Exterior

Reviews of DoubleTree by Hilton Hotel Laurel

4 out of 5
DoubleTree by Hilton Hotel Laurel
15101 Sweitzer Lane, Laurel, MD

Reviews

8.0

Very good

Rating 10 - Excellent. 446 out of 1001 reviews" "
Rating 8 - Good. 282 out of 1001 reviews" "
Rating 6 - Okay. 145 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sean

Travelled with partner
Poor kid at front desk had bad allergies..... but he showed up! That says something.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Dear Sean, Thank you for choosing to stay with us. We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Each delightful experience here is a testament to the dedication of our team, and we have no doubt they will take great care of you again whenever you return to the area. It was a pleasure hosting you here at DoubleTree by Hilton Hotel Laurel, and we look forward to your next visit.Sincerely,Natacha LynDirector of Rooms

8/10 Good

Judy

No complaints. It was comfortable but no refrigerator or microwave . I am spoiled
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Dear Judy,Thank you for being our valued guest and for posting your remarks online. We are happy to learn that you enjoyed your overall stay with us, but we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Natacha LynDirector of Rooms

8/10 Good

Daniel

Stayed 1 night in Mar 2024
Response from Director of Rooms on 7 Apr 2024
Dear Daniel, We appreciate you taking the time to leave your kind rating for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Genny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, thanks..
Stayed 1 night in Mar 2024
Response from Director of Rooms on 7 Apr 2024
Dear Genny, We appreciate you taking the time to leave your kind review for DoubleTree by Hilton Hotel Laurel. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Sincerely,Natacha LynDirector of Rooms

6/10 Okay

victor, lewisville

Travelled with family
Just an average place with fairly friendly staff
Stayed 4 nights in Mar 2024
Response from Manager on 4 Apr 2024
Dear Victor,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you back to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Dear Austin,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Oluwakemi

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Mar 2024
Response from Manager on 1 Apr 2024
Dear Oluwakemi,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Hotel Laurel. We look forward to your return and wish you all the best with your future travels.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Rene

Stayed 2 nights in Mar 2024

10/10 Excellent

Jorge Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we received excellent service
Stayed 1 night in Mar 2024
Response from NLyn on 26 Mar 2024
Thank you

10/10 Excellent

Geno, Olney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great checkin
Stayed 1 night in Mar 2024
Response from NLyn on 18 Mar 2024
Great-Many thanks!

10/10 Excellent

Alison, Berea

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from NLyn on 18 Mar 2024
Great-Many thanks!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Manager on 11 Mar 2024
Dear Karen,We appreciate you taking the time to leave your generous rating regarding your recent visit to the DoubleTree by Hilton Hotel Laurel. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Natacha LynDirector of Rooms

2/10 Terrible

MICHAEL

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay ever. Will not be going back there
Stayed 2 nights in Mar 2024
Response from Manager on 4 Mar 2024
Dear Michael,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Liza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel ambiance is very welcoming .Friendly staff & willing to assist in anyway possible.Customer service is great & professional. The place is clean and odor free.
Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Feb 2024
Dear Liza, Thank you for the wonderful review of DoubleTree by Hilton Hotel Laurel. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable and that you enjoyed our ambience. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was always pleasant and upbeat!!!
Stayed 2 nights in Feb 2024
Response from Hotel Management on 27 Feb 2024
Dear Dorian, Your kind comments and excellent rating are greatly appreciated by all of us here at DoubleTree by Hilton Hotel Laurel. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was really comfortable. I had a great nights sleep .
Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Feb 2024
Dear Henry, Thank you for your recent visit. We understand that when staying with us, comfort and a good night’s rest are absolutely essential, and we are truly grateful for your kind remarks regarding our comfortable beds. It is wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel and we look forward to your next visit. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Feb 2024
Dear Carolina, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service and it was pretty late
Stayed 1 night in Feb 2024
Response from Manager on 18 Feb 2024
Dear Joseph,Thank you for your wonderful review and for taking the time to compliment our team. We are delighted to know you received outstanding service from all of our staff. We thank you for choosing DoubleTree by Hilton Hotel Laurel, and we hope you will make us your home whenever you are in town.Sincerely,Natacha LynDirector of Rooms

