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Reviews of The Ayu Kintamani Villa at Toya Devasya

5 out of 5
The Ayu Kintamani Villa at Toya Devasya
Jalan Puri Bening (STA), Toya Bungkah, Kintamani, Bali

Reviews

6.2
Rating 10 - Excellent. 8 out of 65 reviews" "
Rating 8 - Good. 24 out of 65 reviews" "
Rating 6 - Okay. 11 out of 65 reviews" "
Rating 4 - Poor. 9 out of 65 reviews" "
Rating 2 - Terrible. 13 out of 65 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Nadia

Liked: Cleanliness, staff & service, room comfort
Good but I don't like that has animals in cages!
The villas are beautiful and comfortable but need maintenance which is difficult due to the climate and the size of the property. The service is very good. Cleaning could improve. With a little more care than the above, the hotel could be very good. The only thing that is very wrong is that they have 3 poor roosters locked up and suffering all day and night in 3 tiny cages. This is cruelty!!! Also when people take vacations they like to sleep late and the roasters woke up us at 5:00. Please let them free!!!!!! The animals don't belong to us!!!
Stayed 1 night in Feb 2023

2/10 Terrible

Lori

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very run down. The ceiling has mold. When it rained it ran down the wall. The rub was broke. We were told not to use it. There was no hot water. It’s at a hot spring. They said they are natural and use the water from the hot spring. It wasn’t hit by the time it got to your room. They do aerobics as a company together before opening so at 7 am the music is blaring. E we asked them to turn it down. I was told sorry company event. There was a large rat in the lobby. It was probable a nice property ten years ago but is only worth a day trip now. Find a nice hotel some where else and drive to see Mt Batur.
Stayed 4 nights in Feb 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Not as expected.
Didnt realise when we booked, that the Villas are tucked onto the side of a water theme park, which is open to the paying public. We had our own self contained villa and own pool, with a locked private garden. There is nothing to stop day visitors wandering around the paths between villas. The villa was ok, but tired; the wooden floor needs revarnishing, the swim deck had loose boards and some protruding nails and the net curtain in the bedroom was stained, so I felt it was overpriced at $316AU night. Breakfast buffet was only available one day of our stay, after that we had to order from the menu, which was limited. There are 8 public pools, which are pleasantly warm. They are spring fed; emptied at dusk; refilled overnight and are not chlorinated, so dont swallow the water. The water in the shower is the same warm water as the pools so no hot shower. There is a very small shop 200 metres away, so BYO snacks; especially BYO alcohol for in your villa. The ATM 50 m away does not take Aust cards. The flies are ABSOLUTELY awful. The resort is cashless, with a wristband bar code, you put credit on. Check in was a little slow, but the explanation of the resort and the credit wrist bands was rushed and difficult to understand, I asked for it to be repeated but it wasnt. The resort is overdone in purple with hundreds of elephant statues. Some mornings, there is an aerobics class, with incredibly loud music at 7am. There are steps and stairs everywhere, not wheelchair accessible.
Stayed 2 nights in Jan 2023

8/10 Good

Wendy, Pacific Palisades

Travelled with family
Liked: Cleanliness, amenities
Liked the hot springs with several pools. Didn’t like the kitschiness with purple elephants. The Honeymoon Suite was amazing with a heart shaped pool and very spacious

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
it was very dirty... and there was constant road noise and construction noise.. even in the middle of the night.... when we asked them to stop that, it stopped for an hour and continued on... it appears to be a great place for kids, but not for adults traveling... however the breakfast buffet was outstanding.... and the water was very clean.. the ROOM WATER PRESSURE was horrible.
Stayed 1 night in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First classPlace Hot Springs high and suites luxury camping nice place very happy
Stayed 1 night in Mar 2019
Response from Regards, team. on 15 Mar 2019
Hi Paul, thank you for the wonderful review! We are so happy that you enjoyed soaking in our natural hot spring. Yes, it’s true indeed so relax and pamper your body. We are waiting for your coming then! have a great day!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like much about this place, dirty out dated resort with a sort of abandoned creepy vibe. We had planned to stay 3 nights but left in the morning after our first night.
Stayed 2 nights in Nov 2018
Response from Regards, team. on 15 Mar 2019
Hi, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services.

