Dear Lisa,Thank you for your review.We are pleased to hear that you found our rooms to be clean and were satisfied with the service provided by our staff.However, we regret that certain aspects of your stay did not meet your expectations. Our hotel is indeed designed to offer a basic, yet comfortable stay for travelers, and we apologize if this was not made clear during your booking process. We take pride in maintaining our facilities and aim to provide a pleasant environment for our guests to rest. We understand that the amenities offered may not cater to extended daytime stays, which is a reflection of our budget-friendly approach.We appreciate your feedback on the condition of the hotel and will certainly consider it as we continuously strive to improve our guest experience. It is our hope that the positive aspects of your visit will encourage you to consider us again in the future.We hope to see you again in the future. Kind regards,Karim Haraké, General Manager

Dear Mauricio,Thank you for taking the time to share your review.We regret to hear that the distance from the train station did not meet your expectations. While we are not located immediately next to a train station, we are indeed accessible via public transport, with the bus station being a short walk away. We apologize for any inconvenience caused by the lack of a shuttle service; our aim is to provide clear information about transport options, including public buses and the availability of taxis. The travel time to the airport can vary depending on traffic, and we are sorry if this caused any delay to your journey. Concerning the aspects of room cleanliness, hotel condition, service, and room amenities, we are saddened to learn that these did not meet your satisfaction. While we strive to maintain high standards, we will take your feedback as an opportunity to review our offerings and ensure our guests' comfort.We hope you will consider staying with us again in the future. Best regards,Karim Haraké, General Manager

Dear Emmanuel,Thank you for this review.We're thrilled to hear that the cleanliness of our rooms, the condition of our hotel, and the level of service provided by our team met your expectations. Your commendations are incredibly rewarding for us as we strive to provide a comfortable and enjoyable stay for all our guests.It would be an absolute pleasure to welcome you again in the future. Best regards,Karim Haraké, General Manager

Dear Kaya,Thank you for taking the time to share your opinion with us.Your complete satisfaction is our goal, and we truly hope that you enjoyed your stay. If you have any suggestions on how we could do even better next time, please do not hesitate to share your feedback with us.We hope to welcome you back for a return visit.Best regards,Karim Haraké, General Manager

Dear Valentin,Thank you for taking the time to share your feedback.Your complete satisfaction is our goal, and we truly hope that you enjoyed your stay. If you have any suggestions on how we could do even better next time, please do not hesitate to share your feedback with us.We hope to be able to welcome you again.Best regards,Karim Haraké, General Manager

Cher hôte,Merci pour cet aimable commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous recevoir à nouveau très prochainement. Cordialement,Karim Haraké, General Manager

Dear Milo,Thank you for taking the time to share your feedback.We're glad to hear that you found the toilet and shower areas to be very clean and satisfying, as our team works diligently to maintain high standards of cleanliness. However, we're concerned about the loose hair you mentioned and would like to assure you that our housekeeping team is committed to thoroughness in every aspect of room preparation. Regarding the damaged blind, we understand the importance of a restful sleep environment and will look into this matter to ensure a comfortable experience for all our guests.We hope to welcome you back for an improved experience in the future.Best wishes,Karim Haraké, General Manager

Dear Hedie,Thank you for taking the time to share your feedback.We apologize for the concerns you've raised regarding cleanliness. Maintaining a clean and comfortable environment is a core value of our hotel, and we are disappointed to hear about your experience. Although we don't have an air conditioning system, we ensure all our rooms are well-ventilated and maintain a comfortable temperature. We also take pride in our secure parking facility, monitored for the safety and convenience of our guests. Your comments about the smell in the hallway are concerning, and we will look into this matter promptly to ensure that our high standards are upheld throughout the hotel.We hope to be able to welcome you back for an improved stay.Kind regards,Karim Haraké, General Manager

Cher Radhakrishna, Merci pour votre commentaireNous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce serait un plaisir de vous revoir parmi nous,Karim Haraké, General Manager

Dear Ryan,Thank you for taking the time to share your feedback.We take great pride in maintaining high standards of cleanliness and service, so we are naturally disappointed to learn that we fell short of our goals in these areas during your stay. Please rest assured that we take your comments seriously and will look into the matter to ensure that all rooms meet our strict standards for cleanliness and that our team provides the friendly, professional service we are known for. We understand that a comfortable stay is important and we sincerely apologize for any inconvenience you may have experienced.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Karim Haraké, General Manager

