Front of property

Reviews of SANA Berlin Hotel

4.5 out of 5
SANA Berlin Hotel
Nuernberger Str. 33-34, Berlin, BE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 590 out of 1008 reviews" "
Rating 8 - Good. 318 out of 1008 reviews" "
Rating 6 - Okay. 72 out of 1008 reviews" "
Rating 4 - Poor. 23 out of 1008 reviews" "
Rating 2 - Terrible. 5 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Mar 2024
Response from SANA Berlin Team on 6 Mar 2024
Thank you very much for your review. We are very pleased to hear that you were satisfied with your stay with us. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect! Stayed here for a long weekend for my partners 30th birthday. I emailed them on the day of our arrival asking if they could put a bottle of Prosecco and some balloons in our room and this was no problem. We didn’t eat at the actual hotel so I can’t comment on the food. The room and the actual hotel is just gorgeous. The spa is a lovely extra and all of the staff were so friendly and helpful, would definitely recommend!
Stayed 3 nights in Feb 2024
Response from SANA Berlin Team on 29 Feb 2024
Dear Ashleigh,Thank you so much for sharing your experience with us! We are thrilled to hear that you had a perfect stay and that we could contribute to making your partner's 30th birthday celebration memorable. It's wonderful to know that you enjoyed the beautiful room, the spa facilities, and the friendliness of our staff.We appreciate your recommendation and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best regards

10/10 Excellent

chelsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Sana hotel was beautiful. It was a handy location to shops and restaurants but the wrong side of Berlin from the tourist attractions. There were transport strikes the weekend we visited but I'm sure if there weren't, it would have been easy to get to the east side on the metro. The spa was really nice though a lot of children playing. The staff were very friendly and attentive. The breakfast was amazing, so much choice and really delicious. Would definitely recommend.
Stayed 2 nights in Feb 2024
Response from SANA Berlin Team on 9 Feb 2024
Thank you very much for your review. We are very pleased to hear that you were satisfied with your stay with us. We look forward to welcoming you back to our hotel soon and send you our best regards from Berlin.

6/10 Okay

Alvin

Liked: Staff & service, amenities
Stayed 2 nights in Jan 2024
Response from SANA Berlin Team on 21 Mar 2024
Dear Alvin,thank you for your stay in SANA Berlin Hotel and your review.Hopefully we will see you soon again.With kind regardsYour SANA Berlin Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from SANA Berlin Team on 25 Jan 2024
We would like to thank you for choosing SANA Berlin Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future.

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from SANA Berlin Team on 17 Jan 2024
We appreciate your positive feedback and are glad to hear that you had a good experience. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from SANA Berlin Team on 17 Jan 2024
We appreciate your positive feedback and are glad to hear that you had a good experience. Thank you for taking the time to share your thoughts with us.

6/10 Okay

Gary, Glasgow

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from SANA Berlin Hotel Team on 10 Jan 2024
Thank you for your feedback

6/10 Okay

Wim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are beautiful but are not soundproof. You hear everything from the elevator, the hallway, the guests above and the street... For the price of the room breakfast should be included.
Stayed 4 nights in Dec 2023
Response from SANA Berlin Hotel Team on 10 Jan 2024
Thank you for your feedback

8/10 Good

Mark

Stayed 4 nights in Dec 2023
Response from SANA Berlin Team on 25 Jan 2024
We would like to thank you for choosing SANA Berlin Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from SANA Berlin Team on 25 Jan 2024
We would like to thank you for choosing SANA Berlin Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future.

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Once again a German hotel mandates the temperature in my room. Too hot? Open a window. Too noisy: close the window. Lose:lose and they are unappologetic. Ridiculous!
Stayed 2 nights in Dec 2023
Response from SANA Berlin Team on 6 Jan 2024
We appreciate you taking the time to share your feedback. It's unfortunate to hear that you had a less-than-ideal experience with the room temperature at the hotel. We understand that individual preferences for room temperature can vary, and it's essential for guests to have a comfortable and enjoyable stay.If you haven't done so already, we recommend reaching out to the hotel's front desk or management to express your concerns directly. They may be able to provide additional solutions or accommodations to improve your experience.We apologize for any inconvenience you've encountered, and we hope that your overall stay at the hotel is otherwise enjoyable. If there's anything specific you'd like assistance with or if you have further comments, please feel free to share.

