2 outdoor pools, free pool cabanas, pool loungers

Reviews of Treasure Bay Casino and Hotel - Adults Only

3.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 448 out of 1006 reviews" "
Rating 8 - Good. 333 out of 1006 reviews" "
Rating 6 - Okay. 109 out of 1006 reviews" "
Rating 4 - Poor. 58 out of 1006 reviews" "
Rating 2 - Terrible. 58 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Summer Talbert on 17 Mar 2024
Thank you for your feedback. We appreciate your feedback.

10/10 Excellent

Tiajuana

Liked: Amenities, property conditions & facilities
Everything was beautiful
Stayed 1 night in Mar 2024
Response from Summer Talbert on 16 Mar 2024
Thanks for staying with us. We appreciate your feedback.

2/10 Terrible

Sean

Booked and never checked in selected wrong date never received refund
Stayed 1 night in Feb 2024
Response from Summer Talbert on 16 Mar 2024
This was a same day nonrefundable reservation through Expedia. You could have reached out to Expedia and possibly selected a different date but not cancel without being charged your first night room and tax.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Love our time here
Stayed 1 night in Mar 2024
Response from Summer Talbert on 12 Mar 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Joyce, River Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Not my first time there. Got a balcony room with a view of the Gulf, very nice.
Stayed 1 night in Mar 2024
Response from Summer Talbert on 11 Mar 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Eric

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a great time at this property. Food was good but not enough restaurants inside of it and limited seating in the dining area but overall was good. There was broken glass beer bottles all in the parking lot so you have to be careful where you park and walk.
Stayed 1 night in Mar 2024
Response from Summer Talbert on 8 Mar 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Heidi

Travelled with partner
Resort seems a bit old, though rooms seemed updated. Staff friendly. Seafood buffet excellent! Downside casino was not non-smoking! A bit overpriced for area and compared to other casinos in the area.
Stayed 1 night in Feb 2024
Response from Summer Talbert on 3 Mar 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Treasure Bay. Dinner at The Den was very good!
Stayed 1 night in Mar 2024
Response from Summer Talbert on 2 Mar 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Lea

Stayed 1 night in Feb 2024
Response from Summer Talbert on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Summer Talbert on 26 Feb 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Kathy

Property was ok, just did not like all the smoke.
Stayed 2 nights in Feb 2024
Response from Summer Talbert on 23 Feb 2024
Thanks for staying with us. We appreciate your feedback.

2/10 Terrible

Larry

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
People next to us smoking pot. Was not able to sit out on our balcony with the ocean view due to the smell of pot. What a shame since I paid for the view with a balcony. You could smell it in the hall way. Surely the staff could smell it.
Stayed 2 nights in Feb 2024
Response from ~M~ on 22 Feb 2024
We are so sorry you didn't have a good experience. Typically, when these issues are reported to the desk, we make sure to address this with our guests. Smoking is permitted on our balconies, including for those who have medical marijuana prescriptions, so please bear that in mind.

10/10 Excellent

Keneisha

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
It was extremely nice, the balcony, the view!! We almost got us another night!!
Stayed 1 night in Feb 2024
Response from Summer Talbert on 19 Feb 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People all over were so nice and helpful
Stayed 1 night in Feb 2024
Response from Summer Talbert on 17 Feb 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Linda

Travelled with partner
Our room overlooking the Gulf had a great view and was very clean. Loved the coffee & tea choices also.
Stayed 1 night in Feb 2024
Response from ~M~ on 15 Feb 2024
Thank you!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay. Nothing but top notch!
Stayed 2 nights in Feb 2024
Response from Summer Talbert on 15 Feb 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very updated rooms. Will definitely be back Rm 819 Great views with Balcony!
Stayed 1 night in Feb 2024
Response from Summer Talbert on 15 Feb 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location clean staff very friendly
Stayed 1 night in Feb 2024
Response from Summer Talbert on 15 Feb 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Delbrah

Stayed 1 night in Jan 2024
Response from Summer Talbert on 21 Mar 2024
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Always the best experience
Stayed 1 night in Jan 2024
Response from ~M~ on 31 Jan 2024
Thank you!

8/10 Good

sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The food and service in dinnig area was not good this time
Stayed 1 night in Jan 2024
Response from Summer Talbert on 26 Jan 2024
Thank you for your feedback. We value your concerns.

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ~M~ on 31 Jan 2024
Thank you!

10/10 Excellent

Chelcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the adults only policy.
Stayed 1 night in Jan 2024
Response from Summer Talbert on 15 Jan 2024
Thanks for staying with us. We appreciate the feedback.

8/10 Good

BASHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful service
Stayed 1 night in Dec 2023
Response from Summer Talbert on 26 Dec 2023
Thanks for staying with us. We appreciate your feedback.

2/10 Terrible

Kourtney

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theft of money
They never let me check in and they didn’t want to refund my booking. I booked an hour before I showed up on Monday. They told me I had to cancel on Sunday. I said how if I booked today online can you give a deadline from yesterday
Stayed 4 nights in Dec 2023
Response from Summer Talbert on 26 Jan 2024
Thank you for your feedback. Sorry for the inconvenience, all reservations are non refundable after the 6pm cancellation window.