6/10 Okay

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Best part of this stay is only the hot springs
I have to say the best part of this resort is the hot springs and the large villa. Otherwise it is lacking in a lot of standard amenities. No universal adapters even though their room manual said to ask the front desk for it. No hot shower in the bath tub and shower even though its outdoor and during this time of the year it can be quite freezing. No hair dryer which we had to call the front desk to deliver. The safe is locked and won't open but I tend to ignore as it wasn't that urgent. The TV wasn't working all day and we had to call 3 times throughout the day, the 2nd time someone came to bring us the hair dryer but have no idea how to fix the TV. He said he will bring the manager. We waited for hours before we called again to remind them and the manager finally came to fix the TV. Flies are a big problem. Mosquitoes too. We were blasted with flies all over the place. We tried to ask for insect repellants but they don't have any. Even in the restaurant, they should probably invest in a number of flies electric shocker to hang around as the flies are constantly attacking our food that we can't even walk away for a second to grab anything else without the flies feasting on our plate. Morning breakfast was cold the first day. It wasn't even that late. It was a little after 8 am. The second day they had burner so was able to keep the food warm. The best service we got was from the bellboy. Otherwise service was okay, nothing above and beyond.
Stayed 2 nights in Jan 2019
Response from Regards, Team on 17 Feb 2019
Dear Patrick, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services, Thank You so much for staying at our Villa and enjoy the hot spring as well.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a great view and a soak!
Great Experience at this resort with more elephant fountains than you can count! Very clean. Great Views! Order from the menu at the restaurant! Lots of tourists during the day but quiets down at night. Get a private pool it’s so worth it.
Stayed 2 nights in Dec 2018
Response from Regards, Team on 17 Feb 2019
Hi Brian, thank you for leaving a review and mention that our natural hot spring is amazing. We are very glad that you enjoyed a lot during the visit and soak in our natural hot spring. Hope to see you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could have stayed longer
Wow, wow, WOW! It was so amazing! I wish we would have booked way more time here. It was so beautiful and the wild life was awesome. I would definitely recommend this place and make sure to book a beach villa! The pictures of the deer below were taken from my room on the beach!
Stayed 1 night in Dec 2018
Response from Regards, Team on 17 Feb 2019
Hi, Melissa thank you for the wonderful review! We are so happy that you enjoyed the hot spring baths. Yes, it’s true indeed so relax and pamper your body. We are waiting for your coming then.

10/10 Excellent

Devendra singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time (full मस्ती)
Amazing location . Great ambience restaurant & cafe .very nice pools excellent attendant for viila
Stayed 2 nights in Sep 2018
Response from Regards, team. on 22 Feb 2019
Hi, Devendra, thank you for leaving a review. We are so happy that you enjoyed soaking in our natural hot spring and also the food. Yes, it’s true indeed so relax and pamper your body. Hope we can serve you better service in your next coming. Have a good day!

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome views
Absolutely wonderful place to stay. So relaxing and beautiful scenery you can't get better than that.
Stayed 2 nights in Sep 2018
Response from Regards, team. on 22 Feb 2019
Hi, Tania, thank you for the wonderful review! We are glad that you enjoyed the hot spring and love to visit our place. Yes, the scenery was beautiful with Batur lake and Mt. Batur. Hope to see you again on your next trip!

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is such a wasted opportunity. It would be the funkiest hotel if everything worked and if literally ANYONE on the staff even cared that they worked there. Everything was broken, even the water in the bathroom one morning, the safe, the phone. The food was disgusting and their entire buffet and bars were COVERED in flies. The system for purchasing anything was completely backwards- you couldn’t purchase anything with cash or credit card- only a preloaded wrist band, which they charge your credit card and then give back cash. The bathtub in our villa was filled with so much scum that I wouldn’t get in it even if it was my scum at my own house. Getting towels if you’re staying there is still a 4 person involved mystery. This really really ruined 2 days in Bali for us. There was also constant construction. Like you couldn’t even have a drink at the bar without mind numbing noise. Very over priced as well. DONT DO IT. That being said the place is set up to potentially be an awesome place, the hot springs are nice and the villa would have been beautiful if it were clean. Too bad everything is a chore and even the simplest things were completely ruined by some sort of nonsense.
Stayed 2 nights in Aug 2018
Response from Regards, Team. on 22 Feb 2019
Dear Brittany, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday. We really look forward to your next visit, and give Us change for more better services, Thank You.

