Dear guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the lack of hot water on the first day and the ventilation system being out of service for the duration of your visit. We understand how uncomfortable and frustrating these issues must have been, especially with young children.Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we were unable to provide you with a more pleasant experience. We apologize for any inconvenience caused by the room temperature reaching uncomfortable levels, and we regret that our staff did not offer alternative solutions or the option to relocate to a different room.Please know that we take your feedback seriously, and we will use it to address and improve upon the issues you encountered to ensure that they do not happen again in the future.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much improved stay in the future. If you would like to discuss your experience further or if there's anything else we can do to make amends, please don't hesitate to contact us directly.Warm regards,FO

Dear Guest, Thank you for providing your rating. We're pleased to see that your overall experience was positive. If you have any specific feedback or suggestions on how we can improve and earn a higher rating next time, please feel free to share. We value your input and strive to make each guest's stay as enjoyable as possible. We hope to have the opportunity to welcome you again in the future. Safe travels!FO

Dear Guest, Thank you for sharing your feedback. It's great to hear that you found the property to be centrally located and convenient for exploring the area. If you have any more details or specific comments about your experience, feel free to share. We aim to provide a comfortable and enjoyable stay for all guests, and your input is valuable. If you have any other questions or if there's anything else we can assist you with, please let us know. Safe travels!,Kind regards, FO

Lieber Gast,Vielen Dank für Ihre Bewertung! Wenn Sie spezifisches Feedback oder Anmerkungen haben, die uns helfen könnten, unseren Service zu verbessern, würden wir uns freuen, davon zu hören. Ihre Zufriedenheit ist uns wichtig. Falls Sie weitere Fragen oder Anliegen haben, stehe ich Ihnen gerne zur Verfügung.Freundliche GrüsseFO

Dear guest,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that our hotel met your expectations and was convenient for your purposes. It's fantastic to know that you would consider staying with us again.We appreciate your support, and we look forward to welcoming you back on your next visit. If you have any specific suggestions or preferences for your future stays, please don't hesitate to let us know. We aim to provide a great experience for our guests, and your input is valuable in achieving that goal.Safe travels, and we hope to see you soon!Best regards,FO

Dear Guest, Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any comments you'd like to share, feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Kind regards, FO

Dear guest,Thank you for providing feedback about your stay at Hotel Euler. We appreciate your observation about the entrance involving a flight of stairs and the potential challenge for guests with heavy suitcases. It's valuable information for future guests to be aware of, and we appreciate your sharing this detail.If there's anything else you would like to share or if you have specific suggestions, please feel free to let us know. We aim to enhance our guests' experience, and your input is important.We hope you enjoyed your stay overall, and we look forward to welcoming you again if your travels bring you back to Basel.Best regards,FO

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Carmelo Barba & TeamFront Office Manager

Dear Geoffrey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Carmelo Barba & TeamFront Office Manager

Dear Samuel,Thank you very much for your great review!We are glad you enjoyed your stay with us.Looking forward to welcoming you again in the future.Best regards,Carmelo Barba & TeamFront Office Manager

Dear Cliff,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Carmelo BarbaFront Office Manager

Dear Rodolfo,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Carmelo BarbaFront Office Manager

Dear Otisi,Thank you for your rating! We appreciate your feedback. If you have any specific comments or suggestions to help us improve, please feel free to share them with us. We aim to provide the best possible experience for our guests and value your input. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for an even better experience.Best wishes,Hennadii Yerchenko & Front Desk Team

Dear Mark,Thhank you very much for your positive feedback!If you have any more feedback or questions, don't hesitate to reach out.Best wishes,Front Desk Hotel Metropol

Dear Fiona,Thank you for taking the time to share your feedback about your recent stay with us. We genuinely appreciate your input as it helps us to continuously improve our services and address any shortcomings.We are truly sorry to hear that your one-night stopover experience did not meet your expectations. Your comfort and satisfaction are our top priorities, and we apologize for falling short in this instance.Your comments about the check-out process are also noted. We apologize for any inconvenience caused by the malfunctioning auto check-out machine and the absence of a staff member at the reception. We will work on improving our check-out procedures to ensure a smoother experience for our guests.Your feedback is invaluable to us, and we want to make things right. We would appreciate the opportunity to regain your trust and provide you with a more comfortable and pleasant stay in the future.Warm regards,Carmelo BarbaFront Office Manager

Dear Judy,Thank you for sharing your feedback about your recent stay. We're pleased to hear that you had a great experience overall.However, we apologize for the discomfort you experienced due to the lack of air conditioning or air circulation in the room, especially during hot summer weather. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our accommodations. If you have any further comments or if there's anything else we can do to make your future stays more comfortable, please don't hesitate to let us know.Thank you for choosing to stay with us.Best regards,Hennadii Yerchenko Front Desk

