All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Unable to meet commitment. Lack in communication. Was a very unhappy guest. I spent hours at the reception desk explaining a no show for one of the rooms. The diplomat checked in for a couple of hours and checked out.
Dear Guest,Thank you for giving us a positive rating. We are happy to know that you enjoyed our services. We look forward to welcome you back at The Chancery Pavilion.Warm Regards,Vamsi KrishnaFront Office Manager
Everything good except the shower in the room was barely a trickle.
Keith
Stayed 6 nights in Feb 2024
Response from Vamsi Krishna on 19 Mar 2024
Dear Guest,Thank you for giving us a kind feedback. We are happy to know that you enjoyed our services. We look forward to welcome you back at The Chancery Pavilion.Warm Regards,Vamsi KrishnaFront Office Manager
8/10 Good
Raghu
29 Feb 2024
Raghu
Stayed 2 nights in Feb 2024
Response from Vamsi Krishna on 19 Mar 2024
Dear Guest,Thank you for giving us a positive feedback. We are happy to know that you enjoyed our services. We look forward to welcome you back at The Chancery Pavilion.Warm Regards,Vamsi KrishnaFront Office Manager
Dear Guest,Thank you for giving us a 5-star rating. We are happy to know that you enjoyed our services and we look forward to welcoming you back at The Chancery Pavilion.Warm Regards
The stay was excellent in all respects, an I would like to visit again.
Meena
Stayed 3 nights in Jun 2023
Response from Vamsi Krishna on 16 Jun 2023
Dear Guest,Thank you for giving us a 5-star rating. We are happy to know that you enjoyed our services and we look forward to welcome you back at The Chancery Pavilion.Warm Regards,
2/10 Terrible
sanjay
15 Jun 2023
sanjay
Stayed 3 nights in Jun 2023
10/10 Excellent
Raja
22 Apr 2023
Raja
Stayed 5 nights in Apr 2023
Response from Vamsi Krishna on 16 Jun 2023
Dear Guest,Thank you for giving us a 10/10 rating. We are happy to know that you enjoyed our services and we look forward to welcome you back at The Chancery Pavilion.Warm Regards
6/10 Okay
Tenzing
20 Apr 2023
Tenzing
Stayed 2 nights in Apr 2023
Response from Vamsi Krishna on 16 Jun 2023
Dear Guest,Thank you for sharing your rating. We endeavor to deliver the best services, and we are sorry that we did not meet your expectations. We request that you visit us again and give us a chance to provide you with a better experience.Warm Regards
4/10 Poor
Sandeep
10 Apr 2023
Liked: Staff & service
Need to re-evaluate how this is a 5-star hotel..
Sandeep
Stayed 1 night in Apr 2023
8/10 Good
Susan
Business traveller, Travelled with partner
26 Feb 2023
Liked: Cleanliness, staff & service, amenities
Located well for my meetings.
Susan
Stayed 2 nights in Feb 2023
Response from Chancery Pavilion on 3 Mar 2023
Dear Guest , Thank you for your rating . We look forward to welcome you back at the Chancery Pavilion . Warm regards , Team Chancery Pavilion
4/10 Poor
Kamal
2 Feb 2023
Kamal
Stayed 3 nights in Jan 2023
Response from Chancery Pavilion on 7 Feb 2023
Dear Guest,Thank you for sharing your rating. We endeavor to deliver the best services, and we are sorry that we did not match your expectations. We request you to visit us again and give us a chance to provide you with a better experience.
4/10 Poor
Sherri
Travelled with group
28 Jan 2023
Disliked: Property conditions & facilities
Room was old needed painting. Mattress was as hard as a rock.
