Standard Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

Reviews of Holiday Inn Gaithersburg, an IHG Hotel

3.5 out of 5
Holiday Inn Gaithersburg, an IHG Hotel
2 Montgomery Village Ave, Gaithersburg, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 471 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Quanta

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

waukeshiah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. No complaints
Stayed 2 nights in Apr 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024

4/10 Poor

srinivasulu reddy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No proper service, wash room is not having body wash, it required log to follow ups for everything
Stayed 3 nights in Apr 2024
Response from John E on 17 Apr 2024
Hello srinivasulu reddy,Thank you for your feedback. We are truly sorry you did not have body wash in your room and have shared that with our team to avoid this oversight in the future. We value your business and hope you will consider staying with us again.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, hotel was quiet and clean
Stayed 1 night in Apr 2024
Response from John E on 15 Apr 2024
Hello Jeffrey,Thank you for your compliments of the hotel and its location. We are very happy you enjoyed your stay. Please come again!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!
Stayed 4 nights in Apr 2024
Response from John E on 15 Apr 2024
Hi Anthony,We couldn't agree with you more! We will be sure to share your compliments with the team.

10/10 Excellent

Mikiya

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very convenient for the reason why i was in town.
Stayed 1 night in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John E on 15 Apr 2024
Dear April,We are very happy you enjoyed your stay with us and look forward to seeing you again.

10/10 Excellent

Dinorah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , comfortable bed and pillow in a very nice quiet and convenient location.
Stayed 1 night in Apr 2024
Response from John E on 15 Apr 2024
Hello Dinorah,Thank you for your positive feedback of the hotel. My team will truly appreciate your compliments and we hope to see you again.

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, amenities
The concierge at reception (Alexis) was delighted helpful and directed me to Expedia in order to save money! Such a pleasant and accommodating young man!
Stayed 1 night in Apr 2024
Response from John E on 12 Apr 2024
Dear Marjorie,We are truly happy that you had such a great stay and encounter with our wonderful team member, Alexis. He exemplifies True Hospitality and we will share your compliments with him. We look forward to seeing you again!

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, property conditions & facilities
It's rare to get a hotel that still has a restaurant and a bar. Everything is great!
Stayed 1 night in Apr 2024
Response from John E on 9 Apr 2024
Hello Tonia,Thank you for your positive feedback regarding our hotel restaurant and bar. We like having it and are happy you enjoyed your stay with us. We hope to see you again!

10/10 Excellent

Amy

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Mar 2024
Response from John E on 9 Apr 2024
Hello Amy,Thank you for your compliments. My team and I truly appreciate our guests and I will share this with them. Please come again!

10/10 Excellent

Tirupati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and staff was nice.
Stayed 2 nights in Mar 2024
Response from Rudy on 2 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Duncan

Stayed 3 nights in Mar 2024

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice property. The staff is really what made the experience great. From the front desk to the dinning staff everyone was very welcoming and kind which made my stay that much more enjoyable.
Stayed 4 nights in Mar 2024
Response from John E on 1 Apr 2024
Dear Rachel,It is heartwarming to pass on your compliments of the staff at our hotel. They truly are the heart of the hotel and make a big difference in our guest experiences. I will be certain to share this with them and thank you for your loyalty.

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying here, nice staff and good food.
Stayed 2 nights in Mar 2024
Response from John E on 1 Apr 2024
Hello Jose,Thank you for sharing your feedback regarding your experience, the staff, and the food. My team work hard for our guests and your compliments are truly appreciated.

8/10 Good

Lili

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from John E on 1 Apr 2024
Dear Lili,Thank you for staying with us and for your feedback. We hope to see you again soon.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby was clean and inviting.
Stayed 2 nights in Mar 2024
Response from John E on 1 Apr 2024
Dear Cathy,We appreciate your feedback regarding our lobby and your stay. My team will be happy to receive your compliments!

10/10 Excellent

Reginald, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from John E on 1 Apr 2024
Hello Reginald,We truly appreciate your feedback and are happy to hear you had a great stay with us. Please come again!

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from John E on 1 Apr 2024
Hello Frederick,Thank you for your review of your recent stay. We are happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Victor, Gaithersburg

Stayed 1 night in Mar 2024
Response from John E on 21 Mar 2024
Dear Victor,We appreciate your positive feedback and thank you for staying with us. Have a great day and come see us again!

