was comfortable and quiet enough too have a good nights rest. The building was a bit tired, but perfect for a business stay. I would stay there again.
Stayed 1 night in Sep 2022

8/10 Good

Mike

Liked: Cleanliness, staff & service
Friendly & helpful staff. Very good breakfast buffet. Great location. Good price. Only slightly negative comment is that the furniture in the room was pretty dated. No USB ports anywhere in sight. Also, this property does not offer any basic recycling of plastic bottles. No environmentally friendly which is a shame in this day and age specially in a city like Brussels that claims to be on the forefront of green energy.
Stayed 4 nights in Aug 2022

4/10 Poor

TIEN fang

Stayed 1 night in Jul 2022

10/10 Excellent

Ricardo, Guadalajara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great price, great service.
Stayed 3 nights in Aug 2022

8/10 Good

Dimitri

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. I. missed decaf options for breakfast
Stayed 1 night in May 2022

6/10 Okay

John

Stayed 1 night in May 2022

8/10 Good

Luc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Well located near Gare du Nord. Easy access to the tram and metro at Rogier. Hotel staff is welcoming, hotel clean. Neighborhood is a little sketchy especially at night. Amenities were disappointing at that hotel. No high end bath products in the bathroom. Just the bare strict minimum expected in a 2 star hotel. Beds and pillows were barely meeting expectation.
Stayed 1 night in Mar 2022

10/10 Excellent

James, England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, breakfast good, not far to Brussels-Noord and convenient for Rogier buses
Stayed 1 night in Feb 2020
Response from Rodolph R on 4 Mar 2020
Dear guest, We thank you very much for having evaluated your experience concerning your recent stay at Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Rodolph R. on behalf of The Progress hotel’s Team

8/10 Good

Roi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Rodolph R on 10 Feb 2020
Dear guest, We thank you very much for having evaluated your experience concerning your recent stay at Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Rodolph R. on behalf of The Progress hotel’s Team

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel to stay in, near to transport
Very good hotel to stay in, near to transport and shops. Nonetheless, this particular room I was in had weak wifi reception.
Stayed 2 nights in Dec 2019
Response from Valeria Y on 3 Jan 2020
Dear Marco , We thank you very much for having evaluated your experience concerning your recent stay at Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you again in the near future! Best regards, Valeria Y. on behalf of The Progress hotel’s Team

8/10 Good

Marco

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Pablo L on 23 Sept 2019
Dear Guest, We would like to thank you for staying at the Progress Hotel and for sharing your experience on Expedia. We are delighted to see that you had an excellent stay with us, and it would be our pleasure to welcome you again for your next stay in Brussels. Best regards, Pablo L, on behalf of the Progress Hotel's Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Pauline S on 19 Aug 2019
Dear guest, We thank you very much for having evaluated your experience concerning your recent stay at the Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Pauline S. on behalf of The Progress hotel’s Team

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Pauline S on 11 Aug 2019
Cher Anthony, Nous vous remercions d’avoir pris le temps d’évaluer votre expérience dans notre hôtel suite à votre récent séjour à Bruxelles. C’est un plaisir de voir que votre séjour s’est bien déroulé. Nous serions ravis de vous accueillir à nouveau prochainement. Cordialement Pauline S. pour L’équipe du Progress Hotel.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
My room was clean and had a beautiful window But I had to pay for extra coffee for the coffee machine in the room.this is not generally the case Staff a bit unfriendly
Stayed 1 night in Jul 2019
Response from Pauline S on 19 Aug 2019
Dear guest, We thank you very much for having evaluated your experience concerning your recent stay at the Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. However, please accept our apologies for the inconveniences encountered during your stay. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Pauline S. on behalf of The Progress hotel’s Team

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Pauline S on 26 Jul 2019
Dear guest, We thank you very much for having evaluated your experience concerning your recent stay at the Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Pauline S. on behalf of The Progress hotel’s Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended.
Really nice hotel with excellent service and clean rooms.
Stayed 1 night in Jul 2019
Response from Pauline S on 11 Jul 2019
Dear Stephen, We thank you very much for having evaluated your experience concerning your recent stay at the Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Pauline S. on behalf of The Progress hotel’s Team

