Poolside bar

Reviews of Grand Mercure Bangalore

5 out of 5
Grand Mercure Bangalore
12th Main, 3rd Block, Kormangala, Near BDA Complex, Bengaluru, Karnataka

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 101 reviews" "
Rating 8 - Good. 35 out of 101 reviews" "
Rating 6 - Okay. 3 out of 101 reviews" "
Rating 4 - Poor. 8 out of 101 reviews" "
Rating 2 - Terrible. 7 out of 101 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deap

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem of a property, tucked away in a quiet neighborhood, immune from the hustle and bustle of Koramangala's energy.
Stayed 6 nights in Feb 2024

6/10 Okay

Anjali

Stayed 2 nights in Jan 2024
Response from Anuj on 9 Feb 2024
Dear Anjali,Thank you for taking the time to tell us about your experience at the Grand Mercure Bangalore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Bangalore, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm Regards,Anuj ChaudhryGeneral Manager

2/10 Terrible

Meghana

Disliked: Cleanliness, staff & service, amenities
Response from Anuj on 9 Feb 2024
Dear Meghana,Thank you for taking the time to tell us about your experience at the Grand Mercure Bangalore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Bangalore, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm Regards,Anuj ChaudhryGeneral Manager

8/10 Good

Jitendra

Liked: Cleanliness, property conditions & facilities
Not the best staff and not well trained. Check in and out was a procedure and terrible security personal. In India no one walks around with their passport. They would not let me daughter in after she showed them her passport on the phone plus a drivers licence. They argued with us in the lobby. Never going there again.
Stayed 3 nights in Dec 2023
Response from . on 16 Jan 2024
Dear Mr. Kumar,Thank you for taking the time to tell us about your experience at the Grand Mercure Bangalore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure Bangalore, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Requesting for passports and visa details for foreign nationality is mandatory and as per legal compliance. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm Regards,Anuj ChaudhryGeneral Manager

8/10 Good

Kanika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from . on 16 Jan 2024
Thank you so much for your brilliant review, we love it. I am so happy to read how much you enjoyed your stay with us.The entire team is delighted regarding your comments and they sincerely appreciate your kind gesture.We are really looking forward to welcoming you back.Best regards,Anuj ChaudhryGeneral Manager

10/10 Excellent

jerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Anuj on 11 Oct 2023
Hello Jerald,We loved your review. Thank you for your appreciation and recognition of our team's efforts. Eagerly waiting for your next stay soon. Stay safe and take care.Best RegardsAnuj C.General Manager.

2/10 Terrible

Anup

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service
Stayed 10 nights in Sep 2023
Response from Anuj on 14 Sept 2023
Dear Anup,Thank you for taking the time to tell us about your experience at the Grand Mercure Bangalore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every guests ; therefore your feedback is very important to us however give us the opportunity to better serve you in the near future.Sincerely,Anuj C.General Manager.

10/10 Excellent

Anatoli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Anuj on 15 Sept 2023
Hello Anatoli,We loved your review. Thank you for your appreciation and recognition of our team's efforts. Eagerly waiting for your next stay soon. Stay safe and take care.Best RegardsAnuj C.General Manager.

10/10 Excellent

Alok

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great Food, Value for money.
Stayed 2 nights in Jul 2023
Response from Anuj on 15 Jul 2023
Hello Alok,We loved your review. Thank you for your appreciation and recognition of our team's efforts. Eagerly waiting for your next stay soon. Stay safe and take care.Best RegardsAnuj C.General Manager.

2/10 Terrible

Binod

Stayed 1 night in May 2023
Response from Anuj on 24 Jun 2023
Hello Binod,We loved your review. Thank you for your appreciation and recognition of our team's efforts. Eagerly waiting for your next stay soon. Stay safe and take care.Best RegardsAnuj C.General Manager.

10/10 Excellent

Shankar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this is an excellent hotel in the heart of Koramangala. The plus points are: quiet location, courteous staff, good food options and spacious rooms. The only minus is that finding a public transport (say an Uber ride or metro) is a hassle from the hotel.
Stayed 3 nights in Jan 2023
Response from Anuj on 27 Jan 2023
Hello Shankar,We loved your review. Thank you for your appreciation and recognition of our team's efforts. Eagerly waiting for your next stay soon. Stay safe and take care.Best RegardsAnuj C.General Manager.

