Family Room | Hypo-allergenic bedding, individually decorated, individually furnished

Reviews of Old Town Hotel Berlin

Old Town Hotel Berlin
Greifswalder Str. 211, Berlin, BE

Reviews

8.4

Very good

Rating 10 - Excellent. 156 out of 456 reviews" "
Rating 8 - Good. 231 out of 456 reviews" "
Rating 6 - Okay. 60 out of 456 reviews" "
Rating 4 - Poor. 7 out of 456 reviews" "
Rating 2 - Terrible. 2 out of 456 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean comfortable and very easy access to the tram.
Stayed 3 nights in Mar 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Very good location right by tram stop and about a mile from Alexanderplatz. Comfortable room and very quiet as well away from road. Kettle in room plus free coffee from reception was a plus!
Stayed 4 nights in Oct 2023
Response from Cian Wolfram-Freyer, Guest Relations on 5 Dec 2023
Many thanks for your kind review. We are glad, that you liked the location as well as the quietness. Best wishes

10/10 Excellent

laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice stay pretty clean and covinient.
Stayed 4 nights in Sep 2023
Response from Cian Wolfram-Freyer, Guest Relations on 12 Oct 2023
Many thanks for your kind review. We are glad that you enjoyed your stay with us. Best regards

10/10 Excellent

Jj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel well worth a visit
Lovely room, huge bed, and a kettle :) Set in a quiet court yard close to the tram stop so getting about is easy. The staff are welcoming, friendly & speaking in English and other languages happy to help us find our way to the Mercedes Arena for a concert. A continental breakfast each morning with freshly baked bread buns & will make gluten free for you if needed. Well worth stopping over.
Stayed 4 nights in Sep 2023
Response from Cian Wolfram-Freyer, Guest Relations on 12 Oct 2023
Thank you for taking the time to write these lovely words. It makes us happy to read, that you liked the room and our breakfast. Your compliment will be forwarded to the team. Best wishes

10/10 Excellent

Ksenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. Close to everything and safe and quiet.
Stayed 15 nights in Sep 2023
Response from Cian Wolfram-Freyer, Guest Relations on 12 Oct 2023
Thank you for your review. It makes us happy to read, that you enjoyed your stay with us and liked the quietness. Best wishes

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Quirky, fun interior. Amazing breakfast. Wonderful, friendly staff.Streetcar stop in front of hotel - 4 stops from Alexanderplatz.
Stayed 4 nights in Sep 2023
Response from Cian Wolfram-Freyer, Guest Relations on 12 Oct 2023
Thank you for your kind words. We are glad that you liked the breakfast and your compliment will be forwarded to the team. Best regards

10/10 Excellent

Karen, Ithaca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located in the vibrant Prenzlauerberg neighborhood. It's directly on a tram line, but also inside the inner courtyard of an apartment block so it's very quiet. It has a modern charm to the rooms and décor. The staff is friendly and helpful.
Stayed 4 nights in Nov 2022

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A secret gem. Unassuming exterior, but with all the amenities needed for a comfortable stay. Patient helpful staff, delicious breakfast, convenient transportation nearby, great shower!
Response from Thank you on 15 Nov 2022
Thank you very much for your lovely words. It makes us happy to hear that you enjoyed your stay and liked the exterior and the breakfast. We will forward your words to our team. Best regards, Romana Wolfram, Management

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Great location right by tram stop. Quiet room - good value for money
Stayed 5 nights in Oct 2022
Response from Thank you on 15 Nov 2022
Many thanks for your great review. It makes us happy to read, that you enjoyed your stay with us and liked the room. We would be glad to welcome you again. Kind regards, Romana Wolfram, Management

8/10 Good

Sonita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location. Easy to catch the public transportation. Cute room with enough space. Elevator that works. No air conditioning, but there was a fan in the room and a hood breeze in the evening. Two bottles of free water and free coffee. Loved the view to the garden. Staff was friendly and it was easy to check in and out. Definitely felt secure and safe there.
Stayed 2 nights in Jul 2022
Response from Thank you on 4 Aug 2022
Thank you very much for your kind review. We are glad that you liked your stay in our hotel. Best regards, Romana Wolfram, Manager

10/10 Excellent

John

Stayed 4 nights in Apr 2022
Response from Thank you on 15 Nov 2022
Thank you very much for your kind review. Best regards, Romana Wolfram, Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Thank you on 15 Nov 2022
Thank you very much for your kind review. Best regards, Romana Wolfram, Management

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located I out of the tourist area, this makes it excellent in better pricing, the avenue is very centric, has a tram station at a 3 minute walk, many local restaurants around, the staff is friendly and the hotel gives you a home feeling. Pricing is great too
Stayed 1 night in Oct 2019
Response from stefan on 2 Nov 2019
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We would be very happy to welcome you soon again! Stefan, OTA-Berlin

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city break
Such a convenient location, this very comfortable hotel is ideal for a city break visit. The staff are very friendly and helpful.
Stayed 4 nights in Oct 2019
Response from OTA-Berlin on 23 Oct 2019
Thank you for the stellar review! We were happy to host you in Berlin and would be glad to welcome you back anytime!

