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Reviews of Hotel The Moon

2 out of 5
Hotel The Moon
Rue De La Montagne 4B, Brussels

Reviews

6.8
Rating 10 - Excellent. 70 out of 506 reviews" "
Rating 8 - Good. 173 out of 506 reviews" "
Rating 6 - Okay. 162 out of 506 reviews" "
Rating 4 - Poor. 69 out of 506 reviews" "
Rating 2 - Terrible. 32 out of 506 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shuai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place!
Stayed 1 night in Mar 2024

6/10 Okay

Emilija

Liked: Cleanliness
Great location, in the heart of Brussels. Small room, no breakfast, smelt from the wc.
Stayed 2 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the Grand Place, friendly helpful staff, nice very powerful shower.
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful and pleasant.
Stayed 2 nights in Jun 2023

2/10 Terrible

Rosa De, Georgetown

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This particular hotel should not be on Expedia. I have not canceled nor been disappointed on any hotel that i booked with this site. The picture is mis leading and the information is not completely transparent. Its says on the site “NO LIFT ON THE FASCILITY” but it did jot disclosed you have to climbed a steep stairs of more than 13 steps with a very tiny narrow landing being used as a reception. Then you have to climb another steep stairs to god where ever is your room. The place looks like a motel than a hotel. The guy on the front desk was very rude. I ask him how are we going to go up i have two seniors with me and 6 large luggages. That guy all he said well it says on our website no lift. No apologies or offer that i will take care of your stuff. I ended up cancelling my whole booking and he charged me for the first day of $123 euros. With 6 luggage’s and two seniors i have to run around the nearby hotel vicinity if there was any available room. I WOULD AVOID THIS PLACE. AND PLEASE READ THE REVIEWS.
Response from Manager on 26 Jun 2023
Learn to read before booking. It states that there is no lift. You can not come shouting at the staff that why there is no lift and expect a smile.And on top of that you accuse Expedia of not mentioning it on their site. Lies and poor attitude. Pathetic really

6/10 Okay

Hongyuan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Best location, and needs renovated.
Stayed 1 night in May 2023

10/10 Excellent

Lisa-Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2023

2/10 Terrible

Ben

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel at all cost. It's a dumpster, no elevator, dirty blanket, and they want the key left at the front desk when you go out. Expedia this hotel shouldn't be in your list.

6/10 Okay

Barry

Stayed 1 night in Apr 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is GREAT! A few steps out the door and you're in the Palace. Tons of shopping and food options. Room was clean, with funny animal blankets. The building has a lot of stairs though.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location

6/10 Okay

Alla

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Receptionists were great. V helpful. Hotel’s in bad state though
Stayed 1 night in Nov 2022

2/10 Terrible

Carl

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I've ever been. Curtains have not been washed for a long time and were broken. The toilet was not flushed with still paper in it, the mattress was saggy, in general the room was not worth the money. Such a mess should not be called a hotel.
Stayed 1 night in Oct 2022

8/10 Good

Colin

Disliked: Amenities
This hotel gets bonus points for being inexpensive and very close to Brussel's hot spot. It was easy for me to come and go without worrying about buying chocolate and carrying it around with me all day. The Grand Palace is not even two minutes away and there's no shortage of nearby spots for beer, fries, waffles and chocolate. The only odd thing is you have to drop off your key at the front desk whenever you leave, but someone's working 24 hours per day and it's not a major issue. I traveled alone and was satisfied with my room, which had one bed and its own bathroom. My window faced an alley in the back, but that's fine since the alternative would've exposed me to noise from the main area.
Stayed 1 night in Oct 2022

6/10 Okay

Matthew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The location is great, but the hotel itself is so so. No elevator. Small bathroom. Small room. There was hair in the bathroom, so it didn't seem very clean.
Stayed 2 nights in Jul 2022

8/10 Good

Irina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple, very clean at a great rate and well located right down the hill from the Brussels Centraal Station. Making it easy to get your bags to and from if you have them. Also, good, strong wifi. There is nothing we didn't like.
Stayed 1 night in Jul 2022

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, staff & service
Good option for that price
Great location. Steep stairs. Small room but fair enough for the price
Stayed 1 night in Jul 2022

