Exterior

Reviews of The Ames Boston Hotel, Curio Collection by Hilton

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 1000 reviews" "
Rating 8 - Good. 337 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is nice and centrally located. Disappointingly, the staff was not welcoming or accommodating. There is no business office that can help print boarding pass or other documents you’ll need like cruise documents. The night desk staff looked like he’d rather sleep. The room is comfortable. We did not get additional shampoo when empty. The service was not at par for the price we paid.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean with good service. No complaint. I’ll recommend.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room with stylish decor. The staff was nice, friendly and helpful.
Stayed 2 nights in Sep 2019

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. GREAT location. If you want to be in the heart of Boston, this is the place to stay!
Stayed 1 night in Sep 2019

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to return. Loved this hotel... great atmosphere and location
Stayed 1 night in Sep 2019
Response from Ames on 20 Sept 2019
Dear Cathy, We are thrilled that you loved your time here and appreciate your kind words. Warm Regards, Ames Boston Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Unfortunately this Hotel closes Sept. 24 because ti will be converted into student dorms!
Stayed 2 nights in Sep 2019
Response from Ames on 20 Sept 2019
Dear Guest, We will forever cherish your time here and we hope that you will do the same. Warm Regards, Ames Boston Hotel

10/10 Excellent

ARMANDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ames on 12 Sept 2019
Dear Armando, We loved having you here with us and hope that the memories you created here are ones that will be cherished for years to come. Warm Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Ames on 4 Sept 2019
Dear Guest, What a joy it is to learn that we have captured your heart in full and we welcome you to visit your Boston home away from home anytime. Warm Regards, Ames Boston Hotel

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Ames on 4 Sept 2019
Dear Guest, We loved having you here and look forward to your return in the months ahead. Warm Regards, Ames Boston Hotel

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Denis on 27 Aug 2019
Dear Denis, We are thrilled that your visit was nothing short of exceptional and look forward to seeing you again soon. Warm Regards, Ames Boston Hotel

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Ames on 27 Aug 2019
Dear Nina, It was a pleasure to have hosted you and we look forward to your return in the months ahead. Warm Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful! Will go back! The hotel is clean, friendly staff, great location.
Stayed 2 nights in Aug 2019
Response from Ames on 27 Aug 2019
Dear Guest, We are so happy that you fell in love with our Boston location and we hope to serve as your home away from home for many years to come. Warm Regards, Ames Boston Hotel

6/10 Okay

Verified traveller

Perfectly ordinary, grossly overpriced.
Perfectly ordinary, grossly overpriced hotel. Didn’t advise of $100 refundable fee for incidentals. It was reimbursed, but still...bed low to the ground and only moderately comfortable. The biggest insult is the $18 charge for breakfast if you’re not a Silver or higher Hilton Honors member or some such thing. For the price of the room, they could throw in a piece of toast or some cereal.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel is was walkable to many attractions. I booked this hotel originally when it had a restaurant, found out about a week before we arrived that it had closed. Also, if you are staying longer than a couple of days, good luck. Small closet and no dresser. You will be living out of your suitcase, especially if you are traveling with a partner.
Stayed 2 nights in Aug 2019
Response from Ames on 15 Aug 2019
Dear Guest, We thank you for choosing our hotel during your recent travels and we appreciate your review. Our team is diligently searching for a suitable food and beverage replacement for our guests and we hope to have the opportunity to host you again once this has happened so that we might share a more cherished experience with you. Warm Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. Small but comfortable rooms. Bathroom lighting was a little strange.
Stayed 2 nights in Aug 2019
Response from Ames on 9 Aug 2019
Dear Guest, Three of our favorite words! We invite you to join us again in the heart of it all very soon. Warm Regards, Ames Boston Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Ames on 7 Aug 2019
Dear Guest, We thank you for sharing this review and hope to see you again soon. Warm Regards, Ames Boston Hotel

