Property entrance

Reviews of Red Lion Inn & Suites Branson

3 out of 5
Red Lion Inn & Suites Branson
1420 West 76 Country Blvd, Branson, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 455 out of 1001 reviews" "
Rating 8 - Good. 347 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Predrag, Buffalo

Dead roaches in the drawer.
Stayed 1 night in Mar 2024
Response from Guest Relations on 15 Mar 2024
Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall. While we treat our property regularly, we'll be sure to have our pest control and housekeeping teams look into your comments further and make improvements where necessary. Please consider giving us another chance in the future; we're confident that we can impress you.

2/10 Terrible

jennifer

Stayed 2 nights in Dec 2023

8/10 Good

Marian

Travelled with family
It’s great for this price, 55 including a not bad breakfast; and you don’t even need to pay ahead of time, no track.
Stayed 1 night in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine stay with nice help
Stayed 3 nights in Dec 2023

2/10 Terrible

Joe

Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Dennis

Travelled with group
The mattress sucked, Everytime I wanted in the room I had to go get the manager to get the door open. The overall exterior was dirty
Stayed 1 night in Dec 2023
Response from Guest Relations on 2 Jan 2024
Dear Dennis,We appreciate you reaching out to share your experience. Our team will review your concerns to determine how we can improve going forward and ensure our property is presented in the best light. The comfort and satisfaction of our guests is very important to us. Thank you, and we hope you will choose to stay with us again for a more seamless experience we know we can deliver.

8/10 Good

Phil

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities
First room my mom and I where checked into had a broken heating/cooling unit. No power going to it! The woman working the front desk was very accommodating considering the fact that it was Christmas and my mom was disabled and we could not do stairs. Unfortunately she had to call someone that was off‐duty to go and clean a room to get my mom and I lower level room with a working heating unit. The staff was very nice and helpful.
Stayed 1 night in Dec 2023

4/10 Poor

Brian

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unpleasant
The front desk staff was extremely friendly and helpful, but overall our stay was unpleasant. Their computer system crashed and delayed our check in, the first room we were assigned had not been cleaned, the tub didn’t drain, paint was peeling everywhere, and the mattress was terrible.
Stayed 1 night in Dec 2023
Response from St on 25 Dec 2023
I am sorry we did not meet your needs. We would love the chance to show you that we are better than your stay. We are also in the process of updating rooms and fixing issues that have been brought to our attention.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall served its purpose. I wasn’t concerned with fancy bells and whistles so we went for cost effectiveness. Service should not decline that much for $20 less a night. Bedding was dirty (hair on pillow cases, lipstick on pillow cases), empty tissue holder, floors dirty (not vacuumed), bugs on floor. There was a half roll of toilet paper for our 3 night stay and only 3 towels for our party of 4 and no do not disturb door hanger. Had to go get everything ourselves. Getting in and out of the parking lot was a hassle every time no matter the day. Run down/abandoned rooms in the back of the property that had obviously been broken into multiple times. Door lock was a hassle every time we went to enter. We will not be staying here again.
Stayed 4 nights in Dec 2023
Response from Guest Relations on 27 Dec 2023
Dear Angela,Though we are glad you appreciated our affordable value, we regret that other aspects of your visit fell below your expectations. Please know that the safety and comfort of our valued guests remain our top focus, and we sincerely apologize if you felt otherwise on this occasion, especially regarding our service and attention to cleanliness. Rest assured, your feedback is vital and will be shared with the respective teams for immediate improvement. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

4/10 Poor

Irina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but thats it! Dirty bathroom, no cleaning, unfriendly and non caring staff,they didn't care that we were there at all!
Stayed 2 nights in Dec 2023
Response from Guest Relations on 28 Dec 2023
Dear Irina,Though we are glad you enjoyed our central location, we regret that other aspects fell below your expectations, especially regarding our service and cleanliness. Rest assured, your feedback is vital, and we assure you that we will share it with the respective teams for immediate improvement. In the future, we hope you consider returning and giving us another chance to change your perceptions with the comfortable, welcoming stay we are typically known for.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Denine, west liberty

