Exterior

Reviews of Comfort Inn Bozeman near University

2.5 out of 5
Comfort Inn Bozeman near University
1370 N 7th Ave, Bozeman, MT

Reviews

8.4

Very good

Rating 10 - Excellent. 435 out of 1006 reviews" "
Rating 8 - Good. 369 out of 1006 reviews" "
Rating 6 - Okay. 128 out of 1006 reviews" "
Rating 4 - Poor. 54 out of 1006 reviews" "
Rating 2 - Terrible. 20 out of 1006 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything was nice except that the elevator was not working and I was on the 3rd floor.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sherri, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve Alley, GM on 24 Mar 2024
Thanks, Sherri - We hope you'll come see us again!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to airport and MSU
Stayed 4 nights in Mar 2024
Response from Steve Alley, GM on 24 Mar 2024
Glad you had a good stay, Jamie!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the 3 queen bed room. Awesome size. Only issue was it smelled like chlorine one day. It was located by the pool area.
Stayed 3 nights in Mar 2024
Response from Steve Alley, GM on 18 Mar 2024
Thanks, Mike - The Team is so glad you had a great stay!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Worked for a night.
Stayed 1 night in Mar 2024

2/10 Terrible

Jacqueline

Travelled with group
Disliked: Staff & service
The staff cancelled my reservation after they made a mistake. Then told me I had to fix it and after I tried (and failed), the end result was me going to a completely different hotel. The staff refused to acknowledge it was their mistake even though it was very obvious. I will absolutely never go to another comfort inn after that.
Stayed 2 nights in Mar 2024
Response from Steve Alley, GM on 12 Mar 2024
Thanks, Jacqueline - When Expedia asks us to cancel a reservation on behalf of a guest, we always do.

10/10 Excellent

JACQUELINE H

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilets are too low for older people it was like sitting on a kids toilet
Stayed 1 night in Mar 2024
Response from Steve Alley, GM on 12 Mar 2024
Thanks, Jacqueline - Please request an accessible room when you stay with us again. We want you to be as comfortable as possible!

10/10 Excellent

Richard

Stayed 1 night in Mar 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia did a TERRIBLE job and did not transmit our reservation to the hotel. I had a confirmation number and my CC was charged but there was no email from Expedia and the hotel was left out to dry. Hotel staff did their very best to rectify an issue that wasn’t their own. Moral of the story: search on Expedia, then book directly with the hotel - they will price match :)
Stayed 1 night in Feb 2024
Response from Steve Alley, GM on 28 Feb 2024
Thanks, Devin - We took care of your accommodations because of the negativity of the situation. We do not match Expedia at the property level, but Choice Hotels offers deep discounts for prepaid reservations just like Expedia.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steve Alley, GM on 26 Feb 2024
Thanks, Scott - We're so happy that you enjoyed your stay!

8/10 Good

Dan

Stayed 1 night in Feb 2024

4/10 Poor

Kellie, Las Vegas

Travelled with family
Disliked: Amenities
Although the area was nice, it was very noisy due to being in a busy interesection. I do prefer a clean bed, but they used so much Clorox, not only could I smell it but I had an allergic reaction that had never happened before. Won’t be staying at any Comfort Inn again.
Stayed 1 night in Feb 2024
Response from Steve Alley, GM on 14 Feb 2024
We're sorry we did not meet your expectations! I'd like to know if we didn't respond to this report. We are available 24/7 to resolve any issues.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from Steve Alley, GM on 10 Feb 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Monica, sun valley

Travelled with family
Liked: Cleanliness, staff & service
Good location for hockey tournaments! Room is clean, bathroom too small. Parking lot a little bit unsafe because of the Walmart location!
Stayed 2 nights in Jan 2024
Response from Steve Alley, GM on 24 Jan 2024
Thanks, Monica -We appreciate the time you took to share your experience. We will share your comments in order to provide a better stay for all guests going forward!

10/10 Excellent

Kaitlin

Stayed 1 night in Jan 2024
Response from Steve Alley, GM on 21 Jan 2024
Thanks, Kaitlin! We are so happy to know you enjoyed your stay and took the time to share your experience!

