Exterior

Reviews of Holiday Inn Express Birmingham - South A45, an IHG Hotel

3 out of 5
Holiday Inn Express Birmingham - South A45, an IHG Hotel
1270 Coventry Road Yardley, Burgess House, Birmingham, England

Reviews

8.2

Very good

Rating 10 - Excellent. 297 out of 656 reviews" "
Rating 8 - Good. 224 out of 656 reviews" "
Rating 6 - Okay. 69 out of 656 reviews" "
Rating 4 - Poor. 35 out of 656 reviews" "
Rating 2 - Terrible. 31 out of 656 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ruth

Stayed 1 night in May 2023

10/10 Excellent

Mohsin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was an awesome experience at this holiday inn,the crew is awesome, Especially the guy name Wasim, always there to help and provide the best possible help.Every one was so polite,we enjoyed our stay there.thanks
Stayed 1 night in May 2023
Response from Kerrie on 14 May 2023
Dear Mohsin, Thank you for staying with us and taking the time to leave a review about your stay! We are happy you have enjoyed your stay & look forward to welcoming you back! I will pass on your kind words to Wasim, Kind regards, Kerrie Benton Guest Services Manager

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
A very comfortable stay for an overnight business trip in Solihull. Comfortable bed, clean and modern room. Breakfast included in the price.
Stayed 1 night in May 2023
Response from Kerrie on 12 May 2023
Dear Kenneth, Thank you for staying with us and taking the time to leave a review about your stay! We are happy you have enjoyed your stay & look forward to welcoming you back! Kind regards, Kerrie Benton Guest Services Manager

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean , room excellent, all staff very friendly and welcoming, secure parking.
Stayed 1 night in Apr 2023
Response from Kerrie on 10 May 2023
Dear Mike, Thank you for staying with us and taking the time to leave a review about your stay! We are happy you have enjoyed your stay & look forward to welcoming you back! Kind regards, Kerrie Benton Guest Services Manager

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice nice nice
Nice hotel nice room good service
Stayed 2 nights in Apr 2023
Response from Alise on 4 May 2023
Dear Debra,Thank you for staying with us and taking your time to leave a review about your stay!We are happy you have enjoyed your stay & look forward to welcome you back!Kind RegardsReception Team

10/10 Excellent

Stephen

Stayed 1 night in Apr 2023
Response from Alise on 4 May 2023
Dear Stephen,Thank you for staying with us and taking your time to leave a review about your stay!We are happy you have enjoyed your stay & look forward to welcome you back!Kind RegardsReception Team

8/10 Good

SJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff.
Stayed 1 night in Apr 2023
Response from Alise on 4 May 2023
Dear SJ,Thank you for staying with us and taking your time to leave a review about your stay!We are happy you have enjoyed your stay & look forward to welcome you back!Kind RegardsReception Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, room comfort
One night in Birmingham
Helping, friendly staff. Got good advice getting to our appointment. Breakfast eas great, and parking was free.
Stayed 1 night in Apr 2023
Response from AliseB on 25 Apr 2023
Dear Alan,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45.We are happy you had a great stay with us & looking forward to welcome you back!Sincerely,Alise Bogomolova General Manager

8/10 Good

Lynda

Stayed 2 nights in Apr 2023
Response from AliseB on 25 Apr 2023
Dear Lynda,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45.We are happy you had a great stay with us & looking forward to welcome you back!Sincerely,Alise Bogomolova General Manager

4/10 Poor

Stefan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Excessive Road Noise All Night
The Noise from the road was awful, the soundproofing in the rooms is inadequate, from the response at reception this is clearly a common problem
Stayed 1 night in Apr 2023
Response from AliseB on 21 Apr 2023
Dear Stefan,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Alise BogomolovaGeneral Manager

10/10 Excellent

AYUB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Kerrie on 28 Apr 2023
Thank you for taking the time to leave us 5 out of 5 review!Hopefully, we welcome you back in the future.

2/10 Terrible

Ismael

Stayed 1 night in Mar 2023
Response from Alise on 6 Apr 2023
Dear Ismael,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Alise Bogomolova General Manager

2/10 Terrible

Leeanne

Stayed 1 night in Apr 2023
Response from Alise on 6 Apr 2023
Dear Leeanne,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Alise Bogomolova General Manager

10/10 Excellent

N

Stayed 1 night in Mar 2023
Response from AliseB on 21 Apr 2023
Dear N,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45 & leaving a 5 out of 5 review!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Alise BogomolovaGeneral Manager

6/10 Okay

Kiran

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel looks and is grubby. Carpet in stairs dirty and torn in . 4 floors lift out of order ( why was not mentioned at time of booking) room carpet dirty curtains dusty . Food menu very limited . Breakfast unappetising.
Stayed 1 night in Mar 2023
Response from AliseB on 22 Mar 2023
Dear Kiran,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Alise BogomolovaGeneral Manager

6/10 Okay

Tayyaba

Stayed 1 night in Mar 2023
Response from AliseB on 22 Mar 2023
Dear Tayyaba,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Alise BogomolovaGeneral Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Mar 2023
Response from Kerrie on 22 Mar 2023
Thank you for taking the time to leave us a great review, hopefully we welcome you back in the future!

