Indoor pool

Reviews of Honeysuckle Inn & Conference Center

2.5 out of 5
Honeysuckle Inn & Conference Center
3598 Shepherd Of The Hills Expy, Branson, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 412 out of 1000 reviews" "
Rating 8 - Good. 370 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Glenn

Disliked: Staff & service, property conditions & facilities
No communication
So we checked in and found out after dinner that the pool was closed for the season. On Memorial Day weekend they close pool. A/C did not keep up through the night. Ended up going to a different hotel.
Stayed 2 nights in Sep 2023

2/10 Terrible

Ken

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
room wasn't ready for 40 mins, I had to vacuum myself, front desk was rude, saying they were trying to close and Expedia kept sending people, nightmare
Stayed 1 night in Sep 2023

6/10 Okay

Roger

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is just tired. Air conditioning cannot keep up, no pools were in service; loose screws in door locks, loose screws in door handles. Just tired.
Stayed 2 nights in Aug 2023

4/10 Poor

Ted

Disliked: Staff & service, room comfort
When we arrived around 3:30 pm no clerk was at the desk. We rang the bell no one appeared. We waited about 5 minutes and no response so we rang the bell again. After about another 5 minutes a clerk appeared, We got checked in only to be told the pool was closed by the health dept. We went to our room and the A/C was running but the room was extremely hot. After about an hour the room was not getting cooler. We asked the clerk to have our A/C checked then we went to supper. The clerk said she'd have to ask her manager. After we got back the room was still extremely hot, but we still waited. After another hour, we went to ask the clerk if they found anything on the A/C. The clerk was surprised by our question and we asked are you going to check it out. She said well I can give you a different room. We decided to go to the new room. At least the new room's A/C worked but every time the A/C cycled it made an extremely loud noise then cycled off. The noise was consistent and loud every time the A/C unit cycled. We were going to stay there 2 nights but could not get enough rest so we checked out and found another place to stay. We would not recommend this hotel unless they get their A/C units in better condition.
Stayed 2 nights in Aug 2023

6/10 Okay

Crystal

Travelled with family
Liked: Staff & service
Decent place to sleep.
We have stayed at the hotel many times in the past and always loved it. Even had our wedding reception there. This was our worst experience out of many. We didn’t spend much time there due to both pools being down, basically there just to sleep. Air units need cleaned and updated. Ant control needed. Other than that the room was older but nice.
Stayed 2 nights in Aug 2023

10/10 Excellent

Barry

Stayed 4 nights in Aug 2023

2/10 Terrible

Kenneth

Disliked: Staff & service, property conditions & facilities
The unprofessional staff was rude, and they were mean to their help. The breakfast staff was belittled right in front of the customers. At least take it behind closed doors.
Stayed 3 nights in Jul 2023
Response from Derick P. General Manager on 5 Aug 2023
Sir,Upon researching your stay, you seem to have had a bad experience here, you requested a refund on your stay, i was unable to provide that refund due to you paying expedia. We happen to think our staff are very professional, and as far as the breakfast staff being belittled, I don't think you witnessed that at all. we have one kitchen staff and that's all, she is treated like the queen she is, she is one of the oldest staff members and has been on staff here for almost 20 years. If you have any other questions, comments, or concerns for the staff, please feel free to contact the hotel directly.

6/10 Okay

Vance

Stayed 2 nights in Jul 2023

2/10 Terrible

gypsy

Disliked: Cleanliness, staff & service, property conditions & facilities
Sadly our room had no working AC, had a random tv on the floor and the tv sitting on the table did not work. The room I think had not been cleaned since the last season. A couple who was checking in before us ended up trying 4 rooms and none had working ac. We were in the 3rd floor and there is some seriously compromised structural issues. The pathway to the rooms are not safe with massive weak spots, bad railing and the room has issues with the floor. No phone to call front desk. The lady who checked us in was very rude. So rude that she said to me “are you going to be like them if your ac isn’t state of the art?”When I checked out the guy acted shocked we were in that part of the hotel and said they were not usable. He told me to call Expedia to get a refund. I was not able to get a refund. Glad we survived this! Sadly will never stay there again. It’s just not safe and way past it’s prime.
Stayed 2 nights in Jun 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Average stay
The facility was clean but slightly dated. Our room was extremely humid and had a damp smell even with the a/c running full the whole time. To be fair it was 100* out the day we checked in. There are several attractions within walking distance including restraunts. The breakfast area is spacious and there's something for everyone. We didn't use the pools but they appeared well kept.
Stayed 1 night in Jun 2023
Response from Derick Pettus G.M. on 12 Jul 2023
Thank you for the review.We love our location and hope others love it as well.Looking forward to hosting you all on your next vacation to Branson.

