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Reviews of Royal Orchid Resort & Convention Centre

4 out of 5
Royal Orchid Resort & Convention Centre
Allasandra Bellary Road, Yelahanka Near Jakkur Fly Club, Bengaluru, Karnataka

Reviews

6.6
Rating 10 - Excellent. 10 out of 48 reviews" "
Rating 8 - Good. 12 out of 48 reviews" "
Rating 6 - Okay. 14 out of 48 reviews" "
Rating 4 - Poor. 6 out of 48 reviews" "
Rating 2 - Terrible. 6 out of 48 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Vipin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst property ……. I book for 3 nights 3 rooms with family and we just stay one night next day check out Reason Room so dirty Blanket got hair and smelly Toilet so dirty Staff rude No amenities Property around area no manage well I have worst experience and I feel embarrassed in front of my family If you ask for points from 0 to 10 I give zero Even we check out 2 day early staff didn’t ask why you checkout Because I know I can’t get refund back we pay for three night $1000
Stayed 3 nights in Mar 2024

8/10 Good

Jaswanth Prasad

Travelled with family
Liked: Cleanliness, staff & service
Everything was great during the stay. Airconditioners were old and were making noise. Other than that it was a pleasant trip.
Stayed 3 nights in Dec 2023

6/10 Okay

Puneet

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
not customer friendly
Stayed 2 nights in Oct 2023

6/10 Okay

Prateek

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Royal Orchid Resort & Convention Centre on 14 Aug 2023
Dear Mam/Sir,Namaste!!!At Royal Orchid Resort & Convention Centre, Bangalore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Resort & Convention Centre, Bangalore.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vikas KulshresthaArea General Manage

4/10 Poor

Viral

Travelled with family
Disliked: Property conditions & facilities
Rooms were not clean, bedsheets were dirty, had to call room service to change. The glasses and water bottles in the room were not clean. Overall upkeep of the room was not up to a standard for it to be called a three star hotel.
Stayed 1 night in May 2022

10/10 Excellent

MANOJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel rooms & services were amazing . We loved it!!
Stayed 2 nights in Oct 2021
Response from Balwant on 19 Nov 2021
Dear Mr. Manoj, It was a pleasure having you stay with us at royal orchid resort & convention Centre, Bangalore. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your ratings that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were up to your satisfaction. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you, Kind Regards, Balwant Dhami Front Office Manager

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2021
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thank you for the 4 star rating & your valuable feedback. It was a pleasure to have you. We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one.. Buffet spread is good and lot of varieties available in breakfast buffet spread. Privacy is a matter of concern when there are functions in their convention hall..
Stayed 1 night in Mar 2021
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Dear GuestNamaste!!!It was a pleasure having you stay with us at Royal Orchid Resort & Convention Centre, Bangalore.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Vikas KulshresthaArea General ManagerMobile:9902000220

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
It was good stay
Stayed 1 night in Feb 2020
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The curtains, sheets were stained, bathroom was dirty and stained, the food was below average,
Stayed 1 night in Nov 2019
Response from General Manager on 11 Dec 2019
Dear Guest, Warm greetings from all the team at Royal Orchid Resort & Convention Centre, Bangalore. On behalf of the management of Royal Orchid Resort & Convention Centre, Bangalore, I would like to thank you for staying with us. At Royal Orchid Resort & Convention Centre, Bangalore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Resort & Convention Centre, Bangalore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, Rishi Neoge General Manager

4/10 Poor

Fabian, Sweden

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from Rishi Neoge on 9 Oct 2019
Dear Guest, Warm greetings from all the team at Royal Orchid Resort & Convention Centre, Bangalore. On behalf of the management of Royal Orchid Resort & Convention Centre, Bangalore, I would like to thank you for staying with us. At Royal Orchid Resort & Convention Centre, Bangalore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Resort & Convention Centre, Bangalore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, Rishi Neoge General Manager

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Cleanliness
Stayed 1 night in Aug 2019
Response from Rishi Neoge on 9 Oct 2019
Dear Guest, Warm greetings from all the team at Royal Orchid Resort & Convention Centre, Bangalore. On behalf of the management of Royal Orchid Resort & Convention Centre, Bangalore, I would like to thank you for staying with us. At Royal Orchid Resort & Convention Centre, Bangalore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry. Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Resort & Convention Centre, Bangalore. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Thank you, Rishi Neoge General Manager

6/10 Okay

srinivasa

Decent getaway
Decent stay ...Cleanliness and Front office needs grooming. Dhaba restaurant is very good. Linen in the rooms need to look fresh. the place needs a lift.
Stayed 3 nights in May 2019
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?

6/10 Okay

Mepi

Not worth the price and star rating
This is an excellent resort from the past .. everything they have is outdated and for the prince and star rating they show .. I expected more ... Staff was friendly and they restaurants is over pricey .. Much better food is available outside for lesser price ... I think they are planning some remodeling and I hope it’s for the better otherwise I don’t think it’s that great of a place
Stayed 1 night in May 2019
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?

