Standard Room, 2 Queen Beds | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Reviews of Shilo Inn Suites Hotel - Nampa Suites - Idaho

2 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 208 out of 660 reviews" "
Rating 8 - Good. 238 out of 660 reviews" "
Rating 6 - Okay. 116 out of 660 reviews" "
Rating 4 - Poor. 53 out of 660 reviews" "
Rating 2 - Terrible. 45 out of 660 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was totally misrepresented. The sign said newly remodeled...maybe in the'80's!!! The pool didn't have water in it, the "fitness center" was an exercise bike, the room smelled of urine and the restaurant had been closed for quite some time. Worst place I've ever stayed.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you for your review! The pool closure is on the Expedia website, and will be up and running soon. The exercise room also has a weight machine and elliptical along with the exercise bike. I do apologize for your room and we most definitely would have moved you to another at your request. We appreciate your comments.

4/10 Poor

Lacey

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub were down and those where why i booked this hotel instead of a cheaper 1.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Thank you for your review! We do apologize for the pool and hot tub being down but will be up and running soon.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy, comfortable beds; perfect for an overnight stay that didn't cost a fortune
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Thank you for your review, we appreciate it!

2/10 Terrible

Jaymie

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Nampa Shilo team on 27 Feb 2024
Thank you for your review, we appreciate it!

4/10 Poor

Ciahna

Liked: Staff & service
Disliked: Property conditions & facilities
Seems like a very old building, not very nice.
Stayed 2 nights in Feb 2024
Response from The Nampa Shilo team on 27 Feb 2024
Thank you for your review, we appreciate it!

2/10 Terrible

Melissa, pocatello

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Where do i begin? There was a half empty rootbeer in the cupboard, trash in the freezer, dried noodles in the drawer, broken dresser, broken chair, the beds are on wheels so when i sat on it, the whole thing slid. (Which normally wouldnt be too irritating, but im currently on crutches)Pool, Hot tub, and restaurant are all shut down "temporarily". For some reason the towels are in the shower on a shelf....not sure how you would shower without getting the towels wet. Its Christmas eve, so theres no where else to stay. Definitely looks as if the owner is happy taking money, but unwilling to put money into the building to keep it going. First and last time staying.
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Thank you for your review, I appreciate it! I am sincerely sorry for the cleanliness of your room upon arrival. I will most definitely have a housekeeping staff meeting to discuss. I can assure you this is not the norm for us as we get hundreds of great comments. Again thank you for your comments!

8/10 Good

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll stay again
Stayed 2 nights in Dec 2023
Response from The Nampa Shilo team on 22 Dec 2023
Thank you, we appreciate your review!

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
The pool was closed the carpets are very dirt. Very old and dated room. Wouldn’t stay here again.
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Thank you for your review, we appreciate it! I do apologize that you did not enjoy your stay and the pool was closed. We strive to make everyone's stay enjoyable Again, I do apologize.

10/10 Excellent

Steven

Liked: Staff & service, property conditions & facilities
Great staff, easy to find
Stayed 3 nights in Nov 2023
Response from The Nampa Shilo team on 17 Nov 2023
Thank you for your review, we appreciate it!

10/10 Excellent

Tanner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Nampa Shilo team on 27 Oct 2023
Thank you for your review, we appreciate it!