4/10 Poor

Theresa

Travelled with family
Disliked: Staff & service, property conditions & facilities
Poor maintenance /Service
I was very disappointed, had stayed here many times before with no issues but this time was not so. First room we got didn't have a working TV and desk clerk couldn'tfix it and said there was no maintenance person, so had to move our stuff to new room. Outdoor pool was awful, water was cloudy and bottom of pool was green. Website still advertises hot tub in indoor pool area and it is no longer there. There was no phone in either of the rooms we were given, desk clerk told my son "some rooms have them, some don't". Rooms had been cleaned we were told but amenities were not put in the rooms when cleaned, had to go to desk and ask for them. Overall very dissatisfied with this stay, not sure if we will return to the Honeysuckle Inn. So sad to see a place we have always enjoyed staying at decline like this.
Stayed 3 nights in Jun 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away. Overbooked for multiple people.
We arrived. Overbooked. It seems like a large scale scam as we met three more traveler groups with the same experience. Plus we saw people you tried to switch their rooms for rooms with working water or AC. Front desk person was rude and didn't care anymore. Not surprising as she deals with similar situations probably every day. Stay away.
Stayed 1 night in Jun 2023

4/10 Poor

Shawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My wife and I have been going there for many years after the owner changed it has went downhill. We won't never stay there again. Unfriendly staff pools were broken no communication between office and residen no clean towels no cleaning of the rooms while you're staying. It used to be a very beautiful place to stay.
Stayed 4 nights in Jun 2023

8/10 Good

Teresa M

Stayed 1 night in Jun 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Convenient location
Convenient location. No one in office to check into hotel. So we had to hunt down office help. Bed was uncomfortable. No guest services. You had to leave towels outside door for pickup. We have stayed here many times before and the property has declined. Will probably stay again.
Stayed 5 nights in May 2023

4/10 Poor

Edwin

Liked: Staff & service
Stayed 2 nights in Apr 2023

10/10 Excellent

Jill

Stayed 1 night in Mar 2023
Response from Kris Maples, General Manager on 20 Apr 2023
Thank you for your great review

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel, nice breakfast and friendly staff. Room was a little out dated but I find that it has an older charm.
Response from David, Guest Service Manager on 21 Dec 2022
Thank you for staying. I'm glad you enjoyed your stay! We'll be here next spring, can't wait to see you again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little friendly place!
For the price it is perfect for our needs. Staff was super nice and the room was very clean
Stayed 1 night in Dec 2022
Response from David, Guest Service Manager on 14 Dec 2022
Thank you for staying with us! I'm glad you enjoyed your stay.

4/10 Poor

Myranda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not stay here again! The room had a smokey smell. It was unclean and falling apart. The pull out mattress was in such poor shape that my 8 year old couldn't sleep on it. Breakfast was horrible! I do not recommend this property. I frequently stay at hotels and I always give an honest opinion. This Hotel needs torn down and rebuilt.
Stayed 2 nights in Dec 2022
Response from David, Guest Service Manager on 14 Dec 2022
Thank you for sharing your honest opinion, ma'am. I personally attempted to address your concerns, and offered to move you to a different room, which you declined. We are very much looking forward to our upcoming remodel, and urge you to give us another chance once that work is done.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, friendly staff. Perfect for the price. The showers were a bit dated, very low shower head, but overall very happy with the stay. Will definitely recommend!
Stayed 2 nights in Dec 2022
Response from David, Guest Service Manager on 14 Dec 2022
Thank you so much for staying with us! I'm glad you enjoyed your time with us, and hope we'll see you again next season.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service
Very clean. Breakfast was good. Services were helpful!
Stayed 3 nights in Dec 2022
Response from David, Guest Service Manager on 14 Dec 2022
Wonderful! Thank you, ma'am, for staying with us. I'm glad you enjoyed our complimentary breakfast!

