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Reviews of Homewood Hotel & Spa

4 out of 5
Homewood Hotel & Spa
Abbey Lane, Hinton Charterhouse, Bath, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 115 out of 221 reviews" "
Rating 8 - Good. 66 out of 221 reviews" "
Rating 6 - Okay. 28 out of 221 reviews" "
Rating 4 - Poor. 7 out of 221 reviews" "
Rating 2 - Terrible. 5 out of 221 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great in every way. High standards but very relaxed at the same time
Stayed 1 night in Mar 2024

6/10 Okay

Rachel

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel unfortunately did not live up to it's expectations in a number of ways, however the most disappointing aspect was being served gluten after making staff aware that I am coeliac - I had suspicions that the meal served was unsuitable but had to confirm twice before they checked and notified me that it did in fact contain gluten. Thankfully I did not eat the food served. I would advise anyone suffering from an allergy to be incredibly cautious of eating here.
Stayed 1 night in Dec 2023

10/10 Excellent

Andy

Stayed 1 night in Jan 2024

10/10 Excellent

homera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Another relaxing stay at Homewood, fantastic room, great food and amazing spa
Stayed 1 night in Dec 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Beth

Stayed 2 nights in Sep 2023

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tiffany on 15 Aug 2023
Hello Dane, Thank you so much for you review. We very much look forward to your next visit.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the place!! Will be back.
Stayed 2 nights in Jul 2023
Response from Tiffany on 15 Aug 2023
Hello Anita, We are delighted to hear you love Homewood, we very much look forward to having you stay with us again.

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Friendly staff and very well situated hotel.We were able to do a lot of sightseeing in the area.Close to Bath for shopping and seeing the roman baths,royal crescent etc. Also close to wells cathedral and longleat safari park and stateky home. The hotel is very comfortable with luxurious but cosy rooms.The decor in the room is quirky and so pretty.The bed was very comfortable and the room had all the amenities you would expect. There is an outside and inside pool with hot .Also the sauna is available to book. The hotel grounds are very well cared for and look beautiful.The garden area is pretty with lots of comfortable tables and chairs if you want to eat or drink outside. All the staff are so helpful ,friendly and pleasant and nothing is too much trouble to help you enjoy your stay. The food - the hotel offers an excellent choice of menus.Delicious breakfast with plenty of choice and keeps you full for most of the day.Ther
Stayed 2 nights in Jul 2023
Response from Tiffany on 15 Aug 2023
Hello Helen, Amazing to hear you have enjoyed your stay with us and felt fully cared for. At Homewood we certainly pride our selves in giving our guest the best experience and it is always lovely to hear we have achieved just that. We very much look forward to your next visit. warmest,

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return to paradise
Having stayed here back in 2020 and being blown away by this little gem, it was time to go back. We previously stayed in the Lux Hot-tub suite which overlooked the pool, which at night makes the most romantic setting for a proposal. A few things have changed at Homewood since then and all positive, they acquired the neighbouring house and added it to their boutique hotel - Mallingford Mews and this is where we stayed. Having been redecorated to the same very high standards as the hotel as soon as you walk in the door you feel the luxury and spot all the quirky little extras, the complimentary sweet area jars of sweets and hampers filled with crisps and muffins this is clearly very popular. We have 2 evening meals and as always the food was outstanding, the surroundings just get prettier and we can’t think of a more idyllic spot than the patio to sip cocktails and watch the world go by. Looking forward to our return trip!
Stayed 2 nights in Jun 2023
Response from Jen on 9 Sept 2023
Thank you for returning to Homewood and for sharing your wonderful experience with us. It's fantastic to hear that you've noticed positive changes since your previous stay and that you continue to enjoy your visits with us.Luxury and attention to detail are key to our offerings, and we're delighted that you felt the luxury as soon as you walked in, appreciating the quirky little extras we provide.Our complimentary sweet is indeed popular, and we're thrilled you were able to enjoy it!We're pleased that you had two outstanding evening meals and that the surroundings continue to charm you. The patio does provide an idyllic spot for cocktails and relaxation.We can't wait to welcome you back for your return trip, and we're grateful for your loyalty and kind words about your experiences at Homewood. Thank you for choosing us, and we look forward to making your next stay just as memorable!

