Seasonal outdoor pool, pool loungers

Reviews of Fortune Park JP Celestial - Member ITC Hotel Group

3.5 out of 5
Fortune Park JP Celestial - Member ITC Hotel Group
5/43, Race Course Road, Near Anand Rao Circle, Bengaluru, Karnataka

Reviews

7.4

Good

Rating 10 - Excellent. 11 out of 42 reviews" "
Rating 8 - Good. 16 out of 42 reviews" "
Rating 6 - Okay. 7 out of 42 reviews" "
Rating 4 - Poor. 5 out of 42 reviews" "
Rating 2 - Terrible. 3 out of 42 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sanjeev Kumar

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice place to stay very near to business district
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Sanjeev Kumar, We're delighted to hear that you found our location convenient for your business needs. It's always a priority for us to ensure our guests can easily access the local business district and make the most of their stay. If there's anything we could have done to make your experience even better, we'd love to hear from you. Looking forward to welcoming you back in the near future! Thanks & Regards,Bhavya KauraGeneral Manager

2/10 Terrible

Arun

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible
Stayed 1 night in Aug 2023
Response from Office Manager on 9 Aug 2023
Dear Mr. Arun, Thank you for your feedback. We are deeply distressed to learn about your experiences at the hotel and have taken note of your observations. We would like to assure you that we would make every effort to ensure continuity of service standards and regain your confidence in us. We look forward to receiving you back at the hotel and assure you of best services at all times. Regards, Swapan Das Front Office ManagerThanks & Regards,Dominic Xavier

10/10 Excellent

Ushaben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from Swapan Das on 28 Jan 2023
Dear Mr. Ushaben, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

10/10 Excellent

ASHISH

Stayed 2 nights in Jul 2022
Response from Swapan Das on 16 Jan 2023
Dear Mr. Ashish, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

6/10 Okay

Govindanunni

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Swapan Das on 6 Jul 2022
Dear Mr Govindanunni, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

10/10 Excellent

Aravinth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Swapan Das on 7 Sept 2022
Dear Mr Aravinth, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manage

10/10 Excellent

Dhiraj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. A little Run down. But comfortable.
Stayed 1 night in Feb 2020
Response from Swapan Das on 28 Jan 2023
Dear Mr. Dhiraj, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Parking space is congested, however rooms are spacious. Restaurant serves yummy north, South Indian cuisine.
Stayed 3 nights in Nov 2019
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

8/10 Good

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Experience was good
Stayed 1 night in Jul 2019
Response from Swapan Das on 28 Jan 2023
Dear Mr. Deepak, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

8/10 Good

Veera

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with spacious rooms
Entrance is not great due to fly over occupying the entry. Spacious and nice rooms. Cleanliness is good. Room service is bad in the sense that the staff is not trained even to take orders properly. They always forget to bring salt and pepper along with food and when we ask for it the food gets cold by the time it comes. House keeping is good too. Great hotel for the price and value for money. WiFi is very poor.
Stayed 2 nights in Jan 2019
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location with good food but need improvement in reception service
Stayed 1 night in Nov 2018
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up.
hotel wifi is improved after my previous complaint . It was very good . Overall experience was satisfactory.
Stayed 2 nights in Dec 2017

6/10 Okay

Nikunj, Chennai, India

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not satisfied
I and my friends were in bglr for a weekend and were specifically looking for a hotel with swimming pool and thus ended up booking a room in this hotel. Initially I was allotted twin bed although my booking was specific for king size bed however same was rectified after little bit of inconvenience. After around 2 hrs of relaxation, I called up reception asking them to guide us to the pool but instead I was informed that the pool is not available due to marriage function around the pool. Thus the main purpose for booking room in this hotel didn't exist. Some time later AC stopped working. They took around 30-40 mins for repair but wasn't repairable at that time. To compensate for this we were given another room. On the next day morning, there was no water in the tap. They took around 1-2 hrs to rectify. Thus, are stay at the hotel was very unpleasant due to non- availability of pool facility, inconvenience and loss of time in change of room, improper functioning of AC and finally the water issue.
Response from Swapan Das on 28 Jan 2023
Dear Mr. Nikunj, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

4/10 Poor

GS, DELHI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barely passable
Poor service, disinterested staff, musty smell. Overall very disappointing

8/10 Good

Praveer

Liked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at fortune jp celestial bangalore
Nice hotel - value for money ; helpful staff; good service. Food quality can be better;
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office ManagerDear Mr. Ashish, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

10/10 Excellent

vishal, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for price
Everything was good except their towels. Had to request for cleans ones a few times. And they had some weird smell. Tip: use the hotels back gate for entry. The main/front entry is always clogged due to traffic. Google maps will be default take you to the front entry.

4/10 Poor

Andrew, Melbourne AU

Liked: Cleanliness
Disliked: Property conditions & facilities
Only if you have to...
I'd suggest staying here only if no better options are available. Rooms were tired, and service leel was poor.
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

2/10 Terrible

Scott, Chicago IL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel.
Rooms are very dirty. No water in shower tap! Stinky smell everywhere. All the furniture is half broken. Huge paint lost holes on the walls.

10/10 Excellent

Hiten, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was nice visiting this hotel we have booked the hotel at the last moment and the hotel staff was so good and overall we recommend this hotel to all the travellers who travel to Bangalore
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am,, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

10/10 Excellent

Muralidhar V, Manipal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, centrally located
Comfortable and convenient

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not Bad....!
There was no Sofa Bed (for extra person) as promised while makeing online booking. We were just provided a matress for the extra person. The staff at the reception was rude & had no concern about the booking commitments since the booking was through the agent "Hotels.com" and the booking commitments were not committed directly by them.