8/10 Good

Harold

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and helpful. Slightly noisy being next to the main road, for station and railroad tracks, but overall very doable
Stayed 2 nights in Mar 2024
Response from John E on 19 Mar 2024
Hello Harold! Thank you for your feedback regarding your stay with us. We appreciate your compliments of the team and your comments regarding the noise. Some guests find our rooms facing away from the road to be more peaceful. Let us know the next time you visit and we will place you in one of them.

8/10 Good

Nataliya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel, good breakfast. Was surprised they do not have daily housekeeping.
Stayed 2 nights in Mar 2024
Response from John E on 18 Mar 2024
Dear Nataliya,Thank you for your positive feedback and your compliments of the hotel and the breakfast. Please accept my apologies regarding the housekeeping service. You should have received daily service.

8/10 Good

Jamila

Travelled with family
Liked: Staff & service
It was a nice stay, I enjoyed myself!!
Stayed 4 nights in Mar 2024
Response from John E on 17 Mar 2024
Hello Jamila,We are very pleased that you enjoyed your stay with us and appreciate your compliments. Please come back!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay . We visited DC during the day but stayed here to get out of the busy city at night .
Stayed 1 night in Mar 2024
Response from John E on 17 Mar 2024
Dear Michael, Thank you for your recent stay with us and for your compliments of the hotel. We are happy to hear that you enjoyed your visit and look forward to seeing you again.

10/10 Excellent

Anandakumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Supportive staff and clean. Require to service.
Stayed 3 nights in Mar 2024
Response from John E on 14 Mar 2024
Hello Anandakumar,We really appreciate your compliments of the staff and clean rooms.

10/10 Excellent

Erona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from John E on 11 Mar 2024
Hello Erona,Thank you for your excellent score. Our team works hard to ensure our guests comfort and we are happy you had a great stay. Please come stay with us again.

10/10 Excellent

Claudia N

Stayed 1 night in Mar 2024
Response from John E on 1 Apr 2024
Hello Claudia N,Thank you for your feedback from your recent stay with us. We know you had a great stay and look forward to seeing you again.

10/10 Excellent

Lucas

Liked: Cleanliness
Yeet
Stayed 1 night in Mar 2024
Response from John E on 11 Mar 2024
Hello Lucas! Thank you for the review. We hope to see you again soon.

10/10 Excellent

Holly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and accommodating and the whole hotel smelled amazing and was super clean. Pool was great too!
Stayed 2 nights in Mar 2024
Response from John E on 11 Mar 2024
Hello Holly,Thank you for your feedback and for your compliments of the hotel pool and team. We really appreciate it and hope you will come stay with us again.

10/10 Excellent

Cristoffer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from John E on 11 Mar 2024
Dear Cristoffer,Thank you for your feedback. We are happy you had an excellent stay. See you again soon!

2/10 Terrible

Kieyonna

Stayed 1 night in Mar 2024
Response from John E on 1 Apr 2024
Dear Kieyonna,Thank you for your feedback. I am sorry you did not have a good experience staying with us and invite you to reach out to us so that we may learn more about your concerns and work to improve our guest experience.

2/10 Terrible

Ariel

Travelled with group
Disliked: Cleanliness, staff & service, amenities
It was a terrible stay I would never stay there again my car got broken into there’s not enough cameras. Could have been more helpful. Had to call the police.
Stayed 1 night in Mar 2024
Response from John E on 7 Mar 2024
Dear Ariel,We are sorry you had a poor experience while staying with us. We take our guest comfort and safety seriously and have multiple cameras on the property to help us. In addition we employ a security guard to patrol our property overnight. Please reach out to me at the hotel so that I may speak with you about your concerns.

6/10 Okay

Lisa

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from John E on 11 Mar 2024
Dear Lisa,Thank you for staying with us and for your feedback. We truly appreciate you. Please reach out to us if you have any additional comments or details that would help us to improve.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Alexis was a terrific front desk clerk. Thank you!
Stayed 1 night in Mar 2024
Response from John E on 7 Mar 2024
Hello Cathy,Thank you for your recent visit and for your compliments of Alexis. He has a great sense of hospitality and we will be certain to recognize his positive impact on your stay!

10/10 Excellent

Bonnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pool is great!! Hope you’ll have the spa again
Stayed 1 night in Feb 2024
Response from John E on 29 Feb 2024
Hi Bonnie,We are truly happy you enjoyed the pool during your recent stay with us. Your compliments will be shared with the team and we look forward to seeing you again.

