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Reviews of Auberge de la Montagne Coupée

3.5 out of 5
Auberge de la Montagne Coupée
1000 Ch. De La Montagne-coupée, Saint-Jean-de-Matha, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 104 out of 249 reviews" "
Rating 8 - Good. 102 out of 249 reviews" "
Rating 6 - Okay. 28 out of 249 reviews" "
Rating 4 - Poor. 10 out of 249 reviews" "
Rating 2 - Terrible. 5 out of 249 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel did not appear to have been updated since the 1980s. It is rated as a 4 star hotel - which may have been true 30-40 years ago. Today it would be generous to give this property 2.5 stars. The owners have been delaying updating and repairs for quite some time clearly, and many important details and repairs are overlooked.
Stayed 2 nights in Mar 2024
Response from Camille P. on 14 Apr 2024
Hello Andrew, we are sorry to learn that the hotel did not live up to your expectations.We hope that you still enjoyed your stay with us.We are looking forward to seeing you again !

8/10 Good

Eric, Harvard

Liked: Cleanliness, staff & service
Overall good experience. Hotel is a bit dated, hot tub water looked soapy, so we did not use it.
Stayed 1 night in Feb 2024
Response from Camille P. on 18 Mar 2024
Hello to you, thank you very much for taking the time to share your experience with us. This is very much appreciated. We are happy to know that you fully enjoyed your stay. We take note of your comment about the bath. Glad to see you soon.

10/10 Excellent

Jason

Stayed 1 night in Feb 2024
Response from Camille P. on 14 Apr 2024
Bonjour Jason, nous vous remercions d'avoir prit le temps pour nous laisser cette note parfaite ! Nous sommes heureux de savoir que vous avez apprécié votre séjour. Au plaisir de voir revoir !

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service!
Stayed 1 night in Jan 2024
Response from Camille P. on 4 Feb 2024
Hello, we are very happy to know that you enjoyed your stay. We thank you for taking the time to leave us this valuable comment and we hope to see you again very soon.

8/10 Good

Nesmelia-Grace

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The path to the reception hall from the hotel lobby was difficult to walk in heels because of the gravel floor. Stairs should have rails too.
Stayed 1 night in Oct 2023
Response from Camille P. on 30 Nov 2023
Hello and thank you for taking the time to share your experience with us. We will take note of your recommendation. We look forward to welcoming you back!

6/10 Okay

brian

Stayed 2 nights in Oct 2023
Response from Camille P. on 30 Nov 2023
Bonjour et merci d'avoir pris le temps de partager votre expérience avec nous. Au plaisir!

6/10 Okay

Tuan Anh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Camille P. on 30 Nov 2023
Bonjour et merci d'avoir pris le temps de partager votre expérience avec nous. Au plaisir!

10/10 Excellent

Donald

Stayed 1 night in Sep 2023
Response from Camille P. on 30 Nov 2023
Bonjour et merci pour cette superbe note. Au plaisir de vous recevoir à nouveau !

4/10 Poor

Sanaz

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Rose. M on 29 Aug 2023
Bonjour et merci d'avoir partager votre expérience. Nous sommes surpris de ce résultat sans explication.

10/10 Excellent

Anouk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The View was incredible the place was beautiful felt like I was home
Stayed 1 night in Jul 2023
Response from Rose. M on 9 Jul 2023
Hello and thank you for taking the time to share your experience with us. We look forward to seeing you again. Rose.M

10/10 Excellent

David

Travelled with family
Liked: Staff & service, property conditions & facilities
So very quiet and clean. Best sleep in a long time. Bed super comfortable.
Stayed 2 nights in Jun 2023
Response from Rose. M on 22 Jun 2023
Hello and thank you for taking the time to share your experience with us. We are delighted that you enjoyed your experience with us. We look forward to welcoming you back!

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of hiking trails, clean rooms, comfortable beds, nice staff, easy free parking . Winter tubing is popular in this area.
Stayed 1 night in May 2023
Response from Rose. M on 5 Jun 2023
Hello and thank you for your valuable comment. We look forward to seeing you again!

