Dear Caroline, Thank you very much for such nice feedback. We are very pleased that the services provided met your expectations and that you were able to enjoy your stay to the full. We look forward to welcoming you again. With kind regards Pascale Bühmann Swissôtel Kursaal Bern

Dear Jamie, Thank you very much for your feedback. We are glad to hear that you enjoyed our breakfast buffet. Regarding the inconvenience during your stay with us in Bern, I would like to apologize to you personally. The services provided did not meet your expectations nor ours. I have informed the appropriate department about this incident and we will do our best to ensure that this will not happen again. We apologize again and hope that we can gain your trust during your next stay. With best regards from Bern, Pascale BühlmannSwissôtel Kursaal Bern

Sehr geehrte Frau Karthik, besten Dank für Ihr positives Feedback. Wir freuen uns, dass es Ihnen bei uns so gut gefallen hat. Wir hoffen, Sie wieder mal bei uns begrüssen zu dürfen. Mit Freundlichen Grüssen, Pascale BühlmannSwissôtel Kursaal Bern

Dear Terri Thank you for your comments regarding your stay at the Swissôtel Kursaal Bern. We are delighted to hear that you enjoyed your stay with us so much. We are very pleased that you enjoyed our newly renovated rooms. We hope to have the pleasure of welcoming you again.With kind regards from BernPascale BühlmannSwissôtel Kursaal Bern

Dear Swissotel GuestThank you very much for your rating. We are very pleased that you enjoyed your stay with and we are looking forward to hosting you again soon at Swissôtel Kursaal Bern.Best regards

Dear Nancy Thank you very much for your kind feedback. We are delighted that you were able to fully enjoy your stay. We are very proud of our breakfast buffet, which is why we are all the more pleased that you enjoyed it. We would be delighted to see you again. With kind regardsPascale Bühlmann Swissôtel Kursaal Bern

Dear Mr HassanIt is a great pleasure for all of us to hear, that you enjoyed your stay at our hotel, and we are very happy that the staff was able to fulfil your expectations.We are looking forward to hosting you again soon at Swissôtel Kursaal Bern.Best regards

Dear AngelitaThank you very much for your rating. We are very pleased that you enjoyed your stay with us and we are looking forward to hosting you again soon at Swissôtel Kursaal Bern.Best regardsSwissôtel Kursaal Bern

Dear DanielThank you very much for your rating. We are very pleased that you enjoyed your stay with us and we are looking forward to hosting you again soon at Swissôtel Kursaal Bern.Best regards

Dear LiorThank you very much for your rating. We are very pleased that you enjoyed your stay with us and we are looking forward to hosting you again soon at Swissôtel Kursaal Bern.Best regards

Dear AniaThank you very much for your 5-star rating. We are very pleased that you enjoyed your stay with us and we are looking forward to hosting you again soon at Swissôtel Kursaal Bern.Best regardsSwissotel Kursaal Bern

Dear Nadav Thank you very much for your rating. We are very pleased that you enjoyed your stay with us and we are looking forward to hosting you again soon at Swissôtel Kursaal Bern.Best regards

Dear LauraMaery Thank you for your comments.It is nice to hear that you enjoyed your stay with us. About the cooling system. We ask you to come to the reception next time so that we can find a solution for the problem.We would be happy to see you again.Sincerely,Pascale BühlmannSwissôtel Kursaal Bern

Dear HerriWe are glad to hear, that you enjoyed your stay at our hotel, and we are very happy that the staff was able to fulfil your expectations.Thank you very much for your 5-star rating. We are looking forward to hosting you again soon at Swissôtel Kursaal Bern.Best regards

Sehr geehrter Herr BryanVielen Dank für Ihre Rückmeldung.Über Ihre positive Erfahrung freuen wir uns sehr. Wir hoffen, dass wir Sie wieder einmal bei uns begrüssen dürfen. Mit Freundlichen GrüssenPascale BühlmannSwissôtel Kursaal Bern

Dear Abhimanyu Thanks for rating us. We are glad that you enjoy your stay We would like to see you soon again.Best Regards

Dear Cesar Thank you for taking the time to share your review of the Swissôtel Kursaal Bern. We are delighted that you enjoyed your stay here. We look forward to welcoming you again soon Kind regards

Dear OneidaThank you for taking the time to share your review of the Swissôtel Kursaal BernWe are sorry about the uncomfortable beds. We are delighted that you enjoyed your stay here. We look forward to welcoming you again soon Kind regards

Dear Mrs VineetThank you for your message. We would like to apology that you could not visiting our hotel. In case of No Show, no arrival we charged your credit card as we hold the 2 rooms for you.We hope that for the next stay you going to inform us about changing of your plans that we could avoid cancellation fee. If you have any other issue please do not hesitate to contact us.Best regardsFront Office ManagerAnastasia Wendel

Dear guest Thank you for your review. We hope you had a nice stay with us and would be delighted to welcome you again soon. Kind regards Muriel Riedo Swissôtel Kursaal Bern

Dear RicardoThank you very much for your 5-Star review. We are happy to hear, that you liked our hotel that much.Hope to see you soon again in Bern.Best regards.