2/10 Terrible

MD AL AMIN

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like their customer service
Stayed 2 nights in Feb 2024
Response from Manager on 18 Feb 2024
Dear Al Amin,Thank you for your comments about your experience with our associates. This is certainly not typical of our service, and we apologize for not providing the welcoming hospitality you should have received. We hope you will give us another chance to show you that we take great pride in providing wonderful service to all of our guests, every day. We look forward to welcoming you back soon.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

horace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for a decent price. Location was not the best.
Stayed 1 night in Feb 2024
Response from Manager on 18 Feb 2024
Dear Horace,Thank you for staying with us. It is great to know that you loved most aspects of your stay; however, we are sorry that our location was not ideal for you. Please know in the future our knowledgeable associates are happy to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. Thank you again; we look forward to having you back whenever you return to Laurel.Sincerely,Natacha LynDirector of Rooms

8/10 Good

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice but can you a little extra TLC
Stayed 2 nights in Feb 2024
Response from Hotel Management on 5 Feb 2024
Dear Elena, Thank you for your recent visit and for taking the time to share your feedback with us. We are delighted that you enjoyed our rooms, but we are also grateful to know how we can improve. We will share this with the appropriate individuals as we continue to plan for the future. We look forward to your next visit so that we may provide the five-star experience that you deserve. Sincerely, Natacha Lyn Director of Rooms

10/10 Excellent

yuhang

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Manager on 5 Feb 2024
Dear Yuhang,We are thrilled you had an excellent stay at DoubleTree by Hilton Hotel Laurel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Natacha LynDirector of Rooms

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was convenient. Just off Rt. 95.
Stayed 1 night in Jan 2024
Response from NLyn on 30 Jan 2024
Thank you-

8/10 Good

Teree'

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Teree', Thank you for your recent stay at the DoubleTree by Hilton Hotel Laurel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting Laurel. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, Natacha Lyn Director of Rooms

4/10 Poor

Jamie

Travelled with family
Disliked: Property conditions & facilities
Found a cockroach in my room unfortunately.
Stayed 4 nights in Jan 2024
Response from Manager on 25 Jan 2024
Dear Jamie,Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Abner

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Manager on 25 Jan 2024
Dear Abner,We are pleased to receive your generous rating for DoubleTree by Hilton Hotel Laurel. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Dear Debra,We are delighted you chose to stay with us at DoubleTree by Hilton Hotel Laurel. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Cassie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 18 Jan 2024
Dear Cassie,Thank you for sharing about your stay at DoubleTree by Hilton Hotel Laurel. We appreciate your generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up an enriching stay, and we are pleased to know your experience was flawless. We hope to see you again soon.Sincerely,Natacha LynDirector of Rooms

8/10 Good

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine. Price was good; room very clean. The cost of breakfast was outrageous so I went elsewhere as I continued my travels. Consider putting in a breakfast buffet.
Stayed 1 night in Dec 2023
Response from Director of Rooms on 9 Jan 2024
Dear Sherrie,We are glad to learn that overall, you had an enjoyable stay. We strive to provide a variety of breakfast options at a competitive price. Therefore, we are disappointed that we did not meet all of your expectations, and we will take your feedback into consideration. We appreciate you mentioning how much you enjoyed our fresh, comfortable accommodations and excellent value. Thank you for choosing us and taking the time to leave your comments. We hope you will stay with us again the next time you visit our city.Sincerely,Natacha Lyn,Director of Rooms

10/10 Excellent

Darryl

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 4 Jan 2024
Darryl,Thank you for staying at DoubleTree by Hilton Hotel Laurel and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Santana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on 4 Jan 2024
Dear Santana,Thank you for taking the time to share that your stay at DoubleTree by Hilton Hotel Laurel was perfect in every way! We appreciate your fantastic feedback and hope we will be your home whenever you are in the area!Sincerely,Natacha LynDirector of Rooms

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 2 Jan 2024
Dear Melvin,Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at DoubleTree by Hilton Hotel Laurel. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Natacha LynDirector of Rooms