10/10 Excellent

Emily

Stayed 1 night in Feb 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A magical experience
Amazing hotel and experience from the moment you arrive to the second you leave. The whole hotel is beautiful with a wonderful artistic theme and the level of service is exemplary. My favourite hotel in the UK (including 5* London) and will be returning again soon
Stayed 1 night in Jan 2023
Response from Jen on 9 Sept 2023
Thank you so much for your glowing review! We're absolutely thrilled to hear that you had an amazing experience during your stay with us.It's wonderful to know that you found our hotel beautiful and appreciated the artistic theme throughout. We take great pride in creating a unique and aesthetically pleasing environment for our guests.Exemplary service is our goal, and we're delighted that you found our level of service to be outstanding.Being your favorite hotel in the UK, including 5-star establishments in London, is a tremendous compliment, thank you so much.We can't wait to welcome you back soon and continue to provide you with exceptional experiences. Thank you for choosing us, and we look forward to your return!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Maisie

Stayed 1 night in Dec 2022

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the country.
Great overnight stay in a hot tub room for my wife’s birthday. Room was splendid, spent hours in the hot tub, service was attentive and had a great meal in the evening. Wife enjoyed the spa and massage the following day.
Stayed 1 night in Nov 2022

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent from start to finish
This hotel is lovely. The whole experience was high class the from start to finish. Staff were clearly drilled to be friendly and polite and looked like they wanted to be there. Little touches go a long way to improving a stay and this hotel has loads of them. From quirky decor to free pick and mix, they really have thought the experience through. The food was also superb, with well thought through menus and nice touches like taking your order in the bar to be served when you take your table. We would not hesitate to come back. Well done Homewood
Stayed 1 night in Nov 2022

10/10 Excellent

Dorey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with some lovely decor. Staff very helpful and attentive nothing was too much trouble. Quality of breakfast was excellent lots to choose from and a lovely setting. We had dinner the first night. Everything was freshly cooked and the service was excellent. We enjoyed using the facilities and these were well maintained and clean. We had come away for a relaxing break and we certainly got that. I would recommend the Homewood to all my friends and hope to go back one day. 5 star!
Stayed 2 nights in Oct 2022

10/10 Excellent

Simon

Stayed 1 night in Sep 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Haven close to the beautiful city of Bath
A beautiful property in gorgeous well kept gardens. We didn’t use many facilities as we were attending a nearby wedding. The breakfast was excellent.
Stayed 2 nights in Sep 2022

10/10 Excellent

Liane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the service in all the areas of the hotel was great from the dining room staff to the bar and therapists in the spa and on reception. The hotel it’s self was lovely, the guest experience was really thought through at every stage, as there were so many little touches throughout that really made your stay more comfortable and special. The hotel and grounds were maintained to a really high standard. Overall an excellent hotel and we look forward to returning!
Stayed 5 nights in Sep 2022

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely place and people, but service quality poor
The Homewood itself is lovely, the spa and restaurant is great. The let down was the service - everyone is very polite and courteous but for the price of the rooms we'd expect faultless service. Too often in the restaurant we were left underwhelmed or the room cleaning was substandard. In lower priced hotels it wouldn't matter bit at the prices we paid it wasn't good enough.
Stayed 2 nights in Aug 2022

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely setting/nothing too much trouble. not too many guests either
Stayed 2 nights in Aug 2022

10/10 Excellent

MR Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed the hotel Great ambiance and decor. Very unique. The staff were superb. Amazing people . So helpful
Stayed 2 nights in Jun 2022
Response from Ania on 22 Jun 2022
Dear Andrew Thank you so much for your feedback! We are delighted to enjoyed Homewood and team and very much look forward to welcoming you back!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, one of my favourite place to go. Never fails me :)
Stayed 1 night in Jun 2022

10/10 Excellent

John

Stayed 3 nights in May 2022

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2022

10/10 Excellent

Savva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great private hot tub on balcony and free electric car charging , nice touch of free crisps sweets popcorn etc friendly staff, food superb! Coffee maker in room .very powerful shower . Just Fantastic!
Stayed 2 nights in Jan 2022
Response from Stephanie (Duty manager) on 25 Feb 2022
Hi Savva, I'm so happy to hear you enjoyed your time with us! We can't wait to see you again soon. Best wishes, Stephanie

10/10 Excellent

Constantin

Stayed 2 nights in Dec 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Owen

Stayed 1 night in Dec 2021

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Pjerin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Kalpesh

Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back.
Lovely hotel. Great location. Peaceful and beautiful views. Really cool decor. The suite could have been a bit bigger though.
Stayed 1 night in May 2021

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
We had the most amazing stay at Homewood and will definitely be returning, the house and grounds are gorgeous. We stayed in the Elegant Room, the bedroom & bathroom were both beautiful, the only gripe we had was the bed was rather hard for our preference but I'm sure this would be fine for most people. The little things such as the complimentary drinks, sweets & snacks in the lobby for guests, the inclusion of the Dyson hairdryer in the room & SMEG appliances make the stay that extra little bit special. We will be returning in the new year and will be recommending Homewood to friends & family.
Stayed 1 night in Dec 2020

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

10/10 Excellent

Heidi

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020