Dear Sir,Thank you for taking the time to share your review.We're glad to hear you found your room to be clean, as we strive to maintain high standards of cleanliness for all our guests. Regarding the breakfast, we offer a variety of cold items, including a selection of large sliced bread, rolls, baguettes, cereals, charcuterie, cheese, and more. We understand you were looking for a cooked breakfast option, and we apologize for any disappointment. For guests desiring eggs or hot breakfast items, we recommend the nearby Ibis Brussels Airport just across the parking for their convenience. We are sorry to hear that our hotel condition and service did not meet your expectations, and we take your feedback seriously as we continually work to improve our guest experience. Similarly, it is unfortunate that the room comfort was not to your satisfaction, and we will look into how we might enhance our accommodations.The whole team hope to have the pleasure of seeing you again. Best wishes,Karim Haraké, General Manager

Dear Kerry, Thank you for providing us with your feedback about your recent stay.We're delighted to hear that you found our facilities clean and well maintained; ensuring a high standard of cleanliness is a priority for us. It's also heartening to know that our staff's courteousness contributed positively to your stay; we take pride in our team's commitment to service. We appreciate your acknowledgement of the room's cleanliness and hotel condition, reflecting our dedication to providing a comfortable environment.We understand that the amenities provided in our rooms are an area for improvement, and we continuously strive to enhance our guests' experience while balancing the offerings of a 1 star establishment.It's gratifying to know that your overall impressions were positive, and we're pleased that you enjoyed your brief time with us.We hope that you will return. Best regards,Karim Haraké, General Manager

Dear Teresa, We appreciate receiving your opinion concerning your recent stay.We are glad to hear that you found our hotel to be well-maintained, with a service that met your expectations and a level of cleanliness that you rated highly.Regarding the room size, we assure you that all our rooms are designed to be cozy and of uniform size, providing a standardized experience for all guests. We understand your concerns about the absence of certain amenities; however, our hotel focuses on providing the essentials that cater to a wide range of guests' needs without the inclusion of in-room microwaves, refrigerators, or coffee-making facilities.The micro-wave, coffee machine, vending machine are located in the lobby. Iron and hair dryer are available upon request at the reception. We also provide clear information about our amenities on our website for guests to review before their stay.We appreciate your recognition of our efforts to maintain a clean and hospitable environment.We hope to welcome you back in the future. All the best,Karim Haraké, General Manager

Dear Rizwan,Thank you for taking the time to share your feedback.We are truly sorry to hear about your dissatisfaction with our customer service and the support provided during your stay. We strive to maintain a high standard of professionalism and helpfulness, and it's concerning to learn that we fell short of these expectations. Regarding the bed size, our hotel aims to provide accurate descriptions of our amenities, and we regret any misunderstanding about the bed dimensions. We take all guest feedback seriously and will use your comments to improve our service and guest experience.The whole team hope to have the pleasure of seeing you again. Best wishes,Karim Haraké, General Manager

Cher hôte,Nous sommes navrés d’apprendre que votre séjour ne vous a pas donné entière satisfaction et nous vous présentons nos plus sincères excuses. Nous aurions souhaité que vous nous fassiez part de cette situation inhabituelle, nous aurions alors pu envoyer une retouche ménage ou vous reloger dans la mesure de nos disponibilités.Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de changer votre perception concernant notre établissement.Bien cordialement,Karim Haraké, General Manager

Dear Richard, Thank you for reviewing your stay at our hotel.We're delighted to hear that the restaurant connected to our establishment exceeded your expectations and provided a pleasant dining experience. It's also great to know that the proximity of public transportation options was convenient for your travel needs around the area. We appreciate your high rating on our service, and we continuously strive to offer exceptional service to all our guests. Regarding the room amenities and hotel condition, we understand that there is always room for improvement, and we take your feedback seriously. We aim to provide comfortable accommodations and are constantly looking for ways to enhance our guest experience. Please rest assured that we are attentive to all feedback and are committed to making continuous improvements.We hope to welcome you back. Best wishes,Karim Haraké, General Manager

Dear Susan,Thank you for taking the time to share your review.We appreciate your kind words about our reception staff, and we're glad they were helpful during your stay. However, we are truly sorry to hear about the noise disturbances and the cleanliness issues you encountered. We understand how important a peaceful and clean environment is for our guests, and we will address these concerns with our team to ensure improvements are made.Regarding the room condition, we would like to clarify that all our rooms are of the same size, and we do our best to maintain them in good condition. We apologize if this did not meet your expectations. Additionally, we offer a secured parking facility and a cold buffet breakfast for our guests' convenience. We hope that these amenities were helpful during your stay.We look forward to welcoming you back. Best wishes,Karim Haraké, General Manager