4/10 Poor

Jana Lee

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Let me start off by saying the staff was very nice & helpful. The reason we traveled to Nampa, Idaho was for my father’s memorial. So I purposely got a hotel with hot tub & sauna so we could unwind. Both were broken while we were there. Hotel adversities as having a lounge & restaurant. Lounge has hours posted from 4-10:00. We went to the lounge after a LONG day of services for my father, hoping to at least have a glass of wine. 9:00 on Saturday night and the lounge was closed!! The room itself was OK. Roomy & nice to have fridge & microwave. At first it looked clean, but after walking on the floor for a few minutes barefoot, the bottom of my feet were black. SO gross! Also in bathroom next to the tub was quite a bit of hair & dirt. The beds are comfy, but needed more blankets. Which the staff nicely provided. My biggest complaint is, the walls & floors are paper thin! You could hear the tV on ALL night in the room next to us, the kids above us jumping & running on the floor at 11:00 PM and what sounded like housekeeping talking/yelling in hallway at 4:30 AM. I can’t wait to go home and actually sleep all night. And we have 3 dogs!
Stayed 2 nights in Oct 2023
Response from General Manager on 17 Nov 2023
Thank you for your review, I appreciate it! I am sincerely sorry your stay was less than pleasant. We hope you will give us another chance in the future for your lodging needs.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just passing through
First I asked for a first floor room due to health reasons. The desk clerk gave us a room on second floor because she said she never received the message for the first floor. They had no first floor rooms left. Second the room had an odor. We had to open window. Last the mattresses were very comfortable. Our overall stay was nice.
Stayed 1 night in Oct 2023
Response from The Nampa Shilo team on 27 Oct 2023
Thank you for your review, we appreciate it!

8/10 Good

Dan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Nampa Shilo team on 27 Oct 2023
Thank you for your review, we appreciate it!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Quick overnight stay on way to family emergency. Clean spacious room.
Stayed 1 night in Oct 2023
Response from The Nampa Shilo team on 27 Oct 2023
Thank you for your review, we appreciate it!

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service
This property is clean and convenient, located right off the freeway. In its day, I’m sure that this was great, but it’s starting to show its age. This is a nice place at this price point, and the brand is well known in the northwest.
Stayed 1 night in Oct 2023
Response from The Nampa Shilo team on 17 Nov 2023
Thank you for your review, we appreciate it!

10/10 Excellent

Donna

Stayed 1 night in Oct 2023
Response from The Nampa Shilo team on 17 Nov 2023
Thank you for your review, we appreciate it!

6/10 Okay

Joni

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very congenital and nice. The room was very dirty Bathroom had been worked on & sawdust was piled up in corners & on flood. Room flood also dirty. Room wasn't really handycap, tub husband couldnt use. Bed so soft, i had to get him in middle so he couldnt fall off, & pillows hard.
Stayed 1 night in Oct 2023
Response from General Manager on 7 Oct 2023
Thank you for your review we appreciate it!

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Nampa Shilo team on 29 Sept 2023
Thank you for your review, we appreciate it!

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Nampa Shilo team on 25 Sept 2023
Thank you for your review! We are happy you enjoyed your stay with us!

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from The Nampa Shilo team on 25 Sept 2023
Thank you for your review! He are happy you enjoyed your stay with us!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Nampa Shilo team on 7 Sept 2023
Thank you for your review! We are happy you enjoyed your stay!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New truck
The hotel was very pleasant, clean and priced right. I would stay there again.
Stayed 1 night in Sep 2023
Response from The Nampa Shilo team on 7 Sept 2023
Thank you for your review, we are happy you enjoyed your stay!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and accomodating.
Stayed 3 nights in Aug 2023
Response from The Nampa Shilo team on 28 Aug 2023
Thank you for your review, we appreciate it!

6/10 Okay

James

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from The Nampa Shilo team on 28 Jul 2023
Thank you for your review, we appreciate it!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Nampa Shilo team on 26 Jul 2023
Thank you for your review, we appreciate it!

2/10 Terrible

Justi, Lehi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Its basically a motel 6 from 1980. The absolute worst mattresses on the planet.
Stayed 1 night in Jul 2023
Response from The Nampa Shilo team on 26 Jul 2023
Thank you for your review, we appreciate it!

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
The room was large and clean. The staff were very pleasant.
Stayed 4 nights in Jul 2023
Response from The Nampa Shilo team on 13 Jul 2023
Thank you for your review! We are happy you enjoyed your stay with us!

10/10 Excellent

Val

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 2 nights in Jul 2023
Response from The Nampa Shilo team on 13 Jul 2023
Thank you for your review! We are happy you enjoyed your stay with us!

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded expectations.
Stayed 1 night in Jun 2023
Response from The Nampa Shilo team on 10 Jul 2023
Thank you for your review, we appreciate it!

4/10 Poor

Eric

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from General Manager on 3 Jul 2023
Thank you for your review, appreciate it!

