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Reviews of Sleep Inn Columbia Gateway

2.5 out of 5
Sleep Inn Columbia Gateway
8145 Washington Blvd, Jessup, MD

Reviews

8.0

Very good

Rating 10 - Excellent. 130 out of 353 reviews" "
Rating 8 - Good. 132 out of 353 reviews" "
Rating 6 - Okay. 48 out of 353 reviews" "
Rating 4 - Poor. 21 out of 353 reviews" "
Rating 2 - Terrible. 22 out of 353 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ugur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Oscar, Hialeah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wonderful friendly staff
Stayed 4 nights in Apr 2024
Response from Ken on 16 Apr 2024
Dear Oscar, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway. We sincerely appreciate and value your feedback as a Guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Daniel

Stayed 1 night in Apr 2024

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 4 nights in Mar 2024
Response from KEN on 15 Apr 2024
Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the amenities. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support pageWe hope for an opportunity to properly host you in the future.Sincerely,General ManagerSleep Inn Columbia Gateway

10/10 Excellent

John

Very clean and friendly!
Stayed 1 night in Mar 2024
Response from Ken on 30 Mar 2024
Dear Brayan,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,General ManagerSleep Inn Columbia Gateway410-799-7794

4/10 Poor

Love

Stayed 2 nights in Mar 2024
Response from KEN on 15 Apr 2024
Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the amenities. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support pageWe hope for an opportunity to properly host you in the future.Sincerely,General ManagerSleep Inn Columbia Gateway

6/10 Okay

TANU

Stayed 1 night in Mar 2024
Response from Ken on 30 Mar 2024
Dear Tanu,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,General ManagerSleep Inn Columbia Gateway410-799-7794

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price, clean rooms friendly staff

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Check in was a slow process. Attendant was on the phone making a reservation over ten minutes and kept talking. One other person was trying to check in also. That’s a long wait when you’ve been driving all day and are exhausted.
Stayed 1 night in Jan 2024

2/10 Terrible

Antonio, norwalk

Stayed 14 nights in Dec 2023

10/10 Excellent

Ariana

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had to make a last minute reservation and we were accommodated. I love that they don’t have a crazy high incidental fee like other places. My kids loved the room and the continental breakfast was enough to get our day started. Room was under $100 so no complaints here.
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Darnay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sleep Inn Management on 12 Dec 2023
Thank you for your feedback! We appreciate you!

4/10 Poor

louis

Stayed 1 night in Nov 2023

10/10 Excellent

Elva

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. The only thing that disappointed us was the breakfast.
Stayed 1 night in Nov 2023
Response from Mrs .Patel on 30 Nov 2023
Thank you for staying with sleepinn ,Jessup-Maryland . Your feedback is important .We will improve Breakfast .

8/10 Good

Epiphany

Stayed 2 nights in Nov 2023
Response from Mrs Patel on 29 Nov 2023
Thank you for stay with sleepinn ,Jessup-Maryland . We appreciate your bussiness .

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sleep Inn Management on 19 Nov 2023
Thank you for your feedback, we appreciate you!

8/10 Good

Chanh

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Sleep Inn Management on 19 Nov 2023
Thank you for your feedback. We appreciate you!

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Several, but not all employees, we very nice. We had several broken items in our room. Poor maintenance.
Stayed 6 nights in Nov 2023
Response from Sleep Inn Management on 19 Nov 2023
Thank you for your feedback. We appreciate you! Please in the future be sure to bring any and all issues to the front desk right away so that we may address your concerns and provide you with a more comfortable stay with us.

10/10 Excellent

jose, CLEVELAND

Liked: Cleanliness, staff & service, property conditions & facilities
Eveything was good staff amaizing maybe a better hot breakfast but overall great place
Stayed 2 nights in Nov 2023
Response from Sleep Inn Management on 19 Nov 2023
Thank you for your feedback. We appreciate you! Please accept our apologies for not having a hot breakfast, we will continue to do our best to serve FREE breakfast daily.