Dear Rosemarie,Thank you for taking the time to share your feedback.We appreciate your feedback on the cleanliness and condition of the hotel. However, we regret to hear about the difficulties you faced in locating the property and the issues with the TV and hair dryer. We would like to clarify that our hotel does not have air conditioning, as mentioned in our information sheet. We apologize for any inconvenience this may have caused during your stay.For future reference, we do offer secured parking for our guests at a rate of 12/24h, which might be helpful in finding the hotel more easily. Additionally, our hotel is pet-friendly, and we provide a cold buffet breakfast for 9, with an option to have eggs at the nearby Ibis Red. We hope these amenities can enhance your next visit.We hope we can provide you with an improved stay in the future.Kind regards,Karim Haraké, General Manager

Dear Robert,Thank you for such a positive review.Your complete satisfaction is our goal, and we truly hope that you enjoyed your stay. If you have any suggestions on how we could do even better next time, please do not hesitate to share your feedback with us.We hope to welcome you back soon.Best wishes,Karim Haraké, General Manager

Dear Austin,Thank you for such a positive review.We are delighted to hear that you found our hotel clean and relaxing. It's great to know that our staff was able to accommodate your late-night food request, as we strive to provide excellent service to our guests at all times.We look forward to seeing you again.Best regards,Karim Haraké, General Manager

Dear Guest,Thank you for this review about your recent stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Karim Haraké, General Manager

Dear Joël,Thank you for taking the time to share your opinion with us.Your complete satisfaction is our goal, and we truly hope that you enjoyed your stay. If you have any suggestions on how we could do even better next time, please do not hesitate to share your feedback with us.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Karim Haraké, General Manager

Dear Oriana,Thank you for sharing your review.We understand your disappointment regarding the absence of our shuttle service. We apologize for any inconvenience this may have caused. For future reference, you can reach the airport using public transport options like bus 12 or 272, which are conveniently located near the hotel, or by taking a taxi for around 20. We hope that these alternatives can still provide a convenient way to travel to and from the airport.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.We hope to welcome you back for another enjoyable experience. Kind regards,Karim Haraké, General Manager

Dear Guest,Thank you for taking the time to share your feedback with us.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to see you again in the future. Kind regards,Karim Haraké, General Manager

Dear Antony,Thank you for this positive feedback.We are delighted to hear that you found our location convenient and appreciated the excellent dining options. It's great to know that our parking facilities met your expectations as well. We strive to provide a comfortable and enjoyable stay for all our guests, and your feedback is truly valuable to us.Regarding the service, we will continue to work on improving our staff's attentiveness to ensure an even better experience for our guests in the future.It would be a pleasure to welcome you back on a future occasion. Best wishes,Karim Haraké, General Manager

Dear Antony Maria,Thank you for sharing your positive review.Your complete satisfaction is our goal, and we truly hope that you enjoyed your stay. If you have any suggestions on how we could do even better next time, please do not hesitate to share your feedback with us.We look forward to welcoming you back. Best wishes,Karim Haraké, General Manager

Dear Dada,Thank you for taking the time to share your review.We are delighted to hear that you and your daughter enjoyed your stay with us and found our customer service to be great. It's wonderful to know that you appreciated the cleanliness of the room and the convenient transport network to Brussels city and the airport. We are proud to offer a budget-friendly option for our guests, and we're glad that you would recommend our hotel to others.We hope to have the occasion to welcome you back in the near future.Kind regards,Karim Haraké, General Manager

Dear Shaun,Thank you for taking the time to share your feedback.We appreciate your feedback and are glad to hear that our location was convenient for your needs. However, we regret to hear about the service you received from our desk staff. Our team is usually known for their helpful and friendly attitude, and we apologize for any inconvenience this may have caused. Regarding the taxi booking, we do provide information on public transportation options to the airport, but we understand that you were looking for a taxi to the city center. We will make sure to address this issue with our staff to improve our service in the future.We also apologize for the inconvenience caused by the breakfast hours. Our cold buffet breakfast is indeed served from 6:30 am, and we understand that it may not be suitable for guests with early flights. For future reference, the Ibis Red located across the parking lot offers an alternative breakfast option with eggs. We hope this information will be helpful for your next visit.Kind regards,Karim Haraké, General Manager

Dear Edwin,Thank you for this kind review.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.We look forward to welcoming you back for another memorable experience.Best wishes,Karim Haraké, General Manager

