In-room dining

Reviews of Ka'ana Resort

4.5 out of 5
Ka'ana Resort
Mile 69 1/4 George Price Highway, San Ignacio, Cayo District

Reviews

9.6

Exceptional

Rating 10 - Excellent. 156 out of 186 reviews" "
Rating 8 - Good. 18 out of 186 reviews" "
Rating 6 - Okay. 5 out of 186 reviews" "
Rating 4 - Poor. 6 out of 186 reviews" "
Rating 2 - Terrible. 1 out of 186 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

4/10 Poor

tamara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked how pretty the property was. But the resort staff were either great or treated you like a dollar bill. Whoever owns this resort has trained the staff to make guests feel like they don’t matter as people only for the cash they pay
Stayed 2 nights in Mar 2024
Response from Yeniffer S. Operations Manager on 26 Mar 2024
Thank you for taking the time to share your feedback with us. We appreciate you bringing this to our attention, and we are sorry to hear you were disappointed with your stay at Ka'ana Resort our goal is to provide a comfortable and convenient experience for every guest. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

8/10 Good

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to town and the attractions was perfect! The hotel restaurant, bar and the staff were awesome! The hotel grounds were well kept and created a feel of serenity.
Stayed 3 nights in Mar 2024
Response from Yeniffer S. Operations Manager on 21 Mar 2024
Dear Garrett Thank you for taking the time to share your experience with us. We are delighted to hear that you found our service, food and bar exceed your expectations. Hope to see you back!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Highly recommend for a trip to San Ignacio.
Stayed 3 nights in Mar 2024
Response from Yeniffer S. Operations Manager on 20 Mar 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Ka'ana Resort.Kindest regards,

10/10 Excellent

Emmanuel

Stayed 1 night in Jan 2024
Response from Yeniffer S. Operations Manager on 20 Mar 2024
Thank you for taking the time to rating our property. We are so happy to hear that you enjoyed your time at Ka'ana Resort.

10/10 Excellent

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and helpful. The casitas we nice and quiet. The grounds are well kept. There garden was nice to see, and you can taste the food was fresh. The only thing we didn't like was the mattresses in the room were not very comfortable for us. It was very soft and didn't offer much support. Everything else was perfect.
Stayed 2 nights in Jan 2024
Response from Yeniffer S. Operations Manager on 8 Jan 2024
Dear BeatriceWe are delighted to hear that you enjoyed your stay at our hotel, we work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so. We will make sure to pass your feedback about our mattresses to management.

10/10 Excellent

Cecelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved sitting outside on the deck and enjoying the sights and sounds of nature. 'The pool area was wonderful. The staff is excellent and always trying to please. The activities were over the top, professional, organized and on time.
Stayed 6 nights in Nov 2023
Response from Yeniffer S. Operations Manager on 5 Dec 2023
Thank you for taking the time to rate our hotel! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing! The staff are super friendly
Stayed 1 night in Nov 2023
Response from Yeniffer S. Operations Manager on 5 Dec 2023
We appreciate your choice to stay with us and for sharing your thoughts. Your feedback is important to us, and we're glad you had a good experience.

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Yeniffer S. Operations Manager on 24 Nov 2023
Dear Christine, Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Christine

Stayed 3 nights in Oct 2023
Response from Yeniffer S. Operations Manager on 24 Nov 2023
Dear Christine, Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise vacation
Everything exceeded our expectations. Loved every moment. We’ll definitely be returning.
Stayed 3 nights in Sep 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

RONALD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This beautiful property is outstanding in amenities and service. We stayed in a wonderfully designed and comfortable cottage with a completely private garden and plunge pool behind it, surrounded by lush tropical landscaping. The staff could not have been more helpful and courteous. It is a few miles out of town, near the Xunantunich archeologic site, so transport to town for tours and meals does involve using local taxis, which are easy to obtain on the main road and in town. Meals and transportation on site are quite expensive. Worth the distance from town for a wonderful place to end a day of exploration. HIghly recommend!
Stayed 3 nights in Jul 2023

10/10 Excellent

Jeffery, Nanaimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are amazing, the food and drinks were well prepared, the staff are courteous and friendly. I wanted an extra night but they were full. No surprise there!
Stayed 2 nights in Jul 2023

10/10 Excellent

Otis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful!!!
Stayed 3 nights in Jul 2023

10/10 Excellent

Aimee, Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service, beautiful grounds, comfortable beds, the list goes on! Would definitely recommend Ka’ Ana to anyone traveling to San Ignacio.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ronald

