The property was nice, not exceptional. It is the small things, the attention to detail that cause it to go from exceptional to nice. Things , like damage to area of the bathroom doors, a Keurig in room, but no tea options (not all drink coffee.) Gold fish crackers under the desk in a room that was called clean and ready for new guest. A shower needing maintenance after occupation and not identified prior. All of this could of been prevented, if the room was given a quick once over using a preoccupation check list by housekeeping supervisor or other individuals. These are the things the set Great and good apart.