Standard Room, 2 Queen Beds, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace

Reviews of Comfort Inn Birmingham - Irondale

2.5 out of 5
Comfort Inn Birmingham - Irondale
4965 Montevallo Rd, Birmingham, AL

Reviews

8.0

Very good

Rating 10 - Excellent. 244 out of 646 reviews" "
Rating 8 - Good. 224 out of 646 reviews" "
Rating 6 - Okay. 96 out of 646 reviews" "
Rating 4 - Poor. 45 out of 646 reviews" "
Rating 2 - Terrible. 37 out of 646 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 2 nights in Mar 2024
Response from Shiela on 26 Mar 2024
Ms AprilThanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

4/10 Poor

Austin

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No working water upon arrival, water main had busted. No offer to do anything price wise. Pictures looked more up to date than the room we had. Killed baby roach in bathroom. Only hot breakfast items were egg rounds, sausage links, and make your own waffles.
Stayed 1 night in Mar 2024
Response from Shiela on 18 Mar 2024
Dear AustinThank you for taking time to complete a survey.The water issue was not with the hotel however, like you said there was 3 bust pipes down the road and the city had informed us that the water had to be turned off so that they could fix the issue. We had to abide with their request so that this could be fixed. They had no ETA but we were constantly monitoring the situation.I apologize for the inconvenience this may have caused to you.

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Convenient to our destination and to interstate. Staff is very responsive.
Stayed 2 nights in Mar 2024
Response from Shiela on 12 Mar 2024
Dear Donna,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Natasha

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone was sleeping in my assigned room when I tried to enter it. The front desk called the room and the person identified was incorrectly checked in the same room. The microwave had food stuck inside and had not been cleaned. Coffee supply in the room was for only decaf.
Stayed 1 night in Mar 2024
Response from Shiela on 12 Mar 2024
Dear Natasha,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shiela on 6 Mar 2024
Dear Susan, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Run down
Stayed 1 night in Feb 2024
Response from Shiela on 17 Feb 2024
Dear Rachel,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.

8/10 Good

Angela

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly and helpful. The hotel is older and could use some updating. The air in our room seemed stale.
Stayed 1 night in Jan 2024
Response from Shiela on 2 Feb 2024
Dear Angela,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Good price!
Stayed 1 night in Jan 2024
Response from Shiela on 22 Jan 2024
Dear Helen,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shiela on 30 Dec 2023
Dear Tanya,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shiela on 2 Feb 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

8/10 Good

Erik

Business traveller
Liked: Property conditions & facilities, room comfort
La persona de la recepción no fue muy amable y cuando llegamos al cuarto las sábanas de la cama no estaban limpias
Stayed 1 night in Dec 2023
Response from Shiela on 28 Dec 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

6/10 Okay

Barbara

Stayed 2 nights in Dec 2023
Response from Shiela on 16 Jan 2024
Dear Barbara,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Barbara

Stayed 1 night in Dec 2023
Response from Shiela on 16 Jan 2024
Dear Barbara,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Birmingham is a lovely place and this facility is right next to the Birmingham East VA clinic. Within walking distance of many places to eat.
Stayed 1 night in Dec 2023
Response from Shiela on 23 Dec 2023
Dear DorothyThank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words. Thanks for sharing your review with us and the community

8/10 Good

fred

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shiela on 14 Dec 2023
Dear Fred,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Susan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shiela on 14 Dec 2023
Dear Susan,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shiela on 14 Dec 2023
Dear Robert,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Ruby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay breakfast was ok room was nice and clean I would stay again.
Stayed 2 nights in Nov 2023
Response from Shiela on 14 Dec 2023
Dear Ruby,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service
Overall nice stay.
Stayed 2 nights in Nov 2023
Response from Shiela on 21 Nov 2023
Dear Ronald,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Valencia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always enjoy my stay
Front Desk was so nice she’s always happy and smiling when I check in Thanks Darlean your the Best
Stayed 1 night in Nov 2023
Response from Shiela on 21 Nov 2023
Dear ValenciaThank you so much for taking the time to leave us this amazing review.We are so grateful for your kind words. Thanks for sharing your review with us and the community.

