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Reviews of Grand Plaza Hotel Branson

3 out of 5
Grand Plaza Hotel Branson
245 N Wildwood Dr, Branson, MO

Reviews

6.8
Rating 10 - Excellent. 546 out of 2145 reviews" "
Rating 8 - Good. 537 out of 2145 reviews" "
Rating 6 - Okay. 430 out of 2145 reviews" "
Rating 4 - Poor. 354 out of 2145 reviews" "
Rating 2 - Terrible. 278 out of 2145 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Samantha, Baxter springs

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Sadly they are closing tomorrow, so we will have to leave early. However after the long stressful day my family has had they were definatly helpful, and accomidating.
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Nice place to stay

6/10 Okay

Karen

Travelled with partner
It was ok but the bed was awful
Stayed 2 nights in Dec 2023

4/10 Poor

Jake

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was great, we were there in winter time when most everything is shut down and the had a weird snow storm just before we came so it caused more things to be shut down. Overall not a bad place, maybe just a bit outdated.
Stayed 1 night in Jan 2024

10/10 Excellent

Dezeray

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk lady was very sweet. The over night gentleman was also very kind.
Stayed 4 nights in Dec 2023

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed here before. Hotel is always nice and clean. Winter weather over the weekend but parking lot isn't plowed and unsafe. Wished that it would be plowed being Tuesday afternoon. Only concern about the room is the piece that turns the shower on is stuck and was wanting to sit in a hot bath since the pool and hot tub are not available. A little disappointed in that. Otherwise, hotel is nice. Room comfortable and staff is friendly.
Stayed 1 night in Jan 2024

4/10 Poor

Doug

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The mattress was very uncomfortable the toilet leaked half the jets in the jacuzzi tub were broken or missing
Stayed 2 nights in Jan 2024

2/10 Terrible

Maria

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn’t enough personnel, no towels were provided, the mattress and pillows were awful
Stayed 2 nights in Dec 2023

6/10 Okay

Merle

Travelled with family
For the price we paid it was OK, we had to go get towels at the front desk, as housekeeping is quite lazy... The guys at the front desk were amazing, super chill even with our request to change rooms (the one room smelled of cigarette smoke). Breakfast in the morning was great, it is the same every morning, but was much better than I expected. Bottom line, if you want a budget stay and don't mind looking after a few things yourself than this is the place to stay.
Stayed 2 nights in Dec 2023

2/10 Terrible

Adriana

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed were uncomfortable. No towels, had to ask for them, first night we got towels second night they never brought them to us. We had to clean our own bathroom the first night we got there as there was fluids on the toilet and pet hair on the pillow cases. The shampoo and conditioners in the showers didn’t work. We’ve stayed her a few times and it wasn’t ever like this. Won’t be staying again. The staff were on their phones in the hall being loud when they were supposed to be cleaning rooms by the looks of the cleaning cart with them.

2/10 Terrible

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Carolyn

Travelled with group
Disliked: Amenities, property conditions & facilities
Waited at least 10 minutes for someone to get us checked in & neither of the 2 rooms were ready…had to wait for 37 minutes while we waited outside in the hall. Soap dispensers didn’t work. The pool was closed for repair. The breakfast they used to have didn’t exist on the 9th floor. Had stayed there many times over the past 20 years, but will never go back!
Stayed 1 night in Dec 2023

4/10 Poor

Morgan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the third floor and at first.. The front desk staff was nice, that’s about it. I thought the hotel would be good. No. Thank god I brought cleaning wipes from having a toddler because if not, I’d of asked for a refund. There was sticky nasty stuff on our room tables when we walked in. The bed sheets had visible stains that looked like they weren’t even washed. We put another blanket down and slept on top of the covers. The WHOLE THIRD FLOOR smelled like mildew, mold and bad odor like it had been flooded. The only reason we didn’t switch hotels is because everything was booked by the time we got there, during Christmas time unfortunately. None of the soap dispensers in the room worked. Their pictures are obviously from when they first opened. The only thing I liked, was the hotel is across from the outlets. I don’t plan on staying here again.