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite place
Nice quite surroundings, away from the city noise. Enjoyed!
Stayed 1 night in Dec 2022
Response from Anuj on 18 Jan 2023
Hello Sanjay,We loved your review. Thank you for your appreciation and recognition of our team's efforts. Eagerly waiting for your next stay soon. Stay safe and take care.Best Regards

4/10 Poor

Reuben

Stayed 2 nights in Oct 2022

8/10 Good

Nachiket

Stayed 1 night in Jun 2022
Response from Anuj on 18 Jun 2022
Hello Nachiket, We loved your review. Thank you for your appreciation and recognition of our team's efforts. Eagerly waiting for your next stay soon. Stay safe and take care. Best Regards Anuj C. General Manager.

10/10 Excellent

Sunil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling at home
Excellent hotel and great place to stay
Stayed 1 night in Jun 2022
Response from Anuj on 15 Jun 2022
Hello Sunil, We loved your review. Thank you for your appreciation and recognition of our team's efforts. Eagerly waiting for your next stay soon. Stay safe and take care. Best Regards Anuj C. General Manager.

8/10 Good

R Sridhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Anuj on 12 May 2022
Hello Sridhar, We loved your review. Thank you for your appreciation and recognition of our team's efforts. Eagerly waiting for your next stay soon. Stay safe and take care. Best Regards

8/10 Good

Joona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Bed could be softer. Slightly older place but definitely going back!
Stayed 9 nights in Mar 2022
Response from Anuj on 7 Apr 2022
Hello Joona, We loved your review. Thank you for your appreciation and recognition of our team's efforts. Eagerly waiting for your next stay soon. Stay safe and take care. Best Regards Anuj C. General Manager.

10/10 Excellent

Rajesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Anuj C on 26 Jan 2022
Dear Rajesh, Thank you for your five star rating, we look forward to you visiting us again! Regards Anuj C. General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Rayan Aranha on 26 Jan 2022
Dear Guest, We loved your review. Thank you for your appreciation. Eagerly waiting for your next stay soon. Stay safe and take care. Best Regards Rayan A. General Manager

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing. The kitchen is also talented. If offered, accept the board deal. Also, the hotel has partnered to offer an affordable same day laundry. Every odd issue I had while traveling, including becoming ill, the hotel helped.
Stayed 6 nights in Nov 2021

10/10 Excellent

Prasenjit, Kolkata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the property.
Stayed 2 nights in Nov 2021

10/10 Excellent

Shantala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Garima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very comfortable and relaxing stay. I was there for a post surgery visit for my husband and the staff there made it really very
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it.
Stayed 1 night in Aug 2021

8/10 Good

S

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very 😊
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The place is good to stay for a couple days. Just minor suggestions like food coule
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Arrogant and rude individual who checked us in.. He was on an another phone while he served us and spoke to us and treated us with unacceptable levels of rudeness and attitude.. Been a Grand Mercure customer for 5 years and this level of customer service is unacceptable..
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2021

2/10 Terrible

Anjan

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Extremely disappointed
Very poorly managed. Buffet breakfast and dinner were pooer than any hotel I have ever travelled. Even quality of food was very poor. Lastly, they are hugely understaffed with no one to attend at gym and at pool which I feel is way too risky, leave aside discomfort.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Good food, good service, very pleasant staff nice area to stay in
Stayed 6 nights in Mar 2020

8/10 Good

Sanjeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate property which could do with some improve
It was a comfortable stay apart from the practice of taking a pre-authorised advance for incidentals(despite having paid the room rent in advance), which only caused confusion during checkout. Lovely location. The room's furniture could use some renovation.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service
The staff was actually rude while checking in i had booked a 2 bedroom suite shich fits for 4 adults they actually charged me again for 2 adults . I rate the staff worst never will i recomend this hotel and the food is terrible over all experience was foul
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from General Manager on 12 Feb 2020
Dear Patron, We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A General Manager Grand Mercure Bangalore