6/10 Okay

sagro, gurgaon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
JP Fortune bangalore review
Good Location of hotel. Ambience / room cleanliness is compromised. Bath amenities were missing. Room wasn't ready when reached. Only one thing which was good was food. Breakfast was compromised and not too many options to select.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Room
We stayed in this hotel very recently booked through Expedia. About the room...The AC was leaking and dripping water in room 2223. The door bell doesnt work as well. It was just a 2 day stay hence we tolerated this as staff is very slow in responding to any requests! the price and tax charged the maintenance is not up to the mark. We also got to know from receptionist that if customer wants to extend the stay they have to book it online only which is so absurd! The hotel looks neat food is tolerable. Breakfast buffet is good. Coffee tastes pathetic. I would not recommend this to my friends or family for the price charged its not value for money or comfortable.

6/10 Okay

SUSHIL, PUNE

Liked: Cleanliness, room comfort
VALUE FOR MONEY
EXCEPT FEW DELAYS FROM HOUSE KEEPING, REST WAS WELL. BUFFET B'FAST WAS GOOD.

8/10 Good

Hareesh, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Business Hotel
J P Celestial is a nice business hotel, conveniently located in the heart of the city. Clean rooms, friendly staff and good food.

8/10 Good

Rakesh, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a good hotel for stay. Service is good. Centrally located.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
My stay on 19th May 2013
I stayed with my wife for a day. Food is good but at night they not have south Indian food like Dosa,Idly etc. They have BUFFET at Night which will be heavy. really difficult to move out to have something outside by walk.

8/10 Good

Sankar, Chikmagalur, Karnataka, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel
This was my second stay at the Fortune Park JP celestial rooms were clean, the breakfast was good. The health center was also well kept. But is located just under a flyover but reasonably well located . Rooms were large in size and the staff were very courteous

8/10 Good

james, Goa, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel and very good price
very good hotel central located, value for money . will definetely recommend the same to any traveller ...not a great breakfast buffet ...but value for money

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
not a great place
will not stay here again. very inconvenient location.
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
not great at all
misleading pictures on their website, very bad location. will not stay there again.
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

8/10 Good

Ujwal, Mumbai, Maharashtra, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fortune JP Park
Value for money stay. Very close to Majestic, so access to most parts of Bangalore is easy. The buffet breakfast spread is nice. Stay on the 6th floor.
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

8/10 Good

Anil, New Delhi

Liked: Cleanliness, staff & service, room comfort
Centrally located, comfortable and clean rooms
The rooms were decent sized, comfortable and clean. The hotel is centrally located very near the railway station. For some odd logic the hotel provides complimentry wifi only for one hour and is chargeable beyond that. This is the only jarring note I found in otherwise a very nice stay.
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

6/10 Okay

Surya, Greenbelt, MD, USA

Liked: Staff & service, property conditions & facilities, room comfort
Great Staff, Poor quality food
Food is not very good in this hotel restaurant. While I was there, an irate customer shouted at the restaurant staff because they took over an hour to get him rotis. The staff were good, polite and courteous, but I think they have operational issues. The Bathroom becomes very messy because the shower area is not adequately separated/ planned to prevent water spraying onto the rest of the bathroom. The staff all seemed to be going out of their way to give a good experience to the customers.
Response from Swapan Das on 28 Jan 2023
Dear Mr. Surya, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

8/10 Good

Prakash, Chennai, Tamil Nadu, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Stay
Hi, We enjoyed the stay at this Hotel, Pleasing staff's with required service information, food amazing and very low at cost, so more delight. Over All experience was good. Prakash.
Response from Swapan Das on 28 Jan 2023
Dear Mr Prakash, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager

10/10 Excellent

Anna, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, more like 5 star than 3.5
I arrived at Fortune Hotel not feeling so good and I could not have been treated kinder. As I didn't fancy dinner the housekeeper arranged for the chef to contact me and after a brief discussion he suggested that he make me kedgeree to help settle my stomach. The staff were all very friendly and helpful. The style and facilities at this hotel are better than some 5 star hotels I have stayed in. I would recommend it to everyone.

2/10 Terrible

Juliano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pior experiência no hotel que já tive
Uma experiência horrível e extremamente constrangedora. Reservei esse hotel justamente para descansar depois de uma longa viagem pela Índia. Porém foi uma péssima escolha. Primeiro que os recepcionistas são extremamente mal educados. Segundo que o anunciado não condiz com a realidade. Quando percebi que o quarto era diferente do anunciado fui questionar na recepção e eles foram extremamente grosseiros e falaram que não era problema deles e sim do Hoteis.com começaram a nos xingar em hindi. Engano deles achando que não entenderiamos. Um transtorno total. Ligamos para o Hoteis.com e eles prontamente se puseram a disposição para resolver o problema, nos realocaram no segundo dia para um excelente hotel na região o RADISSON, devido ao uso horário diferente. O que mais me deixa indignado é a falta de vontade da equipe em resolver o problema, não queriam nem nos dar o upgrade, o qual iríamos pagar no local. Por simples birra. Uma decepção total
Stayed 4 nights in Oct 2018
Response from Swapan Das on 28 Jan 2023
Dear Sir/Ma'am, Thank you very much for star rating. The star rating just lights up our day and motivates us to work harder towards ensuring our guests have a seamless experience. We greatly value your patronage and look forward to welcoming you back to Fortune Park JP Celestial, Bangalore soon. Kind Regards, Swapan Das Front Office Manager