Exterior

Reviews of Crowne Plaza Birmingham NEC, an IHG Hotel

4 out of 5
Crowne Plaza Birmingham NEC, an IHG Hotel
Pendingo Way Natl Exhib Ctr, Birmingham, England

Reviews

8.4

Very good

Rating 10 - Excellent. 475 out of 1003 reviews" "
Rating 8 - Good. 338 out of 1003 reviews" "
Rating 6 - Okay. 111 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was very outdated for the price and the air system was not working making it very hot to sleep. Very disappointing for a Crowne Plaza. Would not recommend based on this experience. Staff & bar/restaurant were good.
Stayed 1 night in Mar 2024
Response from matthew on 23 Mar 2024
Dear Nathan, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards, Crowne Plaza Nec

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from matthew on 14 Mar 2024
Dear Paul, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from matthew on 12 Mar 2024
Dear Shane, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel right next to arena, clean spacious rooms, lovely breakfast, very pleased would definitely recommend
Stayed 1 night in Mar 2024
Response from matthew on 3 Mar 2024
Dear Jeffrey, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards, Crowne Plaza NEC

4/10 Poor

Graham

Disliked: Staff & service
overall a bit like a carry on film in the hotel ,
Stayed 1 night in Feb 2024
Response from matt on 1 Mar 2024
Dear Graham, Thank you for taking the time to write your review. We are sad to hear of the shortfalls you experienced while staying with us, your comments have been passed to the relevant head of departments as we use feedback such as yours to improve our service We really hope we have the opportunity to welcome you back to the hotel as we would like to give you the true experience at the Crowne Plaza Birmingham N.E.C. Kind regards, Crowne Plaza Nec

6/10 Okay

Ghalib

Stayed 1 night in Jan 2024
Response from Paris Dhillon on 28 Jan 2024
Dear Ghalib, Thank you for taking the time to tell us about your experience at Crowne Plaza BIRMINGHAM NEC.Please know that your feedback is extremely valuable to us and we hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if we can be of assistance to you, please do not hesitate to contact us. Sincerely,ParisFront Of House Manager

10/10 Excellent

Shaun

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Paris Dhillon on 28 Jan 2024
Dear Shaun,Thank you for taking the time to tell us about your experience at Crowne Plaza BIRMINGHAM NEC.Please know that your feedback is extremely valuable to us and we hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if we can be of assistance to you, please do not hesitate to contact us. Sincerely,ParisFront Of House Manager

6/10 Okay

Mark

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was ok, very dirty under the bed I realized when I dropped something. We had a few issues, air conditioning didn’t work, no toilet rolls and conditioner which they fixed when we asked. Convenient location and nice bar
Stayed 8 nights in Dec 2023
Response from Paris Dhillon on 3 Jan 2024
Dear Mark, Thank you for providing us your feedback, we appreciate all feedback given and use feedback like yours to make improvements on service. We are glad you enjoyed some aspects of the stay and appreciate your constructive feedback. We really hope that this does not prevent you from returning to the hotel.Kind Regards,

10/10 Excellent

tesfai

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Paris Dhillon on 3 Jan 2024
Dear Tesfai, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards,

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, amenities
Very clean and good service
Stayed 3 nights in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

10/10 Excellent

TM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great hotel, fantastic location for concert at Resorts world arena, excellent rooms . Breakfast was very good with many choices. Bar area was busy but then it was Xmas week , had a good atmosphere. Car parking cost £10.
Stayed 1 night in Dec 2023
Response from Paris Dhillon on 3 Jan 2024
Dear TM, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards,

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, room comfort
Wonderful hotel , attended show at resorts world
Stayed 1 night in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards,

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

10/10 Excellent

Tracey

Stayed 1 night in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

2/10 Terrible

A

Stayed 2 nights in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

8/10 Good

Paramjit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good service.
Friendly welcome and very efficient service. Check out was stated as 11am, but there was no issue with us leaving 20 minutes after 11. We assumed the check out time was 12.
Stayed 1 night in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to leave a very kind review following your recent stay with us. We are extremely glad to hear that you enjoyed your stay with us and received exceptional service from our team. We look forward to welcoming you back soon! Kind Regards,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, easy walking distance to World Resorts Arena. Plenty of dining options and shopping next to the hotel. Great road transport links to motorways. Reasonable priced ample parking available. Room was spacious, clean, comfortable and quiet. Staff were friendly, helpful and polite. Plenty on reception so no queueing which was welcome after a long drive. Would definitely stay again!
Stayed 1 night in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to leave a very kind review following your recent stay with us. We are extremely glad to hear that you enjoyed your stay with us and received exceptional service from our team. We look forward to welcoming you back soon! Kind Regards,

