Dear Arlaine, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience, and we will check with the team to find out what went wrong and take steps for improvement. Our front desk can help you solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

Dear Lydia, Thank you for sharing your feedback with us. We regret any dissatisfaction caused by your interaction with our staff. Providing courteous and professional service is our priority, and we apologize for falling short of your expectations. Your comments have been noted, and we will address them internally to ensure a more positive experience for all our guests in the future. We appreciate your input and hope you will give us another chance to make a better impression.Sincerely,Hotel Management

Dear JAnena, Thank you for sharing your experience with us. We're glad you found the check-in process smooth. However, we regret any inconvenience caused by the lack of amenities and assistance from our staff. Your feedback is invaluable, and we will address these issues to enhance our guests' experience. We apologize for falling short of your expectations and hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. Your satisfaction is important to us, and we appreciate your patronage.Sincerely,Hotel Management

Dear Erin, Thank you for staying with us. We are sorry for the inconvenience caused by the lack of cleanliness and the condition of the room. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. We are happy to read your positive remarks about Moses. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Richard, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Diane, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you mentioned and will address them as soon as possible, as we always want a happy customer. Please give us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Oscar, Thank you for staying at Extended Stay America during your recent trip to Boston. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

Dear Harris, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management

Dear Kenneth, Thank you for your honest review of your stay at our hotel. We apologize for the disappointing experience you had during your stay. Your feedback is crucial, and we take it seriously. We are actively addressing the issues you encountered with our team to ensure immediate improvements. Rest assured, maintaining cleanliness and quality standards is paramount to us, and we are committed to providing a comfortable experience for all our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Brendan, Thank you for taking the time to share your experience. Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure we are well-poised to serve you in the future. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

Dear Fellipe, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Alicia, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Please allow us to check with our team to find out what went wrong so that such concerns are handled better as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

Dear Quentin, We appreciate your feedback and apologize for any inconvenience you experienced. Cleanliness is a top priority, and we regret falling short of your expectations. Your comments are invaluable as they guide our continuous efforts to enhance our services. We have shared your concerns with our housekeeping team to ensure improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a more satisfactory experience on your next visit.Sincerely,Hotel Management

Dear Kayla, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jinelle, We sincerely appreciate your detailed feedback and apologize for any inconveniences you encountered during your stay. Your observations about the amenities and room conditions are crucial to us, and we assure you that we are actively working to address these concerns. We understand the importance of a comfortable and well-maintained environment. Our team is committed to enhancing our services, and your input is invaluable in this process. We genuinely apologize for falling short of your expectations and hope you might consider giving us another chance in the future. We aim to provide a more positive and improved experience during your next stay.Sincerely,Hotel Management

Dear Anne, We're thrilled you chose Extended Stay America for your stay near Lahey Hospital! We appreciate your positive feedback on our accommodations and the smooth check-in experience. Your satisfaction is important, and we'll use your comments to enhance our offerings. If there's anything more you'd like to share or if there are specific ways we can improve, please feel free to let us know. Thank you for choosing Boston Burlington.Sincerely,Hotel Management

Dear Richard Gerald, We are glad you chose to stay at our hotel. It is nice you had a pleasant time and were pleased with one of our front desk associates. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear Mauro, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Jenna, Thank you for staying with us at Extended Stay America. We are thrilled to read that you had a wonderful experience with us. It makes us happy that you appreciated everything about your stay, including our clean and comfortable accommodations and hardworking staff, who strive to exceed your expectations. Thank you for letting us know about the concerns you had during your stay; we appreciate you bringing this to our attention, and we will share them appropriately. We hope to welcome you back soon when you are in the area.Sincerely,Hotel Management

Dear Kassie, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping and maintenance team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Further, we are sorry that our breakfast choices did not meet your expectations, and remarks for this are shared with the concerned individual for improvement. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Fatima, Thank you for staying with us and sharing your feedback. We are deeply sorry to learn about your uncomfortable stay. We understand that noise and bed bugs can significantly affect your experience. We take these matters seriously, and our team is working diligently to address them. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is invaluable, and we're committed to ensuring a better experience for our guests in the future. We hope to welcome you back and demonstrate the improvements we've made. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Trenton, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Robert, We sincerely apologize for the numerous cleanliness and maintenance issues you experienced during your stay. Please know that we take your concerns seriously and will address them with our housekeeping and maintenance teams to ensure they are resolved and do not recur. We are also disappointed to learn that our breakfast offerings did not meet your expectations. We appreciate your feedback, as it helps us identify areas for improvement. We are, however, glad to know that the location was convenient for your needs and that our front desk attendant was able to provide assistance with the sheets and pillows. Again, we apologize for the shortcomings during your time with us, and we hope you will stay with us again for a much-improved experience.Sincerely,Hotel Management

Dear Brande, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Haim, Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. The efficient front desk team is always here to help you; never hesitate to connect with them. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Rajarshi, We appreciate your decision to stay at our hotel during your recent visit to our area. We aim to provide exceptional service, comfortable suites, and great amenities to all our guests. Therefore, we apologize for falling short of your expectations, and we are grateful that you brought this to our attention. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We always aim to offer the best hotel experience to every guest; therefore, we hope you will reconsider another visit so we can show you the hospitality you deserve.Sincerely,Hotel Management