10/10 Excellent

Lyndol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing I dislike about this property. It is close to everything i want to do but just out of tge main flow of traffic. I have Red Lobster, Golden Corral Cracker Barrel and Taco Bell really within walking distance.
Stayed 1 night in Dec 2022
Response from David, Guest Service Manager on 14 Dec 2022
Thank you for staying with us! We enjoy a great location here, it's true. We are within a five minute walk of nine restaurants and 13 live shows.

10/10 Excellent

Jesse

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all my needs.
Stayed 1 night in Dec 2022
Response from David, Guest Service Manager on 14 Dec 2022
Thank you for staying with us! We look forward to your next visit.

8/10 Good

Verified traveller

Liked: Staff & service
Nice stay
Front desk staff was very informative and friendly. Easy access to all amenities and nice breakfast. Older hotel, needs some updates and a little better cleaning.
Stayed 1 night in Dec 2022
Response from Kris Maples, General Manager on 6 Dec 2022
Thank you for the review. Yes we are an older hotel and will be doing an update soon. Thank you for letting me know that room needing to be better cleaned. I will be checking on this to make sure this isn't a continued issue. Please come back and see us again!

10/10 Excellent

Jessica

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amenities
It was clean and warm when we got there. I wish I would have asked for room with a refrigerator.
Stayed 2 nights in Nov 2022

6/10 Okay

Cindy

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Was clean for what the maid had to work with, but definitely needs to be updated.
Stayed 2 nights in Nov 2022
Response from David, Guest Service Manager on 16 Nov 2022
Thank you for staying with us. We're looking forward to our remodel, too. New furnishings, new flooring, new window treatments, better wifi service, and a fridge and microwave in every room are just a few of the improvements we're expecting.

10/10 Excellent

Glenda

Liked: Cleanliness
When we arrived we turned on the heat and it smelled terrible and the fire alarm went off. We called the front desk and she came and said it probably smelled like that Cause the heat had not been turned on. But I showed her where the light in the unit said change the filter and she said she would get some one to work On it. We were there three days and they never replaced the filter.
Stayed 3 nights in Nov 2022
Response from David, Guest Service Manager on 16 Nov 2022
The filter on the HVAC units in our rooms are made to be cleaned, not replaced. However, someone should have visited your room. I apologize if that did not get taken care of. Just like your furnace at home, the first time it gets turned on, dust on the coils inside the heater burns off, and produces a smoky smell, often triggering a smoke alarm. I apologize for the inconvenience this caused.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is old and a bit outdated but I’ve stayed here several times and love it. It’s comfortable, off the strip, staff is friendly. Good breakfast. Will stay again.
Stayed 1 night in Nov 2022
Response from David, Guest Service Manager on 7 Nov 2022
Thank you for staying with us. It's always nice to see you, ma'am, and we'll look forward to your next visit.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from David, Guest Service Manager on 28 Oct 2022
Thank you for taking a moment to rate your stay!

4/10 Poor

Ray

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poorly made beds. Carpet dirty, needs upgraded
Stayed 1 night in Oct 2022
Response from David, Guest Service Manager on 24 Oct 2022
Thank you for taking a moment to rate your stay. I'm happy to report we are expecting to start our remodel soon, and it will include new floor coverings and furnishings in every room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from David, Guest Service Manager on 24 Oct 2022
Thank you!

8/10 Good

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice but simple, no loveseat. Basic amenities were available.
Stayed 2 nights in Oct 2022
Response from David, Guest Service Manager on 20 Oct 2022
Our Comfort King rooms do offer a loveseat with a twin size pull-out bed, but that is the only room type we currently offer that has that as an option. Upgraded rooms including a refrigerator and microwave are available by request at a small upcharge.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not great
Wi-Fi did not work. Turned on the heater and it smelled really bad and set off the smoke alarm. No maid service. Otherwise it was okay
Stayed 2 nights in Oct 2022
Response from David, Guest Service Manager on 20 Oct 2022
I'm sorry you had a bad experience with our property. This time of year, dust built up on heater coils burns off when the heater comes on, causing that bad smell and often setting off a smoke alarm without adequate ventilation. Our housekeepers have been working to have that done before guests arrive, and I apologize if they missed your room. As to housekeeping not entering your room, that is an ongoing COVID protocol, and that information should have been included with your confirmation when you booked your room. Thank you for staying with us. I hope you'll give us another try, and let us do better for you.

6/10 Okay

Carla

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was neat and clean, well kept!
Stayed 2 nights in Oct 2022
Response from David, Guest Service Manager on 20 Oct 2022
Thank you for staying, and for your kind words.