Chère Sandra,Merci de nous faire part de votre expérience chez nous.Nous sommes ravis de savoir que vous avez trouvé notre literie propre et que la propreté de la chambre était à la hauteur de vos attentes. Cependant, nous comprenons que vous avez trouvé notre hôtel similaire à une auberge de jeunesse en termes d'équipements.Nous tenons à préciser que notre hôtel est conçu pour offrir un hébergement abordable et fonctionnel, sans fioritures. Bien que nous n'ayons pas d'air conditionné ou de ventilateurs dans les chambres, nous proposons un petit-déjeuner buffet froid à 9 euros et un parking sécurisé pour 12 euros par 24 heures. Nous espérons que ces services ont contribué à rendre votre séjour agréable malgré les inconvénients mentionnés. Nous sommes désolés pour les désagréments que vous avez rencontrés et nous apprécions vos commentaires pour nous aider à améliorer notre offre.Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous. Bien à vous,Karim Haraké, General Manager

Dear Frances,Thank you for your feedback,We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope we can provide you with an improved stay in the future.Kind regards,Karim Haraké, General Manager

Dear Miri,Thank you for taking the time to share your feedback.We are delighted to hear that Yasser at the reception provided amazing service during your stay. Our staff always strives to offer the best possible experience for our guests.We apologize for the issues you encountered with the small room size and the unpleasant smell in the corridor. Please know that we take cleanliness very seriously and will address this matter with our housekeeping team. As for the room size, all our rooms are designed to be compact and efficient, providing all the necessary amenities for a comfortable stay. We understand that this may not be to everyone's preference, and we appreciate your feedback.Regarding the parking, we do offer secure parking with video camera surveillance for 12/24h. We understand that finding parking nearby can be challenging, and we hope our on-site parking option provides convenience for our guests.We hope that we may have the opportunity to welcome you back in the future.Best regards,Karim Haraké, General Manager

Dear William,Thank you for sharing your review.We are glad to hear that you found our hotel clean and enjoyed our breakfast selection. We strive to maintain a high standard of cleanliness and offer a variety of breakfast options to cater to our guests' preferences.We apologize for the inconvenience caused by the construction work and the unpleasant walk between the tram 62 and our hotel. We understand that this can be frustrating for our guests, and we hope that the situation will improve soon. In the meantime, we would like to suggest using alternative transportation options such as bus lines 12, 272, or taking a taxi to reach the airport or other destinations more comfortably.We are looking forward to welcoming you again.Best wishes,Karim Haraké, General Manager

Dear Maryam, Thank you for sharing your experience with us.We appreciate your kind words about our reception crew and their helpfulness. We are glad that you found our breakfast to be satisfactory, offering a variety of options to choose from.We understand that the absence of air conditioning and certain amenities in the room may have affected your comfort. Our hotel is designed to be budget-friendly, and as such, some features like air conditioning and fridges are not available in the rooms. We apologize for any inconvenience this may have caused. Regarding the cigarette butts and smell outside the lobby, we will address this issue to maintain a clean and welcoming environment for our guests. We also want to clarify that our hotel uses energy-efficient lighting and eco-friendly toiletries as part of our commitment to sustainability.We look forward to welcoming you back on a future trip.Best regards,Karim Haraké, General Manager

Dear Joshua,Thank you for taking the time to share your review.We appreciate your feedback and would like to address your concerns. We understand that the lack of air conditioning and limited window opening may have caused discomfort during your stay. Our hotel does not have an air conditioning system, and the windows open to a maximum of 5 cm for security reasons. We apologize for any inconvenience this may have caused. Additionally, we are sorry to hear about the cleanliness issue in the bathroom. We take cleanliness very seriously and will address this with our housekeeping team to ensure it does not happen again.Regarding the refund request, we encourage our guests to reach out to our front desk staff to discuss any concerns or issues during their stay. We strive to provide the best possible experience for our guests and are always willing to work with them to find a satisfactory solution.The whole team hope to have the pleasure of seeing you again. Best wishes,Karim Haraké, General Manager

Dear Ignacio,Thank you for your kind feedback.We are happy to hear that you found our location ideal for your overnight stay and that you appreciated the easy access to the airport by public transport. Indeed, it is possible to eat at the ibis "red" hotel, just on the other side of the car park.Do not hesitate to ask at reception, dryers are available on request.We hope to have the occasion to welcome you back in the near future.Kind regards,Karim Haraké, General Manager

