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Reviews of Holiday Inn Wolverhampton - Racecourse, an IHG Hotel

3 out of 5
Holiday Inn Wolverhampton - Racecourse, an IHG Hotel
Dunstall Park, Gorsebrook Road, Wolverhampton, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 205 out of 420 reviews" "
Rating 8 - Good. 140 out of 420 reviews" "
Rating 6 - Okay. 49 out of 420 reviews" "
Rating 4 - Poor. 12 out of 420 reviews" "
Rating 2 - Terrible. 14 out of 420 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Liked: Staff & service, amenities
Disliked: Cleanliness
The armchair in room 101 was filthy_stains on the seat and horrible dark greasy marks onboth arms...I would not sit on it..never...This is terrible for a worldwide hotel chain!....also 101 is a disabled room..it was ok i guess but i would have prefered a normal room/bathroom.when i queried this at the desk the staff mrmber just said"oh well its just how the rooms are allocated"_,,not exactly a full explanation!!
Stayed 1 night in Feb 2024
Response from Rose on 26 Feb 2024
Thank you Robert for your review, I have passed all your comments on to the relevant departments for actioning, 101 is an accessible room type but can be used for any guest to stay in. We are sorry you were disappointed with your room hopefully it didn't impact on your stay to much.

6/10 Okay

Alyson

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need updating perfect for attending the races. Wouldn’t stay if it wasn’t a racing day
Stayed 1 night in Feb 2024
Response from Rose on 10 Feb 2024
Thank you for your feedback I will pass on your comments to the team here.

10/10 Excellent

Nigel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No review
Stayed 1 night in Feb 2024
Response from Rose on 10 Feb 2024
Thank you for the review

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rose on 21 Jan 2024
Thank you Sally for a lovely review we are delighted you had a great stay

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly clean hotel and dining area
Stayed 1 night in Jan 2024
Response from Rose on 16 Jan 2024
Thank you Samuel for the great review I will pass your comments on to the team here

10/10 Excellent

Gurmit

Stayed 2 nights in Jan 2024
Response from Rose on 15 Jan 2024
Thank you Gurmit for the lovely review

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rose on 15 Jan 2024
Thank you Jon for the lovely review

8/10 Good

Maria, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Rose on 30 Dec 2023
Thank you for the lovely review

10/10 Excellent

ALISON

Stayed 1 night in Dec 2023
Response from Rose on 30 Dec 2023
Thank you Alison for the great review

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Eve Stay
Nice hotel, great staff food was good.
Stayed 1 night in Dec 2023
Response from Rose on 27 Dec 2023
Thank you Bruce for the lovely review we all look forward to seeing you again in the new year.

10/10 Excellent

Hyan

Stayed 1 night in Dec 2023
Response from Rose on 15 Jan 2024
Thank you Hyan for the fantastic review

8/10 Good

Greig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Rose on 13 Feb 2024
Thank you Greig for the review

10/10 Excellent

Sharon

Stayed 1 night in Nov 2023
Response from Rose on 16 Dec 2023
Thank you Sharon for the review

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Rose on 16 Dec 2023
Thank you Louise for the review

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Rose on 21 Nov 2023
Thank you Steve for the lovely review we look forward to welcoming you back soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The staff was very pleasant and helpful, the room was a decent size and very clean the beds where very comfortable, The food in the restaurant was ok not brilliant,we had the homemade lasagne. don't know about breakfast. The hotel leads on to race course which is great and is in a nice setting, would definitely use this hotel again
Stayed 1 night in Nov 2023
Response from Rose on 16 Nov 2023
Thank you for the lovely review we look forward to your return

8/10 Good

Qiang

Stayed 1 night in Nov 2023
Response from Rose on 16 Nov 2023
Thank you for the review we look forward to seeing you again soon

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
welcoming and friendly
The breakfast was amazing and the staff were super friendly. The receptionist who booked us in was super lovely.
Stayed 1 night in Nov 2023
Response from Rose on 13 Nov 2023
Thank you Danielle for the great review I will ensure your comments for breakfast are passed on to the breakfast team here

2/10 Terrible

Tirath

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
very durty room and bathrom v bad
Stayed 2 nights in Nov 2023
Response from Rose on 9 Nov 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn. I would like to firstly apologise for not meeting your expectations We strive to make each stay as pleasant and comfortable as possible for each guest. If you wish to discuss this further please do not hesitate to contact me at the hotel.