10/10 Excellent

Nayda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Mattress need replacement, you can tell it's an old spring mattress. Shower was clogged. Microwave didn't have the glass rotation plate and didn't work properly. Everything else was fine
Stayed 1 night in Nov 2023
Response from Sleep Inn Management on 19 Nov 2023
Thank you for your feedback, we appreciate you! We will be happy to look into the issues you have brought to our attention.

8/10 Good

Dawn

Stayed 1 night in Nov 2023
Response from Sleep Inn Management on 19 Nov 2023
Thank you for your feedback, we appreciate you!

2/10 Terrible

Ronnette

Travelled with partner
Disliked: Amenities, property conditions & facilities
Its out dated dust and mold . We literally transferred to 3-4 different rooms we only stayed because it was getting late and was tired 😫 But this facility needs serious cleaning and upgrades. Oh and i forgot tv aint work . Just terrible experience wouldnt recommend to anyone
Stayed 1 night in Oct 2023
Response from Sleep Inn Jessup on 2 Nov 2023
Thank you for your feedback. We appreciate you.

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay.
Stayed 2 nights in Oct 2023
Response from Sleep Inn Management on 2 Nov 2023
Thank you for your feedback. We appreciate you! I am happy to learn you enjoyed your stay with us!

10/10 Excellent

Kimberly

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very clean, nice room. Friendly staff.
Stayed 2 nights in Sep 2023
Response from Sleep Inn Management on 21 Sept 2023
Thank you for your feedback regarding your recent stay at Sleep Inn in Jessup, MD. We look forward to serving your future lodging needs.

8/10 Good

Tedd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sleep Inn Management on 4 Sept 2023
Thank you for your feedback regarding your recent stay at Sleep Inn in Jessup, MD! We appreciate you. I am happy to learn you enjoyed your stay and we look forward to seeing you again in the near future.

10/10 Excellent

Radu-Cornel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff friendly
Stayed 1 night in Sep 2023
Response from Sleep Inn Management on 3 Sept 2023
Thank you for your feedback. We appreciate you. I am happy to learn you enjoyed your stay with us at the Sleep Inn in Jessup MD. We look forward to seeing you again in the near future. Until then, take care!

10/10 Excellent

Vedang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean hotel
Stayed 8 nights in Aug 2023
Response from Sleep Inn Management on 21 Aug 2023
Thank you for your feedback regarding your recent stay with at Sleep Inn in Jessup, MD! We appreciate you and look forward to seeing you the next you visit the Jessup area! Take care!

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice
Stayed 2 nights in Aug 2023
Response from Sleep Inn Management on 21 Aug 2023
Thank you for your feedback, Linda regarding your recent stay with us at Sleep Inn in Jessup, MD. We appreciate you and look forward to seeing you next time you're in the Jessup area! Take care!

8/10 Good

Paul

Travelled with group
Liked: Staff & service
The air conditioner filters need to be cleaned and more TV stations would be good. Other than that it was a pretty pleasant day.
Stayed 3 nights in Aug 2023
Response from Sleep Inn Management on 15 Aug 2023
Thank you for your feedback regarding your stay with us at Sleep Inn in Jessup, MD! I am happy to learn you enjoyed your stay with us. We look forward to seeing you in the near future. Until then, take care!

2/10 Terrible

nancy

Business traveller
Disliked: Amenities, property conditions & facilities
Hookers, pimmps and their clients coming and going. Noises from the hooking rooms had us trying to explain to our SCHOOL AGED children what they were without giving them the real story. No maid service for 3 days so I finally had to ask for at least clean towels by the 4th day.
Stayed 4 nights in Aug 2023
Response from Sleep Inn Management on 31 Aug 2023
Thank you for your feedback. We apologize for not exceeding your expectations. In the future, should you see something of this nature, please be sure to notify the front desk right away. We do not tolerate such behavior. Regarding room service, this is correct we do not offer room service to stay over rooms on Saturdays and Sundays. Thankfully our front desk is staffed 24 hrs. a day to be able to give you anything you may need or request for your room. We hope your next visit to the Jessup, MD area is a better one. Take care.