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2019
Response from Ames on 2 Aug 2019
Dear Guest, It was a pleasure hosting you and we welcome you to join us again in the months ahead for a 5-star Ames Boston experience. Warm Regards, Ames Boston Hotel

8/10 Good

Laury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
The only complaint is they don’t tell you breakfast will be $18 additional. Hotel was great.
Stayed 1 night in Jul 2019
Response from Ames on 31 Jul 2019
Dear Laury, We loved having you here with us and we thank you for sharing this review. Until next time! Warm Regards, Ames Boston Hotel

4/10 Poor

Matthew

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ames on 30 Jul 2019
Dear Matthew, We regret that you were disappointed by your recent experience at our property and hope to have the privilege of welcoming you again for a much more treasured experience in the months ahead. Warm Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ames on 23 Jul 2019
Dear Guest, This 5-star review means the world to us and we thank you for sharing it. Hurry back soon! Warm Regards, Ames Boston Hotel

8/10 Good

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro: view, location, vibe Con: some room lighting didn't work
Stayed 1 night in Jul 2019
Response from Ames on 23 Jul 2019
Dear Jay, We are thrilled that you loved our central location and the stunning view available from your accommodation. Your additional comments are also greatly appreciated and we will be reviewing them with our team to ensure that your next visit is nothing short of exceptional. Warm Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ames on 23 Jul 2019
Dear Guest, We loved having you here with us and look forward to serving as your Boston home away from home. Warm Regards, Ames Boston Hotel

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the hotel but was a little noisy. I think something happened next door with all the sirens( 5 fire trucks and 3 squad cars
Stayed 3 nights in Jul 2019
Response from Ames on 23 Jul 2019
Dear Kathleen, We are delighted that you loved your time here and we welcome you to settle in with us again anytime. Warmest Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the location, the design and the large rooms. It was worth the price to be so centrally located.
Stayed 2 nights in Jul 2019
Response from Ames on 23 Jul 2019
Dear Guest, There is truly something wonderful about being in the heart of Boston and we are thrilled that you enjoyed your experience here. It is our sincerest hope that you are already planning your return and we look forward to seeing you again soon. Warmest Regards, Ames Boston Hotel

8/10 Good

Reema

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from CSH on 19 Jul 2019
Dear Reema, We loved having you here with us and look forward to welcoming you again soon. Intuitively Yours, Copley Square Hotel

10/10 Excellent

Guy, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High ceilings made the room fell much larger, the bed was comfy, and it was super quiet, all resulting in a very restful night. The bathroom was huge and had ample shelf space for toiletries (A rarity!). The European style breakfast was a perfect way to start the day. The staff was super polite and accommodating.
Stayed 1 night in Jul 2019
Response from Ames on 17 Jul 2019
Dear Guy, The high ceilings and large windows are one of our favorite architectural details about our hotel and we are so happy that you were able to appreciate them as well during your recent visit. It is a delight to learn that your time here was absolutely perfect and we look forward to having the opportunity to welcome you time and again for years to come. Warm Regards, Ames Boston Hotel

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ames on 10 Jul 2019
Dear Craig, We are happy that your recent visit was nothing short of exceptional and look forward to seeing you again soon. Warm Regards, Ames Boston Hotel

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Ames on 10 Jul 2019
Dear Eric, We are thrilled that your visit was absolutely exceptional and we look forward to welcoming you again soon. Warm Regards, Ames Boston Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Ames on 10 Jul 2019
Dear Guest, We thank you for sharing this review and hope to host you again in the months ahead. Warm Regards, Ames Boston Hotel