8/10 Good

Deborah Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but indulgently enjoyable...
The room was amazing looking- we had our own private swimming pool and an outdoorish bathroom... really beautiful... drawback was that pool was not a hot spring fed pool or if it was - it was very cold... we found ourselves leaving this wonderful apt room to join many people in the more public hot springs which were great but could have been sooo much better if private. The staff were friendly and we had a wonderful gentleman named Komang who was attentive to our needs. The fountain was noisy at night but we just pulled the water hose and put end of hose into swimming pool for a real peaceful quiet. The mattress was the best one we slept on in Bali... very comfortable.
Stayed 1 night in Aug 2018
Response from Regards, Team on 22 Feb 2019
Hi Deborah Joanne, thank you for the wonderful review! We are so happy that you enjoyed staying at our villa. Yes, it’s true indeed so relax. Thank you as well for mention our host Komang. He is such a kind person. Hope to see you again!

8/10 Good

Rebekah

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2018
Response from Regards, Team on 22 Feb 2019
Hi Rebekah, thank you for your feedback and rating to us. Really appreciate. Hope you have a great day!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view but everything else is terrible
Arrived in e evening. Took us a long while to get the keys due to a mixed up with other bookings. A lot of insects in the room/bed. Doesn’t even have phone in the room to call for support. Have to go all e way to the lobby. Dinner at cafe came with surround sound of jackhammering in one side and chainsaw on the other.
Stayed 1 night in Apr 2018
Response from Regards, Team on 22 Feb 2019
Hi dear, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully, We can assist you well on your next holiday. We really look forward to your next visit, and give Us change for more better services, Thank You.

8/10 Good

Melnica, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful mountain view
We had 2 nights at the ayu. Overall is pleasant experience. Unfortunately, family villa doesn't come with any mountain view. Staffs need to be more attentive in our orders. Breakfast will be good if your buffet are on heating trays and have more varieties and coffee availability for the buffet breakfast.
Stayed 2 nights in Mar 2018
Response from Ni Nengah on 7 Apr 2018
Dear Melnica, Warmest greeting from Toya Devasya Wellness Resort, First of all, Thank you very much for your stay with Us, We are so sorry to hear that you had family villa doesn’t come with Mountain View, actually We have 2 family pool villa with mountain view and lake View, I do apologize that Our staff have missed to asked for your coffee as We had specialty kintamani coffee house and guest would be able to get directly, personalized service and creating memorable experience is Our high mission in the Villa, Therefore, please do not hesitate to contact us directly prior to your next visit so we can arrange everything to your expectation. I hope we can proof you soon better. Warmest Regards Ni Nengah Toya Devasya Wellness Resort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pretty!
When we initially read the reviews for this hotel we didn't know what to expect. We found that the room was lovely! Yes the outdoor spa didn't work but our private natural hot spring pool was fantastic! The room was clean and tidy with beautiful flowers decorating the bed on our arrival. The staff were very friendly but could definitely benefit with some on the job training. When we ate they stood and stared at us. The keeping of roosters in small cages around the hotel grounds was very disturbing! The scenery at this resort is second to none! A great base camp for climbing the surrounding volcanoes or visiting the Trunyan village. The constant sound of a jackhammer up until 9pm every night was annoying. When this place is totally complete it will be spectacular! I would stay here again, just let the roosters run free!
Stayed 4 nights in Nov 2017
Response from Kariani on 19 Nov 2017
Dear Our Value Guest, Warmest Greeting From Toya Devasya And The Ayu Kintamani Villas Thank You For Your Great Comment Our pleasure Your suggestion, We have program to training Our staff for more beater service . Hopefully We can assist you better service in nearest future and we really look forward to welcome you on your next holiday , Thank you Regards Kariani The Ayu Kintamani villas