10/10 Excellent

L, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location with tram M4 right outside. Easy from Tegel and to Alexander platz. otherwise, reasonable transfers on public transport. Nice breakfast available and individually decorated rooms make it more homey. Local restaurants all around. Staff could be better versed on locations of standard tourist questions, like public transport to the typical sites...that is, anything not directly off M4. Also, where the local post office is.
Stayed 7 nights in Sep 2019
Response from stefan on 9 Oct 2019
Dear Guest, We are very pleased that you enjoyed it so much with us. Thank you so much for taking the time to tell us your feedback. It is a matter of the heart to pamper all our guests with an excellent product and a warm service every day of the year. We would be very happy to welcome you again soon. Your OTA-Berlin team

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very convenient location, clean and cosy, room is big and comfotable. Very helpful staff.
Stayed 5 nights in Sep 2019
Response from OTA Berlin on 3 Oct 2019
Dear Guest, thank you for your positive feedback! We hope to be able to welcome you back soon in Berlin! Daniel, OTA Berlin

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Beware of a bedbugs
There was bedbugs in our room, we found this on a last night before leave, but this makes this night really nervous and we was forced to review anything from bags after come back home.
Stayed 4 nights in Sep 2019
Response from OTA-Berlin on 2 Oct 2019
Dear Guest, Thank you for leaving this feedback which we take very seriously. Can you please tell us which room you stayed in so we can address the issue properly? We would greatly appreciate your assistance! Regards, Nathan Pfluger

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the room was most outstanding. I also liked the quietness, perhaps due to the location.
Stayed 3 nights in Jul 2019
Response from stefan on 19 Jul 2019
Dear Guest, Thanks for your stay and your lovely compliments! It is wonderful to hear that you enjoyed it so much with us. We hope to welcome you again soon. Your OTA-Berlin team

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from stefan on 27 Jul 2019
Dear guest, Thank you very much for your positive feedback, 10 out of 10 points makes us very happy :)) We hope we can welcome you again soon, Greetings from Berlin, your OTA-Berlin team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this property. It is new and clean and the staff is very kind. I wish it had a refrigerator in the room. There are places to eat and little markets near by. We also found it easy to walk and trams right outside.
Stayed 3 nights in Jun 2019
Response from stefan on 14 Jun 2019
Dear Guest, We are very pleased that you enjoyed it with us. Thank you so much for taking the time to tell us your feedback. It is a matter of the heart to pamper all our guests with an excellent product and a warm service every day of the year. We would be very happy to welcome you again soon. Your OTA-Berlin team

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from stefan on 14 Jun 2019
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We would be very happy to welcome you soon again! Stefan, OTA-Berlin

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, if a little far out.
A little further than I had thought to the main sites in Berlin. Not a bad walk if you're able to walk it. I happened to hurt my ankle before this trip and definitely would have liked something a touch closer. Otherwise, super clean, comfortable, and easy. I did take an uber from the train. But probably easy to walk to from the nearest train station. The closest tram was under construction when I was there.
Stayed 2 nights in Mar 2019
Response from stefan on 27 Mar 2019
Dear Kaitlyn, Thank you very much for your positive feedback, 10 out of 10 points, which of course makes us very happy :) It is always nice to hear when our guests feel comfortable with us. Thank you for taking the time to send us your feedback! And of course there are so many things for a sightseeing in Berlin, it is difficult to be near by all of them. We are very sorry, if your favourites weren't to near. We hope we can welcome you again soon, Greetings from Berlin, Stefan, OTA-Berlin

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service
Property was located in a courtyard about 15 min walk from central Berlin. The tram stopped right outside so easy access to town and all transport links.
Stayed 4 nights in Feb 2019
Response from stefan on 16 Mar 2019
Dear Guest, Thanks for staying with us and taking some time to send us your positive feedback! We would be very happy to welcome you again soon! Kind regards! Stefan, OTA-Berlin

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from stefan on 7 Apr 2019
Dear Guest, Thanks for staying with us and taking some time to send us your positive feedback! We would be very happy to welcome you again soon! Kind regards! Stefan, OTA-Berlin