4/10 Poor

mark

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Cold environment
Was disappointed main restaurant was closed only bar area which was freezing needed wear a coat and the seating was not ideal for dining. Menu choice was limited due to sold out items.
Stayed 1 night in Nov 2023
Response from Rose on 8 Nov 2023
Thank you Mark for the review we will look into the issues you found whilst staying with us, we take all feed back good or bad seriously and will ensure that the team here are aware of your disappointment.

8/10 Good

Anthony

Stayed 1 night in Sep 2023
Response from Rose on 23 Sept 2023
Thank you for the review we look forward to seeing you again soon

10/10 Excellent

Ibrahim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean rooms
Stayed 1 night in Sep 2023
Response from Rose on 23 Sept 2023
Thank you for the review Ibrahim I will ensure the comments are passed on to the team

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uneventful stay on off-peak weekend
Friendly staff, no issues.
Stayed 2 nights in Aug 2023
Response from Rose on 17 Sept 2023
Thank you Francis for the lovely review we look forward to your return

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rose on 14 Sept 2023
thank you so much Denise for the lovely review we look forward to your return

10/10 Excellent

Karl

Stayed 1 night in Sep 2023
Response from Rose on 13 Sept 2023
thank you Karl for a lovely review we look forward to welcoming you back here

8/10 Good

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ladies Night
We were there for Ladles Night. Everything was fine except for a few glitches with the tech in the restaurant, also our door card was a bit reluctant to let us into our room. Not overly impressed with the set menu, gammon was a bit dry and the banana dessert was chewy.
Stayed 1 night in Sep 2023
Response from Rose on 5 Sept 2023
Thank you Brenda for the review I will pass all your comments on to the correct departments and we look forward to seeing you again soon

2/10 Terrible

Ajit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely rubbish
Absolutely rubbish time and time again reception staff asking have you paid for your room time and time again showed proof of payment different staff asking also stopped my key cards from working the second day for no reason again harrrased I got the feeling it was a racial thing against me and my family as we are Asian very unpleasant upset my son his 6 years old I am in the middle of court action against holiday inn
Stayed 2 nights in Aug 2023
Response from Rose on 4 Sept 2023
Thank you Ajit for the review,, can I firstly state that we take all reviews extremely serious regardless of them been good or bad and follow an investigation procedure so we can discover what went wrong so we can take corrective action. At this time I have sent you a message through Expida Central with the issues you have brought to our attention

10/10 Excellent

Vishal

Stayed 1 night in Aug 2023
Response from Rose on 28 Aug 2023
Thank you for the review we will ensure this ges passed back to the team

6/10 Okay

Roberta

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed
Disabled Wet room shower drainage was not working properly not very pleasant
Just about drained after 5 minutes
Spread almost to bathroom door mat completely sodden
Large area effected
Stayed 1 night in Aug 2023
Response from Rose on 7 Aug 2023
Thank you for the review we have now fixed the issue after it was reported to reception we are sorry if this affected your stay with us.

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Rose on 30 Jul 2023
Thank you Beverley for the lovely review we will pass your comments on t the team

2/10 Terrible

Yvette

Stayed 1 night in Jul 2023
Response from Rose on 28 Aug 2023
Thank you for your review we will pass these on to the team here

10/10 Excellent

Clare

Stayed 1 night in Jul 2023
Response from Rose on 10 Jul 2023
Thank you Clare for a lovely review we look forward to seeing you again soon

8/10 Good

Mehar

Travelled with partner
Liked: Cleanliness, staff & service
Expensive hotel for the amenities they provide. Lift was juddery and noisy. Breakfast close to £15 pp. but it was nice with great selection of food. Chair height in breakfast area was too low for table, maybe they were designed for very tall people. We did not try their wifi. Quite a small TV in the room. No bottled water provided in the room. There was kettle with milk, tea and coffee but no biscuits. No complementary newspaper as advertised. Because of a large group of people drinking and having fun outside our window, there was a lot of noise forcing us to close the window. Black out curtains could have helped with bright light in summer. There are quite a few food outlets nearby including McDonald.
Stayed 1 night in Jun 2023
Response from Rose on 1 Jul 2023
Thank you Mehar for your review I will forward your comments regarding biscuits to the management team here. Televisions are due to be upgraded in the near future you will be delighted to hear, We do not provide water bottled in the hotel rooms but we do supply iced water in carafes at the bar if you stay with us again please ask any member of the team who will be only to happy to assist you. The curtains in all our rooms are IHG standard black out curtains. Thank you again for your feed back I will ensure to forward it o to the team here.

