Superior Apartment, 1 Bedroom | Living area | TV
Check availability

Reviews of Abbey on Roma Hotel & Apartments

3 out of 5
Abbey on Roma Hotel & Apartments
160 Roma Street, Brisbane, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 217 out of 1000 reviews" "
Rating 8 - Good. 417 out of 1000 reviews" "
Rating 6 - Okay. 212 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Rhys

Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Walls were dirty, either mould or just grottiness under frifge
Stayed 1 night in Mar 2024
Response from reception on 2 Apr 2024
Thank you for your review and we look forward to seeing you next time!

2/10 Terrible

Deanne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The website does not show accurate photos and the condition of this property. The whole apartment was disgusting. Vents filled with dust. Tiles off walls, toilet bowl so dirty. Bug on the bed when I went to get in. Burn marks in carpet. Sliding door on to deck doesn’t lock. Paint off walls. Overall not worth the money at all it was a dump
Stayed 1 night in Mar 2024
Response from Reception on 24 Mar 2024
Thank you for your review and we look forward to seeing you next time!

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
LOVED OUR DELUXE ROOM. LOVED HOW STAFF ALLOWED EARLY CHECK-IN WITHOUT ANY BOTHER. MUCH APPRECIATED.
Stayed 1 night in Feb 2024
Response from Reception on 24 Mar 2024
Thank you for your review and we look forward to seeing you next time!

6/10 Okay

Sean

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was no water pressure in the shower. The hall area on the fourth floor was very musty. The staff were very good.
Stayed 1 night in Feb 2024
Response from Reception on 24 Mar 2024
Thank you for your review and we look forward to seeing you next time!

6/10 Okay

cathy

Travelled with partner
Disliked: Property conditions & facilities
Location is close to station. Apartment is bit old inside, the bed is sinking, the carpet is a bit sticky.
Stayed 4 nights in Feb 2024
Response from Reception on 24 Mar 2024
Thank you for your review and we look forward to seeing you next time!

8/10 Good

Philip Sereako

Liked: Amenities
Nothing. Service is great
Stayed 1 night in Jan 2024
Response from Reception on 24 Mar 2024
Thank you for your review and we look forward to seeing you next time!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
While the property was in a great position close to the CBD and across the road from a great public transport hub, the cleanliness of the property needs to improve. There was dust and hair in the wardrobes and behind the bed needed a good vacuum as did the extractor fan in the bathroom. The washing machine was brilliant but also needed to be checked for excess powder residue. The provision of washing liquid could do with being a bit more than just one packet, and a clean tea towel would have been great. Otherwise we had a great stay.
Stayed 2 nights in Dec 2023
Response from reception on 5 Jan 2024
Thank you for your review and we look forward to seeing you next time!

6/10 Okay

David

Hotel staff are rude.
Stayed 1 night in Dec 2023
Response from reception on 5 Jan 2024
Thank you for your review and we look forward to seeing you next time!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from reception on 5 Jan 2024
Thank you for your review and we look forward to seeing you next time!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, room comfort
Great stay
Older hotel but room was very clean and tidy. Perfect spot to stay if going to Suncorp stadium
Stayed 1 night in Dec 2023
Response from reception on 5 Jan 2024
Thank you for your review and we look forward to seeing you next time!

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service
Lack of info led to average experience
We spent only one night , the hotel didnt mention the construction opposite the hotel until we were on our way. Also parking, we received an email at 3pm stating we needed to book parking.. but their reception closed at 2pm and couldnt book us in. Very dassapointed. The ash tray on the balcony still had cigarette butts.. pretty acerage experience .
Stayed 1 night in Dec 2023
Response from reception on 5 Jan 2024
Thank you for your review and we look forward to seeing you next time!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Room was comfortable and clean and location was close to Roma Street Station which suited me, but the balcony door would not lock and when on your own I would prefer to be able to lock up the room even on the balcony.
Stayed 1 night in Dec 2023
Response from reception on 5 Jan 2024
Thank you for your review and we look forward to seeing you next time!

8/10 Good

John

Business traveller
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from reception on 5 Jan 2024
Thank you for your review and we look forward to seeing you next time!