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Discreet location and was also quite. Close to lots of transport links and offers great bakeries close by
Stayed 3 nights in Feb 2019
Response from stefan on 26 Feb 2019
Dear Guest, We are happy that you enjoyed it so much with us. It is a matter of the heart to pamper all our guests with an excellent product and a warm service every day of the year.Thank you so much for taking the time to tell us your feedback. We hope to welcome you again soon. Stefan, OTA-Berlin team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OTA Berlin great place to stay
An excellent place to stay in Berlin. Good value for money and really friendly staff.
Stayed 3 nights in Feb 2019
Response from stefan on 24 Feb 2019
Dear Paul, Thanks for staying with us and taking your time to send us your flattering feedback! We are very pleased that you enjoyed it so much with us! We hope to see you again soon! Best regards & have a great Sunday! Stefan OTA-Berlin

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As a last minute booking after missing a flight and changing destination getting to this hotel and finding it so comfortable, welcoming and clean was a great start to what could have been a disaster! The location was fantastic with a tram stop outside the hotel you’re at Alexander platz in minutes, not that the walk was too far either (about 15mins) and from there there are so many different options to get to every corner of Berlin. I will defintely be returning next year when ininterrail round Europe. Thankyou so much old town hotel!
Stayed 3 nights in Feb 2019
Response from stefan on 21 Feb 2019
Dear Bobbie, We are very pleased that you enjoyed it so much with us. Thank you so much for taking the time to tell us your feedback. It is a matter of the heart to pamper all our guests with an excellent product and a warm service every day of the year. You were wonderful guests (I met you at the reception) and we would be very happy to welcome you again soon. Stefan, OTA-Berlin

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was excellent in the lovely district of Prenzlauerberg and it was in a quiet back courtyard. Staff were friendly and helpful.
Stayed 5 nights in Feb 2019
Response from stefan on 21 Feb 2019
Dear Guest, Thanks for your stay and your lovely compliments! It is wonderful to hear that you enjoyed it so much with us. We hope to welcome you again soon. Stefan, OTA-Berlin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent transport links, tram station right outside. Lovely hotel on main road but set back so its really quiet can't hear any noise or traffic. Lots of local bakeries in the street for breakfast. Very accommodating, we forgot to respond to inform them of late check in so we rang them and they told us they would send us an email with the instructions on how to get the keys which was all very easy and straightforward.
Stayed 4 nights in Jan 2019
Response from stefan on 25 Jan 2019
Dear Guest, Thank you very much for your positive feedback, 5 out of 5 points, which of course makes us very happy :)) It is always nice to hear when our guests feel comfortable with us. Thank you for taking the time to send us your feedback! We hope we can welcome you again soon, Greetings from Berlin, Your OTA-Berlin team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Old building but ok office closes and we had to check out and there was no place to drop the key
Stayed 3 nights in Dec 2018
Response from stefan on 25 Jan 2019
Dear Guest, thanks for staying with us and taking your time to send us your feedback! We are pleased that you enjoyed it with us! We are very sorry, if nobody told you to just drop the key into our mailbox, when the reception is closed in the night. Nevertheless we hope to see you again soon! Best regards & have a great weekend! Your OTA-Berlin team

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money!
Very clean, quiet and comfortable hotel. Although its about a 30 min walk from Alexanderplatz its easily accessable via metro. Walks nice after a few beers though!
Stayed 3 nights in Nov 2018
Response from stefan on 9 Dec 2018
Dear Guest, Thanks for your stay and your lovely compliments! It is wonderful to hear that you enjoyed it so much with us. We hope to welcome you again soon. Your OTA-Berlin team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff
Staff very friendly and informative. Perfect location for Alexander Platz, with the tram stop just outside and 3 stops away. Rooms are a good size and ok for price. Double bed was two singles pushed together, but we only slept there so no problem.
Stayed 2 nights in Oct 2018
Response from stefan on 2 Nov 2018
Dear Guest, Thanks for staying with us and taking your time to send us your positive feedback! It is great to hear that you've enjoyed your stay with us! We hope to see you again soon! Best regards & have a great weekend! Your OTA-Berlin team

6/10 Okay

Audra, England

Good hotel for short trip to Berlin
I have to say we enjoyed our stay at this hotel in Berlin. Facilties are good in the room and the hotel was very quiet. The room could have done with heating a little more but on the whole good value for the money we paid. Breakfast was OK but could have done with more variation each day. Staff friendly and helpful. Location is about 15-20 min walk to centre of Berlin.
Stayed 3 nights in Sep 2018
Response from stefan on 25 Oct 2018
Dear guest, Thanks for your feedback! We are very sorry, if the heating did not work on these first cold days, we did care of that immediately. We hope we can welcome you again soon, Best regards, your OTA-Berlin team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice, low-key place. Right by the tram line and lots of food options close by. I’d stay here again!
Stayed 3 nights in Sep 2018
Response from stefan on 25 Oct 2018
Dear Guest, Thanks for your stay and your compliments! It is wonderful to hear that you enjoyed it with us. We hope to welcome you again soon. Your OTA-Berlin team