10/10 Excellent

barry

Stayed 1 night in Jun 2023
Response from Rose on 21 Jun 2023
Thank you Barry for the great review we look forward to you returning

10/10 Excellent

DALJINDER

Stayed 1 night in Jun 2023
Response from Rose on 20 Jun 2023
Thank you for the lovely review Daljinder we look forward to seeing you again here

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful and polite
Stayed 1 night in Jun 2023
Response from Rose on 19 Jun 2023
Good Morning Mark Thank you for the great review, we are delighted that you had a lovely stay with us, I will pass your comments on to the team here. We look forward to welcoming you back

10/10 Excellent

Wendy

Stayed 1 night in Jun 2023
Response from Rose on 19 Jun 2023
Good morning Wendy, thank you for the lovely review we look forward to welcoming you back here at the Holiday Inn.

10/10 Excellent

Simon

Stayed 1 night in Jun 2023
Response from Rose on 12 Jun 2023
Thank you Simon for the great review we look forward to welcoming you back soon

6/10 Okay

M

Business traveller
Tired
A bit tired and drab, everything looks a little worn and shabby. Food offer pretty poor - stock control non-existent : no fish or chicken dishes. Ok stay but wouldn't recommend
Stayed 1 night in Jun 2023
Response from Rose on 9 Jun 2023
Good afternoon Thank you for your review I am sorry that we did not have what you required during your stay I will speak with the head chef regarding your findings. I hope you will return to us to see if we can beat your expectations.

10/10 Excellent

Danny

Stayed 1 night in Jun 2023
Response from Rose on 6 Jun 2023
Thank you for your review, we look forward to seeing you again soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast should be served early and refill quick
The hotel is good. The only feedback is the breakfast not met the expectations. Took so long for the basic item replenished and we’re under the strict time schedule, it made the morning such a rush for what we’ve paid for but not enjoyed. and the 7:30 breakfast time should be able to push forward if the kitchen can’t meet the rush hour. It’ll give the guests and the kitchen staff more time to work on. Look forward to seeing the improvement on our next visit.
Stayed 1 night in May 2023
Response from Rose on 23 May 2023
thank you for your review I am sorry that there was a delay with breakfast on your visit I will pass your comments on to the breakfast team

8/10 Good

Wai Fan

Liked: Staff & service, room comfort
Stayed 1 night in May 2023
Response from Rose on 23 May 2023
thank you for your review we look forward to your next visit

10/10 Excellent

David

Stayed 1 night in May 2023
Response from Rose on 20 May 2023
Hi David thank you for your review we look forward to welcoming you back

8/10 Good

Michaela

Stayed 2 nights in Apr 2023
Response from Rose on 26 Apr 2023
Thank you Michaela for the review, we look forward to your next stay with us

10/10 Excellent

Elaine

Stayed 1 night in Apr 2023
Response from Rose on 22 Apr 2023
Thank you Elaine for the lovely review we look forward to welcoming you back.

10/10 Excellent

Carole

Stayed 1 night in Apr 2023
Response from Rose on 12 Apr 2023
Thank you Carole for the lovely review

10/10 Excellent

Nicola

Stayed 1 night in Mar 2023
Response from Rose on 1 Apr 2023
Thank you Nicola for the great review we look forward to welcoming you back

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Rose on 28 Mar 2023
Thank you Karen we are delighted you enjoyed your stay with us we look forward to you returning

8/10 Good

Adwoa

Stayed 1 night in Mar 2023
Response from Rose on 23 Mar 2023
thank you for the review Adwoa

8/10 Good

EDWARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Rose on 21 Mar 2023
Thank you Edward for the review we look forward to welcoming you back with us soon