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Reviews of Mercure Bristol Holland House

4 out of 5
Mercure Bristol Holland House
Redcliffe Hill, Bristol, England

Reviews

7.6

Good

Rating 10 - Excellent. 341 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 157 out of 1000 reviews" "
Rating 4 - Poor. 105 out of 1000 reviews" "
Rating 2 - Terrible. 76 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shambolic
They cancelled our booking. And 2 other couples we were meeting there. And then you reminded me in the run up to the weekend that we had a booking adding insult to injury. Now you want a review. Shambolic is all i can say.
Stayed 3 nights in Nov 2023

10/10 Excellent

Dean

Stayed 2 nights in Oct 2023

2/10 Terrible

Charlotte

Stayed 1 night in Aug 2023

4/10 Poor

Michael

Travelled with family
Reservation cancelled a week before our stay - very disappointing & frustrating, as booked so we were within walking distance of family wedding. However, Hotel.com were able to book us alternative hotel, just a slightly longer walk. At such short notice there was not much availability.
Stayed 1 night in Sep 2023

2/10 Terrible

Deborah

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Aditi

Stayed 1 night in Aug 2023

6/10 Okay

Kirran

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this for a weekend break as it was my 1st time visiting Bristol. Central location to the main city and a 10 minute walk to the bars and restaurants. Service at the hotel was terrible. The hotel operates on WhatsApp so you aren't actually able to call the reception for any room service. The privilege room was spacious which comes with a stock mini fridge by stocked it meant 3 cans of coke no refills no water in the room you had to walk down to the other side of the lobby area to refill a glass jug. The shower in the room kept blocking because clearly the drains hadn't been cleaned. Messages were sent on WhatsApp to the hotel for refils on the mini fridge with a reply sent back to us advising that we use the water fountain if we needed any drinks. The check in was a joke with the staff member asking us for an additional £160 stating we had only reserved a room. We showed her the email which confirmed we had already paid for the room in full. Breakfast is basic 2 days in a row basic items such as beans and crossiants had run out. The exterior of the property is also basic situation infront of a subway which some local shops nearby with a lot of weirdos hanging around. The cleaning staff aren't the best either the room was cleaned however no additional stocks of basic items such as toilet paper shower gel or shampoo were restocked. Wouldn't book again no interest in customers more concerned with how to fob them off.
Stayed 3 nights in Aug 2023

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Anna

Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Stayed 1 night in Aug 2023

6/10 Okay

Alison

Stayed 1 night in Aug 2023

8/10 Good

Andrew

Stayed 2 nights in Aug 2023

10/10 Excellent

Joe

Stayed 4 nights in Aug 2023

10/10 Excellent

Ian

Stayed 1 night in Aug 2023

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Mabyn

Travelled with partner
Liked: Amenities
staff were lovely and accommodating. the room however was dusty, smelt slightly damp and didn’t look like the pictures
Stayed 1 night in Aug 2023

4/10 Poor

Harry

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room we checked into had a really bad smell and was not as expected. We didn’t complain as we checked in late and had to be up early. Wasn’t ideal, but the rest of the hotel and staff was ok.
Stayed 1 night in Aug 2023

10/10 Excellent

Hayat

Travelled with partner
Liked: Cleanliness, amenities
We had very pleasant stay .
Stayed 1 night in Aug 2023

8/10 Good

Andy

Stayed 3 nights in Aug 2023

10/10 Excellent

Selina

Stayed 1 night in Aug 2023

8/10 Good

Demi-lee

Stayed 1 night in Aug 2023

8/10 Good

Selina

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Lovely stay. The pants find not so...
We had a lovely room however, there were a pair of unsightly and heavily stained men's underwear in the room. Aside from that, all was well.
Stayed 1 night in Aug 2023

10/10 Excellent

Ramone

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would recommend
Stayed 1 night in Aug 2023

6/10 Okay

Mark, New Canaan

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Always Stay at this hotel when visiting Bristol over last 20 years, But i will no longer be. Terrible aircon, we were given Cheap free standing fans in the rooms obviously they know theres a problem Hence them being in the rooms ( too hot to Sleep) Had to change room at 11.30pm due to electrics tripping out in room and couldn't be put back on so given another room which was an accessibility room shower head only 4ft high, Sink on the floor pretty much, Had to Kneel down to brush teeth Then went for breakfast & was greeted by a very sweaty stressed out member of staff who couldn't seem to handle people. Complained when checking out but might as well not have, Didn't seem to care. Been a great place to stay over the years but now on the hunt for somewhere New!!
Stayed 1 night in Aug 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Tracey