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Pauline S on 14 Jun 2019
Dear Marco, We thank you very much for having evaluated your experience concerning your recent stay at The Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Pauline S. on behalf of The Progress hotel’s Team

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a central area.
Excellent hotel in a central area.
Stayed 1 night in May 2019
Response from Virginie B. on behalf of The Progress hotel’s Team on 9 May 2019
Dear guest, We thank you very much for having evaluated your experience concerning your recent stay at Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Virginie B. on behalf of The Progress hotel’s Team on 6 May 2019
Dear guest, We thank you very much for having evaluated your experience concerning your recent stay at Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff. Very clean and comfortable hotel. We would definitely stay again.
Stayed 3 nights in Apr 2019
Response from Pauline S on 29 Apr 2019
Dear guest, We thank you very much for having evaluated your experience concerning your recent stay at the Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Pauline S. on behalf of The Progress hotel’s Team

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Pauline S on 23 Apr 2019
Dear guest, We thank you very much for having evaluated your experience concerning your recent stay at The Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Pauline S. on behalf of The Progress hotel’s Team

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from Pauline S on 15 Apr 2019
Dear guest, We thank you very much for having evaluated your experience concerning your recent stay at The Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Pauline S. on behalf of The Progress hotel’s Team

8/10 Good

S

Liked: Cleanliness, property conditions & facilities, room comfort
convenient and clean
Clean and spacious room and bathroom. Straightforward and good wifi connection. Location very handy for reaching the centre or for traveling further.
Stayed 2 nights in Feb 2019
Response from Virginie B. on behalf of The Progress hotel’s Team on 26 Feb 2019
Dear guest, We have informed the team about your feedback and we all thank you very much. We pay particular attention to the satisfaction of our guests. To make them have a good stay at our hotel is our main mission. Best regards,

6/10 Okay

Shmuel, Israel

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Virginie B. on behalf of The Progress hotel’s Team on 28 Jan 2019
Dear guest, We thank you for your comment. We are truly sorry that you are not completely satisfied by your experience at the Progress. Nevertheless, we hope to have the pleasure to welcome you again at the Progress. Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated. Personnel very good. Hôtel quiet and clean
Stayed 3 nights in Dec 2018
Response from Mey Ly U. on 7 Dec 2018
Dear guest, Thank you for taking the time to share your experience on Expedia. We are delighted to hear that you had a pleasant stay at our hotel and that you have enjoyed our location. However, we regret to hear that some of our facilities did not meet your expectations. We will share your feedback with the whole team and we will be glad to welcome you again at Progress Hotel. Best regards, Mey Ly U. on behalf of The Progress hotel’s Team

8/10 Good

Verified traveller

Good location for the European Commission
Stayed 1 night in Nov 2018
Response from Mey Ly U. on 26 Nov 2018
Dear guest, We thank you very much for having evaluated your experience concerning your recent stay at the Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Mey Ly U. on behalf of The Progress hotel’s Team

6/10 Okay

Martin, Cardiff, UK

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice room and decor but bar wasn't open and the basic room service menu wasn't available either.
Stayed 1 night in Nov 2018
Response from Mey Ly U. on 23 Nov 2018
Dear Martin, With great attention we have read your comment and we thank you for having taken the time to share your impressions with us. Please accept our sincere apologies for the inconveniences encountered during your stay. We understand your dissatisfaction. Thanks in advance Best regards, Mey Ly U. on behalf of The Progress hotel’s Team

6/10 Okay

kevin, canada

Liked: Room comfort
hotel was alright. you pay for what you get. staff was slow to get what we wanted. asked for new towels because ours was dirty and it took them 30 mins to come and give us new ones.
Stayed 3 nights in Sep 2018
Response from Sandra.R on 3 Oct 2018
Dear Kevin, Thank you for taking the time to share your feedback with us. We are glad to know that you had a pleasant stay in our hotel, and that you found your room comfortable. However, you have kept mixed feelings about your stay in our facilities and underline certain deficiencies in the services that you enjoyed. Please accept our sincere apologies for the inconvenience. Be sure that your feedback will be addressed to the concerned department. We hope that we will have the pleasure to welcome you back in the future! Best regards, Sandra R. on behalf of The Progress Hotel’s Team