8/10 Good

Ruta, Sydney, Australia

Liked: Staff & service, property conditions & facilities, room comfort
Spacious villa with hot springs nearby
Me and my boyfriend stayed at Ayu Kintamani for one night. It was a little bit confusing to find the place because it is sort of joined with hot spings. We liked our Levander villa which was very spacious, although few things could be improved (room phone was not working, no international adapter in the room and it could be cleaner). Despite this, we loved open bathroom, private pool, spaciousness of the villa and hot springs nearby. Hotel staff were friendly, especially Komang! Thank you for your hospitality! Oh, and do try Balinese massage at the Hot Spings :)
Stayed 1 night in Aug 2017
Response from Regards, Team. on 22 Feb 2019
Dear Ruta, Warmest greeting from The Ayu Kintamani Villa. We are really glad that you enjoyed staying in our Villa. Yes, Komang is such a kind person of us. Oh yes, the spa was good. Love to hear that you feel relax. Hope to see you again.

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don - perth
Great location to relax for a couple of days however the food offering was not very good. If they can improve this aspect it would rank as one of my best stays
Stayed 2 nights in Aug 2017
Response from Regards, Team on 22 Feb 2019
Hi Don, thank you for your feedback and rating to us. Really appreciate. We apologize about the food quality. However, we starting do improvements in the aspect that you mention it. Hopefully can treat you better for your next visit.

4/10 Poor

Casey Schmidt, USA

Disliked: Cleanliness, staff & service, property conditions & facilities
Not 5 stars at all
The service was not good. The staff is friendly enough but they weren't attentive and lacked an understanding in how to check someone in, including providing literally no useful information, like how to call the front desk. Construction late jnto the night. Room lacked a feeling of security. The walls were severely water damaged. Not worth what I paid for.
Response from Regards, Team on 22 Feb 2019
Hi Casey, Warmest greeting from The Ayu Kintamani Villa, We apologize for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully, We can assist you well on your next holiday. We really look forward to your next visit and give Us change for more better services.

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Right at hot springs w/ room hot spring pool!!
Great spot to stay for trekking up the volcano!! It is right there with all of the hot springs with great scenery. Our room was amazing and has a private hot spring pool. The villa was great. Front desk service could have been better and there were tons of flies outside. They said it was because it was fruit season but who knows. Otherwise, this place was awesome and everything we wanted for our one night here. Secluded area but also great tourist area with the hot spring pools which have a bar/restaurant and amazing views. If you're into hiking, definitely do the volcano hike, it was so great!! Bring lots of layers though and a head lamp, it was cold up top. Cheers!!
Response from Regards, Team. on 22 Feb 2019
Dear Richard, thank you for the wonderful review! We are glad that you enjoyed the hot spring and love to visit our place. Yes, the scenery was beautiful with Batur lake and Mt. Batur trekking was amazing. Hope to see you again on your next trip!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good experience
Check in was easy and flexible. They have activity tours to Batur mount which is a must. Food was not as good as we expected it always arrived cold. Staff enters our villa a proper permission. Best part by far was the hotspring private pool we stayed at the pool for hours
Response from Regards, Team. on 22 Feb 2019
Hi, thank you for the wonderful review! We are so happy that you enjoyed staying in our villa. We apologize about the food, we starting do improvement for better services to the customer. Hope to serve you with better services for your next visit. Thank you.

4/10 Poor

John, Melbourne

Disliked: Staff & service, property conditions & facilities, room comfort
A very disappointing experience...very over priced
A very over priced hotel...I would not stay here again...at $170A for a night, it was a huge disappointment... I would not recommend this place to anyone... The breakfast was awful, the coffee was even worse... A very disappointing time...
Response from Thank You Regards, Team. on 22 Feb 2019
Hi, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward your next visit, and give Us change for more better services.