4/10 Poor

Jacqueline

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
Poor Customer Service
The staff was rude. The front desk clerk was cleaning when I entered the lobby. He continued to clean while I stood there waiting. After about 2 minutes, he says I will be with you in a minute. He continued to clean then left the lobby. A few minutes later a woman comes and asks if she can help me. She wasn’t pleasant. I was asked to pay a $100 incidental fee. That was not explained prior to my stay. No other Sleep Inn has asked me for a deposit. The room I was given had two microwaves. One was unplugged. The tiles in the bathroom were broken which made the floor uneven. The linens were dingy. I will not return to this location again.
Stayed 1 night in Aug 2023
Response from Sleep Inn Management on 3 Sept 2023
Thank you for your feedback. We do appreciate you and your comments and concerns are taken very seriously. I will be looking into your room as you have raised some concerns. In the future please be sure to notify the front desk of anything wrong in your room so that we may make the proper adjustments immediately. Please accept our apology for not exceeding your expectations.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, but we had ants. Once we informed the office they took care of the problem right away. The employees were very friendly. Will stay there again.
Stayed 8 nights in Aug 2023
Response from Sleep Inn Management on 15 Aug 2023
Thank you for your feedback on your recent stay with us at Sleep Inn in Jessup, MD! I am happy to learn you enjoyed your stay and we look forward to seeing you again in the near future.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel from 1985
Although the customer service was good, it seems like they have nothing updated. Considering how the world works now the rooms are very dated. I can deal with the basics but you can see chipping on the walls, wallpaper peeling and the actual toilet looks like it was never changed from 1980s. I try to give hotels the benefit of the doubt but I was very disappointed. They didn’t try at all with updates. No room service on weekends. And although I had a nonsmoking room one room down I smelled smoke, hallway very smoky. I would not recommended.
Stayed 2 nights in Aug 2023
Response from Sleep Inn Management on 7 Aug 2023
Thank you for your feedback on your recent stay with us at Sleep Inn in Jessup, MD. We appreciate you and sincerely hope that we can have another honest chance to give you a better stay next visit to the Jessup area. Thank you.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was clean in and out staff helpful quiet decent continental breakfast best place I been to in a long time definitely will stay again
Stayed 3 nights in Jul 2023
Response from Sleep Inn Management on 7 Aug 2023
Thank you for your feedback on your recent stay with us at Sleep Inn in Jessup, Md. We appreciate you and I am happy to learn you enjoyed your stay with us. We look forward to seeing you again in the near future.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Sleep Inn Manager on 24 Jul 2023
Thank you for your feedback regarding your recent stay with us at Sleep Inn in Jessup, MD! We appreciate you and look forward to seeing you again in the near future. Until then, enjoy summer!

8/10 Good

Caro

Stayed 3 nights in Jul 2023
Response from Sleep Inn Manager on 20 Jul 2023
Thank you for your recent feedback on your stay with us at Sleep Inn in Jessup, MD! We appreciate you and look forward to seeing you again in the near future. Until then, take care and enjoy summer!

6/10 Okay

Chad

Smoking room
Stayed 1 night in Jun 2023
Response from Sleep Inn Manager on 29 Jun 2023
Thank you for your feedback on your recent stay with at Sleep Inn in Jessup, MD! We appreciate you!

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet... exactly what I needed for a short stay.
Stayed 2 nights in Jun 2023
Response from Sleep Inn Manager on 28 Jun 2023
Thank you for your feedback on your recent stay with us at Sleep Inn Jessup, MD. We appreciate you! I am happy to learn you enjoyed your stay with us. Enjoy the rest of summer! Stay safe!

10/10 Excellent

Jeffery

Stayed 1 night in Jun 2023
Response from Sleep Inn Manager on 28 Jun 2023
Thank you for your feedback on your recent stay with us at Sleep Inn Jessup, MD. We appreciate you! Enjoy the rest of the summer and stay safe!