8/10 Good

Marco

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018
Response from Mey Ly U. on 20 Sept 2018
Dear Marco, We thank you very much for having evaluated your experience concerning your recent stay at the Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Mey Ly U. on behalf of The Progress hotel’s Team

8/10 Good

Steffen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018
Response from Mey Ly U. on 17 Sept 2018
Dear Steffen, We thank you very much for having evaluated your experience concerning your recent stay at Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Mey Ly U. on behalf of The Progress hotel’s Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location staff and room
Perfect location very close to train station. Waliking distnce to grand place and shopping. Comfortable room and helpful, friendly staff.
Stayed 1 night in Aug 2018
Response from Mey Ly U. on 13 Aug 2018
Dear guest, Thank you for taking the time to share your experience on Expedia. We are delighted to hear that you had a pleasant stay at our hotel and that you have enjoyed our team’s hospitality, our rooms as well as the location! We will share your feedback with the whole team and we will be glad to welcome you again at Le Châtelain Brussels Hotel. Best regards, Mey Ly U. on behalf of Le Châtelain Brussels Hotel’s Team

8/10 Good

Lex, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very clean, good staff and very secure, you need a card for the front door the elevator and your room👍
Stayed 1 night in Jul 2018
Response from Mey Ly U. on 30 Jul 2018
Dear Lex, We thank you very much for having shared your experience concerning your recent stay at the Progress Hotel. We are happy to know that you had a pleasant stay in our hotel! We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Mey Ly U. on behalf of The Progress hotel’s Team

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great location and friendly staff!
The staff was great at making the stay comfortable and enjoyable. The location was excellent for shopping and convenient to transportation. The carpet in the room is dirty and dingy looking.
Stayed 1 night in Jul 2018
Response from Mey Ly U. on 27 Jul 2018
Dear guest, Thank you for taking the time to share your experience on Expedia. We are delighted to hear that you had a pleasant stay at our hotel and that you have enjoyed our team’s hospitality, our rooms as well as the easy access by public transportation. However, we regret to hear the issue concerning the carpet. We take note of your remark. We will share your feedback with the whole team and we will be glad to welcome you again at the Progress Hotel. Best regards, Mey Ly U. on behalf of The Progress hotel’s Team

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very Disappointing Stay
Very disappointed with this hotel, I do not recommend it to anyone. The Progress hotel is very expensive compared to other nearby options and, the description of services does not match the website. The Hotels.com website indicated they had an airport shuttle. At check-in, I was informed that means they will call a taxi for you. False advertising! I was sure I had included breakfast in my booking. At check-in, I was advised it was not included. I purchased the 15 euro (each) breakfast buffet only to be very disappointed in the variety, selection and quality of the food. The eggs were runny and cold with few other options. I chose a hotel with air conditioning as was indicated in this booking. Upon arrival, the room temperature was 79F (26C). We ran the A/C from 4:00PM UNTIL 7:00AM the next morning on high and never got the temperature below 72F (22C). The bed mattress was very poor quality as were the pillows. The TV had been disconnected and didn’t function. The neighborhood is a little seedy. However, the front door and overall hotel security was very good. I typically book 4 star hotels and the Progress hotel did not come close to any 4 star hotel I have ever stayed in in Europe. Once again, very disappointing and I do not recommend this hotel as an option in Brussels.
Stayed 2 nights in Jul 2018
Response from Mey Ly U. on 16 Jul 2018
Dear guest, Thank you for having taken the time to share your experience after your stay in Brussels. We are sorry that your stay with us did not fully meet your expectations. Please accept our sincere apologies for the inconveniences encountered during your stay. We understand your dissatisfaction. Thanks in advance Best regards, Mey Ly U. on behalf of The Progress hotel’s Team