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Charlie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, great pricing. My stay was purely business, not vacation, and was my first time ever trying these accommodations. When I first stepped foot in the room, I was pleasantly blown away by how clean, nicely adorned, and just plain comforting, the room actually was for both business travelers and vacationing families alike. Bravo Red Lion Inn Branson! Desk staff and management was fantastic too. Even offered to make me an after hours pot of coffee, lol, gotta love it. Charlie Johnson, Director, Veteran's Service League / Christian Caretakers Foundation.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bradley

Liked: Staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2023
Response from ST on 18 Dec 2023
Thank you for the score of ten. If you could also let us know what the favorite part of your stay was with us we would love to know.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good Value, Clean and Friendly
Staff was very friendly and helpful. Rooms were clean. Breakfast was better than most free hotel breakfast.
Stayed 1 night in Dec 2023
Response from St on 18 Dec 2023
Thank you for your feedback and I hope if we are given the chance to have you stay again that we can impress you more than last time.

8/10 Good

John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean. The breakfast was good.
Stayed 1 night in Dec 2023
Response from St on 18 Dec 2023
Thank you for the 4 out of 5 but if you could let us know what we are lacking on management would like the chance to improve that area and make you next stay a better one.

6/10 Okay

Jamie

Stayed 3 nights in Nov 2023
Response from St on 18 Dec 2023
Sorry things were not up to a better standard for the rating. However, if we could know where we are lacking I would like to ensure we would be improving those areas to show we can do better.

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Get a way
Nice, average hotel. Clean comfortable and a very nice lady at the desk
Stayed 2 nights in Nov 2023

8/10 Good

James, Naperville

Liked: Cleanliness, staff & service, amenities
The garbage can on the aisle was not cleaned for three days. Garbage is scattered on the ground. Very messy
Stayed 4 nights in Nov 2023

10/10 Excellent

Shay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy. Great location. Good price
Stayed 5 nights in Nov 2023
Response from MTS on 1 Dec 2023
Dear guest thank you for your review and we are happy to see that you enjoyed your stay with us and we hope to have you back with us again in the future

4/10 Poor

Bea

Travelled with partner
The motel was conveniently located to anything you wanted to do in Branson. Our bed was clean. That’s the only good. The old motel needs a lot of work. Inside & out. Half of our light bulbs were out & that made the room really dark. The drain in the tub was clogged up & a bunch of stuff from the drain backed up in our tub. The stairs need some repair & better lighting. The guy that worked the breakfast was friendly but the guy who checked us in was not. It seemed that we were a bother to him & all he would say was “ we have to buses coming & they will pull in where you are parked “ We will not be staying there again. Thank you
Stayed 2 nights in Nov 2023
Response from MTS on 30 Nov 2023
Dear guest thank you for your review. and here at the Red Lion we Strive to have friendly front desk agents that person was jus letting you know that a bus is on its way and didn't want you to get trapped in by the bus if you parked there when they got dropped off and as far as the drain issues go if you would have called us to let us know we would have moved you to another room or fixed the issue that day. we hope that you come and stay with us again in the future.

2/10 Terrible

Kaine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The laundry machine wasn't working and it is a listed amenity. Breakfast was the exact same both days and bathroom amenities were a bit lacking. All ok but it's a bit below a 3 star rating. 2.5 would be more accurate
Stayed 2 nights in Nov 2023
Response from MTS on 29 Nov 2023
Dear guest thank you for your review. we apologize for our laundry facility not working we are in the process of having the machines worked on. and for breakfast its the brand standard we serve eggs sausage potatoes cereal milk juice and coffee. we hope to have you stay with us again in the future.

6/10 Okay

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

michelle, jefferson

Liked: Cleanliness, staff & service, property conditions & facilities
updated bathroom, great value for $50!
Stayed 1 night in Nov 2023
Response from MTS on 29 Nov 2023
Dear guest thank you for your review. We are happy to see that you had a good stay with us and we hope that you come and stay with us again in the future.