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards,

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This is a lovely hotel. It’s clean and comfortable nice big rooms. I booked this for myself and 2 friends. We wanted to stay close to the World Resorts Arena where we were seeing Donny Osmond. This is so close 5 minutes walk away. It’s in a beautiful setting too right by a lake. This would also be ideal for anyone flying from the airport. The breakfast was really nice. We paid for that at check in. Can’t fault this hotel.
Stayed 1 night in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for choosing to stay at Crowne Plaza Birmingham NEC. We are pleased to hear that you enjoyed your time with us. We pride ourselves on providing excellent service to our guests and strive to go above and beyond expectations. We hope to welcome you again soon! Kind Regards,

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay.
This was our 4th stay, overall an excellent hotel great location if attending the NEC. Good breakfast choices from traditional cooked English to a continental style, plenty of cereal yoghurts and fruit available. Easy access from M42. We did not have an evening meal here so can’t comment, however bar area looked inviting. Plenty of eating places in the adjacent resorts world.
Stayed 2 nights in Nov 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for choosing to stay at Crowne Plaza Birmingham NEC. We are pleased to hear that you enjoyed your time with us. We pride ourselves on providing excellent service to our guests and strive to go above and beyond expectations. We hope to welcome you again soon! Kind Regards,

10/10 Excellent

Damian

Stayed 1 night in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

10/10 Excellent

Hemant

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

8/10 Good

Chloe

Stayed 1 night in Dec 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Room was great as well as the staff. Great service from all and convenient location from Birmingham NEC
Stayed 3 nights in Nov 2023
Response from matthew on 14 Feb 2024
Dear Guest, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Stuart

Stayed 1 night in Nov 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Dinning service very slow Saturday night
Stayed 2 nights in Nov 2023
Response from Matt on 28 Nov 2023
Dear David, Thank you for your review, your comments are extremely important to us. The feedback we receive from valued guests like yourself, enables us to target problem areas and take the necessary steps to ensure similar situations are avoided in the future. We appreciate your candid feedback and welcome any opportunity to make improvements. I can assure you that your comments were passed on to our Food and Beverage Management Team to investigate and prevent this from happening again. Thank you for your stay and I hope we have the opportunity to welcome you back again soon. Kind regards, Crowen Plaza NEC

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the NEC. Good choice on the menu in the lounge and bar.
Stayed 1 night in Nov 2023
Response from Matt on 28 Nov 2023
Dear Lisa, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Debs

Stayed 1 night in Nov 2023
Response from Marina Orac on 28 Dec 2023
Dear Guest, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Marina OracAssistant Front Office Manager

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything always perfect when I stay here as teach at NEC every year and always stay at this hotel…
Stayed 2 nights in Nov 2023
Response from Matthew on 25 Nov 2023
Dear Nigel, Thank you for taking the time to leave your review. On behalf of our entire team, I want to thank you for your lovely comments about our hotel. What you described is definitely the kind of experience we want all of our guests to have. We are so pleased to hear that you enjoyed your time here with us and we look forward to welcoming you back soon! Kind Regards, Matthew

6/10 Okay

Kay

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from matthew on 15 Nov 2023
Dear Kay, Thank you for taking the time to write your review. We are sad to hear of the shortfalls you experienced while staying with us, your comments have been passed to the relevant head of departments as we use feedback such as yours to improve our service We really hope we have the opportunity to welcome you back to the hotel as we would like to give you the true experience at the Crowne Plaza Birmingham N.E.C. Kind regards, Crowne Plaza NEC

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Four of the same family attended for four days in November 2023. The Hotel did have a very high standard of cleaning in all areas of the Hotel. The staff were exceptional with excellent customer service and their clothing attire was above standard. Only disadvantage, the breakfast was not up to expected standards any of the four mornings, plates were just about warm, but all the food cold.
Stayed 3 nights in Nov 2023
Response from matthew on 15 Nov 2023
Dear Anthony, Thank you for taking the time to leave your review. On behalf of our entire team, I want to thank you for your lovely comments about our hotel. What you described is definitely the kind of experience we want all of our guests to have. The feedback we receive from valued guests like yourself, enables us to target problem areas and take the necessary steps to ensure similar situations are avoided in the future.We are so pleased to hear that you enjoyed your time here with us and we look forward to welcoming you back soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Ben

Stayed 1 night in Nov 2023
Response from matthew on 15 Nov 2023
Dear Ben, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Matt on 12 Nov 2023
Dear Barry, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind RegardsCrpwne Plaza NEC