Stayed 1 night in Jul 2023

10/10 Excellent

nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at ka'ana for 2 nights and we're far from disappointed. All around an excellent resort with much to offer. We will definitely be visiting again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Ka’ana was glorious. From the exquisitely appointed room to the lush grounds to the kind attentive staff, Ka’ana started our stay in Belize perfectly. Breakfast was delicious. Be sure to make use of your outdoor shower!
Stayed 2 nights in Jun 2023

10/10 Excellent

casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice peaceful stay
The staff was very helpful, and the place was peaceful and relaxing.
Stayed 3 nights in May 2023

10/10 Excellent

casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff has been very helpful. The place is nice and peaceful.
Stayed 1 night in May 2023

8/10 Good

Tyler

Stayed 1 night in May 2023

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay at Ka’ana! The grounds and rooms are immaculate and the staff really went out of their way to make our stay special. They’ve thought of everything and the special touches were so intentional and so appreciated. The property is only a short ride to town which we loved. It’s close enough that it was easy to go into town after excursions and explore all that San Ignacio has to offer. The communication via Whatsapp was so helpful and made arranging everything from breakfast to a ride so easy. We’ll most definitely be staying at Ka’ana the next time we come to Belize!
Stayed 4 nights in Apr 2023

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities, room comfort
Property where you will suffer from hunger
Very nice property but access without car very difficult. Spacious rooms and cmfortable beds. There is no coffee marker or kettle - that´s a big minus. The biggest problem is overpriced food. Breakfast very poor - omelet, one slice of toast, 2 slices of ham, coffee and juice, no butter for 23 USD. I have never experienced such misery
Stayed 2 nights in Apr 2023

10/10 Excellent

Dimitri, Oakland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, highly recommend.
Stayed 2 nights in Apr 2023

10/10 Excellent

Cassandra and

Stayed 3 nights in Mar 2023

10/10 Excellent

Tanveer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent staff. It would be better if there was a gym in the hotel. And they forgot to tell us that continental breakfast was included until the last day. But overall we had a good experience. Will go back.
Stayed 3 nights in Mar 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating.
Stayed 2 nights in Feb 2023

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Feb 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Ka'ana . Staff were brilliant. Enjoyed the breakfast and we ended up eating there 3 times in the evening. Highlight was the fire pits and Smores after the meal. We just did the ziplining and cave tubing trip. Cave tubing in particular was spectacular (and other visitors said this was also their highlight). Eddie was a brilliant guide. We really enjoyed Xanantunich. Probably shouldn't say this - but it's great to be able to climb up the structures - with a lot of Mayan ruins in Mexico (which are also amazing) you can only view rather than climb.
Stayed 4 nights in Feb 2023

8/10 Good

Roy

Stayed 9 nights in Dec 2022

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2022
Response from Revenue Manager on 1 Nov 2022
Dear Mrs Rossana,Thank you for taking the time to share about your Itz’ana experience! We are pleased to hear that you enjoyed our property.We hope to welcome you back to Itz’ana.Warm regards,

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Ann

Travelled with family
Liked: Staff & service, property conditions & facilities
Loved the room we had. It was only for one night but we enjoyed it. It was beautiful and the food was great.
Stayed 1 night in Jul 2022

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, the facility needs needs a little work
Stayed 3 nights in Jul 2022

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Nicole

Stayed 2 nights in May 2022

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is beautiful!!! Loved it!
Stayed 1 night in May 2022

6/10 Okay

Nadege

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None of the VIP perks were provided by the hotel.
Stayed 3 nights in Apr 2022

10/10 Excellent

jason, Sammish

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very accommodating.
Stayed 3 nights in Apr 2022

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Purnima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and service at a stunning property
This was a 5 star experience throughout. The resort arranged pickup from our hotel in Belize City which was arranged with a shuttle and driver who was friendly, efficient and very knowledgeable about the area. We were greeted upon arrival with a welcome drink, and shown to our rooms by a courteous and efficient staff member. The rooms are beautiful, with a comfortable bed, and well appointed bathroom. One of our rooms had an outdoor patio, and the other had an attached screened porch and outdoor patio. The restaurant and bar are outstanding with excellent drinks and food. One suggestion would be to add more vegetarian entree options to the dining menu. One evening, the chef served me a specially prepared stuffed zucchini entree that was delicious. Breakfast is the best deal here in terms of choices, quantity, taste and price. The entire property is well maintained and natural, with an organic vegetable garden that is sourced for much of the restaurant food. We didn't use the pool, but it was lovely, with iguanas hanging around! The hotel to arrange several activities for us, which were reserved with polite and friendly guides. We thoroughly enjoyed the ATM cave tour, and the horse ride to Xunantunich ruins (both highly recommended). The Mayan cooking class at the hotel was wonderful! The staff are outstanding and really make this a 5 star experience. They knew which activities we had planned and kept us informed of guide arrival, and made sure our breakfast was timely.
Stayed 3 nights in Feb 2022