4/10 Poor

Courtney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from MTS on 4 Dec 2023
thank you for your review

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and quiet. Close to a lot of nice restaurants and across from Hurts Donuts.
Stayed 2 nights in Nov 2023
Response from MTS on 29 Nov 2023
Dear guest thank you for your feedback and we are happy to see that you enjoyed your stay here with us and we hope to have you stay with us again in the future.Thanks Management

2/10 Terrible

jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Two nights stayed. No one came to clean up while we left for the day. There was no breakfast as advertised, there was a lot of hairs on the bed and blankets wish makes me believe the room was not even cleaned and just the beds made up. No one would answer the phone when we call the front desk etc. overall, terrible. Not going there any more
Stayed 2 nights in Nov 2023
Response from MTS on 29 Nov 2023
Dear guest thank you for your feedback. And for breakfast we advertise is eggs sausage potatoes cereal milk juice and coffee, and for service our housekeeper the beds get changed on a daily basis and if you where to have needed service in your room you would just have to call or come to front desk and they would be more than happy to put you on the list for service that day.

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service
It was good value for money
Stayed 2 nights in Nov 2023
Response from MTS on 28 Nov 2023
Dear guest thank you for your feedback. We are glad to see that you enjoyed your stay with us and we hope that your stay with us again in the future.Thanks Management

6/10 Okay

Angela

Travelled with partner
Disliked: Staff & service, amenities
We stayed for two nights. Our check-in was great but we never received room service or clean towels.
Stayed 2 nights in Nov 2023
Response from MTS on 26 Nov 2023
dear guest thank you for your feedback and overall we are glad to see that you enjoyed your stay with us and we hope to have you back with us again in the future.Thanks Management

8/10 Good

Joan

Travelled with partner
Liked: Staff & service
Good location. Price commensurate with amenities. No complaints. Front desk was responsive and friendly.
Stayed 1 night in Nov 2023
Response from MTS on 26 Nov 2023
Dear guest thank you for your review and we are happy to see that you enjoyed your stay with us and we hope you come and stay with us again in the future.

4/10 Poor

Brenda

Travelled with family
Disliked: Property conditions & facilities, room comfort
Done with Red Lion
Rough sheets, with rougher towels, lumpy bed, and winner of worst breakfast in Branson.
Stayed 3 nights in Nov 2023
Response from MTS on 26 Nov 2023
Dear guest thank you for your feedback and we hope that you come back with us and give us another chance. we have new mattresses on order. our breakfast consists of eggs sausage potatoes and cereal milk coffee and toast that is the brand standard here.

6/10 Okay

Jasmin

Travelled with family, Travelled with partner
Disliked: Staff & service
The staff was horrible but the room was decent for the one night we stayed there.
Response from MTS on 16 Nov 2023
Dear guest thank you for your review. We here at the Red Lion Inn we strive to have a good and friendly staff here. We are glad to see that you liked the room and enjoyed your stay with us we hope that you stay with us again in the future.

8/10 Good

Janeice

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean. No TV remote even after we asked for one and was told it would be taken to our room when we were gone to a show. Breakfast was not what we were expecting-oj pitcher was empty 2 of the 3 days we were there. Cereals offered were all sugar coated. Hot dishes were cold.
Stayed 3 nights in Nov 2023
Response from MTS on 15 Nov 2023
Dear guest thank you for your review. and we hope that come and stay with us again in the future our breakfast is hot and we serve eggs sausage potatoes and cereal milk coffee and juice and if juice was out it gets replaced right away by breakfast attendant only way pitcher is not filled is if we are out and waiting on order to come in. Thanks Management

8/10 Good

Sandra Lee

Travelled with partner
Liked: Staff & service, property conditions & facilities
Desk person was very friendly ,helpful and hospitable
Stayed 3 nights in Nov 2023
Response from MTS on 15 Nov 2023
Dear guest thank you for your review and we are glad to see that you enjoyed your stay with us and hope to have you stay with us again in the future. Thanks Management