10/10 Excellent

Brock

Stayed 4 nights in Dec 2023
Response from Your SANA Berlin Team on 6 Jan 2024
Lieber Brock,Vielen Dank für Ihren Aufenthalt bei uns und für Ihre tolle Bewertung.Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genießen konnten und freuen uns schon auf einen erneuten Besuch.Mit freundlichen GrüßenIhr SANA Berlin Team

10/10 Excellent

Bendar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from SANA Berlin Team on 11 Jan 2024
thank you for your review!

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Wont recommend
Great location, small but warm and nice swimming pool (the highlight). Dirty rooms, got an ok one at a third attempt (they claimed it was the structure of the tiles, but you could scrape the spots away with your finger). Did not remove all dirty cups and cutlery when cleaning. Few hooks to hang your clothes and towels. Did not clean the tables and generally bad cleaning. No information in the room about hotel facilities.
Stayed 3 nights in Dec 2023
Response from SANA Berlin Team on 11 Jan 2024
Thank you for sharing your feedback regarding your recent stay at SANA Berlin Hotel. We appreciate you taking the time to provide us with detailed insights into your experience.We are pleased to hear that you enjoyed the hotel's great location and found the swimming pool to be a highlight. However, we sincerely apologize for the cleanliness issues you encountered in your room. It is disappointing to learn about the condition of the rooms and the lapses in cleaning services. This does not meet our standards, and we deeply regret any inconvenience caused.Your comments regarding the lack of information in the room about hotel facilities are also duly noted, and we will review and improve our communication to ensure all necessary details are readily available for our guests.Please be assured that your feedback will be shared with our housekeeping and management teams to address the areas that need improvement. We take your concerns seriously and will take corrective actions to prevent similar issues in the future.We hope you might consider giving us another opportunity to provide you with a better experience on a future visit. We value your feedback, and it will help us enhance our services.Thank you for your understanding.

10/10 Excellent

Ali

Stayed 5 nights in Nov 2023
Response from SANA Berlin Team on 11 Jan 2024
thank you for your review!

10/10 Excellent

SHACHAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at the Sana hotel
Second time at the Sana, first was in the apartments, located not far from the heart of kudamm, staff was very welcoming, clean hotel good service.
Stayed 5 nights in Dec 2023
Response from SANA Berlin Team on 14 Dec 2023
Dear SHACHAR,Thank you for choosing SANA Berlin for your stay and for taking the time to share your experience with us. We're delighted to hear that you returned for a second visit and enjoyed our apartments' location, the welcoming staff, cleanliness, and good service.It's our pleasure to provide a positive and comfortable experience for our guests, and we look forward to welcoming you back for future stays. If you have any specific feedback or suggestions for improvement, please feel free to let us know.

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from SANA Berlin Team on 14 Dec 2023
Vielen Dank für Ihre Bewertung.

8/10 Good

Emad

Liked: Cleanliness, staff & service, property conditions & facilities
Response from SANA Berlin Hotel Team on 6 Feb 2024
Lieber Emad,Vielen Dank für Ihren Aufenthalt im SANA Berlin Hotel und für Ihre tolle Bewertung.Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten und hoffen Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr SANA Berlin Team

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel , location, and service
Stayed 3 nights in Nov 2023
Response from SANA Berlin Team on 14 Dec 2023
thank you so much!

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall would stay again!
I would definitely recommend this hotel it was what I was expected the lobby bar and restaurant are lovely tasty food and good drinks with a good atmosphere. The rooms were very nice very big heating was brilliant I would maybe recommend more wardrobe storage but other than that I couldn’t fault it. The annoying thing about our stay is the sauna and steam room we’re not working for the 3 of 4 days we stayed which was dissapointing. Breakfast was very good had a wide range of option and good for price.
Stayed 4 nights in Dec 2023
Response from SANA Berlin Team on 14 Dec 2023
Thank you for your amazing review and your understanding about the sauna situation.

10/10 Excellent

PHILIP

Stayed 3 nights in Nov 2023
Response from SANA Berlin Team on 11 Jan 2024
thank you for your review!

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room
Stayed 3 nights in Nov 2023
Response from Your SANA Berlin Team on 26 Nov 2023
Dear Eugene,thank you for your stay in SANA Berlin Hotel and your amazing feedback.Hope to see you soon again.With kind regardsYour SANA Berlin Team

8/10 Good

Dina

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I liked the room as it was spacious. However l, couch was not clean and the material is terrible. Also staff had a terrible condescending attitude. Housekeeping is terrible
Stayed 6 nights in Nov 2023
Response from SANA Berlin Team on 28 Nov 2023
vielen Dank für Ihr Feedback.