8/10 Good

Forrest

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Response from Steve Alley, GM on 9 Jan 2024
Thanks so much for taking the time to share your experience! We hope you will stay with us again when you're back in Bozeman.

8/10 Good

Bryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Clean property. Bed was not good this time.
Stayed 1 night in Dec 2023
Response from Steve Alley, GM on 4 Jan 2024
Thanks for sharing your experience, Bryan! We will investigate the room you were in and see if we can find a remedy.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Steve Alley, GM on 4 Jan 2024
Thanks, Carla!We're so happy that you had a great stay and wanted to share your experience.We trust you wil stay with us again when you're back in Bozeman!

10/10 Excellent

Graham

Stayed 1 night in Dec 2023
Response from Comfort Inn Bozeman Team on 22 Dec 2023
Good morning Graham!Thank you for taking some of your time in giving us a beautiful review. We are so happy we were able to meet your expectations while you were staying here with us. We look forward to checking you in again in our hotel soon. Happy Holidays!

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Comfort Inn Bozeman Team on 20 Dec 2023
Hi Kristen!We would like to thank you for taking time to give us a review and also for the beautiful review! we're so happy to know you liked your stay with us and hope to see you again soon!Happy Holidays!

8/10 Good

Stacey

Stayed 1 night in Dec 2023
Response from Comfort Inn Bozeman Team on 20 Dec 2023
Good afternoon Stacey.We would like to thank you for your time in writing us a wonderful review. Hope to see you again in the near future.Have a joyous holiday season!

6/10 Okay

Jim

Coffe not good and hot tub wasn’t working
Stayed 2 nights in Dec 2023
Response from Steve Alley, GM on 16 Dec 2023
Thanks for sharing your experience, Jim -Our Hot Tub was working fine, but the ceiling repair above it could not be delayed and happened too suddenly to advertise. We're very sorry to disappoint you!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Comfort Inn Bozeman Team on 12 Dec 2023
Good morning Keith!Thank you very much for taking some of your precious time in writing us a wonderful review. We are so happy you liked your stay with us and that we were able to meet your expectations... our everyday goal for each of our guests. We hope to see you once again here at Comfort Inn Bozeman in the near future. It was a pleasure to have you as our guest!Best regards,

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was awesome. Probably one of the better ones I have slept in with my bad back.
Stayed 2 nights in Dec 2023
Response from Steve Alley, GM on 10 Dec 2023
Wow - Thanks, Tim!We really appreciate you sharing your experience; We're delighted that you rested well!When your travels bring you back to Bozeman, we trust you will stay with us again!

6/10 Okay

Giselle

Travelled with partner
Liked: Cleanliness, staff & service
I didn't use much of the amenities, the breakfast was average, only thing that was appetizing was the coffee, the gym was tiny, but the front desk people were polite and helpful.
Stayed 2 nights in Nov 2023
Response from Steve Alley, GM on 14 Feb 2024
Thanks, Giselle - If you come back to see us again, let me know if you don't see any fresh fruit, name brand cereals and yogurt or fresh hot waffles!

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The breakfast was good, the room clean, and the staff friendly and accomidating. However, the climate control unit was noise making not a very restful sleep.
Stayed 1 night in Nov 2023
Response from Comfort Inn Team on 28 Nov 2023
Good Morning David.Thank you for taking time in giving us a wonderful review! It always makes us feel happy and want to do better for all our guests here at Comfort Inn Bozeman. We're very sorry for the not so restful night you had while you were here. Next time, please don't hesitate to let our Front Desk Team know of your concerns. We will do our best to find a way to make your stay better :)

10/10 Excellent

Joanna

Stayed 4 nights in Nov 2023
Response from Comfort Inn Bozeman Team on 20 Dec 2023
Hello Joanna.We would like to say thank you for taking time in giving us a beautiful review. We're so glad to know that you enjoyed your stay with us and that we were able to meet your expectations. It was our pleasure to have you as guest in our hotel. We hope to see you again soon!Happy Holidays!

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room for the family, indoor warm pool, front desk greeting check-in great, and staff polite greeting happy thanksgiving when we were there.
Response from Christine on 24 Nov 2023
Hi Peter!We're very happy to hear that you liked your stay with us here at Comfort Inn Bozeman! Thank you for the very nice review! Best Regards from the whole Comfort Inn Bozeman team!