4/10 Poor

Ronald

Travelled with family
Disliked: Amenities, property conditions & facilities
Bathroom door needs repaired. Carpet needs replaced.
Stayed 3 nights in Dec 2023

6/10 Okay

Rhonda

Travelled with partner
Liked: Staff & service, amenities
We stayed in a jacuzzi room. For the most part it was a decent room but the bed was a little too firm for our liking, so the jacuzzi came in handy. There was also something sticky all over the bathroom floor.
Stayed 2 nights in Dec 2023

4/10 Poor

Michael, BENNINGTON

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
So many issues...missing nightstand, torn carpet, poor quality breakfast, property was worn, broken street lights, 2 cops on site early am hours, nasty elevators. One of worst stays ever!
Stayed 3 nights in Dec 2023

10/10 Excellent

Cornelia

Travelled with group
Stayed 1 night in Dec 2023

6/10 Okay

Megan

Liked: Cleanliness
Overall the stay was good. However, they never had pool towels and they had no wash clothes in our rooms. But the rooms were clean and brrakfast was good.
Stayed 2 nights in Dec 2023

4/10 Poor

Troy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Restaurant and bar is closed even though it was advertised as having a restaurant and bar. Had water leak from ceiling in our room. No daily maid service. No phones to call front desk for towels. No wash clothes in room. Could hear running water through the walls. Not very clean. However the staff on the 9th floor (breakfast area) where extremely polite. Will not stay here again. Had two rooms for a week and very disappointed.
Stayed 5 nights in Dec 2023

4/10 Poor

Beth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs updating, and cleaned. The cleaning could be due to lack of staff. No towels in pool area or bathroom. When ask about towels she said only two dryers were working and it would be a while. Spend the extra money and stay elsewhere.
Stayed 1 night in Dec 2023

2/10 Terrible

Breanna N

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horribly outdated , smelled like mold and mildew, beds are hard as a ROCK, hot tub out of service , heated pool was freezing cold , breakfast was horrible
Stayed 2 nights in Dec 2023

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad but could use some updating, water took for ever to get hot enough to take a shower, we had some mold on the ceiling in the bathroom. Breakfast is good, this is the second time we have stayed in about a month, we took some friends on this trip and they stayed down the hall from us.
Stayed 1 night in Dec 2023

2/10 Terrible

Joshua

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not great
The hotel seemed to be understaffed and was at least part of the service problem. Our toilet was leaking and it took 30+ mins to let the front desk know bc the only person working was swamped. They were unable to refund our money or give us a discount bc we booked via hotels.com. Breakfast was terrible/ barely edible. I would not recommend taking a chance staying here. We won't come back.
Stayed 1 night in Dec 2023

4/10 Poor

Eric

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Found a ghost town when i went to check in. Solid 15 minutes of nobody in the lo by.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Overall nice property. Close to many attractions. It would have been nice to be told prior to booking the hot tub was closed. Looks like it’s been closed for a while.
Stayed 1 night in Dec 2023

6/10 Okay

Leonardo, Bentonville

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
For the price it was just as expected, the staff was friendly and the area felt safe both at night and morning. The only reason for the 3 star rating was because we found some toothpaste on the sink and a cockroach in our room, so we were not sure how well they clean the rooms. Aside from that the beds were comfy, AC unit worked well, and free breakfast was good. Will stay again if the price remains the same.
Stayed 1 night in Dec 2023

10/10 Excellent

Ivan

Travelled with family
Liked: Amenities
Very nice hotel
Stayed 1 night in Dec 2023

6/10 Okay

Shannon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good value, great location
Nice hotel, comfortable accomodations. The building is older and in need of some updates & repairs but this did not impact our comfort or trip. Beautiful Christmas decorations. Staff were very helpful. The 2 br family suite was perfect for us. We would stay here again.
Stayed 1 night in Dec 2023

6/10 Okay

Victor

Liked: Cleanliness
Stayed 2 nights in Dec 2023

2/10 Terrible

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DON'T STAY HERE
Outdated and unaccommodating. No soap or shampoo in rooms. Rooms were dirty, stunk and had roaches. Hot tub not working. Staff would not provide change for the cardless vending machines. No maid service. Way overpriced for what it is, don't let the pictures fool you, they're from 30 years ago.
Stayed 2 nights in Dec 2023