8/10 Good

Wayne

Stayed 1 night in Dec 2023
Response from reception on 5 Jan 2024
Thank you for your review and we look forward to seeing you next time!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Quick response from manager regarding room temperature adjustments and limited tv channels. Room needs some update with mismatch utensils/cutlery/china.
Stayed 1 night in Nov 2023
Response from reception on 5 Jan 2024
Thank you for your review and we look forward to seeing you next time!

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, old but clean. Great shower.
Stayed 2 nights in Nov 2023
Response from reception on 5 Jan 2024
Thank you for your review and we look forward to seeing you next time!

10/10 Excellent

Martin

Stayed 1 night in Nov 2023
Response from reception on 5 Jan 2024
Thank you for your review and we look forward to seeing you next time!

10/10 Excellent

Nyssa

Stayed 2 nights in Nov 2023
Response from reception on 5 Jan 2024
Thank you for your review and we look forward to seeing you next time!

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service
Surprisingly cheap accommodation in the city within walking distance of most things.
Stayed 1 night in Nov 2023
Response from reception on 15 Nov 2023
Thank you for your review, we look forward to seeing you again!

6/10 Okay

Michael

Stayed 4 nights in Oct 2023
Response from reception on 15 Nov 2023
Thank you for your review, we look forward to seeing you again!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From above the awning over the cafe below was covered in cigarette butts and other rubbish.
Stayed 1 night in Nov 2023
Response from reception on 15 Nov 2023
Thank you for your review, we look forward to seeing you again!

6/10 Okay

Nathan

Travelled with partner
Liked: Staff & service, amenities
Staff very helpful as checked in after hours. The room overall was dirty. Chipped paint all over including door upon entrance, stained curtains, greasy hot plate/stove top, door onto balcony hard to lock Good recommendation for breakfast next door at chez nous
Stayed 1 night in Oct 2023
Response from reception on 15 Nov 2023
Thank you for your review, we look forward to seeing you again!

10/10 Excellent

Terry

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from reception on 15 Nov 2023
Thank you for your review, we look forward to seeing you again!

10/10 Excellent

Michael

Business traveller
Liked: Amenities
A very good place to stay
Stayed 3 nights in Oct 2023
Response from reception on 15 Nov 2023
Thank you for your review, we look forward to seeing you again!

6/10 Okay

Diana

Liked: Staff & service
Disliked: Cleanliness
The location is very convenient being opposite the Roma Street Transit Centre. The staff & booking service were very good with late check-in procedures easy to follow. I thought the cleanliness of the apartment left quite a bit to be desired - the stove- top in the kitchen was greasy and things just did not feel as clean as they should. The combined laundry/bathroom was dated and not clean under the vanity and near the back of the washing machine. I couldn't get the television in the living room to work but the one in the bedroom did.
Stayed 1 night in Oct 2023
Response from reception on 15 Nov 2023
Thank you for your review, we look forward to seeing you again!

8/10 Good

Gavin, Seddon

Stayed 1 night in Oct 2023
Response from reception on 15 Nov 2023
Thank you for your review, we look forward to seeing you again!

4/10 Poor

Chaoming

Disliked: Cleanliness, property conditions & facilities
It is very old and the hot water didn't work properly
Stayed 1 night in Oct 2023
Response from reception on 15 Nov 2023
Thank you for your review, we look forward to seeing you again!

8/10 Good

Jillian

Stayed 3 nights in Sep 2023
Response from Reception on 17 Oct 2023
Thank you for your review, we look forward to seeing you again!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reception on 17 Oct 2023
Thank you for your review, we look forward to seeing you again!

10/10 Excellent

Daren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is in great position close to shops, railway and buses
Stayed 2 nights in Oct 2023
Response from Reception on 17 Oct 2023
Thank you for your review, we look forward to seeing you again!

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Reception on 17 Oct 2023
Thank you for your review, we look forward to seeing you again!

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reception on 17 Oct 2023
Thank you for your review, we look forward to seeing you again!

10/10 Excellent

Jacinta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool, sun all day long and comfortable deck chairs. I was allowed an early check in which was so helpful! Hassle free!
Stayed 1 night in Sep 2023
Response from Reception on 29 Sept 2023
Thank you for your review, we look forward to seeing you again!