8/10 Good

Eleanor, STAMFORD

Stayed 1 night in Mar 2023
Response from Kerrie on 2 Apr 2023
Thank you for taking the time to leave us a 4 out of 5 review.We look forward to hopefully welcoming you back in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place.
Don’t think I’ve ever written a bad review but this is needed as the hotel has lied about how long we stayed in the room and won’t refund us at all or even offer a partial refund. The hallways and room smelt of cooking. There were dirty plates left outside rooms. The room was freezing when we arrived. The tv didn’t work properly. The beds were not comfortable. We checked out because we couldn’t as a family bear to stay a night here, so we paid to stay elsewhere. The next day we contacted Hotels.com and told them what happened and asked if we could requested a refund because we didn’t stay and ended up booking another hotel but we’re refused as the when Hotels.com contacted The Holiday Inn Express they said we stayed for 10 hours. We didn’t we stayed for 3 and for two of those were were off site looking for somewhere to eat and another place to stay. Terrible.
Stayed 1 night in Mar 2023
Response from AliseB on 22 Mar 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - SOUTH A45.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Alise BogomolovaGeneral Manager

4/10 Poor

Keith

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
my room was freezing cold and nothing was done about it.Breakfast in the morning was poor baked beans finished not catered for vegan customers. all in all very disappointing indeed.
Stayed 1 night in Feb 2023
Response from Alessandra on 2 Mar 2023
Dear Keith,thank you for taking the time to leave the review.First of all, let me apologise for the inconveniences faced during your stay. Here at Holiday Inn Express, we thrive to give the best possible stay and we use comments like yours to continuously improve our service.Thank you again for your review and please do not hesitate to reach out to the hotel, if you wish to discuss the matter further.

2/10 Terrible

Elizabeth

Stayed 1 night in Feb 2023
Response from Kerrie on 19 Feb 2023
Thanks for taking the time to leave us a review.

10/10 Excellent

Paul

Stayed 1 night in Feb 2023
Response from Kerrie on 15 Feb 2023
Thank you for taking the time to leave us a great review! We hope to welcome you back in the future!

2/10 Terrible

Sanjay

Stayed 2 nights in Jan 2023
Response from Kerrie on 14 Jan 2023
Thanks for taking the time to leave us a review.

10/10 Excellent

Sue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and functional
Response from Kerrie on 14 Jan 2023
Thank you for taking the time to leave us a fantastiv review!Hopefully we welcome you back in the future.

6/10 Okay

Stuart

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Good value for the money
The bed was not the most comfortable, Air con unit didn't appear to be working but as it was cold there was an electric heater in the room so used that. The included breakfast was very good and the staff very friendly. The room cost £64 on a Saturday night for two people including breakfast, well worth the money.
Stayed 1 night in Jan 2023
Response from Kerrie on 14 Jan 2023
Thanks for taking the time to leave us a review.Hopefully we welcome you back in the future!

2/10 Terrible

Tariq

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Kerrie on 30 Dec 2022
Thanks for taking the time to leave us a review.

6/10 Okay

Iflak

2/10 Terrible

Aklus

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lift not working not been told and I had to leave and stayed in car after 10 hrs drive from Scotland very dissspointed will not stay in that hotel again
Response from Kerrie on 29 Dec 2022
Sorry the lift was out of order during your stay. We did call the lift company to come out but as it was Christmas they couldn't get anyone out. Sorry for the inconvenience this has caused you.

2/10 Terrible

Zaki Hassan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Kerrie on 22 Dec 2022
Thanks for taking time to leave us a review

10/10 Excellent

Kasper Edahl

Stayed 1 night in Dec 2022
Response from kerrie on 28 Dec 2022
Thanks for taking the time to leave us a great review.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was excellent, staff very helpful And friendly, the breakfast was delicious and hot, The room temperature was very cool and not to our liking
Stayed 2 nights in Dec 2022
Response from nicola on 12 Dec 2022
Thank you for your lovely feed back, we hope to see u again in the near future.