2/10 Terrible

Verified traveller

Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel resort.. Awesome stay.. Ambience and staff.. Good weekend gateway...
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
We are so happy to hear that. Thank you so much for the feedback.

2/10 Terrible

Rajaram, Pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most horrified hotel
I checked in hotel & stayed inside room for 30min, would not even imagined to return this place. I just checked out in phone & took taj near airport .
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Good for short stay. Has decent amenities and clean room with decent washroom
Stayed 1 night in Nov 2017
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?

6/10 Okay

jks

Liked: Cleanliness, room comfort
Hotel room is good for the price but food is low quality. Service is also not up to the mark. Would recommend only for a day for a quick getaway.
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?

8/10 Good

G.l chandra

Liked: Staff & service, room comfort
Very Homely and cordial welcome and stay
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thank you for the 4 star rating & your valuable feedback. It was a pleasure to have you. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience for stay..
Very nice experience. good to stay for outing... enjoyed

6/10 Okay

Kandasamy

Liked: Cleanliness, room comfort
Everything at the Hotel was nice and lovely....However there are no escalators or lifts to 2nd level. This can a burden when you have a no of suitcases (pity the bell boy !) or for senior citizens to climb up the stairs. Again the Hotel was good and value for money, staff were excellent and the room was great. Regards, Kanda
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?

8/10 Good

NOVA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
Very nice stay food is expensive though
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thank you for the 4 star rating & your valuable feedback. It was a pleasure to have you. We hope to see you again.

8/10 Good

Sangita, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent resort, good service, v nice front desk
Had a very comfortable stay. The service was good and the team at the reception were pretty helpful and nice. I was not charged anything extra for the rollon bed and that was really great. However, the absence of details of the resort's offerings in a book/ brochure in the room was a slight problem. It would have helped us use the resort facilities more.
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thank you for the 4 star rating & your valuable feedback. It was a pleasure to have you. We hope to see you again.

8/10 Good

Vinita

Liked: Cleanliness, staff & service
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thank you for the 4 star rating & your valuable feedback. It was a pleasure to have you. We hope to see you again.

6/10 Okay

MADHAVAN, Dubai, UAE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Spacious rooms & comfortable stay
The property is old and not maintained properly. I had to reject the first room and had to take another room which was acceptable. The shower cubicle did not work. Had to use the tub. The staff are very good and attentive. Break fast buffet was just ordinary. The food at the PUNJABI DABA was very good. The property is good and needs renovation very badly.
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?

10/10 Excellent

yami, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, welcoming staff, great food
I had a fabulous stay, came back for the second time, loved it!

10/10 Excellent

GAGAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the greens
Great Value for money. Excellent ambience and service. Hihly Recommended hotel!

6/10 Okay

Vish to Travel, T

Disliked: Cleanliness
Good place as an airport transit
Access is difficult. Roads are still being made. Need to call hotel for guidance. Place is good and airy. Food was nice Bfast was just average. Room is big, but all things look little old. Fatigue has set in. In bathroom, cleanliness is an issue. Taps are dirty. Staff is good. At reception they were unable to trace our fully paid booking for about 15 mins.
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?

2/10 Terrible

HARI S., Tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute dump
It was only a 7-hour event, but let me go through it chronologically. 1:30am- Booked to catch a quick nap before I connected to a 10am flight. To start with the hotel was difficult to locate and the taxi guy went around for a while, probably cannot blame the hotel 100% for this. 1:40am- After checking in, had to carry some of my own luggage up 2 floors as there are no elevators in this hotel. Of course a young chap helped me with the luggage. The room was really poor quality with the place totally worn down. 1:50am- Though the AC was ON, it didn't feel like it. Found the balcony door open(!). Attempts to close it failed and called the front-desk. The luggage guy came back to fix it. After a 10 minute unsuccessful try I had to call the front-desk and ask for a different room. 2:15am- I was in a room where things seemed normal, but the room was in no better shape than the last one. Still a totally worn-out room with poor furnishings. 7:45am- Down at the restaurant for breakfast, it looked more like a local eatery; nothing wrong with them except that this was run by Royal Orchid. The service, well there was none to speak of. The tea I asked for never came. My omelette looked suspicious. 8:15am- Checked out and ready to catch a taxi back to the airport. Wait a minute! The only way was to get a hotel car @ 2.5 times the fare of a local cab.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't go there
Dirty room, shabby towels, toilet was unclean and smelly.

8/10 Good

Don, Texas

Liked: Cleanliness, property conditions & facilities
This is a nice place to stay with a restaurant and swimming pool. Free breakfast buffet style, although a more non-veg menu is preferred. Prompt response to all requests. TV programs are commendable with many movie channels as well as family programs like National Geograhic, etc. Housekeepimg personnel are pleasant and helpful. Would recommend to others.
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thank you for the 4 star rating & the opportunity to serve you. We promise to work hard and become the best, to get that 5 star rating from you.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?