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Business trip - plenty of parking with the ability to walk over to theNEC. The rooms are a nice size with more than adequate facilities for a comfortable stay
Stayed 1 night in Nov 2023
Response from matthew on 8 Nov 2023
Dear Guest, Thank you for taking the time to leave your review. We are delighted to hear that you enjoyed your visit and found our location to be ideal throughout your stay, we hope it enabled you to make your way around easily. We look forward to welcoming you again soon. Kind Regards, Crowne Plaza NEC

8/10 Good

Bryony

Travelled with group
Liked: Staff & service, property conditions & facilities
Great staff. Restaurant food average, breakfast better. Sofa bed not so comfy, bathroom no extractor
Stayed 1 night in Nov 2023
Response from matthew on 8 Nov 2023
Dear Bryony, Thank you for taking the time to leave your review. It was wonderful to have you and we are very glad to hear that you've had a good stay at our hotel and enjoyed the atmosphere in the open lobby. It is amazing to hear our Food & Beverage team were able to help make your stay even more satisfactory. Providing great hospitality is our greatest asset and we always aim to ensure that our guests are having a positive time with us. We hope to welcome you again soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Alyson

Stayed 1 night in Nov 2023
Response from matthew on 8 Nov 2023
Dear Alyson, Thank you for taking the time to leave a very kind review following your recent stay with us. We are extremely glad to hear that you enjoyed your stay.We look forward to welcoming you back soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from matthew on 8 Nov 2023
Dear Lesley, Thank you for taking the time to leave your review. On behalf of our entire team, I want to thank you for your lovely comments about our hotel. What you described is definitely the kind of experience we want all of our guests to have. We are so pleased to hear that you enjoyed your time here with us and we look forward to welcoming you back soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from matthew on 8 Nov 2023
Dear Sarah, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards, Crowne Plaza NEC

6/10 Okay

Ashraf

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Sofa bed was in poor condition, could not sleep. Not the standard of Crowne plaza.
Stayed 2 nights in Oct 2023
Response from Matthew on 31 Oct 2023
Dear Ashraf, Thank you for taking the time to write your review. We are sad to hear of the shortfalls you experienced while staying with us, your comments have been passed to the relevant head of departments as we use feedback such as yours to improve our service We really hope we have the opportunity to welcome you back to the hotel as we would like to give you the true experience at the Crowne Plaza Birmingham N.E.C. Kind regards, Crowne Plaza NEC

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Matthew on 28 Oct 2023
Dear Paul, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Henry

Stayed 1 night in Oct 2023
Response from Matthew on 30 Oct 2023
Dear Henry, Thank you for taking the time to leave your review. On behalf of our entire team, I want to thank you for your lovely comments about our hotel. What you described is definitely the kind of experience we want all of our guests to have. We are so pleased to hear that you enjoyed your time here with us and we look forward to welcoming you back soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Matthew on 28 Oct 2023
Dear Garry, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Crowne Plaza NEC

10/10 Excellent

Carole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Matt on 30 Oct 2023
Dear Carole, Thank you for taking the time to leave such wonderful feedback, we are very happy to hear that we exceeded your expectations and your stay was overall a great experience. We look forward to welcoming you back again soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Caroline

Stayed 1 night in Oct 2023
Response from Matthew on 26 Oct 2023
Dear Caroline, Thank you for taking the time to leave your review. On behalf of our entire team, I want to thank you for your lovely comments about our hotel. What you described is definitely the kind of experience we want all of our guests to have. We are so pleased to hear that you enjoyed your time here with us and we look forward to welcoming you back soon! Kind Regards, Crowne Plaza NEC

10/10 Excellent

Tracie

Stayed 1 night in Oct 2023
Response from Matthew on 26 Oct 2023
Dear Tracie, Thank you for taking the time to review the hotel. Your feedback is appreciated and welcomed. We are glad to see you had a lovely stay with us, and look forward to welcoming you back soon. Kind Regards, Crowne Plaza NEC

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and fantastic staff.
Nice room, although there were several flies in it including one massive bluebottle that took an age to get. Comfortable bed. Restaurant was great. Nikki was fantastic and made sure we were well looked after in the restaurant and at breakfast the next day. She is a credit to their job. The Korean chicken burger was absolutely amazing. Probably the best chicken burger I’ve ever had. Great selection of drinks in the bar but no cocktails available which was a shame. Breakfast was decent but the bacon could have been better cooked. Nice touch having Cumberland sausages as well as plain pork. A little bit more expensive than we might normally pay but I could see why.
Stayed 1 night in Oct 2023
Response from matthew on 22 Oct 2023
Dear Tony, Thank you for taking the time to leave your review. On behalf of our entire team, I want to thank you for your lovely comments about our hotel. What you described is definitely the kind of experience we want all of our guests to have. We are so pleased to hear that you enjoyed your time here with us and we look forward to welcoming you back soon! Kind Regards, Crowne Plaza NEC