Dear Debra Thank you very much for your 5-Star review. We are happy to welcome you soon again in Swissôtel Kursaal in Bern.Best regards.

Dear aston, Thank you for taking the time to review your stay at Swissôtel Kursaal Bern. We are happy to hear that you found the hotel architecturally well designed and that it was a pleasant experience for you. At Swissôtel Kursaal Bern, we strive to ensure our guests have an unforgettable stay with us, beginning with the modern and luxurious design of our hotel. We hope to welcome you back again soon.Sincerely, Swissôtel Kursaal Bern Team

Dear SukhjinderThank you very much for your 5-Star review. We are happy to welcome you soon again in Swissôtel Kursaal in Bern.Best regards.

Dear JAIME J.,Thank you for taking the time to share your experience staying with us at Swissôtel Kursaal Bern. We are delighted to hear that you enjoyed your stay and found the location, staff, and amenities to be great. We pride ourselves on providing a welcoming and comfortable environment, so we are happy that you felt so welcomed here. We look forward to welcoming you back again soon! All the best, Swissôtel Kursaal Bern

Dear Jorge Thank you so much for your review. We are looking forward to welcoming you soon again. Best regards

Dear Maria Carolina, Thank you for taking the time to share your experience at Swissôtel Kursaal Bern. We are sorry to hear that the room size and lack of a window did not meet your expectations during your stay. We understand that this would have been uncomfortable and unappealing and we apologize for any inconvenience caused. At Swissôtel Kursaal Bern, we strive to create unique hospitality experiences that reflect the warm and welcoming culture of Switzerland. Although we regret that this was not your experience, we thank you for bringing this matter to our attention. If there is anything else we can do for you, please do not hesitate to reach out to us directly via email or telephone. We look forward to serving you again in the future with an improved experience in line with our standards and philosophy. Sincerely, Muriel Riedo Swissôtel Kursaal Bern

Dear Mrs. ChanThank you very much for your friendly feedback. We all are happy to hear, that you enjoyed your stay at our hotel. And we are pleased that we were able to fulfil your expactations.We would be very happy to see you again.Best regards.Jenny SchwabSwissôtel Kursaal Bern

Sehr geehrte Frau Nirvan Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt bei uns geniessen konnten. und hoffen, Sie bald wieder begrüssen zu dürfen.Herzlichste GrüsseJenny SchwabSwissôtel Kursaal Bern

Dear Mr. MajeedI certainly do not want to miss the opportunity of thanking you so very much for your friendly feedback. It is a great pleasure for all of us to hear, that you enjoyed your stay at our hotel, and I am very happy that the staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Bern. Best wishes from BernJenny SchwabSwissôtel Kursaal Bern

Dear Mr. Priya I certainly do not want to miss the opportunity of thanking you so very much for your friendly feedback. It is a great pleasure for all of us to hear, that you enjoyed your stay at our hotel, and I am very happy that the staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Bern. Wishing you all the best Jenny SchwabSwissôtel Kursaal Bern

Dear JoshThank you very much for your friendly feedback. We all are happy to hear, that you enjoyed your stay at our hotel. And we are pleased that we were able to fulfil your expactations. We would be very happy to see you again.Best regards Jenny SchwabSwissôtel Kursaal Bern

Dear Joseph Thank you so much for the review. We are looking forward to welcoming you soon again. Best Regards

Merci vielmal für die tolle Bewertung.Bewertungen wie Ihre motivieren uns in unserer täglichen Arbeit. Ich freue mich sehr, dass es Ihnen bei uns so gefallen hat.Wir hoffen, Sie bald wieder bei uns zu begrüssen.Jenny SchwabSwissôtel Kursaal Bern

Guten Tag NicoleVielen herzlichen Dank, dass Sie sich die Zeit genommen haben uns Ihre wertvolle Erfahrung mitzuteilen. Ich werde ihre Bemerkung gerne als Input an unser Front Office weiterleiten.Herzliche GrüsseFlurinSwissôtel Kursaal Bern

Dear KristinThank you very much for your friendly feedback. We all are happy to hear that you enjoyed your stay at our hotel. We are pleased that we were able to fulfil your expactations.We would be very happy to see you again.Best regardsFlurinSwissôtel Kursaal Bern

Dear NehaThank you for taking the time to tell us about your experience at the Swissôtel Kursaal Bern. I am sorry to hear about your itchiness issue. Our housekeeping team is committed to highest standards of cleanliness and we did not have any similar issues before.Could it eventually be an allergic reaction to a specific laundry detergent?We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,FlurinSwissôtel Kursaal Bern