Sherri
Stayed 3 nights in Jan 2023
Response from The Chancery Pavilion on 30 Jan 2023
Dear Guest , We regret that your experience did not meet your expectations . Please allow us to express our sincere apologies . At the chancery pavilion we strive to provide a superior experience to every guest . Therefore your feed back is really important to us . Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. Warm regards , Team The Chancery Pavilion
6/10 Okay
Babu
12 Jan 2023
Babu
Stayed 1 night in Jan 2023
Response from The Chancery Pavilion on 19 Jan 2023
Dear Guest , Thank you for your rating . We look forward to welcome you back at the Chancery Pavilion . Warm regards , Team Chancery Hotels
2/10 Terrible
Tejasvi
11 Jan 2023
Tejasvi
Stayed 1 night in Jan 2023
Response from The Chancery Pavilion on 19 Jan 2023
Dear Guest , Thank you for your feedback , We regret that your experience did not meet your expectation . Please allow us to express sincere apologies . It is our hope that you give us an opportunity to better serve you in the near future .Warm regards , Team Chancery Hotels
10/10 Excellent
Sandeep
31 Oct 2022
Sandeep
Stayed 2 nights in Oct 2022
Response from The Chancery Pavilion on 19 Jan 2023
Dear Guest , Thank you for your rating . We look forward to welcome you back at the Chancery Pavilion .Warm regards , Team Chancery Hotels
The staff was helpful n friendly.. the property needs a little revamping
deepak
Stayed 5 nights in Oct 2022
Response from The Chancery Pavilion on 19 Jan 2023
Dear Guest , Thank you for your response . We look forward to welcome you back at the Chancery Pavilion .Warm regards , Team Chancery Pavilion
10/10 Excellent
Arjun
13 Oct 2022
Arjun
Stayed 1 night in Oct 2022
Response from The Chancery Pavilion on 14 Oct 2022
Dear Guest, Thank you for your recent visit to The Chancery Pavilion Bangalore and sharing your valuable feedback. It was a great pleasure having you with us during your recent visit to Bangalore. We are happy to know that you enjoyed your stay with us. We are looking forward to welcoming you back to The Chancery Pavilion.
2/10 Terrible
Archana
1 Oct 2022
Archana
Stayed 1 night in Sep 2022
Response from The Chancery Pavilion on 3 Oct 2022
Dear Guest, Greetings from The Chancery Pavilion Bangalore! Thank you for patronizing The Chancery Hotel and taking out time to share your experience on this social platform. Please accept our sincere apologies for the inconvenience faced by you in the hotel. Your feedback has been discussed with the concerned team to ensure that corrective action is taken. Thank you once again for your stay and feedback and looking forward to welcome you back. Kind Regards
Great value for money. Clean room, great food and ery restaurant staff. The front desk staff though seems not friendly and approachable.
ANTIPAS IV
Stayed 2 nights in Sep 2022
Response from The Chancery Pavilion on 29 Sept 2022
Dear Guest, Greetings from The Chancery Pavilion Bangalore! Thank you for patronizing The Chancery Hotel and taking out time to share your experience on this social platform. Please accept our sincere apologies for the inconvenience faced by you in the hotel. Your feedback has been discussed with the concerned team to ensure that corrective action is taken. Thank you once again for your stay and feedback and looking forward to welcome you back. Kind Regards
6/10 Okay
Sairam
28 Jun 2022
Sairam
Stayed 1 night in Jun 2022
Response from The Chancery Pavilion on 5 Jul 2022
Dear Guest, Thank you for your recent visit to The Chancery Pavilion Bangalore and sharing your valuable feedback. It was a great pleasure having you with us during your recent visit to Bangalore. We are happy to know that you enjoyed your stay with us. We are looking forward to welcoming you back to The Chancery Pavilion.
Response from The Chancery Pavilion on 21 Jun 2022
Dear Guest, Thank you for your recent visit to The Chancery Pavilion Bangalore and sharing your valuable feedback. It was a great pleasure having you with us during your recent visit to Bangalore. We are happy to know that you enjoyed your stay with us. We are looking forward to welcoming you back to The Chancery Pavilion.
Very poor quality beds
Airport transfer not provided
I didn’t use restaurant
DILIP K
Stayed 1 night in Jun 2022
Response from The Chancery Pavilion on 21 Jun 2022
Dear Guest, Greetings from The Chancery Pavilion Bangalore!
Thanks for sharing your feedback on the online forum. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. We would love to make things right if you give us another chance. Looking forward for your continued support. Warm Regards
Dear Guest
Greetings from The Chancery Pavilion Bangalore.
Thank you for sharing your response. we would like to know more about the inconvenience caused to avoid any future occurrence . You may please share the insights on rev.mgr@chanceryhotels.com
2/10 Terrible
Robert
27 Mar 2022
Robert
Stayed 2 nights in Mar 2022
Response from The Chancery Pavilion Team on 2 Apr 2022
Dear Guest, Thanks for sharing your feedback on the online forum. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. We would love to make things right if you give us another chance. Looking forward for your continued support. Warm Regards
2/10 Terrible
Chakrapani
Business traveller
26 Nov 2021
Disliked: Cleanliness, staff & service
Location
Chakrapani
Stayed 3 nights in Nov 2021
Response from The Chancery Team on 4 Jan 2022
Dear guest
Thank you for your feedback in regards to your recent stay. we hope to see you back whenever travel bring you back
Kind Regards
4/10 Poor
Mihir
Business traveller
27 Oct 2021
Need revamping the rooms.