2/10 Terrible

Ted

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Involuntarily Relocated to Fleabag Hotel
I received a phone call at 4pm on the night of my “reservation” telling me that the hotel was oversold and I was being involuntarily relocated to a hotel across town. Not only was the hotel to which I was relocated extraordinarily inconvenient to my office across the street (the reason I booked the Ames Hotel in the first place), but it was also a roach motel. The toilet was falling apart, it was moldy and foul smelling, and the room overlooked a dark airshaft. I’ve been a business traveler for twenty years and have never been involuntarily relocated before. The hotel ultimately comped the price of the room, but it was little consolation for the experience and did absolutely nothing for me as the room had been charged to a business account. I would not risk the same thing happening again and will be staying at other Boston hotels in the future.
Stayed 1 night in Jun 2019
Response from Ames on 4 Jul 2019
Dear Ted, We deeply regret the inconvenience that this highly unusual situation has caused. While we are happy that our colleagues were able to work towards a resolution while you were here, we regret that you were disappointed with the overall experience. We apologize that your time here fell short of expectations and hope to one day have the pleasure of sharing a much more cherished experience with you. Warm Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great For the age of the building it was great and And there was nothing about the building I didn’t like.
Stayed 7 nights in Jun 2019
Response from Ames on 27 Jun 2019
Dear Guest, We thank you for sharing this review and are so happy that you loved every detail of our property. It is our hope that you are already planning your return and we look forward to welcoming you again soon. Warm Regards, Ames Boston Hotel

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Ames on 27 Jun 2019
Dear Emily, We appreciate this wonderful recommendation and look forward to your return in the months ahead. Warm Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019
Response from Ames on 27 Jun 2019
Dear Guest, It was wonderful having you here and we hope that you are already preparing for your next visit to Boston. Until then! Warm Regards, Ames Boston Hotel

8/10 Good

Timothy, Glencoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Ames on 25 Jun 2019
Dear Timothy, We thank you for sharing this review and hope to have the pleasure of welcoming you again soon. Warm Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast available was amazing, and the location is excellent...very walkable.
Stayed 2 nights in Jun 2019
Response from Ames on 25 Jun 2019
Dear Guest, We are thrilled that you loved our delicious breakfast options along with the convenience of our central location. It is our hope that you are already planning your return and as we would love to spend time with you again. Warm Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have preferred a bathtub to a giant shower.
Stayed 2 nights in Jun 2019
Response from Ames on 25 Jun 2019
Dear Guest, We loved having you here with us and are so happy that you enjoyed your stay. It is our hope that you will settle in with us during your next visit to Boston and we look forward to seeing you again soon. Warm Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located downtown, within easy walk or short ride to landmarks. Staff was very accommodating at all times. I will consider this hotel as a place to stay during future trips to the Boston area.
Stayed 4 nights in May 2019
Response from Ames on 25 Jun 2019
Dear Guest, What an honor it was to now be considered as a place to visit during your future trips to Boston and we are so happy that you found us to be a home away from home. It is our hope that you are already planning your return and we look forward to seeing you again soon. Warm Regards, Ames Boston Hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern and great location near Boston sights
Great location and very modern hotel. Staff were very friendly and efficient. Would highly recommend.
Stayed 1 night in Jun 2019
Response from Ames on 17 Jun 2019
Dear Michael, We are thrilled that your recent visit was nothing less than exceptional and invite you to settle in with us again anytime. Warm Regards, Ames Boston Hotel

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
I love this hotel! I usually book straight with the hotel but they were sold out on their website- but still available thru Hotels.com. Could not have been happier as I was afraid I would get there and not have a room which was far from the truth!
Stayed 2 nights in Jun 2019
Response from Ames on 17 Jun 2019
Dear Kara, It warms our hearts to learn that you have been a guest of our hotel time and again and we thank you for sharing this wonderful review. We are so happy that your experience here was all that you have come to expect from our property and we look forward to welcoming you again soon. Warm Regards, Your friends at westdrift

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class all the way!
Spectacularly maintained historic property with all the modern amenities one could ask for!! Friendly, courteous, and helpful staff. Not sure what more you could ask for in such a centrally located hotel?
Stayed 1 night in May 2019
Response from ames on 30 May 2019
Dear John, It is a joy to learn that your recent visit was nothing short of exceptional and it is our hope that you are already planning your return as we would love the opportunity to spend time with you again. Warm Regards, Ames Boston Hotel