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very noisy. You could hear everything in the rooms next door. You could hear everything going on out in the hall. The bathroom had a leak/mold growing above the shower head, it was dirty by the tub/grout. The door to the room had a large gap, so you could hear everything going on outside. I took pictures of the problems. So, if you are planning on sleeping, don't stay at this motel. They had kids running up and down the hall and slamming doors.
Stayed 2 nights in Nov 2023
Response from Steve Alley, GM on 20 Nov 2023
Dear Heather, Thank you for taking the time to complete an online survey regarding your recent stay at Comfort Inn Bozeman near University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the issues you mentioned. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Jeff

Stayed 1 night in Nov 2023
Response from Comfort Inn Bozeman Staff on 11 Dec 2023
Hi Jeff!We would like to thank you for taking time in giving us a review. We hope to see you again in the near future. Best regards,

10/10 Excellent

Terre

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is roomy, clean and very comfortable, best We've stay in in the last couple years. Staff very friendly and helpful. Close to many nice restaurants. We didnt use the popl or hot tub too far from our room Husband is disabled so we didnt try. We will stay here again.
Stayed 1 night in Nov 2023
Response from Christine on 24 Nov 2023
Hello Terre!We're so happy you enjoyed your stay with us and that our team and amenities met your expectations! We apologize for the inconvenience concerning the distance between the health center and your room. We'll do our best next time to be of better service to you and your husband. Thank you for such a sweet review! :)

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet serine healthy environment
Stayed 1 night in Nov 2023
Response from Steve Alley, GM on 17 Nov 2023
Thanks, Duane - We're glad you enjoyed your stay and trust you will stay with us again when you return to Bozeman!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Steve Alley, GM on 10 Nov 2023
Thanks for sharing your experience! We are so happy to know that we served you well and trust that you'll stay with us again when you're back in Bozeman.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Oct 2023
Response from Steve Alley, GM on 5 Nov 2023
Thanks, Tyler! The Team at Comfort Inn Bozeman appreciates your review and we will be ready to serve you again when you return to Bozeman.

8/10 Good

Ketrea

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Accessible but the rooms could be cleaner. I had to clean a few things myself
Stayed 1 night in Oct 2023
Response from Steve Alley, GM on 31 Oct 2023
We are sorry to hear that, Ketrea! That's not the sort of experience we strive to provide.

4/10 Poor

Connie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The owners were very nice. Other staff not so much. Coffee was not available for breakfast and juice machine down.
Stayed 3 nights in Sep 2023
Response from Steve Alley, GM on 31 Oct 2023
Hi, Connie - You must have stayed prior to 10/5 and I apologize for any previous deficiencies before I took over! Everything on property is in working order: Internet, Coffee Machine, Juice Machine, Side Doors, Fireplace, etc. We will keep it that way going forward and hope you will give us another chance to serve you when your travels bring you back to Bozeman!

8/10 Good

Bryant

Stayed 1 night in Oct 2023
Response from Steve Alley, GM on 31 Oct 2023
Thanks for taking the time to share your experience. We hope to serve you again in Bozeman!

8/10 Good

Karrie

Liked: Cleanliness, staff & service, property conditions & facilities
This property was clean, friendly and affordable.
Stayed 2 nights in Oct 2023
Response from Steve Alley, GM on 29 Oct 2023
Thanks for your review, Karrie! We trust you will choose us for your lodging needs when you're back in Bozeman.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a decent hotel. Stayed 2 nights.
Stayed 2 nights in Oct 2023
Response from Comfort Inn Bozeman Team on 24 Nov 2023
Dear Daniel,Thank you for the 4 star review! We're so happy you enjoyed your stay with us and that we met your expectations! We, at Comfort Inn Bozeman, are always trying our best to make sure our guests are happy and that they are enjoying our stay with us. If ever there is something we can do to make your future stays with us even better, please let know and we'll be very happy to do so! :)