Dear Guest,Thank you for taking the time to share your review.We are glad to hear that you found our service to be excellent. Our team works hard to ensure that our guests have a pleasant stay. We noticed that you found the room cleanliness and hotel condition to be average. We apologize for any inconvenience this may have caused. We continuously strive to improve our facilities and maintain a high standard of cleanliness. We appreciate your feedback and will take it into consideration for future improvements. Regarding the room amenities, we understand that the absence of air conditioning and fans might have affected your comfort. We apologize for any inconvenience this may have caused. For future stays, we recommend considering the nearby Ibis Red hotel for additional amenities. We hope you enjoyed our breakfast selection, which includes a variety of bread, cereals, and fresh fruit, among other items. We also offer a secured parking facility for our guests' convenience.We look forward to welcoming you back in the future.Best regards,Karim Haraké, General Manager

Hi there, It’s kind of you to leave us this feedback about your recent visit.Your complete satisfaction is our goal, and we truly hope that you enjoyed your stay. If you have any suggestions on how we could do even better next time, please do not hesitate to share your feedback with us.We all hope that we'll be able to welcome you back.Best wishes,Karim Haraké, General Manager

Dear Joel,Thank you for such a positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back. Best wishes,Karim Haraké, General Manager

Dear Michelle,Thank you for sharing your review.Your complete satisfaction is our goal, and we truly hope that you enjoyed your stay. If you have any suggestions on how we could do even better next time, please do not hesitate to share your feedback with us.Wishing you all the best and looking forward to your next visit,Karim Haraké, General Manager

Dear Rose, We appreciate your feedback.Suntem dezamăgiți să aflăm că ați avut parte de o experiență negativă la noi la hotel. Ne pare sincer rău, însă ne-ar fi fost de ajutor dacă ați fi descris în câteva cuvinte ce nu v-a plăcut la noi și ce am fi putut face să fie o experiență plăcută.We would be delighted to welcome you back on another occasion.Best wishes,Karim Haraké, General Manager

Dear Alexei,Thank you for taking the time to share your review.We are glad to hear that you found our location convenient for reaching the airport via bus and appreciated the cleanliness of your room. However, we understand that you were disappointed with the amenities provided in the room. Our hotel aims to offer a comfortable stay at a reasonable price, which is why we focus on providing essential amenities. We apologize if this did not meet your expectations.Regarding the windows, they are designed to open a maximum of 5 cm for security reasons. We understand that this might not be ideal for some guests, but it is a necessary measure to ensure the safety of all our guests. We appreciate your understanding on this matter. Lastly, as for the value per cost, we believe our pricing is competitive within the area, and we offer additional services such as a cold buffet breakfast and secure parking for those who require them.We hope you will consider staying with us again in the future. Best regards,Karim Haraké, General Manager

Dear Sebastian,Thank you for taking the time to share your feedback.We appreciate your comments on the service provided by our staff. However, we regret to hear that you found our property to be old and not up to your expectations. Our hotel offers a range of amenities, such as a 24-hour drinks and snacks service, secured parking, and a cold buffet breakfast. We understand that the absence of air conditioning and fans might have affected your stay, and we apologize for any inconvenience this may have caused. We continuously strive to improve our facilities and services to ensure a comfortable experience for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Karim Haraké, General Manager

Dear Laura, Thank you for leaving us this review of your recent stay.It's so great to know that you appreciated our convenient location. However, we apologise for any inconvenience you may have experienced. Please rest assured that your comments regarding the shuttle have been duly noted and taken into consideration.We hope to welcome you back again.Best regards,Karim Haraké, General Manager

Dear Guest,Thank you for taking the time to provide us with your review.We are sorry to read that your stay with us fell short of expectations. Could you provide us with additional information, please? We take our guests' feedback very seriously and would like to learn more about what we could do to improve for the future.We look forward to welcoming you very soon.Best regards,Karim Haraké, General Manager

Dear Isabelle,Thank you for sharing your review.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services.We look forward to welcoming you back.Kind regards,Karim Haraké, General Manager

Dear Thomas,Thank you for taking the time to share your feedback.Your complete satisfaction is our goal, and we truly hope that you enjoyed your stay. If you have any suggestions on how we could do even better next time, please do not hesitate to share your feedback with us.We look forward to welcoming you back on future occasions. Best wishes,Karim Haraké, General Manager

Dear Sulaiman,Thank you so much for your positive feedback following your stay.It's really rewarding to receive your positive feedback about our team members and the effort they made to ensure that this visit was memorable.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Karim Haraké, General Manager

Dear Misokuhle,Thank you for your positive review.Your complete satisfaction is our goal, and we truly hope that you enjoyed your stay. If you have any suggestions on how we could do even better next time, please do not hesitate to share your feedback with us.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,Karim Haraké, General Manager