Rooms are dull ( very less light), no tv channels active( only free ones available).
Bathrooms smells.
Breakfast was very good though.
During the return back ho.e awaiting uber those rascals at entrance worst uncultured uncivilized dezi swedeshi weirdoa took my bag and suuitcase sammy to the foothpath on the road on the ground
Ban such unpolite ban International travel
They only try to hook up with chicks had I bern a hot sexy girl theire thounguex would have bern greedy hungry caterpillar
Santosh
Stayed 2 nights in Oct 2021
Response from The Chancery Pavilion on 19 Jan 2023
Dear Guest ,Thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations . Please allow us to express our sincerest apologies . At The Chancery Pavilion we strive to provide a superior service experience to every guest , therefore your feedback is really important to us . Please be assured that we are taking appropriate measures to address the problem and prevent future occurrence .We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm regards ,Simarjeet SinghPresident
Response from The Chancery Pavilion on 19 Jan 2023
Dear Guest ,Thank you for taking the time to share your feedback . We regret that your experience did not meet your expectations . Please allow us to express our sincerest apologies . At The Chancery Pavilion we strive to provide a superior service experience to every guest , therefore your feedback is really important to us . Please be assured that we are taking appropriate measures to address the problem and prevent future occurrence .We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm regards ,Simarjeet SinghPresident
A noisy hotel with endless problems after check in.
Verified traveller
Stayed 1 night in Feb 2020
Response from BR on 2 Mar 2020
Dear Guest,
Thank you for sharing your feedback. May I request you to provide more insights in order to avoid the inconvenience caused to you during your stay. You may directly email me at fom.tcp@chanceryhotels.com
Regards
8/10 Good
rajiv
Business traveller
20 Feb 2020
Liked: Cleanliness, staff & service, room comfort
Good hotel and great service
Good hotel for the price range and special thanks to most and found. I left a shirt at the hotel it was sent by courier to Mumbai in 3 days
Thank you team
rajiv
Stayed 1 night in Feb 2020
Response from Vice President on 22 Feb 2020
Dear Guest,
Greetings from The Chancery Pavilion!
We’re elated to learn that our seamless service, warm hospitality and beautiful ambience added value to your stay. We strive to make our guests happy and it gives us immense joy to note that the same was achieved during your visit. Your kind commendations have been shared with the team and received with much gratitude. It was a pleasure serving you and we hope to welcome you back for another comfortable stay.
Best Regards,
Simarjeet Singh
Response from The Chancery Pavilion on 19 Jan 2023
Dear Guest ,Thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations . Please allow us to express our sincerest apologies . At The Chancery Pavilion we strive to provide a superior service experience to every guest , therefore your feedback is really important to us . Please be assured that we are taking appropriate measures to address the problem and prevent future occurrence .We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm regards ,Simarjeet SinghPresident
Dear Guest,
Greetings from The Chancery Pavilion!
Thank you for sharing your views on this forum. I am extremely disappointed to read your comments, as they seem very uncharacteristic of the experience that we provide guests at our hotel. I regret to note that you felt our staff and service levels were not up to the mark. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. In this case, we clearly failed to do so and for that please accept my most sincere apologies.
Please be rest assured that I will take this up personally as training and coaching need with all our team so that our service always only comes across as being warm and efficient. Your feedback is most important and precious to us, and I am very thankful to you for bringing this up to us.
Warm Regards
Simarjeet Singh
General Manager
The Chancery Pavilion
6/10 Okay
Shishir
13 Nov 2019
Shishir
Stayed 2 nights in Nov 2019
Response from The Chancery Pavilion on 19 Jan 2023
Dear Guest ,Thank you for taking the time to share your feedback. We regret that your experience did not meet your expectations . Please allow us to express our sincerest apologies . At The Chancery Pavilion we strive to provide a superior service experience to every guest , therefore your feedback is really important to us . Please be assured that we are taking appropriate measures to address the problem and prevent future occurrence .We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm regards ,Simarjeet SinghPresident
6/10 Okay
Verified traveller
Travelled with family
29 Oct 2019
Liked: Room comfort
Disliked: Property conditions & facilities
Meh
Hotel was kind of run down. Had a really funky smell on our floor.