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities
close to Dixie Stampede.
Stayed 1 night in Nov 2023
Response from MTS on 15 Nov 2023
Dear guest thank you for review. and we hope you stay with us again in the future.Thanks Management

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty! Will NEVER stay here again!
The management was unorganized and it took a long time to get checked in while front desk manager tried to divide his attention between us and instructing his employees. The room smelled musty and my allergies kicked up immediately upon entering the room. The sheets on the bed looked like they’d been slept in - they were wrinkled and actually had what appeared to be crumbs down by the foot area! The toilet literally had feces smeared on the front of the bowl below the seat - disgusting!! The complementary breakfast was terrible and we didn’t even it it- we left and went to a restaurant.
Stayed 1 night in Nov 2023
Response from MTS on 15 Nov 2023
Dear guest thank you for your feedback we are sorry to see that your stay didn't go as planned We Do have housekeeping everyday and the rooms get cleaned and sheets changed everyday we would never put guest in a dirty room and if there where any issues jus notify front desk agent and we would be more than happy to help you with anything that you need. and for breakfast we follow the brand standards of serving eggs sausage potatoes and cereal milk juice and coffee. we hope that u come and stay with us again in the futureThanks Management

8/10 Good

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
People were very service minded.
Stayed 5 nights in Oct 2023
Response from MTS on 6 Nov 2023
Dear guest thank you for your feedback. we are glad to see that you enjoyed your stay with us and here at the hotel we like to have a very people friendly staff as well as service oriented staff. We hope to have you stay with us again in the future.Thanks Management

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Decent lodging
The room was clean and neat. The breakfast left a lot to be desired.
Stayed 2 nights in Nov 2023
Response from MTS on 6 Nov 2023
dear guest thank you for your review we are glad ti see that you enjoyed your stay with us and for breakfast we follow our brand standards of serving eggs sausage potatoes cereal toast milk juice and coffee. Thanks Management

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone of the staff were polite and helpful. Enjoyed are stay
Stayed 2 nights in Nov 2023
Response from MTS on 6 Nov 2023
Dear guest thank you for your feedback and here at our hotel we strive to have a very professional and friendly staff and glad to hear that you enjoyed your stay and we hope to have you stay with us again in the future.ThanksManagement

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This hotel is rated 3 star but is far from it!
Stayed 4 nights in Oct 2023
Response from MTS on 4 Dec 2023
We are sorry your stay with us was not up to standards. We hope you will give us a chance to show you we are better than what you experienced during your stay.Thank you for your feedback.

6/10 Okay

Patrick, Lloydminster

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
There was a wad of hair in the tub and Wi-Fi didn’t connect
Stayed 1 night in Oct 2023
Response from MTS on 27 Oct 2023
Dear guest thank you for your review. and we got our maintenance staff and housekeeping staff and checked each drain to make sure they were clean of any hair or blockages and for the Wi-Fi not connecting that issue has been fixed as well. we hope to have you back with us again in the furture.Thanks Management

8/10 Good

Mary

Stayed 3 nights in Oct 2023
Response from MTS on 15 Nov 2023
Dear guest thank you for your feedback and we hope to have you back with us again,Thanks Management

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean towels
The service for clean towels daily was just ridiculous
Stayed 3 nights in Oct 2023
Response from MTS on 26 Oct 2023
Dear guest thank you for your feedback. we do offer stay over service daily as long as you notify one of our friendly staff members would be more than happy to get you whatever you would like for your room. We hope to have you again with us in the futureThanks Management

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Wouldn’t stay here again.
Nothing about this hotel is 3 star. It’s a 2 star at best. Floor of room was dirty. Room was missing the remote control to tv. Back side of property looked a bit unkept.
Stayed 2 nights in Oct 2023
Response from MTS on 23 Oct 2023
Dear guest thank you for your feedback for the remote goes if your room did not have one we have extra remotes behind front desk for guests and our staff member would have been more than happy to get you a remote for your TV. and for the back being unkempt we have someone out every morning cleaning up the lot. we hope to have you stay with us again in the future. Thanks Management