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Reviews of Motel 6 Biloxi, MS - Ocean Springs

2 out of 5
Motel 6 Biloxi, MS - Ocean Springs
14203 Cook Rd, Biloxi, MS

Reviews

7.0

Good

Rating 10 - Excellent. 99 out of 281 reviews" "
Rating 8 - Good. 60 out of 281 reviews" "
Rating 6 - Okay. 43 out of 281 reviews" "
Rating 4 - Poor. 34 out of 281 reviews" "
Rating 2 - Terrible. 45 out of 281 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Benjamin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Cassandra

Non smoking room smelled liked cigarettes. Staff at the front desk super friendly.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi Cassandra, Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty and rude staff
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Cody,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

Torrean

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
This is the only property that didn't provide bathbtub stoppers. Why in the world would a hotel have bathtubs where u r unable to take a bath? Doesnt make sense at all
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Torrean,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Shelby

Liked: Staff & service
Disliked: Amenities
We quite enjoyed our stay at the Motel 6. This was the second time we have stayed at this property. The only thing I found that I didn’t like was not a lot of charging areas for phones and such and the walls of the property were in poor condition, but all in all not a bad stay.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 9 Apr 2024
Hi Shelby, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Okay

Louis

Business traveller
Liked: Staff & service
Disliked: Amenities
I stayed St Patrick's day weekend. Prices were high for a motel 6 . With no pool or continental breakfast.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Jovial

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 28 Mar 2024
Hi Jovial, We are glad you enjoyed your stay!Maz K.#Team6

10/10 Excellent

Kenyanicka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty Good very safe to stay no need to worrying about anything I love it so much and it’s affordable the three beds in one room good idea I love it
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hey Kenyanicka, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Lilith#Team6

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Cortney, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

4/10 Poor

Melessa

Travelled with family
Disliked: Property conditions & facilities
Very noisy. Yelling. Dogs barking. Stoping all night.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 19 Mar 2024
Hi Melessa, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Y. on 21 Mar 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

10/10 Excellent

Natasha

Stayed 3 nights in Mar 2024
Response from Nancy Y. on 21 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Shelby,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Shelby

Rooms were very clean a people were friendly at check inn. Hotel was reasonably priced.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Shelby,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Friendly staff. I arrived earlier than planned and they check me in anyways and didn't charge me a fee. They showed me everything I needed to know. They were awesome and the room was clean and it smells awesome when you walk in the door
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Nhu Nguyen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rain got into the room and we have to move to another room mid in the night.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 13 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

carolyn

Stayed 1 night in Dec 2023

6/10 Okay

paula

Stayed 1 night in Dec 2023

10/10 Excellent

Clifton

Stayed 1 night in Dec 2023

4/10 Poor

Blake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach motel
There were roaches everywhere
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Blake,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

8/10 Good

Hannah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Bugs in the rooms.
Stayed 5 nights in Nov 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Hannah,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
Noisy broken ac Outdated old fixtures, fridge, microwave Noisy guests all night long
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Jay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Malysa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
We traveled from Alabama to biloxi for the weekend, and everything about staying at motel 6 was great. Customer service was top tier, the room was super clean, everything worked and we didn't have any problems with noise from other guest. We most definitely will be staying at motel 6 again.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Robert

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in a pinch
Traveling Tampa to Austin and wanted to visit Biloxi for the first time. We made a last-minute reservation in the parking lot and the room was everything we needed.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Chelsea

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was fine-the young woman who helped my daughter and I check in was very nice. The property was a mix of smoking and non-smoking apparently, because the smell of smoke permeated most everything. Upon entering our room the smell of air freshener was overpowering. The room had essentially no furniture outside of a bed and chest of drawers. The floor was sticky, so I made sure my daughter kept her shoes on. After a long day of traveling all we wanted was a shower, some food and to crash in bed. My daughter used the bathroom and after she flushed some liquid seeped out from the base of the toilet. We spent three minutes in the room and decided we needed to find somewhere else to stay. Hoping for a refund but it isn't looking likely.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 25 Oct 2023
Hi Chelsea,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

Laura, Palm Beach Gardens

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was infested with roaches. A refund was not offered. Avoid this one.
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Cathy

Liked: Cleanliness
Stayed 2 nights in Oct 2023

8/10 Good

Lois

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
My trip to Biloxi
Great location, friendly staff, very accommodating. The beds weren’t very comfortable and the rooms were clean but not well kept. There was dust, as if they don’t dust or mop. There was hair in the bathtub. Overall it was just a weekend stay and we made the best of it
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Roshon

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 17 Oct 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Charles

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Floor in the hallway wasn’t clean. Roaches in the room
Stayed 3 nights in Oct 2023
Response from Nancy Y. on 17 Oct 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Irvin

Stayed 1 night in Sep 2023

4/10 Poor

Cynthia

Disliked: Cleanliness, staff & service, room comfort
Sleepless stay
Bed was hard and every time you move it make popping noise . The doorway light was out would not work. Ran out of toiletries per there 3 nights and days with no room service. Bugs in bathroom.
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on 9 Oct 2023
Hi Cynthia,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

rod

Business traveller
Liked: Amenities, property conditions & facilities
Staff was friendly place was safe
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Traveler,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 1 night in Sep 2023
Response from Nancy Y. on 26 Sept 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Scott

Disliked: Staff & service
It is understandable that you have a no refund policy, however when a guest reaches out because they are involved in an accident while on their way to the property you could show a little sympathy and offer something. I had every intention of staying there but due to an event out of my control you keep the entire payment? I hope you enjoy the money, I will never drop another dime in advance when making reservations anywhere and won’t even look in the direction of your brand when seeking an overnight stay.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Scott,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

10/10 Excellent

davi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
when got off elevator, there was vomit by elevator. also there was a smell of marajonia on 2nd floor. also the floor above us sounded like baby elephants running back & forth. but the good thing about staying here was the access to the many places to go to.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Davi,Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good I had no complaints and I would stay there again
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Sheila,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

6/10 Okay

Makeisha

Liked: Staff & service, room comfort
It’s motel 6….
Don’t pick the smoking room!!! As soon as we opened the door it smelled like someone just left out smoking and we had to get incense to burn all night so i could breathe… then a roach crawled on the bed😮‍💨 other than that it was ok… location was good
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 11 Sept 2023
Hi Makeisha, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

10/10 Excellent

Connor

Stayed 3 nights in Sep 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 11 Sept 2023
Hi James,Thank you for the amazing review!Maz K.#Team6

10/10 Excellent

Jason David

Stayed 2 nights in Sep 2023

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Mark,Thank you for positively rating your stay!!Maz K.#Team6

4/10 Poor

GARY

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

2/10 Terrible

Caprese

Disliked: Staff & service
The stay was okay.. holes in the sheet from cigarettes. On the app we booked for a NON SMOKING room & that we were gonna pay there. Before I got there they took the first night price off my card without telling me so when I got there they woman said it declined so she couldn’t pull It up. I then paid for the 2 nights so the next day the 2nd nights stay pulled off my card AFTER I already paid for the 2 nights & now they are telling me they can’t pull it up to give my refund & giving me the run around.
Stayed 2 nights in Aug 2023
Response from Nancy Y. on 15 Aug 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

LaShonda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was very clean. No loud noise. Great customer service
Stayed 2 nights in Jul 2023
Response from Nancy Y. on 15 Aug 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Nekicha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Craig, Iuka

Liked: Cleanliness, staff & service
My room was very clean but stuffy. After running the ac that helped. No coffee pot but small frig and mv. The desk clerks were very nice and helpful.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 26 Jul 2023
Hi Craig, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Kaur J. #team6