2/10 Terrible

Amy

Stayed 2 nights in Dec 2022
Response from kerrie on 17 Dec 2022
Thanks for taking the time to leave us a review

4/10 Poor

Amal

Stayed 1 night in Dec 2022
Response from Kerrie on 17 Dec 2022
Thanks for taking the time to leave us a review!

4/10 Poor

David

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Look Elsewhere!
This hotel is part of a group I use on a regular basis. On arrival it was clear that the 5th floor of the hotel was being occupied entirely by refugees, asylum seekers, and homeless families as there was a constant trail of food delivery agents arriving at all times of the day and night handing over parcels of food and collecting government sponsored coupons. There were also a large amount of children in the building. We were sitting in the front lounge area and a sex worker who I later confirmed actually lives in the hotel. with her pet dog left the building for work. She was repeatedly dropped off by her pimp in a large black SUV and went up to her room, changed and went out again for another client. This went on all nigh! Whilst I don't have anything against, refugees, asylum seekers, or those using the hotel for legitimate purposes, it was very disappointing to us to find out that these groups were present. If I had known before, we would not have booked this venue to meet.
Stayed 1 night in Dec 2022
Response from Kerrie on 7 Dec 2022
Hi, can we please double-check this review as we don't house asylum seekers and definitely don't have sex workers staying in the hotel, we are a family-orientated hotel and welcome people from all ethnic backgrounds and don't discriminate against anyone who wishes to stay at our hotel.

2/10 Terrible

David

Stayed 1 night in Dec 2022
Response from nicola on 10 Dec 2022
Hi thanks for leaving us a review.If you could elaborate on the low score we can fix the issues, if there was any

2/10 Terrible

Susan

Stayed 1 night in Dec 2022
Response from Kerrie on 10 Dec 2022
Hi thanks for taking the time to leave us a review.

8/10 Good

Eric

Stayed 1 night in Dec 2022
Response from Kerrie on 4 Dec 2022
Thanks for taking the time to leave us a review.Hopefully, we welcome you back in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Kerrie on 20 Nov 2022
HI thanks for taking the time to leave us a review.Hopefully we welcome you back.

6/10 Okay

Kerrie

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2022
Response from Kerrie on 6 Nov 2022
Thanks for taking the time to leave us a review

10/10 Excellent

Andrew

Stayed 1 night in Oct 2022
Response from Kerrie on 6 Nov 2022
Thanks for leaving us a review.Hopefully we welcome you back in the future.

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay
Was ok ✅
Stayed 1 night in Oct 2022
Response from Kerrie on 6 Nov 2022
Thanks for taking the time to leave us a review!Kind regards,Kerrie.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding customer service
Exceptional service that you dont see often in chain hotels. Very well located by A45 road, easy commute to city center or airport.
Stayed 2 nights in Oct 2022
Response from Kerrie on 6 Nov 2022
Thanks for the amazing review, hopefully we welcome you back in the future!Kind regards,Kerrie

10/10 Excellent

Catherine

Stayed 1 night in Oct 2022

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very clean, quiet and a very good breakfast. Better than expected and I would stay there again.
Stayed 1 night in Oct 2022
Response from Kerrie on 6 Nov 2022
Thanks for the great review,Hopefully we welcome you back in the future!Kind regards,Kerrie.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stopover
Pleasant stay nice staff and clean room
Stayed 1 night in Sep 2022
Response from Kerrie on 6 Nov 2022
Thanks for taking the time to leave us a review.Hopefully we welcome you back again!Kind regards,Kerrie.

10/10 Excellent

Stuart

Stayed 1 night in Sep 2022
Response from Kerrie on 26 Sept 2022
Thanks for taking the time to leave us a review.Hopefully we welcome you back in the future!

10/10 Excellent

Dipak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was as expected. Nice clean room, friendly staff and a good breakfast
Stayed 1 night in Sep 2022
Response from Kerrie on 10 Sept 2022
Thanks for taking the time to leave us a great review.Hopefully we welcome you back in the future!

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Laura C. on 31 Aug 2022
Dear Leah,Thank you for taking the time to rate your stay with us. We are delighted to see your rating& we hope we will have the pleasure to welcoming you back soon! Kind regards- Laura C.- GM

10/10 Excellent

Mohammed

Stayed 1 night in Aug 2022
Response from Mohammed on 31 Aug 2022
Dear Mohammed,Thank you for taking the time to rate your stay with us. We are delighted to see your rating& we hope we will have the pleasure to welcoming you back soon! Kind regards- Laura C.- GM

10/10 Excellent

Fatima

Stayed 1 night in Aug 2022