Dear Vikram,Thank you for bringing this matter to our attention. We take the safety and comfort of our guests very seriously, and we apologize for any inconvenience caused by the situation you described. We will investigate this issue and work with the local authorities to ensure the safety of our guests and the surrounding area. Your feedback is essential in helping us maintain a pleasant environment for all our guests, and we appreciate your vigilance in reporting this concern. If you have any further information or specific details to share, please feel free to contact our management or front desk, and we will take appropriate action. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.Best wishes,Front Desk Team

Dear Haris,I'm sorry to hear about your negative experience during your stay at our hotel. Regarding the room temperature and pillow, it's unfortunate that the hotel staff didn't provide a satisfactory solution.We are sorry once again for any difficulties you experienced during your stay at our hotel. We will work hard to improve the service we provide to our guests.Thank you for sharing your feedback with us. It's essential for hotels to be aware of guests' experiences to improve their services and facilities. I hope you'll have a better experience in your future travels.Best wishes,Front Desk Team

Dear Janet,Thank you for taking the time to leave a review. I am pleased to know that you found the hotel's location near Basel SBB Airport convenient and appreciated the cleanliness and quietness of the room. However, I realise that the small room size and check-in experience did not meet your expectations. Your opinions are very valuable as they can help us be better. If you have any other thoughts or suggestions, feel free to share them.Best wishes,Hennadii Yerchenko & Front Desk Team

Dear Kevin,Thank you for taking the time to provide your feedback about your stay. It's unfortunate to hear that there were issues with room readiness and cleanliness. Your feedback helps highlight areas that might need improvement and can be valuable for both the hotel management and other travelers. It's great to know that the location was a positive aspect of your stay. If you have any further details or experiences to share, feel free to let us know!We wish you a nice day!Hennadii Yerchenko & Front Desk Team

Dear Justine,Thank you for providing your rating! Your feedback indicates that you had a positive experience overall. If there's anything you'd like to share about your stay or any areas where you believe improvements could be made, feel free to let me know. If you have any further questions or need assistance, don't hesitate to ask!Best wishes,Hennadii Yerchenko & Front Desk Team

Dear Joshua,Thank you for sharing your feedback about the clean and quiet hotel in a great location. It's wonderful to hear that you had a positive experience during your stay. If you have any more details or specific aspects you'd like to highlight, feel free to share! Your review is really helpful for us.Best wishes,Hennadii YerchenkoFront Desk

Dear Guest,Thank you very much for sharing your feedback with us. We apologize for the inconvenience caused by the room being hot and the noise from the busy area. We understand that a comfortable and peaceful sleep is essential for a pleasant stay. We will take your feedback into consideration and explore ways to improve the ventilation and soundproofing in our rooms.Thank you for sharing your experience, and we hope to have the opportunity to provide you with an even better stay next time. Best regards,Hotel Metropol

Dear Jotham,I am sorry to hear that you had a negative experience at the Metropol Hotel. It sounds like you encountered problems with the lack of air conditioning and the response of the staff. Your feedback is very important and I understand your frustration. We deeply sorry for your disappointment. Every day we try to improve the quality of service we provide.We once again apologise and thank you for your feedback.Best wishes,Hennadii & Front Desk Team

Dear Guest, Thank you very much for sharing your feedback with us. We are glad you enjoyed the stay in our hotel and are looking forward to welcome you with us again.Best regards,Hotel Metropol

Dear Guest,Thank you very much for your nice feedback. We are glad to hear that you enjoyed the stay with us and are looking forward to welcome you here again.Best regards,Hotel Metropol

Dear Guest,Thank you very much for your nice feedback. We are glad to hear that you enjoyed the stay with us and are looking forward to welcome you in our hotel again.Best regards,Hotel Metropol

Dear Guest, Thank you very much for your nice feedback. We are looking forward to welcome you back here in Basel.Hotel Metropol

Dear Guest, Thank you very much for your nice feedback. We are looking forward to welcome you back here in Basel.Hotel Metropol

Dear Guest,Thank you very much for your review. We are looking forward to welcome you back here.Hotel Metropol

Dear Jeneth,Thank you for taking the time to write a review and sharing your thoughts on your recent experience. We are thrilled to hear that you enjoyed your experience with us and that you have rated us an 8 out of 10!At the same time, we understand that there might be areas where we can improve and we appreciate any feedback you have to offer. We strive to provide the best possible experience for all of our customers, and your input is invaluable in helping us achieve that goal.Thank you again for choosing us and we hope to see you again soon.Best regards,

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,