10/10 Excellent

Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and satisfying place
Stayed 2 nights in Feb 2024
Response from John E on 29 Feb 2024
Dear Francisco,Thank you for your stay with us and your review. It looks like you had a good stay and we would be happy to have you back again!

10/10 Excellent

PRESTON D

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied
Stayed 1 night in Feb 2024
Response from John E on 29 Feb 2024
Hello Preston D,Thank you for your excellent review. We are glad you had a great stay and hope to see you again.

10/10 Excellent

Elmer

Liked: Cleanliness, amenities
People was very nice
Stayed 1 night in Feb 2024
Response from John E on 25 Feb 2024
Hi Elmer,We appreciate your compliment of the staff and are happy you enjoyed your stay. Please come again!

8/10 Good

Ernest

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean. But the bathroom in my room (esp the shower) has seen better days. I could not find the "do not disturb" sign to hang outside of my door. So, the maiden came to clean everyday, unnecessarily.
Stayed 3 nights in Feb 2024
Response from John E on 25 Feb 2024
Hello Ernest,I am happy you found the hotel to be clean. I apologize for the missing "do not disturb" sign. We always keep extras at the front desk if ever you need them. I will bring your concerns to the housekeeping team as they should always be quiet when working on our guest floors. Your feedback is valuable and we hope you will come see us again.

10/10 Excellent

Akhil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Definitely recommend staying there.. Staff was very good and polite. Overall a very enjoyable stay..
Stayed 3 nights in Feb 2024
Response from John E on 24 Feb 2024
Hello Akhil,Thank you for staying with us and for your compliments of the hotel and staff! My team are a wonderful group of people and I will be certain to share your comments with them. We hope to see you again.

10/10 Excellent

Sadekwa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly the location is clean
Stayed 1 night in Feb 2024
Response from John E on 24 Feb 2024
Hello Sadekwa,Thank you for your compliments of the hotel and team. We work hard to provide a great experience for our guests and appreciate your recognition. Please come stay with us again!

4/10 Poor

Kristen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, but hotel was a dump. Found a mouse trap behind my bed, showed management and they refunded my money, but that shouldn't have even been an experience i had to encounter. That was after I had asked to be moved from the floor I was on because of a sewage smell that permiated the entire floor.
Stayed 1 night in Feb 2024
Response from John E on 24 Feb 2024
Dear Kristen,Please accept our apologies for the issues and inconvenience caused to you during your stay. We work hard to ensure our guests are happy and we clearly fell short. We understand that you have many options when choosing a hotel and want to ask that you give us another opportunity to host you should your travels bring you back.

10/10 Excellent

Thien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from John E on 24 Feb 2024
Hellon Tien,Thank you for your feedback. Please come stay with us again!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 1 night in Feb 2024
Response from John E on 16 Feb 2024
Hi Claudia! We are very happy you enjoyed your recent stay with us and appreciate your feedback. We hope that you will come again!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from John E on 15 Feb 2024
Dear Kimberly,It was our pleasure to have you stay with us and we thank you for your feedback. We are glad you enjoyed your stay and invite you to reach out to us if you have any questions or comments. Our team is eager to ensure our guest experiences are positive and look forward to seeing you again.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Very pleasant, competent people who all worked together well. It felt like they really enjoyed each other and working there.
Stayed 3 nights in Feb 2024
Response from John E on 12 Feb 2024
Dear Veronica,Thank you for your compliments of the hotel and of the team. They work hard to take care of our guests and your comments will be greatly appreciated.

10/10 Excellent

Jeffrey, Chambersbug

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent .
Stayed 1 night in Feb 2024
Response from John E on 12 Feb 2024
Hello Jeffrey,Thank you for your compliments regarding your recent stay with us. We are really happy you had a great experience and look forward to seeing you again.

4/10 Poor

Elizabeth

Travelled with family
Housekeeping was not as expected. More than once housekeeping was poor even when I called front desk. As an example, once I extended the comforter and they didn’t touch it to make the bed it and even folded back the used towels that was supposed to be changed and put them back. Those are only two examples of many.
Stayed 5 nights in Feb 2024
Response from John E on 12 Feb 2024
Hello Elizabeth,Thank you for your feedback regarding your recent stay with us. I apologize for the service you received from our housekeeping department. Please reach out to us so that we may get additional information. Your comments and loyalty are both welcome and appreciated.

6/10 Okay

Joanne

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from John E on 12 Feb 2024
Hello Joanne,Thank you for your review. My team and I truly appreciate our guests. Please reach out to us so we may get additional comments from you regarding your experience.