6/10 Okay

Brittany

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Shiela on 12 Nov 2023
Dear Brittany,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Chrissy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shiela on 4 Nov 2023
Dear Chrissy,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Jessie

Stayed 1 night in Oct 2023
Response from Shiela on 21 Nov 2023
Dear JessieThough you had an enjoyable stay, we never want a guest to have a disappointing experience, so please accept my apologies for all the issues, you encountered during your stayWe would love to know why, so that we can deliver a better experience next time

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Oct 2023
Response from Shiela on 24 Oct 2023
Dear Davidthanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

8/10 Good

Karen

Stayed 1 night in Oct 2023
Response from Shiela on 12 Nov 2023
Dear Karen,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean facilities
Stayed 4 nights in Aug 2023
Response from Shiela on 17 Oct 2023
Dear Stephanie,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Jon

Business traveller
Liked: Cleanliness
Well aur condition was broken no conditioner or shampoo and refrigerator not working to cold only normal it was not good
Stayed 1 night in Oct 2023
Response from s on 14 Oct 2023
Dear Jon,We would like to thank you for taking the time to complete a review. The shampoo conditioner and lotion is actually now on the walls of the bathroom and a bigger container. Should you have asked anyone at the front desk they would have been more than happy to assists you and even provide any extra required. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.

10/10 Excellent

Virginia

Liked: Cleanliness, amenities
Convenience, clean environment, friendly worker's.
Stayed 1 night in Oct 2023
Response from Shiela on 4 Nov 2023
Dear Virginia,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Shiela on 11 Oct 2023
Dear James,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

isabelle

Travelled with family
Liked: Staff & service, room comfort
Met our needs.
Met our needs for the most part. Carpet needs to be cleaned. 8 month old had black knees, feet and hands from crawling on the floor. Sink faucet was in bad need of replacement. The bath tub was the cleanest I have seen in a hotel.
Stayed 1 night in Sep 2023
Response from Shiela on 4 Nov 2023
Dear Isabelle,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Nathan

Stayed 4 nights in Sep 2023
Response from Shiela on 17 Oct 2023
Dear Nathan,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Sandra

Stayed 1 night in Sep 2023
Response from Shiela on 23 Sept 2023
Dear Sandra,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

John

Stayed 1 night in Sep 2023
Response from Shiela on 7 Oct 2023
Dear John,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great stay. Convenient location to local shops and plenty of dining options. Also had a great selection for breakfast
Stayed 4 nights in Aug 2023
Response from Shiela on 6 Sept 2023
Dear Janelle,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long trip nightmare
I will never stay at this hotel again. After traveling 1300 miles and 19.5 hours, all we wanted to do was aleep. Check-in was easy enough, however, when we entered our room it smelt of mold and the bathroom smelt worse. The beds were dirty and the service was less than professional. When the front desk was informed of the problem, Claire lied about our check in times and refused to move us rooms. I hope this gets better for future people.
Stayed 1 night in Sep 2023
Response from Shiela on 5 Sept 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Stacy

Stayed 1 night in Aug 2023
Response from Shiela on 5 Sept 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything.
Stayed 3 nights in Aug 2023
Response from Shiela on 29 Aug 2023
Dear Marisa, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Stephen van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very adequate for the weekend stay. No complaints.
Stayed 2 nights in Aug 2023
Response from Shiela on 28 Aug 2023
Dear Stephen,We would like to thank you for taking the time to complete our online survey . Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Micole

