Dear Guest & Reviewer Thank you for your effort writing on expedia.com. It is very important to me to get your opinion, since it will help us to maintain the standard of the hotel and its quality of service. Furthermore we will be able to correct small mistakes immediately. I was pleased to read that overall you enjoyed your stay. Looking forward to welcoming you again at Basel, I remain With kind regards, Petra Emmel General Manager Sorell Hotel Merian

Dear Guest & Reviewer Thank you so much for your Rating. We are glad that you enjoyed you stay with us. A Happy New Year and Grüezi from Switzerland Petra Emmel General Manager & Team

Dear Colin, Dear Guest Dear Guest, Let me thank you for taking your time to write a review on the Sorell Hotel Merian. As hoteliers, we strongly believe in the importance of guest feedback and are pleased to learn that you enjoyed your time with us. We are looking forward to welcoming you back in the near future. Merry Christmas and a Happy New Year. Kind Regards Petra Emmel General Manager

Dear Scott, Dear Guest Thank you for having chosen our hotel and thank you for taking the time to write a survey on hotels.com. I was pleased to read that overall you enjoyed your stay. On the other hand it is with great regret to hear that the breakfast buffet could have been better. I will discuss this with our chef. Thank you once again for your feed-back. Looking forward to welcoming you again at our hotel, I remain With kind regards, Petra Emmel General Manager

Dear Phyliis Thank you so much for your wonderful review. I am very glad that you enjoyed your stay with us. In fact you had a free up-grade to our Special Christmas Rooms. I am sorry that the decoration disturbed a Little bit. Once again Thank you for your feed-back and we do hope to Welcome you soon again. Kind Regards & Grüezi from Switzerland, Petra Emmel General Manager & Team

Dear Guest Thank you very much for your stay and your Rating. We are glad that you enjoyed it and do hope to see you soon again. Kind Regards, Petra Emmel General Manager & Team

Dear Guest Thank you for having taken the time to review the Sorell Hotel Merian nd for sharing your experience. We would really like to make your next stay as perfect as possible and show that the hospitality at the Sorell Hotels is among the finest. Please let us know of any personal requirements and any preferences you may have. In addition I am very glad to inform you, that we are already planning a complete renovation of the hotel. Thank you once again for your feed-back. We look forward to welcoming you back at the Sorell Hotels. Kind regards Petra Emmel General Manager

Dear Guest Thank you once again for having chosen our hotel and thank you for taking the time to complete a review about your stay. It is very important to me to get your opinion and comments, since it will help us to maintain the standard of the hotel and its quality of service. Furthermore we will be able to correct small mistakes immediately. I was pleased to read that overall you enjoyed your stay and will pass your comments to my team. Looking forward to welcoming you again at our hotel, I remain With kind regards, Petra Emmel General Manager

Dear William, Dear Guest Let me thank you for taking your time to write a review on the Sorell Hotel Merian. As hoteliers, we strongly believe in the importance of guest feedback and are pleased to learn that you enjoyed your time with us. We are looking forward to welcoming you back in the near future. Grüezi from Switzerland and Kind Regards Petra Emmel General Manager & Team

Dear Ken, Dear Guests, Thank you for your encouraging review and for having taken the time to share your positive experience with us. We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel Merian and that the kindness you experienced at the Sorell Hotels was commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion. We look forward to welcoming you again soon at the Sorell Hotels. Best regards, Petra Emmel General Manager

Dear Guest You were our guest during a few days ago. Thank you for having chosen the Sorell Hotel Merian and also thank you for taking the time to complete a review on expedia.com. It is with great regret to hear that you were not fully satisfied with your stay, especially the missing air-condition of the room. In the meantime, we are planning a complete renovation of the hotel soon and will install an air-condition according to Swiss Law. Therefore, I hope you will give us a second chance to fully convince you of our hotel. Please accept my apologies for the inconveniences caused. Thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Kind regards, Petra Emmel General Manager

Dear Guest! You were our guest during a few days ago. Thank you for having chosen our hotel and also thank you for taking the time to complete a review on booking.com. It is with great regret to hear that you were not satisfied with your stay, especially the missing air-condition of the room and the noise from the bars. We are already working on a solution, but beeing a historic building this is not self-evident. Please accept my apologies for the inconveniences caused. Please note, that we would adress your complain. Thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Kind regards, Janina Brändlin Front Office Manager

Dear Guest, Let me thank you for taking your time to write a review on the Sorell Hotel Merian. As hoteliers, we strongly believe in the importance of guest feedback and are pleased to learn that you enjoyed your time with us. We are looking forward to welcoming you back in the near future. Kind Regards Janina Brändlin, Front Office Manager

Dear Guest & "Reviewer" Thank you for taking the time to write a detailed comment regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. We are aware of the situation with the warm weather and are working to install an air-condition when we will renovate the hotel. We hope to be of service to you in the future. Thank you again for your visit. Kind Regards from Basel Petra Emmel General Manager

Dear Guest Thank you very much for your visit and your review on Expedia. We are glad you enjoyed your stay although it was a Little warm. At the Moment we are planning a renovation of the hotel and will of Course have air-condition in the future. Have a nice summer and we are Looking Forward to Welcome you soon again. Kind Regards, Petra Emmel General Manager

Dear Adriana, Dear Guest Thank you very much for your review and your positive opinion. We do hope to see you soon again. Kind Regards, Petra Emmel General Manager & Team

Dear Karen, Dear Guests! Thank you for such a wonderful review of your recent stay here at the Sorell Hotel Merian. We especially appreciate your comments. Once again thank you and we look forward to welcoming you back in the very near future. Kindest Regards & Grüezi from Basel Petra Emmel General Manager & Team

Dear Guest, Thank you for taking the time to complete a review regarding your recent stay at our hotel. I regret that you have not been satiesfied with your stay and apologize for the inconveniences during your stay. It is our hope that you will give us another opportunity to serve you and to convince you of our service Kind Regards, Petra Emmel General Manager & Team

Dear Nico, Dear Guest! Thank you very much for this great review. I am very happy that you enjoyed your stay with us. We do hope to see you soon again at the Sorell Hotel Merian! Kind Regards & Grüezi from Switzerland Petra Emmel General Manager & Team

Dear Guest! Thank you for your encouraging review and for having taken the time to share your positive experience with us. We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel. We look forward to welcoming you again soon at the Sorell Hotels. Best regards, Petra Emmel General Manager

Dear Guests! Thank you for taking the time to complete a review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. You are right that the rooms do not have an air condition at the moment, but we are planning a complete renovation soon. We hope to be of service to you in the future. Again, thank you for your feed-back. Kind Regards, Petra Emmel General Manager

Dear David! Thank you so much for your kind review. It is great to read that you enjoyed your stay with us. We are Looking to welcome you soon again. Grüezi from Switzerland Petra Emmel General Manager & Team