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Staff wonderful, accomodations very nice. A couple of heads up 1) airport transfer is not free $20 US each way, 2) drink's and food a bit high, 3) this is an area that if you want hiking, outdoors adventure it's the correct spot, 4) the Mayan cooking class was great the two ladies doing it are very engaging 5) happy hour was good
Stayed 4 nights in Jan 2022

10/10 Excellent

Anne, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I was planning my trip to Belize, and I fell in love with this resort just by the pictures alone. I will say the picture does it no justice in person; this is the best hotel I’ve ever been privileged enough to stay at. The Atmosphere was so serene, gorgeous property, and it only gets more breathtaking when you take a walk throughout the property. They have High quality rooms some have a private patio. The rooms were clean, very comfortable, the bed was extremely comfortable. The room was spacious and clean. The cultural aesthetics were awesome. I love the fact that they took extra precautions due to covid. They made sure there is a hand washing station upon arrival at the hotel, as well they sanitize my luggage’s. Ka'ana Resort provides to their guest not only a high-quality service. Also, they are one of few hotels that allow their guest to see plan out destination dinners as well a tour of their garden to see where the ingredient for those delicious meals and drinks you have been devouring. The staff were the nicest people I have ever encountered especially at a resort. They were always friendly and asked how my stay was going every time I encountered one of them either on my way out or when I am being served. They also were able to recommend places for local attractions. They went over and beyond to help make my stay enjoyable especially housekeeping staff they were on point when it came to keeping the room tidy. I highly recommend this resort to anyone inquiring!!
Stayed 6 nights in Sep 2021
Response from Joelie L. on 3 Jan 2022
Thanks for staying with us. We appreciate your feedback! We look forward to hosting you again :)

10/10 Excellent

Rudolph

Stayed 2 nights in Nov 2021

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Ka’ana!
Ka’ana was lovely. We stayed for our honeymoon, and the staff was amazing, helped us set up massages, excursions and a special starlight dinner for us! They room was amazing, and housecleaning was on their game! The staff remembered our names and what we were up to for the day! The only suggestion I would make would be to have a deeper menu, as a vegetarian there were not a lot of choices for me, however, the chefs were more than accommodating! In room WiFi is a bit weak jfyi.
Stayed 4 nights in Oct 2021
Response from Joelie L. on 20 Oct 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Okay stay but good experience
It is a nice resort and happy I went there. A few things to note: Breakfast included is equal to 1 item (like juice OR oatmeal) from a very limited part of the breakfast menu. Food at the resort seemed to be more international and very limited. Resort is expensive. I paid $21 for essentially a jerk chicken tender. Massage was awesome because of the masseuse but spa smelled moldy and was noisy. Staff was great though.
Stayed 3 nights in Aug 2021
Response from Wolfgang Brandl, GM on 7 Sept 2021
Dear Guest Thank you for taking the time to post this review. Sorry to hear that you did not enjoy your stay to the fullest. We are in the process of making changes to the menu and offerings and I am certain you will enjoy these during your next visit. I am offering you a free upgrade (subject to availability) during your next stay, to make up the shortfalls you experienced. Until then & with regards Wolfgang Brandl

10/10 Excellent

Ameya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great secluded property away from town. Wonderful staff!
Stayed 3 nights in Aug 2021
Response from Wolfgang Brandl, GM on 1 Sept 2021
Thank you Ameya. We appreciate your positive review.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ka'ana was nothing short of perfection during our stay. We had a small issue when arriving regarding our room and the manager fixed it instantly. The customer service here is better than anywhere I have ever stayed. The hotel and common areas were kept pristine, the staff was nothing short of AMAZING- so attentive and accommodating, and the food was delicious. We loved the room and the outdoor shower & tub. We would definitely coming back!
Stayed 4 nights in Aug 2021
Response from Wolfgang Brandl, GM on 31 Aug 2021
Dear Nicole, thank you for your positive comments and I am happy to know that we managed to impress. Best regards, Wolfgang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Wolfgang Brandl, GM on 27 Aug 2021
Thank you for your rating. We are happy to know that you enjoyed your stay with us 10/10 All the Best and Travel Again!

6/10 Okay

Shakira

Stayed 3 nights in Aug 2021