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked 1 night to visit my daughter. Found a crack pipe in my bed Management came to my room 3 times banging on my door after i told them i was preparing for checkout. General manager a Indian lady was very rude and nasty when i complained about them continuing to bang on my door and finding a crack pipe in the bed. She also threatened to call the cops on me. I have booked through orbitz a numerous amount of times and i have never had an experience like that. I will b requesting a refund for my stay and i dont recommend this flea bag hotel for anyone to stay in. Out of all people the GENERAL MANAGER WAS HORRIBLE AND THE WORST!!! WHAT AN EXAMPLE TO SET FOR YOUR EMPLOYEES WHO WERE PRESENT DURING THE TIME OF THIS INCIDENT
Stayed 1 night in Aug 2023
Response from Shiela on 3 Sept 2023
Dear Mikole,I have noted your comments and can remember the day in question where you would not check out until after 12pm. This is when you bought the "crack pipe" down to the front desk and were really suprised you stayed in the same room the entire night until checkout. You may also recall we had to call the Police on this day due to your behavior.Due to the events mentioned we also informed Choice hotels and Expedia regarding everything thad occured. In future you do need to find alternative accomadation for your stays

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Inn review
Very convenient and easy to get to. Reasonable rate and great bed. Rooms were larger than expected. Bathroom needed towel racks, more water pressure and bathtub was slippery (need traction stickers or at least one handrail)
Stayed 2 nights in Aug 2023
Response from Shiela on 16 Aug 2023
Dear Rhonda,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Audrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here.
First room had bed bugs next room had dead cockroach. Remodel is terrible quality. Staff unfriendly. Beware
Stayed 1 night in Jul 2023
Response from Shiela on 1 Aug 2023
Dear AudreyThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . However, the first rom you went into and complained about bedbugs was inspected by our pest control services and they clearly informed us that nothing was in room 120. In addtion, we upgraded your room and moved you within 30 minutes of you checking in and no complaints or concerns were made about your 2nd room.

6/10 Okay

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Shiela on 26 Jul 2023
Dear Erika,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Kayla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
You have to pay a refundable deposit that they don’t inform you of until you go to sign in. The pool is small and the hours are not good - they close at 8.
Response from Shiela on 24 Jul 2023
Dear Kayla,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Jay

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room Door broken, closet door broken, room clock broken. shower towels dirty. It appeared when checking in -undesirables (prostitutes) where hanging in lobby
Stayed 1 night in Jul 2023
Response from Shiela on 24 Jul 2023
Dear Jay,We would like to thank you for taking the time to complete a review.I can confirm that we are very strict about who we would accomadate at our hotel and would not allow undesirable guest to stay or check in. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Inn by Birmingham Airport
My stay was not terribly. The beds are comfortable and clean. The breakfast was ok. My only complaint was that the pool was closed. That completely threw me off on how to entertain 2 kids for 5 or 6 hours until bedtime in a city that's not that safe to explore. You do have many great places to eat just right there tho. So that was a pluss. If they fix the pool. Staff was very friendly.
Stayed 1 night in Jul 2023
Response from Shiela on 21 Jul 2023
We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service. The pool had to be closed due to maintenance issues and is unavoidable at timesThank you so much for your business and we look forward to seeing you in the future.The pool had to be closed due to maintenance issues and is unavoidable at times

6/10 Okay

Md

Travelled with family
Liked: Staff & service
odor come from room and not spacious.
Stayed 1 night in Jul 2023
Response from Shiela on 13 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

2/10 Terrible

Marissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not cleaned and had a serious leak. When I alerted the staff, they were not komd or helpful.
Stayed 1 night in Jul 2023
Response from Shiela on 9 Jul 2023
Dear MarissaThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale. Your feedback is important to us and we do apologize for the inconvenience that occurred during your stay. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Destiny

Stayed 1 night in Jul 2023
Response from Shiela on 29 Jul 2023
Dear Destiny,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean and breakfast was actual eggs, waffles and great brand of yogurts. Nice!
Stayed 1 night in Jul 2023
Response from Shiela on 6 Jul 2023
Dear Connie, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

April

Stayed 2 nights in Jun 2023
Response from Shiela on 26 Jul 2023
Dear Karen, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.