4/10 Poor

Patti

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Terra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Leslie

Travelled with family
Disliked: Amenities, property conditions & facilities
Pictures made it look much nicer than it actually was. I knew from reviews it was dated and things needed replaced, but I didn’t realize how out of date or dirty some stuff was. The curtains in my room had something splattered on them, that was very gross. It looked like boogers. The wallpaper was peeling everywhere. Noticable water damage in areas. The mattresses were very old and lumpy. The springs were worn and box springs yellow from age. Breakfast, which was supposed to run until 9:30, ran out of food by 9 and they did not refill stuff. Instead we had to leave to get breakfast. The hot tub is closed. On a positive note the pool wasn’t bad and stays open until midnight. We however did not go swimming. There was a strange smell about the hotel especially on the floor I stayed and in my room. The lights on the exterior are all out and only have a couple of letter illuminated for the name of the hotel. The staff were very friendly though. They delivered me an iron and answered questions I had. Overall, for the price it maybe wasn’t the worst. But I do not think I would stay again, nor would I recommend it to family or friends. I’d pay a little more and stay somewhere a bit nicer.
Stayed 3 nights in Dec 2023

6/10 Okay

Melissa

Travelled with family
Not friendly , spa been broke for year , pool area too cold during winter time . Some breakfast cook over not taste good
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful accomodations
Stayed 1 night in Dec 2023

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Satisfied!
It was really good, cozy and clean. The breakfast was good and it’s a pretty nice property. Was sad about the weight room and arcade but the pool is nice.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and the staff is friendly. The breakfast buffet is a great start to the day. The pillows and bed are uncomfortable, and the heat in our room rattled all night, waking me up several times. We’ve stayed here several times before and haven’t had the pillow, bed or heat issues.
Stayed 1 night in Dec 2023

6/10 Okay

Courtney

Travelled with family
Disliked: Staff & service
The person working overnight behind the counter threatened my husband and got in his face after he tried to get some towels as we only had one in our room. We wont be back.
Stayed 1 night in Dec 2023

2/10 Terrible

Buckaroo

Disliked: Cleanliness, property conditions & facilities
Old broken furniture in the room and torn up stained carpets
Stayed 1 night in Oct 2023

6/10 Okay

Patrick

Travelled with partner
Disliked: Staff & service
Parking was horrible. There were questionable characters hanging out on the lot. Very concerning. Front desk manager very impersonable. Was roomed on 3rd floor. Had to travel to the 4th floor for ice. Very inconvenient.
Stayed 1 night in Dec 2023

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

David

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
not impressed
there was one towel in our room for 4 people there was no clean towels at the service desk the shower curtain was shredded and the bed sheets were on inside out the my matress was springy and unconfortable the hot tub had no water and there was no pool towels, understaffed and undercared! and no parking!!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
Our room was a little run down. But it was clean!
Stayed 1 night in Dec 2023

8/10 Good

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very convenient for a weekend getaway and in the middle of alot of activities. I recommend you stay here if you need to stop
Stayed 2 nights in Dec 2023

6/10 Okay

Tim

Liked: Cleanliness, staff & service, amenities
My husband and I have stayed at this property many times. The food is great and in general we like it but it’s definitely showing its age. The hotel is in need of an upgrade. We stayed in a jacuzzi room and although the tub itself was nice, the room was so humid. We were thinking the tub was to blame. The wall paper was peeling near the ceiling in that room so I’m assuming this is an ongoing problem. Also, the bed was so uncomfortable. This wasn’t the best experience we’ve had at this hotel but for the cost and location I would stay again.
Stayed 2 nights in Dec 2023

4/10 Poor

Alesha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs Updated
The rooms and hotel are out dated. Our room had a musky smell. The bed frame was falling apart. We were given hand towels for wash cloths. The hot tub has been out for 8 months which wasn't updated on their site. The breakfast is good and has nice seating.
Stayed 2 nights in Dec 2023

4/10 Poor

Ben

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was not stocked with any towels and the beds are very uncomfortable
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Travelled with family
Stayed 2 nights in Dec 2023