8/10 Good

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet fees high
The only issue I have was not being informed of the $45 pet fees prior to checking in. I’ve never paid such a high pet fee for one night! The room was clean and quiet..
Stayed 1 night in Oct 2023
Response from Comfort Inn Bozeman Team on 29 Nov 2023
Hi Raquel!Greetings from the Comfort Inn Bozeman Team! Thank you for taking time in writing us beautiful a review! We're so glad your stay with us was a pleasant one. About the dog fee, we're so sorry for the lack of information prior to your check-in. Indeed, we are a pet friendly hotel and there's a 45 fee per pet (maximum 2 pets per room) per night. For future reservations, please don't hesitate to contact us and let us know that you will be checking-in with your furry companion so we'll be aware of it and we will be very glad to give you all the information that you need to make your stay hassle free and as smooth as possible.Best regards.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice choice.
Stayed 1 night in Oct 2023
Response from Comfort Inn Bozeman Team on 24 Nov 2023
Hi Brian!We would like to thank you for taking some of your precious time to give us a 5 star review! We're so happy that we were able to meet your expectations and we hope to see you again in the near future! :)

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had suite and it has a lot of room to play cards
Stayed 1 night in Oct 2023
Response from Comfort Inn Bozeman Team on 24 Nov 2023
Hello Holly!We're so glad you liked our spacious room and that you enjoyed your stay with us! ) The entire team are thanking you for the beautiful 5 star review! Best regards,

10/10 Excellent

Kristi, West Fargo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!!
Response from Christine on 24 Nov 2023
Thank you Kristi for your review! We’re so glad to hear that you enjoyed your stay and that our staff here at Comfort Inn Bozeman met your expectations.It’s always a pleasure when we can help guests make the most of their time with us. l'll let team know about your appreciation and thanks for their effort in making your stay enjoyable.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We had a comfortable stay. Hotel seemed recently updated. Nice!
Stayed 1 night in Oct 2023
Response from The Comfort Inn Bozeman Team on 24 Nov 2023
Thank you for taking the time to review your stay at Comfort Inn Bozeman and for giving us a 10/10 review! We are so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. If there are any specific areas where we can improve upon during your next visit, please do let us know so we can try to go beyond what our future guests will be expecting from us.Have a wonderful day!

4/10 Poor

Samantha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Room was clean. Staff was kind crabby. Lady From desk that checked us in was nice. Other guy was crabby and house keeping was rude in hallways walking through. Just about tripped us in hallway. We were Walking with loaded cart of luggage and pulled out in front of us and went around us banged into wall and kept going with their laundry cart. Had to pay extra for a pull out sofa and the mattress was all ripped up about 1/4 way around it. Had a pee stain and the couch was ripped up and taped. Kinda gross pull out.
Stayed 1 night in Oct 2023

6/10 Okay

Hilda, Lookout Mtn

Liked: Cleanliness, staff & service
The area was busy and somewhat noisy on the weekend. My keycard expired every day because the front desk forgot to put in my checkout date.
Stayed 4 nights in Oct 2023
Response from Comfort Inn Bozeman Team on 24 Nov 2023
Hi Hilda.We would like to apologize for the not so pleasant stay you had with us last month. Indeed, it was a very busy weekend for us here at the hotel when you were here. Unfortunately, there's not a lot we can do regarding the noises that our in-house guests make. We can only ask them to pay attention to others around them when it's really getting out of hand. Concerning the room key issues, we are sincerely sorry you had to pass by the Front Desk to have it reactivated every day. We'll make sure to pay attention about it next time... for all our future guests. We appreciate that you let us know about your stay. This will help us improve our services to all our valued guests like you :)Again, sincere apologies.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and seamless. Staff was nice.
Stayed 2 nights in Oct 2023
Response from The Comfort Inn Bozeman Team on 24 Nov 2023
Yay! Thank you, James for taking time to give us a beautiful review! We're most especially glad that you enjoyed your stay with us here at Comfort Inn Bozeman! We hope to see you again in the near future!

8/10 Good

Erich, Forest Park

Stayed 1 night in Oct 2023
Response from Christine on 24 Nov 2023
Hi Erich!Thank you for the 4 star review! We, the Comfort Inn Bozeman team, are cheering up for you! )

6/10 Okay

Matt

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Bebe Elisabeth, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, nice big room, nice staffs
Stayed 1 night in Oct 2023