10/10 Excellent

Chung Man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and convenient
Stayed 2 nights in Nov 2023
Response from SANA Berlin Team on 28 Nov 2023
thank you for your feedback

10/10 Excellent

Anterine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from SANA Berlin Team on 20 Nov 2023
vielen Dank für Ihre Bewertung.

10/10 Excellent

Malcolm

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from SANA Berlin Team on 20 Nov 2023
vielen Dank für Ihre Bewertung.

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean and comfortable!
Stayed 2 nights in Nov 2023
Response from SANA Berlin Team on 4 Nov 2023
Hello Natasha,Thank you for your positive feedback! We're delighted to hear that you had a great experience at our hotel and found it to be clean and comfortable. Our team works hard to provide a comfortable and enjoyable stay for our guests, so it's always rewarding to receive such positive comments. If you have any further comments or if there's anything specific you enjoyed during your stay, please feel free to share. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, clean, modern, luxurious hotel
Fantastic stay, with a modern clean room and a great bathroom. The bed and bedding was very comfortable and soft. The pool and sauna were small but high quality. The only slight improvement would be a better TV.
Stayed 3 nights in Oct 2023
Response from SANA Berlin Team on 7 Nov 2023
Thank you for your fantastic review! We're delighted to hear that you had a great stay in our modern and luxurious hotel. Your compliments on the clean room, comfortable bed, and high-quality pool and sauna facilities are much appreciated. We'll take your feedback about the TV into consideration for future improvements. If you have any more suggestions or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back!

10/10 Excellent

hongbin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charge parking to much
Stayed 1 night in Oct 2023
Response from SANA Berlin Team on 31 Oct 2023
Hello,Thank you for sharing your feedback about the parking charges. We appreciate your input, and we understand that parking costs can be a concern for our guests. We constantly review our pricing to ensure it aligns with the local market and our expenses for maintaining the parking facilities.Your feedback is valuable to us, and we will take it into consideration as we continue to evaluate and adjust our parking rates. We aim to provide the best possible service and value for our guests.If you have any further questions or concerns, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide a more satisfactory experience.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall really nice.
It’s a lovely hotel in a fairly quiet neighbourhood. Good for families as the 2 bed apartment is spacious with a sofa bed and extra bathroom. The pool is small (but meant to be more of a plunge/dip after the sauna) which disappointed my children but we still enjoyed using it each day. There is a ‘no kids’ time in the evening so adults can still chill without noise! Staff are friendly. Food in restaurant is nice. Supermarkets within 2 mins walk (I prefer Nah und Gut to Netto). Tube station on the doorstop and lots of shopping and restaurants nearby. I only give 4 stars as there was one very squeaky bed, an odd damp smell in the room (faint) and a few dents in the walls that needed repairing. I did not like the echoing tiled floor corridor outside our room which was so noisy when people walked around or shut their doors. Overall though, a good sightseeing trip with two older kids.
Stayed 4 nights in Oct 2023
Response from SANA Berlin Team on 31 Oct 2023
Dear Guest,Thank you for sharing your feedback regarding your recent stay at our hotel. We're pleased to hear that you had an overall nice experience, and we appreciate your comments and suggestions.We're delighted to know that you found our 2-bed apartment spacious and suitable for families. We're also glad that you enjoyed the pool and the adults-only time provided for relaxation. Your positive remarks about the staff, restaurant, and the hotel's location are greatly appreciated.We have taken note of your concerns regarding the squeaky bed, the faint damp smell, dents in the walls, and the noise in the corridor. Your feedback is essential for us to address these issues and improve our services.Once again, we thank you for your feedback, and we hope you had a memorable sightseeing trip in Berlin. If your travels bring you back to the area, we would be delighted to welcome you again and provide you with an even better experience.