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Although the staff was friendly and the room was clean, for the cost, the there was not a continental breaskfast, even sweet rolls or doughnuts would have been nice. The building itself was dated. The hot tub had no working jets and was told "what do you expect, the building is 40 years old." The tub itself was disintegrating and the texturing was not cleaned off the seatind or floor of the tub. I'll be calling hotels directly in the future to ask questions on conditions of properties.
Stayed 1 night in Jun 2023
Response from The Nampa Shilo team on 10 Jul 2023
Thank you for your review, we appreciate it!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on 10 Jul 2023
Thank you for your review, we appreciate it!

2/10 Terrible

Carla

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
They sold my room out from under me, definitely will be filing complaints on every social media site. I can about this hotel.
Stayed 1 night in Jun 2023
Response from General Manager on 23 Jun 2023
Hello Carla,May I please have more information on ;your complaint as I want to investigate to see what and why this happened.Thank you,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Nampa Shilo team on 22 Jun 2023
Thank you for your review, we appreciate it!

10/10 Excellent

Michael

Stayed 2 nights in Jun 2023
Response from General Manager on 10 Jul 2023
Thank you for your review, we appreciate it!

6/10 Okay

Robin

Disliked: Staff & service, property conditions & facilities
Wouldnt stay here again
Stayed 1 night in Jun 2023
Response from The Nampa Shilo team on 22 Jun 2023
Thank you for your review!

10/10 Excellent

Diana

Stayed 1 night in Jun 2023
Response from The Nampa Shilo team on 20 Jun 2023
Thank you for your review, we appreciate it!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Nampa Shilo team on 5 Jun 2023
Thank you for your review, we appreciate it!

4/10 Poor

Jason

Stayed 1 night in May 2023
Response from The Nampa Shilo team on 22 Jun 2023
Thank you for your review!

8/10 Good

travis, New plymouth

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay there again.
Stayed 1 night in May 2023
Response from General Manager on 31 May 2023
Thank you for your review, we appreciate it!

8/10 Good

Cody

Travelled with family
Liked: Staff & service
Staff was great rooms were just a bit outdated and the whole place smelled like the pool
Stayed 1 night in May 2023
Response from The Nampa Shilo team on 5 Jun 2023
Thank you for your review, we appreciate it!

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was quiet and nice!
Stayed 1 night in May 2023
Response from General Manager on 31 May 2023
Thank you for the review, we appreciate it!

8/10 Good

Stanislav

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff. Breakfast not included but they have own restaurant with reasonable prices.
Stayed 1 night in Apr 2023
Response from The Nampa Shilo team on 31 May 2023
Thank you for your review, we appreciate it!

8/10 Good

Kirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from The Nampa Shilo team on 31 May 2023
Thank you for your review, we appreciate it!

4/10 Poor

JoAnn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
One of the reason I stayed was a hot tub and it was out of order. The motel is very outdated. The toilet in our room did not work had to remove the back cover to flush it. Mold in the bathroom.
Stayed 2 nights in Apr 2023
Response from The Nampa Shilo team on 31 May 2023
Thank you for your review!

2/10 Terrible

christine

Stayed 1 night in Apr 2023
Response from The Nampa Shilo team on 31 May 2023
Thank you for your review!

10/10 Excellent

Penny

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to get to, right off I-84. Restaurant onsite made meals very easy. Quiet location, safe, had green area for my dog to potty and recently remodeled so rooms very nicely updated and large.
Stayed 2 nights in Apr 2023
Response from General Manager on 19 Apr 2023
Thank you for your review, we appreciate it!

6/10 Okay

Johnnell

Liked: Room comfort
Stayed 1 night in Apr 2023
Response from General Manager on 19 Apr 2023
Thank you for your review, we appreciate it!

8/10 Good

Patricia

Stayed 1 night in Mar 2023
Response from General Manager on 19 Apr 2023
Thank you for your review, we appreciate it!

8/10 Good

DAVE, Moses Lake

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the food choices right in the parking lot. Reasonable rates & we really appreciate the people in the front office moving us after we had a noise issue.
Response from General Manager on 19 Apr 2023
Thank you for your review, we appreciate it!