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retired Police Officer
I booked two room one king and queen double bed. The first 219 room smelled like cigarettes and someone use the bathroom and didn’t flush the toilet this was supposed to be a nonsmoking room. I complained they moved my father to room 222 this room was just as bad the toilet was leaking water on the floor and the actual toilet seat underneath was soiled with feces. I complained again I was told that there was no room available but, there would be a room later in the day. My father had belongings to my room while we attended a funeral. When we returned later in the day he was placed in room 217 which was better than the two previous rooms. I told the manager for the inconveniences she should remove the first night. She refused and said she would compensate by taking $25.00 off the room but then add additional charges so in fact nothing was taken off the room. This is the worst customer service I have ever had from a hotel. I would not recommend the place.
Stayed 2 nights in Jun 2023
Response from Sleep Inn Manager on 27 Jun 2023
Thank you for your feedback on your recent stay at Sleep Inn in Jessup, MD. We appreciate you! Please accept our sincere condolences on your loss. The hotel did everything in our able abilities to accommodate you and your family during your stay with us. The hotel was sold out the weekend of your stay. Hence the delay in getting your family member into another room right away. i am happy to learn your family was comfortable in the room given. The room given with maintenance issues was addressed the same day you informed the front desk. Please accept our apologies for any inconvenience this may have caused. Finally, as shown at check out time the billing issue was indeed corrected. However, we would still like to extend our apologies and wish you the best.

8/10 Good

Jacqueline

Stayed 1 night in Jun 2023
Response from Sleep Inn Manager on 18 Jul 2023
Thank you for your feedback on your recent stay with us at Sleep Inn in Jessup, MD. We appreciate you and look forward to seeing you on your next visit to the Jessup area! Enjoy summer and take care!

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sleep Inn Manager on 21 Jun 2023
Thank you for your feedback. We appreciate you!

8/10 Good

Konstantin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Sleep Inn Manager on 20 Jun 2023
Thank you for your feedback. You are appreciated.

10/10 Excellent

Sheryl

Liked: Property conditions & facilities
Exactly as expected. No more, no less.
Stayed 3 nights in Jun 2023
Response from Sleep Inn Manager on 20 Jun 2023
Thank you for your feedback. You are appreciated!

6/10 Okay

Shemaine

Stayed 1 night in Jun 2023
Response from Sleep Inn Manager on 3 Jul 2023
Thank you for your feedback on your recent stay with us at Sleep Inn in Jessup, MD Shemaine! We appreciate you! We look forward to seeing you in the near future. Until then enjoy summer!

8/10 Good

Darryl, Jamaica

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Sleep Inn Management on 12 Jun 2023
Thank you for your feedback! We appreciate you and look forward to seeing you on your next visit to the area!

6/10 Okay

Patricia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Sleep Inn Manager on 7 Jun 2023
Thank you for your feedback. We appreciate you and look forward to seeing you on your next visit to the area. Until then, take care!

4/10 Poor

Kim

Stayed 2 nights in Jun 2023
Response from Sleep Inn Manager on 27 Jun 2023
Thank you for your feedback. We appreciate you and hope the next time you are in the Jessup, MD area, Sleep Inn will have the pleasure to host you for your future lodging needs.

6/10 Okay

patricia, Syracuse

I was totally shocked when I was told there was a smoking floor, which was the first floor. The entire floor smelled and then she told me my room would not smell well it did and every time I open the door it was even worse. I didn’t even think any hotel had smoking in it anymore, very upset and annoyed with it will never stay there again
Stayed 3 nights in Jun 2023
Response from Sleep Inn Manager on 6 Jun 2023
Thank you for your feedback. We appreciate you! As explained at check-in, there was no other available room to move you to due to the type of room you booked. Please accept our apologies for not exceeding your expectations. We hope the next time you visit the area, you will enjoy your stay. Take care.