10/10 Excellent

Alysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception on 29 Sept 2023
Thank you for your review, we look forward to seeing you again!

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Convenient check in and location for my visit
Stayed 1 night in Sep 2023
Response from Reception on 29 Sept 2023
Thank you for your review, we look forward to seeing you again!

6/10 Okay

Owen

Stayed 1 night in Sep 2023
Response from Reception on 29 Sept 2023
Thank you for your review, we look forward to seeing you again!

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities, room comfort
great location
great location, floors need a good vacuum, lovely ppl
Stayed 1 night in Sep 2023
Response from Reception on 29 Sept 2023
Thank you for your review, we look forward to seeing you again!

2/10 Terrible

Alyson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book - find a hotel
Bad..find somewhere else. Holes in the walls/doors and dirty. No air conditioning, no luggage storage and reception only open certain hours with a 'lock out' penalty of $50.00. Checking in after 6.00pm means a key is left in a secuity lock box.
Stayed 1 night in Sep 2023
Response from reception on 18 Sept 2023
Thank you for your review, we look forward to seeing you again!

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service
Property location opposite the train and bus station and close to the pedestrian bridge across to South Bank is excellent. Apartment was a bit dated but clean.
Stayed 1 night in Sep 2023
Response from reception on 18 Sept 2023
Thank you for your review, we look forward to seeing you again!

10/10 Excellent

Julie

Stayed 1 night in Sep 2023
Response from reception on 18 Sept 2023
Thank you for your review, we look forward to seeing you again!

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from reception on 18 Sept 2023
Thank you for your review, we look forward to seeing you again!

6/10 Okay

Judith

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from reception on 18 Sept 2023
Thank you for your review, we look forward to seeing you again!

6/10 Okay

Gwendoline

Liked: Staff & service
Property very close to Trains.
Stayed 1 night in Aug 2023
Response from reception on 18 Sept 2023
Thank you for your review, we look forward to seeing you again!

8/10 Good

Andrew

Liked: Staff & service
GOOD LOCATION BUT ROOM IS DIM WITH POOR LIGHTING
Stayed 3 nights in Aug 2023
Response from reception on 18 Sept 2023
Thank you for your review, we look forward to seeing you again!

10/10 Excellent

Melinda

Stayed 1 night in Aug 2023
Response from reception on 18 Sept 2023
Thank you for your review, we look forward to seeing you again!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is excellent for your trip to the Stadium across the road from Roma Street Station. Also easy walk to city centre and Southbank. Not all rooms are equal though.
Stayed 1 night in Aug 2023
Response from reception on 10 Aug 2023
Thank you for your review, we look forward to seeing you again!

8/10 Good

ROBERT

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The room was comfortable. Window and Balcony door could be opened so there was fresh air.
Stayed 6 nights in Jun 2023
Response from reception on 27 Jul 2023
Thank you for your review, we look forward to seeing you again!

6/10 Okay

John D

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Have to ask for spare pillows, no spare blankets, only two sets of cutlery and crockery, no sharp knives, no glasses, mattress could do with a topper
Stayed 2 nights in Jul 2023
Response from reception on 27 Jul 2023
Thank you for your review, we look forward to seeing you again!

10/10 Excellent

Stefanie, Surfers paradise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money even if construction next door was still a fantastic place to stay. Loved the balcony and bath
Stayed 2 nights in Jun 2023
Response from Reception on 27 Jun 2023
Thank you for your review, we look forward to seeing you again

6/10 Okay

Julie

Liked: Staff & service
Disliked: Cleanliness, room comfort
We had a dirty nappy on the floor in the bedroom ,the bed and pillows were very uncomfortable. The kitchen sink tape was so loose we where afraid it would come off
Stayed 1 night in Jun 2023
Response from Reception on 22 Jun 2023
Dear Julie,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay.Regarding the dirty nappy found on the floor in the bedroom, we deeply regret that this oversight occurred. We have addressed the issue with our housekeeping team to ensure that such incidents are not repeated in the future. Cleanliness and hygiene are of utmost importance to us, and we apologize for any discomfort caused.