2/10 Terrible

Jessica, Guam

Disliked: Cleanliness, staff & service, property conditions & facilities
Dated, dirty, and infested with flies
First of all, the hotel lobby smelled bad. There were flies everywhere. Our room was tidy, but not clean as far as the floor and the bathroom. The Jacuzzi wasn't working and there was a sign about the fly infestation. Then we realized the door wouldn't lock, so we requested another room. It was in the same condition, but it took hours to get there so we decided to stay. The bed was comfortable and the TV worked as did the hot water. There were no other tourists at the hotel, just locals. There was a party at the hot springs and tons of food trash, which wasn't cleaned up until the next morning. The flies were unbearable. Even though I paid for two nights, I was told the second booking never came in so I'd have to pay again. I knew I was being scammed so I left.
Response from Thank You Regards, Team. on 22 Feb 2019
Dear Cust, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward your next visit, and give Us change for more better services.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall good
Nice place & nice staff But private pool and room not clean!
Response from regards, team. on 22 Feb 2019
Hi! Thank you for your review and mention our staff is nice. Really appreciate. We apologize for this inconvenience experience with the dirty bed in our villa. We hope it won't happen again as we always use our customer review as our measurement in order to improve our quality of service.

10/10 Excellent

Diana, Vancouver canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picture perfect
We got an amazing deal on this fabulous hotel, after bikin the volcano this place was exactly what we were looking for! The room was large, clean & the hot spring infinity pool was outstanding. Highly recommend staying here!
Response from Regards, Team. on 22 Feb 2019
Hi Diana, thank you for the wonderful review! We are so happy that you enjoyed staying in our villa and feel relax while soaking in the natural hot spring. Hope to serve you with better services for your next visit. Thank you.

10/10 Excellent

Debbie, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Amazing; Service: Courteous; Cleanliness: Lovely;

6/10 Okay

Tessa, Australia - SA - Adelaide

We did not have water or wifi in our room for our entire stay, however we were compensated by a free dinner.

2/10 Terrible

khurram, melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel avoid
It's a haunting place, we accidentally booked it and found about 2 more guests in the whole hotel, it was scary to be almost alone in that place, hotel is not maintained at all, very dirty below average place. Staff was okay. Breakfast was in room and very brief, was had to do breaky again from outside.
Response from Regards, Team on 22 Feb 2019
Dear Khurram, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services, Thank You Regards Ni Nengah The Ayu Kintamani Villa

6/10 Okay

Leigh, Australia - QLD - Regional QLD

Disliked: Cleanliness, staff & service
Facilities: Villa good nice pools; Value: Acceptable price; Service: Below average, wait staff in sweatshirt; Cleanliness: dusty fridge dirty; Road to resort shared by overloaded trucks servicing volcanic quarry, place is getting overgrown, unkempt, very sad

10/10 Excellent

Kate, Denver

Liked: Cleanliness, staff & service, room comfort
Overall lovely hotel with a great location.
A little confusion when we arrived in that they couldn't find our reservation so we ended up leaving an additional deposit so we could just in to go to bed early for trekking. Very easy access for trekking and the hot springs were fantastic. As was the room! Very clean with our own hot spring pool. Very quiet but I'd go back!! The view from the restaurant is simply stunning!
Response from Regards, Team. on 22 Feb 2019
Hi, Kate, thank you for the wonderful review! We are glad that you enjoyed the hot spring and love to visit our place. Yes, the scenery was beautiful with Batur lake and Mt. Batur. Hope to see you again on your next trip!

8/10 Good

Wendy, Australia - WA - Perth

Liked: Cleanliness, property conditions & facilities
Facilities: Nice , A bit dated no power; Value: cheaper elsewhere; Service: Polite, little english spoken; Cleanliness: Pleasant; Resturant was average, however the views of the lake and mountains were amazing

8/10 Good

Andrew Ang, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Comfy room
Great
Response from Regards, Team on 22 Feb 2019
Hi Andrew! Thank you for your review! Really appreciate. Have a great day!