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, pleasant budget hotel
Surprisingly cute, comfortable, and quiet. I would stay here again. Close to transit. Adjacent neighbourhood is tree lined and lovely.
Stayed 4 nights in Sep 2018
Response from stefan on 25 Oct 2018
Dear Guest, Thanks for your stay and your lovely compliments! It is wonderful to hear that you enjoyed it with us. We hope to see you again soon. Your OTA-Berlin team

10/10 Excellent

Oembers

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great hotel nearby transit to city center, food, and bars. Would go back
Stayed 2 nights in May 2018

8/10 Good

Sigrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a nice pension type hotel in the old East Berlin apartment blocks. It was quiet, and comfortable. No air conditioning . Elevator was being worked on, but the owner took my suitcase up to the 5th floor for me! The breakfast was very nice. There is a street car outside that goes to Alexanderplatz, so you can connect to s or u Bahn transportation . They were helpful and friendly. There are lots of nice restaurants close to the hotel.
Stayed 3 nights in May 2018
Response from stefan on 6 Jul 2018
Thank you for your stay and your positive feedback. Nice that you enjoyed it so much! We look forward to welcoming you soon again as a guest. Your OTA Berlin team

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Under construction
The hotel was being renovated and in the process of adding an elevator. A bit of a building site. But when it is done, I think it will be great. Room was small but nice and clean. Bathroom was fine. Wi-Fi was slow.
Response from stefan on 23 Mar 2018
Dear Guest, Thanks for staying with us and taking some time to send us your feedback! We are sorry that the elevator wasn't ready at your stay, but it should be done in the next weeks. We are all very excited to have an elevator soon. Hope to see you then again. OTA Berlin, Stefan

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice staff, hotel way better in photos
Not a 3 stars hotel. Could use a good cleaning. Saw an enormous rat right outside reception.
Stayed 1 night in Nov 2017
Response from stefan on 5 Jan 2018
Thanks for staying at Old Town Hotel Berlin. We appreciate your feedback! We were working on the problem, which you mentioned and it is solved now. But also not easy in Berlin... Hope we can welcome you soon again at our hotel!

10/10 Excellent

Jas, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, really helpful staff
Small hotel in a great location. Staff are very helpful and friendly. Room was very warm which was great as I stayed on a wintery day. Only drawback is that there isn't a lift at the moment but they are haven't one built as we speak!
Stayed 1 night in Nov 2017
Response from Stefan Scheuring on 14 Dec 2017
Thanks for staying with us. We appreciate your feedback! Construction work for the lift is almost done, the lift should be ready soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are working on the hotel making some nice improvements. Our room was nice and big. Entrance to the hotel was a little sketchy but was really okay in the long run. The breakfast buffet was very good.
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Will be nice when it's not a building site!!
Pros: friendly staff, a v short walk to lovely leafy Prenzlauer Berg which is packed with restaurants and chilled bars, gorgeous big rooms, on good tram routes, cheap. Cons: the hotel was going through a major renovation when we visited - in the hallways, windows were missing and workmen were banging from 7am which meant there was no chance of a lie in. And we felt a little cheated that they were open considering how much work was being done. It will be lovely when the work is completed though!
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Old town is wonderful. Staff is great as are the facilities. Very clean and a really really great neighborhood.
Stayed 4 nights in Jun 2017

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Room comfort
NO ELEVATOR! But great service!
No elevator, and I did not see notice of this in description. Beds were uncomfortable, sofa bed was awful. Recently renovated but from Ikea. You have to walk through a dark alley behind a Chinese restaurant (with large, rather active rats in their dumpsters which you also walk by) to get to property. Long hairs in bathroom on the wall (all of us are men with short hair). Toilet really far off the ground which made it hard to use. Staff was VERY friendly and accommodating and helped us find a check in solution after our first flight in was canceled.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Recommended place to stay in Berlin
Nice area with restaurants and shops around. Tram stop in front of hotel. Very quiet, great breakfast.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and well appointed
Hotel was conveniently located near my office but closer to the nice bars of Prenzlauer Berg. Set in a very quiet location

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and convenient hotel
Nicely decorated, clean and spacious room in quiet hotel. Shame about the funny smell, like someone had been smoking in there. Also, some of the lights were not working properly. Good location, tram stop nearby, 3 stops from Alexanderplatz.