8/10 Good

Carlos, Union City, NJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. Close to the old state house, Boston Commons, and more!
Stayed 1 night in May 2019
Response from Ames on 30 May 2019
Dear Carlos, We are so happy that you loved your time in the heart of Boston and hope to have the pleasure of welcoming you again soon. Warm Regards, Ames Boston Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: Very nice rooms. Complimentary upgrade. Helpful staff. Room for improvement: Build a restaurant on the property.
Stayed 1 night in May 2019
Response from Ames on 10 May 2019
Dear Guest, We thank you for sharing this review about appreciate your feedback regarding how we might have made your time here absolute perfection. Our team is currently working on resolving this concern and we invite you to join us again in the months ahead for an experience that will win your heart in full. Warm Regards, The Ames Boston Hotel

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The most beautiful degisn hotel in downtown Boston
Stayed 1 night in Apr 2019
Response from Ames on 1 May 2019
Dear Guest, The unique architecture of our historic hotel is truly a sight to behold and we are delighted to learn that you fell in love with our property's design. It is our hope that you have officially found your new home away from home as we look forward to welcoming you again very soon. Warm Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Stayed 6 nights in Apr 2019
Response from Ames on 22 Apr 2019
Dear Guest, Your 5-star recommendation means the world to us and we thank you for sharing it. Hurry back soon! Warm Regards, Ames Boston Hotel

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk girl was very good!! Give her a raise!!
Stayed 1 night in Apr 2019
Response from Ames on 19 Apr 2019
Dear Guest, As you have discovered, our colleagues are truly masters of hospitality and we are so happy that you found your recent experience to be absolutely wonderful. It is our sincerest hope that you are already planning your return and we hope to see you again soon. Warm Regards, The Ames Boston Hotel

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring Break
Great location. Clean beautiful room. Got a free upgrade. Friendly staff.
Stayed 7 nights in Mar 2019
Response from Ames on 4 Apr 2019
Dear Helena, We are so happy that our accommodations were able to provide you with a relaxing escape during Spring Break and we look forward to welcoming you again very soon. Warm Regards, The Ames Boston Hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Rooms are spacious and original.
Stayed 1 night in Mar 2019
Response from Ames on 2 Apr 2019
Dear Guest, We are so happy that you could appreciate the spacious and luxurious design of our accommodations and we look forward to welcoming you again very soon. Warm Regards, The Ames Boston Hotel

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located on the Freedom Trail. If you are looking to be right in the center of all the sites, this is the place to be. The train station "T" is right across the street so your trip from airport is no problem. The hotel is well kept and clean. Great place to see the sites of Boston from.
Stayed 5 nights in Mar 2019
Response from Ames on 21 Mar 2019
Dear Robert, As you have shared our property is positioned perfectly for guests looking to make the most of their time in our vibrant city and we are so happy that you loved being right in the heart of it all. We trust that you have found your new Boston home away from home and look forward to seeing you again soon. Warmest Regards, The Ames Boston Hotel

10/10 Excellent

Verified traveller

Stayed 5 nights in Mar 2019
Response from Ames on 2 Apr 2019
Dear Guest, We are so happy that you loved your time here and hope to welcome you again in the months ahead. Warm Regards, The Ames Boston Hotel

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to still like The Ames
Great location. This hotel has always been lovely. However the restaurant has recently closed so there’s no food. Additionally we changed our room from a higher floor to get a king bed. We ended up on the fifth floor I am working at up at 3 o’clock in the morning due to roadwork.
Stayed 1 night in Mar 2019
Response from Ames on 7 Mar 2019
Dear Jennifer, We thank you for visiting our hotel time and again and we appreciate this feedback. While we trust that your previous stays have been absolutely wonderful, we regret that your recent visit fell short of expectations and hope to have the privilege of welcoming you back and restoring your confidence in our hotel. Warm Regards, The Ames Boston Hotel