2/10 Terrible

Carinne

Stayed 3 nights in Apr 2023
Response from Rose. M on 6 May 2023
Bonjour, nous sommes surpris de voir ce résultat inhabituel. Sans explication il est difficile pour nous de comprendre votre déception. Merci

6/10 Okay

Marc

Travelled with partner
Liked: Staff & service, property conditions & facilities
Une belle auberge un peu prise dans le temps. Les gens y sont fort sympathique. Un peu de difficulté avec la salle de bain ou les rideaux te crie de ne pas t'approcher. Le restaurant est très très juste ok. Un déjeuner 4 articles pour 19$, faut aimer ne pas sortir de l'auberge (Comme dans l'expression du même nom) C'est OK sans plus coté goût. Il y a plein d'option déjeuner à 5 min. de voiture où vous en aurez pour votre argent. Le souper (Diner pour les français) laisse aussi un peu sur la fin. Rien de foncièrement mauvais, mais rien pour vous donner un wow non plus malheureusement. Côté qualité prix, on manque encore le bateau de ce coté. Quand ça sent et ça ne goûte pas, on se pose des questions. Combien? Si vous vous lancez dans le repas 5 services avec une belle bouteille de vin à 2... 300$ CAD Total.
Stayed 3 nights in Mar 2023
Response from Rose. M on 22 Mar 2023
Bonjour et merci d'avoir pris le temps de partagé votre expérience avec nous. Nous sommes ravis que vous ayez apprécié notre merveilleuse équipe. Nous allons transmettre vos commentaires aux départements en question. Merci

6/10 Okay

Philippe

Travelled with family
Liked: Cleanliness
During our 3 night stay, at no point did anyone come to our room to take care of the trash, provide new coffee pods, or offer new towels. For the price paid, we would have expected a better basic service. Further, the rooms are a bit dated for this pricing point.
Stayed 3 nights in Feb 2023
Response from Rose.M on 5 Mar 2023
Hello and thank you for taking the time to share your experience with us. We are sorry to hear about your disappointment. We are always available for our visitors' needs. Did you contact our reception team during your stay? It is always best to remedy the situation on site. Hope to see you soon!

8/10 Good

Steve

Stayed 1 night in Jan 2023
Response from Rose. M on 8 Jan 2023
Bonjour et merci pour ce beau résultat. Au plaisir!

8/10 Good

Carinne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Place is great in general, only little detail is pool area; windows are very dirty around the door and sauna is a bit dirty with spider webs and just didn’t feel super clean. Pool is extremely cold, we still enjoyed all of it as we were with loved ones. Brunch was good.
Response from Rose. M on 8 Jan 2023
Hello and thank you for this commentary. We will forward it to the department in question. We look forward to hearing from you again!

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Rose. M on 2 Jan 2023
Bonjour et merci pour ce beau résultat. Au plaisir!

2/10 Terrible

Michèle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough personnel.
Stayed 1 night in Sep 2022
Response from Rose. M on 9 Sept 2022
Hello, we are sorry to hear that you did not like it. We will take your comment into consideration.

10/10 Excellent

Said

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent atmosphère in the middle of the forest and nature
Stayed 2 nights in Jul 2022
Response from Dannie C. on 26 Jul 2022
Hello Said, we are delighted to hear that you enjoyed your stay with us. We hope to see you soon.

10/10 Excellent

Mikhail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. I am very satisfied.
Stayed 1 night in Jul 2022
Response from Sarah-Kim R on 5 Jul 2022
What a pleasure to receive your perfect score! We are happy to know that you fully enjoyed your stay and we hope to welcome you again. Best regards.

8/10 Good

Martine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Jason

Liked: Staff & service
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The pool and the spa was really nice !
Stayed 1 night in Jul 2021
Response from Monique T. on 30 Aug 2021
Hello, thank you for sharing your experience on Expedia. Best regards!

10/10 Excellent

Verified traveller

Travelled with family
Great service
Stayed 1 night in Jun 2021

8/10 Good

Stéphanie

Liked: Staff & service
Stayed 2 nights in Apr 2021

8/10 Good

Julien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Réception on 11 Mar 2021
Merci de vos commentaires et bonne journée!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
On se sentait en sécurité en cette période de COVID
Stayed 1 night in Feb 2021
Response from La réception on 17 Feb 2021
Bonsoir M.& Mme Merci pour votre commentaire Au plaisir

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and view from the dining room; comfortable rooms.
Stayed 1 night in Feb 2020
Response from reception on 11 Mar 2020
thank you for staying in our hotel and thank you for this comment.