6/10 Okay

Atul, Gurgaon

run down property
The stay was okay. There is nothing to distinguish this hotel. We chose this because the location suited us of because of some pressing engagements we have. But the hotel can be summarized as mediocre. Rooms are okay, the service is average, there re no lifts. The hotel doesn't pretend to be anything else anyway , but the pricing is a bit steep for the kind of service provided. It is recommended only if you want to live in Yelahanka , or you may be underwhelmed by the experience
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Dear Sir,Namaste!!!At Royal Orchid Resort & Convention Centre, Bangalore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Resort & Convention Centre, Bangalore.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vikas KulshresthaArea General Manage

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEAR TO AIRPORT,GOOD AMBIENCE, GOOD SERVICE
WE ENJOYED THE STAY,WE WERE ONLY FOR 1 NIGHT BUT IT WAS GREAT,LOCATION NEAR TO AIRPORT,GOOD AMBIENCE

8/10 Good

IV Joseph, Mumbai

Liked: Staff & service, property conditions & facilities, room comfort
a day out of mumbai
The superior rooms we checked in were located in a serene location within the vast property. The layout of the rooms are commendably good. The balcony was perfectly complimenting the occassional thunder showers. The furniture placed in the balcony could have been cleaned up before the arrival of guests. The telephones including helplines remained unanswered occassionally leaving doubts on the security of inmates. The roads leading to the hotel is certainly confusing and badly maintained...leave alone the numerous spead breakers.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel nr to BLR airport
Average hotel, should offer better facilities for the price charge Overall the landscaping and surroundings can be better with renovation. Food is average for a 4 star hotel. I rate this as 3 star
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
We are really sorry that you had a 2 star experience with us recently. Please give us a chance to fix this. Could you please mail us your contact details, case no./ order no. with a reference to this review, & any other detail that you would like to add & we promise to address all your concerns immediately.

10/10 Excellent

Stephanie, Costa Mesa CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet India
Royal Orchid is a great respite from the intensity that is often time "India"..We hope to return to the Royal Orchid on our next visit to Bangalore.... Internet service needs to be improved, however....

8/10 Good

recycled KW, Mumbai

Liked: Staff & service, room comfort
Freindly, efficient service
Had to use the business center and they didn't charge me for 10 minutes of internet use and printing six pages. Pros: Room was well sized, hotel staff were extremely polite and went out of the way to please, comfortable room. Cons: NO Elevator (although the hotel has only Ground+2 Floors, one is needed), room fittings need an upgrade (not too bad though).

4/10 Poor

Alex, Cambridge

Liked: Room comfort
Disliked: Staff & service
Bad old India tourism
Compared to the same chain's excellent hotel in Mysore, this one is reminiscent of the bad old days of travel in India when nothing was quite right. The entrance is dark and barren, with only very loud music from beyond to suggest life. There's no lift, so make sure to arrive and leave when there are staff about to carry bags. The room had been modernized but the shower drain was blocked and there was no hot water when we left in the middle of the night for our flight. Checking out took an age, with very slow processing of our not at all complicated bill. Fortunately friends took us out for dinner but, had we stayed in, we wouldn't have been able to find a quiet niche in the restaurant. Only positives were that room service was excellent and the hotel is tolerably close to the new airport.

8/10 Good

I, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is easy to access from the Airport.
Stayed 1 night in Jul 2018
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thank you for the 4 star rating & the opportunity to serve you. We promise to work hard and become the best, to get that 5 star rating from you.

6/10 Okay

xavier, paris

Liked: Cleanliness, staff & service, room comfort
Pratique pour transit, proche aéroport Ils facturent 1/2 nuit pour un late checkout
Stayed 1 night in Jan 2018
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?

4/10 Poor

Alessandro

Disliked: Cleanliness, property conditions & facilities, room comfort
Forget it
Stayed in the "deluxe" room, second floor, no elevator. More than one electric plug not working. Small towels in the bathroom not available for the 1st and 3rd day, only shower ones. Curtains partially detached from ceiling rail. Bathroom would need more thorough cleaning, and renovation, sink cracked. Light in the clothes cabinet, switch broken so light is always on even during the night, unless you turn the main electric switch off. The hotel is convention/marriage/disco center, loud music until late at night. Windows not closing noise outside. Ok for coffe/tea set, but only one cup, cracked, no plate, one plastic stick for stirring. The Whole hotel need much better cleaning.

8/10 Good

Jacques, Metz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escale à Bangalore
L'adresse de cet hôtel m'avait été donnée par mon correspondant afin de faciliter notre rencontre. L'arrivée en taxi laissait planer un doute... Quelle bonne surprise à l'arrivée! Sans être un palace, cet hôtel est confortable,bien tenu; ma chambre était spacieuse; le personnel est accueillant. Que demander de plus pour une escale!
Response from Royal Orchid Resort & Convention Centre on 26 Jun 2023
Thank you for the 4 star rating & your valuable feedback. It was a pleasure to have you. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfetto
ottimo hotel massimo confort