10/10 Excellent

Melvin

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from ~M~ on 26 Dec 2023
Thank you for your feedback!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from ~M~ on 26 Dec 2023
Thanks so much. Come back soon.

2/10 Terrible

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was not able to check-in at 4pm as stated in the check-in policy. The clerk said the room was not ready because it was still being cleaned. She didn't offer any other room for check-in nor offer anything for the inconvenience.
Stayed 1 night in Dec 2023
Response from ~M~ on 31 Jan 2024
We apologize that we were unable to meet your expectations. While most of our rooms are usually ready, check in BEGINS at 4pm, and if a guest is waiting on a specific room type, there can be delays as we do our bes to get each room perfectly prepared for the next guest.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and accommodations were excellent. My only complaint is the breakfast buffet. The grits tasted like sanitation solution, it was bad…I immediately asked for my refund! I know the cooks were probably making the best of a bad situation, but the food need to re-evaluated…nothing was edible!
Stayed 1 night in Dec 2023
Response from ~M~ on 26 Dec 2023
Thank you for your feedback. I will pass on this information to the buffet management team. We hope it is resolved before your next visit.

10/10 Excellent

Terri-Ann

Stayed 1 night in Dec 2023
Response from Summer Talbert on 15 Dec 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Summer Talbert on 15 Dec 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an awesome stay, clean modern room and great restaurants.
Stayed 1 night in Nov 2023
Response from Summer Talbert on 14 Dec 2023
Thanks for staying with us. We appreciate your feedback.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ~M~ on 25 Nov 2023
Your review is most appreciated.

10/10 Excellent

Curzettia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Nov 2023
Response from ~M~ on 18 Nov 2023
Thanks for the amazing review!

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Summer Talbert on 17 Nov 2023
We value your concerns and appreciate your feedback.

6/10 Okay

Jacob

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Certain gestures were not there.
It was alright. They didn’t ask me about the room type I wanted. They were slower than last time I stayed there.
Stayed 1 night in Nov 2023
Response from ~M~ on 17 Nov 2023
It is unfortunate that we let you down this time. I will be sure to share this with the team to help improve their engagement. We hope you'll give us another try, to hopefully turn this around.

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Treasure Bay is always a nice to place to stay. I've stayed at least once at all the other casino hotels in Biloxi and this one, to me, is the best!
Stayed 2 nights in Nov 2023
Response from Summer Talbert on 13 Nov 2023
Thank you for your recent stay. We appreciate your feedback.

10/10 Excellent

ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sitting on the balcony facing the gulf coast is awesome
Stayed 3 nights in Nov 2023
Response from Summer Talbert on 11 Nov 2023
We appreciate your feedback. Thank you for recent stay.

10/10 Excellent

Larry

Stayed 1 night in Nov 2023
Response from ~M~ on 25 Nov 2023
Thanks for the great rating.

8/10 Good

Robin

Stayed 2 nights in Oct 2023
Response from ~M~ on 25 Nov 2023
Thanks for the nice review.

6/10 Okay

Amanda

Stayed 1 night in Oct 2023
Response from ~M~ on 25 Nov 2023
Thanks for your feedback.

4/10 Poor

Ramona

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Some of the room aren’t clean properly and have roaches in them not cool.
Stayed 3 nights in Oct 2023
Response from ~M~ on 27 Oct 2023
We regret you had a less than ideal experience. We do our best to address any and all issues that are reported to us while the guest is still in house.

10/10 Excellent

Joyce, River Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Oct 2023
Response from ~M~ on 27 Oct 2023
Thank you!

10/10 Excellent

Loretta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying there
Stayed 3 nights in Oct 2023
Response from ~M~ on 27 Oct 2023
Thanks so much for the feedback.

2/10 Terrible

Trina

Stayed 1 night in Oct 2023
Response from ~M~ on 17 Nov 2023
It is unfortunate that we did not meet your expectations. If you'd care to share more information, please reach out to us.

10/10 Excellent

GARY

Stayed 2 nights in Oct 2023
Response from ~M~ on 27 Oct 2023
Thank you so much for the feedback!

8/10 Good

Maegann

Travelled with partner
When I got there a little after 4 PM, my room was not ready. Waited 15 minutes. They came to me and told me that it was over sold. But they did upgrade me to suite which was nice so after about 25 minutes I got ina room, the room was nice except when I went to sleep that night the doors to the balcony did not lock being on the eighth floor. I guess I was safe, but they still didn’t lock. The bathroom shower You had to bend over to get under the nozzle to wash off and I did find a little critter on the floor the next morning small roach. The people at the hotel was very nice.
Stayed 2 nights in Oct 2023
Response from ~M~ on 26 Oct 2023
Thank you for the great feedback on your experience. We appreciate the opportunity to correct any issues.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Summer Talbert on 25 Oct 2023
Thank you for your recent stay and we look forward to hosting you again.

10/10 Excellent

Melenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great and location was perfect. The ONLY problem I had was the casino didn’t have a non smoking section.
Stayed 2 nights in Oct 2023
Response from Summer Talbert on 23 Oct 2023
Thank you for your recent stay and we appreciate the feedback. We look forward to hosting you again.

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff was helpful. Some were even friendly, others not so much.
Stayed 2 nights in Oct 2023
Response from Summer Talbert on 23 Oct 2023
Thank you for your feedback. We look forward to hosting you again.