8/10 Good

Mike, Saint Constant

Travelled with family and small children
Liked: Cleanliness, amenities
Beautiful scenery from the dining hall. But the lack of staff was a bit disappointing. Having to get my own coffee and food and then leave a tip ( required ) was a little disappointing in my opion.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty spot in the woods
overall the place was nice. The playroom had a pool table and ping pong table which were nice. The gym was outdated with some of the equipment broken. The pool was small.
Stayed 1 night in Feb 2020

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snowmobile group trip
Hotel staff were excellent, some spoke English and some did not, but everyone was helpful. Use the snowmobile garage without any problems, also lit parking area. Breakfast was great as was dinner. Carpeting is dated and there isn’t a hot tub as part of pool.
Stayed 3 nights in Jan 2020
Response from Chantal Vincent,réception on 24 Jan 2020
Sorry for my english, i try my best :) Thank you for staying at our establishment it's a pleasure to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest lodging.
Friendly staff, the decor could use a little revamping. Food was good, but served a bit late for business trip.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great views, located high up on the mountain, close to the nice town of saint Jean de Matha.
Stayed 2 nights in Oct 2019
Response from Chantal Vincent on 14 Oct 2019
Merci d'avoir séjourné dans notre établissement au plaisir

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Réception on 30 Aug 2019
Merci et bonne journée!

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Réception on 30 Aug 2019
Merci et bonne journée!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service upon arrival, restaurant was absolutely great food was delicious. Staff very friendly
Stayed 2 nights in Mar 2019
Response from CR on 23 Mar 2019
Thanks to have take time to give us your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views all year round. I stayed in this place few times at four seasons. Outdoor activities close by.
Stayed 2 nights in Oct 2018
Response from Reception on 24 Oct 2018
Thank you for your review, always pleased to allow our customers to benefit from this relaxing and charming place where we are. Looking forward to seeing you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Reception on 30 Oct 2018
Merci pour votre avis !

10/10 Excellent

Verified traveller

50th anniversary
Nice environment and courtesy.
Stayed 1 night in Sep 2018
Response from La reception on 18 Sept 2018
Thank you, it is always a pleasure to make our customers happy.

10/10 Excellent

Marie-Claude, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is incredible and the atmosphere so relaxing.
Stayed 2 nights in Sep 2018
Response from La reception on 18 Sept 2018
Thank you for your comment, we are glad that you could have a beautiful and good rest in our place.

6/10 Okay

Trena, Montreal, Quebec

Liked: Cleanliness, room comfort
Great location: near a host of outdoor attractions. Bed was comfortable and room clean. Dining room had good food, but the service was truly terrible: endless waits, staff confused and running around with no direction. Had to wait one hour for breakfast to arrive! Place is a little dated for decor.
Stayed 3 nights in Aug 2018
Response from La reception on 6 Sept 2018
Thank you for your comments, as for the service in the dining room we had done a reunion to make sure this will not happen again, sorry for the delay fo your meal. We hope you had a good stay

2/10 Terrible

Claudia, Montreal

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Check on times way too late 16:00...that is ridiculous when you want to drop your stuff and go and do an activity. Secondly, the common air space stuck in the 1980’s. Rooms absolutely impeccable and major miss no USB ports adapters to charge any electronics....
Stayed 1 night in Aug 2018
Response from La Reception on 22 Aug 2018
Hello, thank you for your comment. 4PM is very common in the environment, but when we can we do our utmost to give the room earlier. For the 1980's ambiance, it is the ''champetre style''. And for the USB port adapters, we can lend you one at the reception and are sorry that you could not use it. We do hope you had a good stay !

6/10 Okay

claudio

Disliked: Cleanliness, staff & service, property conditions & facilities
magical and endless mountains
we've stay at this auberge in 2005 at that time for us was a 10 star but stay for 2 nights and we gave a 3 star this time.The property is a lovely place with breathaking view overlooking the mountains. Daily housekeeping forgot to clean up the room.The auberge needs a bit of upgrading .
Stayed 2 nights in Jul 2018
Response from La Reception on 18 Aug 2018
Thank you for your comment, we are upgrating the Auberge to always try our best to give the best experience for our customers. We are happy that you enjoyed the place.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from La reception on 14 Sept 2018
Merci pour votre avis

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view and wonderful staff
Beautiful and Quaint! Would have liked to have a bar/late night food available
Stayed 2 nights in Aug 2018
Response from La Reception on 8 Aug 2018
Thank you for your comment, we enjoy hearing people enjoying the beauty of nature surrounding us. And sorry for the time you waited for your meal. We hope to see you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a nature setting
Stayed 1 night in Aug 2018
Response from La Reception on 8 Aug 2018
Thank you for your comment

10/10 Excellent

Guillaume, Laval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one night
Took a one nighter during Easter weekend, food was excellent, and Hotel and Restaurant Staff made this small trip very enjoyable.
Stayed 1 night in Mar 2018
Response from Rachelle Ladouceur on 10 Apr 2018
Thank you for your good comments and it was a pleasure to welcome you to the Auberge de la Montagne Coupée. Have a good day! Sales and Reception