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not Hilton Material
I recently stayed at the Doubletree Hilton in Laurel, Maryland, and I must say it fell below the standards I've come to expect from Hilton hotels. The rooms seemed hastily renovated, giving a superficial appearance of newness. Additionally, the adjacent restaurant was empty, and dining options were inconveniently located about 10 minutes away. Overall, I wouldn't recommend staying at this location; it's in dire need of serious renovations to meet Hilton's usual quality.
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Dear Valued Guest,Thank you for taking the time to share about your visit. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We regret that your room did not meet expectations, and we will be sure to communicate your feedback with our associates. Should your travels bring you to Laurel in the future, we would be honored to have you as our guest once again. Sincerely,Natacha LynDirector of Rooms

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 star hotel, not 3 star at all. Not double tree used to be.
Stayed 5 nights in Dec 2023
Response from Manager on 23 Dec 2023
Dear Valued Guest,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Natacha LynDirector of Rooms

2/10 Terrible

Paul

Stayed 1 night in Dec 2023
Response from Manager on 13 Jan 2024
Dear Paul,Thank you for choosing our hotel and taking the time to review your stay. Our goal is always on the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay.DoubleTree by Hilton Hotel Laurel

6/10 Okay

Biruk

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Need deep cleaning and better engineer
Stayed 1 night in Dec 2023
Response from Manager on 14 Mar 2024
Dear Biruk,Thank you for your review. We were pleased that you enjoyed certain aspects of your stay at our hotel. However, we are sorry you had some service issues in your room. We aim to exceed your expectations and go above and beyond for our guests. Therefore, we regret this was not your experience. We hope you will consider us whenever you return to the area.Sincerely,Natacha LynDirector of Rooms

4/10 Poor

Elisabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Condition of the room did not live up to hilton standards. Damaged furniture, water damage to the walls. Broken blinds. Wish i could share pictures here.
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Dear Elisabeth,Thank you for rating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Natacha LynDirector of Rooms

4/10 Poor

Duanita

Stayed 1 night in Dec 2023

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

samson o

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Fola

Disliked: Staff & service, property conditions & facilities
This hotel is in need of renovation.
Stayed 3 nights in Nov 2023

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from NLyn on 7 Dec 2023
Thank you!

10/10 Excellent

Angelina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kristine L on 5 Dec 2023
Thank you very much for your feedback. We hope to welcome you back very soon.

8/10 Good

Raina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Staff
Stayed 1 night in Nov 2023
Response from Kristine L on 5 Dec 2023
Thank you very much for your feedback. We hope to welcome you back very soon.

8/10 Good

Felicia

Stayed 1 night in Nov 2023
Response from Manager on 19 Dec 2023
Dear Felicia,On behalf of our team at DoubleTree by Hilton Hotel Laurel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Natacha LynDirector of Rooms

2/10 Terrible

Shina

Disliked: Staff & service, amenities, property conditions & facilities
The room has no microwave neither a mini refrigerator!!
Stayed 3 nights in Nov 2023
Response from Kristine L on 5 Dec 2023
Thank you very much for your feedback. I'm sorry if you weren't informed that you may request a fridge based on availability. The microwaves are also available on each floor by the vending machine. We hope you give us a chance to welcome you back very soon.

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Shawn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was great. Amazing courtyard in the middle of the hotel. Great location near hwy and wawa. Only con was there was no refrigerator in the room as we where traveling with toddlers.
Stayed 2 nights in Nov 2023
Response from Kristine L on 5 Dec 2023
Thank you very much for your feedback. We hope to welcome you back very soon.

8/10 Good

Mahamadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast normally is free, you charge 14 dollars
Stayed 2 nights in Nov 2023
Response from Kristine L on 5 Dec 2023
Thank you very much for your feedback. We hope to welcome you back very soon.

8/10 Good

Tiffany K.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very polite. We enjoyed our visit
Stayed 1 night in Nov 2023
Response from Kristine L on 5 Dec 2023
Thank you very much for your feedback. We hope to welcome you back very soon.