8/10 Good

Karma, East Peoria

Travelled with family
Liked: Cleanliness, staff & service
Coinvent location to what we wanted to see. Wireless internet didn't work in our building.
Stayed 3 nights in Sep 2022
Response from Kris Maples, GM on 4 Oct 2022
Thank you for your review. We are working on improving our internet service.

10/10 Excellent

Marilynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
Amazing hotel and staff. Highly recommend!
Stayed 4 nights in Sep 2022
Response from David, Guest Service Manager on 2 Oct 2022
Thank you for staying with us! We'll look forward to your next visit.

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness
We have stayed here several times. It is convenient to area attractions, clean, quiet and feels safe. The lady who checked us in could have smiled and actually greeted me when I entered the office for check in. This is an older property, but has been kept up well. We are generally looking for a quiet place to sleep and this fits the bill. It is affordable yet clean and quiet.
Stayed 3 nights in Sep 2022
Response from David, Guest Service Manager on 1 Oct 2022
Thank you for staying with us again. I'm sorry to hear our guest service agent was not as pleasant as they should have been. But we are glad to hear you keep coming back to see us.

2/10 Terrible

Carolyn

Travelled with family
Liked: Room comfort
Comments on Honeysuckle Motel
No Wi-Fi use. No microwave or small fridge which would be nice.
Stayed 4 nights in Sep 2022
Response from David, Guest Service Manager on 18 Sept 2022
I'm sorry to hear you had trouble connecting to our wifi. Refrigerators and microwaves are available as an upgrade to our guest rooms at an additional charge, but at this time are not included in all of them.

4/10 Poor

Morris

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No fridge no microwave bed sounding like you were laying on newspapers. Hole in bathroom wall carpet stained. Room coffee was cheap and not drinkable. WiFi was nonexistent very weak signal could barely connect outside but kicked off when in the room. Closet rack was caked with dirt. Worst place we have ever stayed in Branson and won’t stay there again even if it was free
Stayed 4 nights in Sep 2022
Response from David, Guest Service Manager on 18 Sept 2022
Apologies. At this time, refrigerators and microwaves are not available in the budget room you requested. They are available at a slight upcharge upon request. I'm sorry to hear that you found issue with our property, and that you'll not be returning, but I thank you for your feedback for my housekeeping and maintenance staff. Had you brought any of these issues to our attention during your stay, I assure you we would have done all we could to address your concerns.

8/10 Good

Helen

Stayed 2 nights in Sep 2022
Response from David, Guest Service Manager on 14 Sept 2022
Thank you for visiting us, and for taking a moment to let us know about your stay. We'd love to hear more about what we did that didn't exceed your expectations.

6/10 Okay

Dana

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Air Conditioning did not work the first night, it was really UNCOMFORTABLE, could not sleep. The Front desk lady was Super Nice. The food was not good, toaster didn't work right, the eggs were runny with water, the sauage was greasy.
Stayed 2 nights in Sep 2022
Response from David, Guest Service Manager on 10 Sept 2022
I'm very sorry to hear you had an unpleasant experience on our property. We try to address issues like air conditioning problems immediately. I hope we were able to correct that for the rest of your stay.

6/10 Okay

David

Liked: Cleanliness
We did not get the type of room I reserved. It was a grade below, even though we paid for the deluxe. We had to ask for and pick up clean towels, TP, trash bags, etc. It was a very basic room
Stayed 3 nights in Sep 2022
Response from David, Guest Service Manager on 10 Sept 2022
I do apologize for the lack of in-room service during your stay. Since the beginning of the pandemic, our housekeeping staff does not enter a guest's room during their stay to prevent cross-contamination. However, having consulted our records, you did receive the room type you requested in your reservation, a double queen room that is upgraded to include a refrigerator and microwave. I'm not certain what else you may have expected, but the presence of those appliances in the room is what the upgrade provides.

4/10 Poor

Kristen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom looked as though it had never been properly cleaned. The floor in our room had a sunken spot and the room had an overall odor.
Stayed 2 nights in Sep 2022
Response from David, Guest Service Manager on 10 Sept 2022
I am very sorry to hear your experience was unpleasant. Our housekeepers work very hard to keep our guest rooms in good condition. I apologize if something was missed in your room.

10/10 Excellent

Tammy

Stayed 1 night in Sep 2022