8/10 Good

ian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2019
Response from Rayan A on 20 Jun 2019
Dear Patron, We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A General Manager Grand Mercure Bangalore

8/10 Good

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good hotel and an enjoyable stay
Good practical hotel for my business stay. Rooms were clean spacious and well equipped. Air-con was good. Staff were friendly and accommodating. Area is quiet and residential, and grounds are small. Personally I found the mattress too hard, but that's a preference..... Overall a good hotel and an enjoyable stay.
Stayed 3 nights in Jun 2019
Response from Rayan A on 20 Jun 2019
Dear Patron, We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you found the mattress to be too hard for your liking, I have noted your preference for a soft bed and shared the same with my Executive Housekeeper. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A General Manager Grand Mercure Bangalore

10/10 Excellent

Taya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Rayan A on 13 Apr 2019
Dear Patron, We very much appreciate your comments regarding your stay at Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A . General Manager Grand Mercure Bangalore

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2019
Response from GM on 20 Feb 2019
Dear Gaurav, Thank you for taking out time and posting a review about Grand Mercure Bangalore. We appreciate your comments regarding your experience at the Grand Mercure Bangalore. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A General Manager Grand Mercure Bangalore

10/10 Excellent

Zeeshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from GM on 20 Feb 2019
Dear Zeeshan, Thank you for taking out time and rating Grand Mercure Bangalore. We appreciate your rating regarding your experience at the Grand Mercure Bangalore. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A General Manager Grand Mercure Bangalore

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
Stayed 5 nights in Jan 2019
Response from GM on 20 Feb 2019
Dear Patron, Thank you for taking out time and posting a review about Grand Mercure Bangalore. We appreciate your comments regarding your experience at the Grand Mercure Bangalore. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A General Manager Grand Mercure Bangalore

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
Stayed 3 nights in Dec 2018
Response from GM on 20 Feb 2019
Dear Patron, Thank you for taking out time and posting a review about Grand Mercure Bangalore. We appreciate your comments regarding your experience at the Grand Mercure Bangalore. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A General Manager Grand Mercure Bangalore

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
Stayed 3 nights in Dec 2018
Response from GM on 20 Feb 2019
Dear Patron, Thank you for taking out time and posting a review about Grand Mercure Bangalore. We appreciate your comments regarding your experience at the Grand Mercure Bangalore. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A General Manager Grand Mercure Bangalore

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
Stayed 2 nights in Dec 2018
Response from GM on 20 Feb 2019
Dear Guest, Thank you for taking out time and posting a review about Grand Mercure Bangalore. We appreciate your comments regarding your experience at the Grand Mercure Bangalore. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A General Manager Grand Mercure Bangalore

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from General Manager on 12 Dec 2018
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A General Manager Grand Mercure Bangalore

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2018
Response from General Manager on 30 Nov 2018
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A General Manager Grand Mercure Bangalore

10/10 Excellent

Pedro

perfect
Stayed 4 nights in Nov 2018
Response from General Manager on 30 Nov 2018
Dear Mr. Pedro, We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A, General Manager Grand Mercure Bangalore

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
really nice
Stayed 1 night in Oct 2018
Response from General Manager on 30 Nov 2018
Dear Mr. Pedro, We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A, General Manager Grand Mercure Bangalore

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent business hotel.
Nice place.
Stayed 1 night in Nov 2018
Response from General Manager on 30 Nov 2018
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A, General Manager Grand Mercure Bangalore

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
perfect
Stayed 1 night in Sep 2018
Response from General Manager on 30 Nov 2018
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Bangalore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rayan A, General Manager Grand Mercure Bangalore

10/10 Excellent

Eric, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They sercetrly celecrated my birthday and provided me surprise
Stayed 1 night in Sep 2018
Response from Rayan A on 24 Sept 2018
Dear Eric, We are glad to hear from you and know that the surprise has been etched as a memory of Grand Mercure Bangalore. We are glad our team of talents were able to extend the hospitality that we stand for. We look forward for your next visit. Warm regards, Rayan A, Hotel Manager