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel in good location
Stayed one night visiting family in Brussels. Hotel is well located on edge of main shopping area and only 100 m from Rogier metro station. Plenty of restaurants, bars and small supermarkets nearby. Room is a good size with air conditioning, comfortable bed and minibar. Check in staff were friendly and helpful and although I didn’t have breakfast it looked a good spread. I will stay again on future visits as it’s very good value for money.
Stayed 1 night in May 2018
Response from Anais P. on behalf of The Progress hotel’s Team on 26 Jun 2018
Dear Ellis, We thank you very much for having evaluated your experience concerning your recent stay at Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards,

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Anais P. on behalf of The Progress hotel’s Team on 13 Jun 2018
Dear Marco, We thank you very much for having evaluated your experience concerning your recent stay at Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards,

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018
Response from Anais P. on behalf of The Progress hotel’s Team on 4 Jun 2018
Dear Andy, We thank you very much for having evaluated your experience concerning your recent stay at Progress hotel. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards,

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well situated. comfortable
I stayed for several nights on business. Both check-in and check-out were swift and friendly and the hotel was beautifully clean and well-maintained. My room was spacious and very comfortable, and the Nespresso machine and kettle were much appreciated by me. The room faced onto the street so there was a little early-morning noise as the traffic started to build, but not enough for me to consider it at all disruptive. Wifi worked well. Breakfasts were pretty good: a customary buffet selection of breads, pastries, cold meats and cheeses, cereals, some fruit, and so on plus typically hot dishes of scrambled eggs and bacon. I would be happy to stay there again on future trips.
Response from Anais P. on behalf of The Progress's Team on 16 Apr 2018
Dear Peter, We thank you very much for having shared your experience concerning your recent stay at Progress Hotel. We are happy to read that you have appreciated it and we are particularly touched by your comments on our professionalism and the kindness of our team, the equipment as well as the breakfast buffet. Be sure that we will forward your feedback to our team. We hope to have the chance to welcome you at our hotel again in the near future! Best regards,

2/10 Terrible

gabriel

Disliked: Staff & service
WORST STAY EVER..
This is the worst STAY EVER , Room was ok but the Lady Manager on the day of April 5th was Horrible i will explain i previously booked fro 4 days breakfast included the first day i did not have breakfast the 2nd day i arrived and was told they could not confirm that was included and after few minutes of verification they make filed out a paper with my name room number and the date. I had and emergency and need to go another town in Belgium, so i shorted my stay and decided to checked out early so 3 days instead of 4. As soon i arrived at the front desk on April 5th the lady at the front desk told me " you will not get a refund " and i reply " did i say something about refund" and she then told me you owe one day breakfast , i let her know it was included she told me NO we need to verified AGAIN she made me wait in the lobby for few minutes and came back to me saying " yes it was included" with no apologies i told her i guess i am right she says yes.. still no apologies. I took one bottle water and was charged for it. SO THIS MY POINT. I GAVE THAT HOTEL ONE FREE NIGHT 3 DAYS BREAKFAST THAT I PAID AND DID NOT USE, SHE ARGUE WITH ME WAS RUDE, UNPROFESSIONAL, AND WAS CHARGED FOR ONE BOTTLE WATER . I THINK MAYBE THAT WAS BECAUSE OF THE COLOR OF MY SKIN. RUDE FRONT DESK MANAGER. WORST STAY EVER.. WILL NEVER REFER ANY BODY TO THE PROGRESS HOTEL. STAY AWAY..OH BY THE WAY IN MY RESERVATION IT SAID BATHROBE AND SLEEPERS WAS INCLUDED.. I DID NOT SEE THEM IN MY ROOM
Response from Anais P on behalf of The Progress's Team on 16 Apr 2018
Dear Gabriel, We thank you for your feedback. We are truly sorry for the reception during your stay at Progress Hotel. This does not reflect the service quality that we want to offer to our clients. Thank you for informing us about this incident. We will implement all necessary means in order to ensure that such a situation will not occur again. Best regards,