The room wasnt that good. Comfortable good bed. Inadequate lighting. Electric ports not good, hard to get chargers to work properly. Inadequate lighting. Dirty bathtub.
Check in was not pleasant. Had a rude check in person.
Feel like I could get more for what I paid.
Verified traveller
Stayed 3 nights in Oct 2019
Response from Darshan G.R. on 30 Oct 2019
Our Sincere Apologies for the inconvenience caused.
Kindly share the booking details to look into the same in detailed.
Wrong rating. Old property. I’ll not give more than 3.5*
Verified traveller
Stayed 3 nights in Oct 2019
Response from The Chancery Pavilion on 22 Nov 2019
Dear Guest,
Greetings from The Chancery Pavilion!
Thank you for sharing your observations on this forum. I feel terrible that we were unable to live up to your expectations on your last stay with us and apologize for the inconvenience you faced. I assure you of my personal involvement in addressing each and every aspect of your feedback. Most of it concerns very basic maintenance and upkeep of hotel facilities, which has always been our forte –I am both disappointed and embarrassed to have these things being pointed out by you.
I call upon your understanding and generosity of spirit to give us another chance to prove that your last experience is really not the norm at our hotel. I am confident that when you do choose to visit us again, your experience will be vastly improved and it will be our endeavour to prove our commitment to excellence and regain your trust.
The team and I remain hopeful of welcoming you back soon.
Warm Regards
Simarjeet Singh
General Manager
The Chancery Pavilion.
Liked the large spacious room and the service was good. Friendly staff. Did not like the loud music coming from Bangalore Club, opposite the hotel. The music went on till quite late in the nights.
Verified traveller
Stayed 13 nights in Sep 2019
Response from The Chancery Pavilion on 22 Nov 2019
Dear Guest,
Greetings from The Chancery Pavilion!
A wonderful and comforting stay is what we aim to provide our guests and we are glad to have made your experience wonderful. We are elated to know that our helpful team, luxurious facilities and seamless service impressed you. Your kind words for our associates are truly appreciated. We look forward to welcoming you and your loved one again for another great stay. Do connect with us through our social media channels and stay updated on upcoming offers and promotions.
Best Regards,
Simarjeet Singh
There are visible bugs in the room floor and toilets.
Verified traveller
Stayed 5 nights in Aug 2019
Response from The Chancery Pavilion on 1 Oct 2019
Dear Guest,
Greetings from The Chancery Pavilion!
Thank you very much indeed for taking the time and trouble to share with us your valuable feedback .Kindly note we have taken corrective steps with concerned departments to avoid any re-occurrence of this sort in future.We are deeply concerned about the comforts of our guests and we will continue to strive for the best experience for our guests. In addition to this we assure you that we will ensure that we maintain the highest standards of guest rooms at all times so that an occurrence as this is avoided in the future. We always endeavor to meet and indeed exceed our guests expectations.
I do hope that this unpleasant experience will not diminish your opinion of The Chancery Pavilion, and I look forward to welcoming you back to the hotel, in the not too distant future.
Warm Regards
Simarjeet Singh
General Manager
The Chancery Pavilion
everything was perfect , love the location and the service
Verified traveller
Stayed 3 nights in Jul 2019
Response from The Chancery Pavilion on 24 Jul 2019
Dear Guest,
Greetings from The Chancery Pavilion!
We’re elated to learn that our seamless service, warm hospitality and beautiful ambience added value to your stay. We strive to make our guests happy and it gives us immense joy to note that the same was achieved during your visit. It was a pleasure serving you and we hope to welcome you back for another comfortable stay.
Best Regards,
Simarjeet Singh
Response from The Chancery Pavilion on 14 Aug 2019
Thank you for your feedback and hope to welcome you back
8/10 Good
REBECCA
15 Jul 2019
Liked: Cleanliness, room comfort
good, comfy.
Comfortable room. good breakfast.
REBECCA
Stayed 1 night in Jun 2019
Response from The Chancery Pavilion on 24 Jul 2019
Dear Guest,
Greetings from The Chancery Pavilion!
A wonderful and comforting stay is what we aim to provide our guests and we are glad to have made your experience wonderful. We are elated to know that our helpful team, luxurious facilities and seamless service impressed you.We look forward to welcoming you and your loved one again for another great stay.
Best Regards,
Simarjeet Singh