8/10 Good

Alexandru

Liked: Staff & service
Great location. Decent price. Not the cleanest place though. Overall ok.
Stayed 1 night in Jun 2022

8/10 Good

Vladislav

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
It is OK!
The only strange thing was that there was a TV but a remote control was not provided. Another thing that was not a problem for me was that stairs were quite steep so If you have difficulty climbing stairs consider weather to book. I needed an iron and they didn’t have even that so no extra services are provided. Excellent location in the heart of Brussels.
Stayed 2 nights in Jun 2022

6/10 Okay

Philippe

Liked: Staff & service
Good location
Stayed 2 nights in Jun 2022

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel queda super cerca de todo, lo cual da facilidad a la hora de transportarse. Las habitaciones son cómodas. Los muchachos de recepción son muy amables y atentos.
Stayed 4 nights in May 2022

2/10 Terrible

KC

Disliked: Staff & service, property conditions & facilities, room comfort
for budget concerned
very small room. Given a broken window room with restaurant below and lot of noises.
Stayed 2 nights in May 2022

4/10 Poor

Verified traveller

Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2022

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Brussels
It was an amazing stay
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

veronique

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Bang for your buck!
Great location!! The staf was helpful and let use leave our luggages before and after our stay. The room was comfortable for its price. If you are on a budget, this is a good option! We stayed at the begining of march and it was chilly in the room thouh
Stayed 2 nights in Mar 2022

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Tzahit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a wonderful employees, helpful, friendly
Stayed 2 nights in Dec 2021

6/10 Okay

Antonio

Disliked: Cleanliness, property conditions & facilities, room comfort
Great position but....
The room is terrible and not cleaned. There was dust all around the bed and the mattress was like a rock. At least the receptionists was really gentle on giving me the room on the first floor instead of the 3rd (no lift!!!!). The position is excellent but for the rest I can't say the same.
Stayed 1 night in Nov 2021

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Amazing location, near sites, restaurants, shopping, chocolate and bars.
Stayed 2 nights in Oct 2021

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Easy to come and go, incredible location. Not good if you are a light sleeper due to noise from a restaurant kitchen and staff shouting to each other opposite the bedrooms.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super close to train station central, helpful and friendly
Stayed 2 nights in Sep 2021

6/10 Okay

BAHA'A

Decent choice, excellent location
Excellent location, small tiny hotel in the city center, no elevator and you have to climb some stairs to make it to your room, no AC, but overall not bad for a 2 stars hotel.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice staff. Clean rooms. Bad view (but quiet)
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Well, the location was superb. But it is a two-star hotel, and limited. No elevator--had to walk up three stories with my bags. Room small, a bit cramped, couldn't get heater to work. Breakfast just adequate. But the staff were fine.
Stayed 2 nights in Nov 2019

4/10 Poor

Zac

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in great location but the room is small, outdated and not pleasant to stay. Really overpriced. Will not stay again.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
The rooms are extremly small but centrally located
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location and property was clean. Check-in was great and I love the food
Stayed 1 night in Sep 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

2/10 Terrible

ivaylo

Liked: Property conditions & facilities
Disliked: Staff & service
refused to issue an invoice
Stayed 1 night in Jul 2019

4/10 Poor

Partha

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget place to stay
This hotel was in a great location. We could walk everywhere. The Grand Place was probably a 7 minute walk, train station 10 minute walk. This hotel is between the two places. There are innumerable places to eat as soon as you leave the front door. There is no elevator in the building. You have to drop off your key when you go out. The window could be opened, looked out onto a roof, We were only in the room to sleep so didn’t need many amenities.
Stayed 3 nights in May 2019

8/10 Good

Allan

Liked: Cleanliness, staff & service
A budget hotel in the centre of Brussels
A budget hotel in the centre of the city with plenty of restaurants and tourist spots within easy walking distance. Don't expect any frills. I only went to the hotel to sleep.
Stayed 1 night in May 2019

6/10 Okay

Samer

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
It's very well situated in city center, close to every thing
Stayed 1 night in Apr 2019

10/10 Excellent

Jaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019