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great find for Berlin
Comfortable hotel for a weekend away
Stayed 4 nights in Oct 2023
Response from SANA Berlin Team on 12 Oct 2023
Dear Guest,Thank you for your brief feedback regarding your stay at SANA Berlin Hotel. We're pleased to hear that you found the hotel comfortable for a weekend away.If you have any further comments or specific requests, please do not hesitate to contact us. We look forward to welcoming you back in the future.Best regards

6/10 Okay

Charles

Travelled with partner
Compared to the photos online, this property is very outdated. The flooring, the electronics in the room, the furniture in the room are pretty old and used. The concept of the property is unique but doesn’t seem like they have done any renovations in a very long time. We had a negative experience at the restaurant. We were told that we are to sit anywhere we wanted and someone would be right with us. After waiting 15 minutes and having several waiters walk past us numerous times, we decided to leave and go to a restaurant outside of the hotel.
Stayed 2 nights in Oct 2023
Response from SANA Berlin Team on 12 Oct 2023
Dear Charles,Thank you for sharing your feedback about your experience at SANA Berlin Hotel. We appreciate your comments, and we apologize that your stay did not meet your expectations.We are sorry to hear that you found the property to be outdated compared to the online photos. Your feedback regarding the room's condition is important, and we will review it to determine areas where renovations and improvements may be necessary.Regarding your negative restaurant experience, we sincerely apologize for the inconvenience you encountered. We will address this matter with our restaurant staff to ensure a smoother and more welcoming dining experience for our guests in the future.Your comments are valuable to us, and we appreciate your input. We hope you will consider giving us another opportunity to provide you with a better experience in the future. If you have any additional comments or specific requests, please do not hesitate to contact us.Warm regards

8/10 Good

RISAKO

Travelled with family
Disliked: Cleanliness
Only bathroom was not cleaned enough. There are some hairs every day.
Stayed 3 nights in Oct 2023
Response from SANA Berlin Team on 12 Oct 2023
Dear RISAKO,Thank you for your feedback regarding your stay at SANA Berlin Hotel. We appreciate your comments, and we apologize for the inconvenience you experienced with the cleanliness of the bathroom.Your feedback is important to us, and we will address this matter with our housekeeping team to ensure that the bathroom is cleaned to the highest standard.We hope you had an otherwise enjoyable stay with us, and we look forward to welcoming you back in the future. If you have any additional comments or specific requests, please do not hesitate to contact us.

10/10 Excellent

Jill

Stayed 2 nights in Oct 2023
Response from SANA Berlin Team on 31 Oct 2023
Vielen Dank für Ihre Bewertung.

10/10 Excellent

Allyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Modern property with great facilities for the price. Would book again if in Berlin.
Stayed 7 nights in Sep 2023
Response from Ihr SANA BERLIN Hotel Team on 12 Oct 2023
Dear Allyn,thank you for your stay in SANA Berlin Hotel and your amazing feedback.We would be more than happy to see you soon again.With kind regardsYour SANA Berlin Team

10/10 Excellent

Cinzia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked they had a pool, sauna.
Stayed 4 nights in Sep 2023
Response from SANA Berlin Team on 29 Sept 2023
thank you for the review!

6/10 Okay

Kent

Stayed 2 nights in Sep 2023
Response from SANA Berlin Team on 23 Sept 2023
vielen Dank für Ihre Bewertung.

10/10 Excellent

Krupa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from SANA Berlin Team on 23 Sept 2023
vielen Dank für Ihre Bewertung.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from SANA Berlin Team on 21 Sept 2023
Dear Samuel,thank you for your stay in SANA Berlin Team and your very nice review.We would be very happy to see you soon again.With kind regardsYour SANA Berlin Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2023
Response from SANA Berlin Team on 21 Sept 2023
Dear Guest,thank you for your stay in SANA Berlin Hotel and your amazing review.We would be very happy to welcome you soon again.With kind regardsYour SANA Berlin Team

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 5 nights in Sep 2023
Response from SANA Berlin Team on 21 Sept 2023
Dear Roger,thank you for your stay in SANA Berlin Hotel and your amazing review.Hopefully we will see you soon again.With kind regardsYour SANA Berlin Team

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from SANA Berlin Team on 16 Sept 2023
Dear Antony,thank you for your stay in SANA Berlin Hotel and your amazing review.Hopefully we will see you soon again.With kind regardsYour SANA Berlin Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sana Hotel in Berlin
Lovely hotel situated close to the zoo, Tier Garten. The hotel is convenient, clean and well maintained. The rooms are bright, well appointed and spacious. I would happily stay there my next visit to Berlin.
Stayed 7 nights in Sep 2023
Response from SANA Berlin Team on 16 Sept 2023
Dear Stephen,thank you for your stay with us and you amazing review.We are happy that you enjoyed your stay, hopefully we will see you soon again.With kind regardsYour SANA berlin Team