Stayed 3 nights in Aug 2023

2/10 Terrible

howard

Stayed 1 night in Aug 2023

4/10 Poor

Tim

I was very disappointed with room as the a/c wasn’t working and as I couldn’t open a window the room was to warm and uncomfortable.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
There was no form of fresh air in the room. The air cooling unit was blowing stale air. Room was stuffy. Called reception, they referred me to someone else, spoke to the person and they referred me back to the reception.
Stayed 1 night in Aug 2023

4/10 Poor

David

Liked: Cleanliness
Stayed 2 nights in Aug 2023

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fire alarm going off 3 times in the morning at 4.15am, false alarm fortunately but not impressed! Apart from that good location and parking ok but id suggest getting there early if you can.
Stayed 1 night in Aug 2023

6/10 Okay

George

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice easy walkable location. Room upgrade was nice. BreKfast was quit good for the price.
Stayed 2 nights in Aug 2023
Response from Chris on 11 Aug 2023
Dear Michael,Thank you for taking the time to share your review. We are pleased you liked the upgrade and hope to welcome you back to our hotel very soon!Kind Regards,Chris Falcus

8/10 Good

Ian, SUTTON COLDFIELD

Travelled with family
Liked: Staff & service
Hotel was exactly what we needed - decent accommodation with ample parking that is well placed to explore the city with the family on foot. The breakfast was great with a good selection and regularly replenished buffet. The midday checkout meant we didn’t feel rushed, which can be a problem with earlier check outs when you have a young family. While the public spaces were well cleaned and the rooms a good size, the interior decor and exterior signage is feeling a little dated - especially if you enter from the car park which is a very different experience (first impressions wise) than if you enter from the front which opens onto a busy road. Overall, good value for money, but could do with a bit of TLC in places.
Stayed 1 night in Aug 2023
Response from Chris on 11 Aug 2023
Dear Ian,Thank you for taking the time to share your review. We are pleased the hotel met your needs and was value for money. We hope to welcome you back to our hotel very soon!Kind Regards,Chris Falcus

6/10 Okay

Lorne

Stayed 4 nights in Aug 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a complimentary upgrade and was one of the nicest rooms I’ve ever stayed in if not the best. Always had staff on hand cleaning and available if we needed anything - cracking deal for the price last minute
Stayed 2 nights in Aug 2023
Response from Chris on 11 Aug 2023
Dear Daniel,Thank you for taking the time to share your review. We are pleased you liked the upgrade and hope to welcome you back to our hotel very soon!Kind Regards,Chris Falcus

10/10 Excellent

Mohammed, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
There are no free weights in the fitness room, only exercise and a resistance machine.
Stayed 1 night in Aug 2023

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Chris on 11 Aug 2023
Dear G,Thank you for taking the time to share your review. We hope to welcome you back to our hotel very soon!Kind Regards,Chris Falcus

10/10 Excellent

Zohaib Faraz

Stayed 3 nights in Jul 2023

8/10 Good

Lourdes

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Chris on 11 Aug 2023
Dear LourdesThank you for taking the time to share your review. We hope to welcome you back to our hotel very soon!Kind Regards,Chris Falcus

10/10 Excellent

Kate

Stayed 1 night in Aug 2023

8/10 Good

Eimantas

Stayed 1 night in Aug 2023

10/10 Excellent

linda

Travelled with family
Liked: Amenities
Reception staff went above and beyond as did restaurant staff for my sisters coeliac condition
Stayed 3 nights in Jul 2023
Response from Chris on 11 Aug 2023
Dear linda,Thank you for taking the time to share your review. We hope to welcome you back to our hotel very soon!Kind Regards,Chris Falcus

4/10 Poor

Emma

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2023
Response from Chris on 11 Aug 2023
Dear Emma,Thank you for taking the time to share your review. We very much appreciate the feedback. Kind Regards,Chris Falcus

8/10 Good

Karen

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel.
Very comfortable great location.
Stayed 1 night in Jul 2023
Response from Patrik on 2 Aug 2023
Thank you very much for your kind review we are very happy that you have enjoyed your stay with us.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel In Bristol
Everything was perfect, a very good location near the city center, the reception staff very respectful and hospitable to always help you in any problem if you encounter it! Thank you!
Stayed 1 night in Jul 2023
Response from Patrik on 2 Aug 2023
Thank you very much for your kind review we are very happy that you have enjoyed your stay with us.

10/10 Excellent

Caitlan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Patrik on 2 Aug 2023
Thank you very much for your kind review we are very happy that you have enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Quick check in and explanation of room service etc. The room was very nice, spacious and modern, very clean and had all the amenities you could ask for. Bed super comfy and plush bathroom. Short 5 min walk from bristol centre.
Stayed 1 night in Jul 2023
Response from Patrik on 2 Aug 2023
Thank you very much for your kind review we are very happy that you have enjoyed your stay with us.