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from SANA Berlin Team on 16 Sept 2023
Dear Radu,thank you for your stay in SANA Berlin Hotel and your amazing review.Hopefully we will see you soon again.With kind regardsYour SANA Berlin Team

10/10 Excellent

parham

Stayed 4 nights in Aug 2023
Response from Your SANA Berlin Hotel Team on 12 Oct 2023
Dear Parham,thank you for your stay in SANA Berlin Hotel and your amazing review.We would be more than happy to see you soon again.With kind regardsYour SANA Berlin Team

10/10 Excellent

Christo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
SANA was fantastic, great location, friendly staff. the Junior Suite is highly recommended. The Hotel could consider some English TV channels even if just for news.
Stayed 6 nights in Aug 2023
Response from Sana Berlin Team on 17 Sept 2023
Dear Christo,thank you for your stay in SANA Berlin Hotel and your amazing feedback.We are very happy that you had a great time with us.Hope to see you soon again.With kind regardsYour SANA Berlin Team

8/10 Good

Tanner, Waterloo

Stayed 2 nights in Aug 2023
Response from SANA Berlin Team on 21 Sept 2023
Dear Tanner,thank you for your stay in SANA Berlin Hotel and your nice review.We would be very happy to welcome you soon again.With kind regardsYour SANA berlin Team

2/10 Terrible

David

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Had a regrettable experience at SANA Berlin Hotel. It was a work trip, arrived after check-in time and room was not ready. I booked a one bedroom suite and the condition of the room was simply unacceptable - peeling paints on the ceilings, walls, and there were smudges and dead mosquitos all over the walls. Additionally, there was no slippers. I was told that housekeeping was in the process of restocking them. Overall, the value of this hotel is honestly quite poor. My advise is stay away from this hotel, there are much better options in this price range.
Stayed 1 night in Aug 2023
Response from SANA Berlin Team on 21 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your stay at the SANA Berlin Hotel.We sincerely apologize for the regrettable experience you had during your visit. The issues you encountered with your room, including peeling paint, smudges, dead mosquitos on the walls, and the absence of slippers, are not reflective of the high standards we strive to maintain. We understand your disappointment, and we take your comments seriously.Your feedback is invaluable to us, and we will address these issues with our housekeeping and maintenance teams to ensure that such situations are not repeated in the future. We are committed to providing our guests with a comfortable and pleasant stay, and we regret that we fell short on this occasion.We appreciate your advice and will work diligently to improve our services and facilities. We hope that you will consider giving us another chance to provide you with a more positive experience should your travels bring you back to Berlin.Sincerely,The SANA Berlin Hotel Team

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review I always get a bit dubious of hotels that offer additional benefits to Expedia Gold Members because they often fail to deliver service to the standard expected of them… but this hotel was so much better than I was expecting! De Lima I plotted on the map of Berlin all the tourist traps I wanted to visit and this hotel is around an hour walk away from most of them. But in reality, I think I must’ve missed some of the nearby attractions when planning my trip! The hotel was so close to the zoo and lots of amazing restaurants and shops! So now for the hotel itself. I reached out in advance to tell them it was my birthday. They sent champagne and two small cheesecakes to our room with a note to recognise my birthday! It was such an amazing surprise! We booked a junior suite and OMG I recommend doing this! It was amazing! We’ve stayed in a good chunk of the most amazing hotels in the world, and this one competes with them! This hotel is only one inspection away from 5 stars! As far as I’m concerned it’s already got them! The fixtures and fittings were top quality. The water pressure in the shower and bath were both brilliant. The TV was so modern, allowing guests to steam from their own devices. The staff in bar were very attentive and very friendly, we enjoyed speaking with the female member of staff who served us. I also have to say the member of staff who checked us in (De Lima) was very professional and friendly too! Thank you Sana Hotel!
Stayed 2 nights in Aug 2023
Response from Your SANA Berlin Hotel Team on 20 Aug 2023
Dear Terry,thank you for your stay in SANA Berlin Hotel and thank you soo much for your amazing feedback.We are very happy that you had such a great stay with us and you were able to enjoy and celebrate your birthday.Hopefully we will see you soon again!With kind regardsYour SANA Berlin Team