8/10 Good

Christopher, Madison WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel needs TLC
This hotel was nice, and had a lot of potential. The staff was nice, but the hotel was a ghost town when we were there. We saw a few other couples, but not many people. The personal pools in the villa were a nice touch, and everything was very clean. The property is in need of some paint/stain work, but I would definitely suggest checking it out. We only stayed for one night, since we were doing the Trek of Mt. Batur the next morning.
Response from Regards, Team. on 22 Feb 2019
Hi Christopher, warmest greeting from us and thank you for your review. We glad that you enjoyed staying at our place. We apologize about stuff that you mentions and we starting to fix it. Hope it won't happen again.

8/10 Good

jon, sydney, australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location pity about hopeless staff.
Location is fabulous - great having your own private warm (warm thermal water comes out of the feed - water cools once in pool) pool one step from bedroom. Very tranquill next to the lake. Great outdoor lounge and Bathroom. Food choices very ordinary. Staff were hopeless - had to ask three times to arrange a driver. First 2 times they said they would come back to me and did not, 3rd time I went to reception and stayed until they organised it. Then wanted to charge me what I thought was very expensive for a driver to Lovina - I got that reduced.
Response from Regards, Team. on 22 Feb 2019
Hi, Jon, thank you for the wonderful review! We are so happy that you enjoyed staying in our villa. We apologize for our staff quality, we starting do improvement for better services to the customer. Hope to serve you with better services for your next visit. Have a good day.

8/10 Good

Adam, Australia - WA - Perth

Liked: Staff & service, property conditions & facilities
Facilities: Good; Value: Inexpensive; Service: Professional; Cleanliness: Ok;

8/10 Good

Samuel Tan, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious And Spacious
The villa is very spacious and very quiet... the staff are very helpful. However is you go to off peak season, the condition of the items ie: jacuzzi might smell a little because of old stale water. Overall it is very nice, pleasant and quite. A good place just to relax and be with love ones...
Response from Regards, Team. on 22 Feb 2019
Hi Samuel, thank you very much for your review and mention that you felt relax and enjoyed a lot. We wait for your next visit then! Have a great day always.

2/10 Terrible

Nicole, Australia - NSW - Regional NSW

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff and service are an abomination

8/10 Good

N.Cumarasingam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good and peaceful.
Response from Regards, Team on 22 Feb 2019
Hi N.Cumarasingam, thank you for the wonderful review! We are so happy that you enjoyed staying at our villa. Yes, it’s true indeed so relax and we are starting to improve our cleanness and other stuff. Hope to see you again.

4/10 Poor

Martin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Andreas

Travelled with partner
Liked: Staff & service, property conditions & facilities
Die Villa liegt in mitten eines Wasserparks mit Heisswasserbecken und Rutschbahnen. Trotzdem nachts ruhig. Die Unterkunft war nicht ganz sauber, das Wasser nur lauwarm, nicht heiss. Der Service-Chef Komang äusserst freundlich und zuvorkommend.
Stayed 7 nights in Aug 2022

2/10 Terrible

Björn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever visited
This was the most horrible hotel I have ever visited. So dirty and disgusting! The staff were unprofessional and indifferent. The whole thing was like a bad kitchi cirkus. Screaming people, loud music and caged animals. Also it's more like an construction site rather than a hotel. We left after 20 minutes.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Saubere und schöne Anlage.Leider musste jedes Getränk, dass währenddes Abends getrunken wurde, sofort bezahlt werden. Das Personal war nicht in der Lage, eine Gesamtrechnung zu erzeugen, obwohl es praktisch keine Gäste hatte.
Stayed 1 night in Nov 2019

8/10 Good

Lone

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stort men beskidt
Villaen var dejlig stor, god seng, opholdsområde med god plads, liggestole og pool. Der var dog beskidt på gulvet og især badeværelse og toilet fremstod nærmest brugt. Vi havde kun en nat og det var ganske fint. Lokalområde er nærmest ikke eksisterende lige der. Øde og mørkt. Så vi var glade for det var en enkelt nat. Det bedste var vores butler Komang han er helt fantastisk, smilende, hjælpsom og Budi i restauranten hun er en livsstykke i sig selv.
Stayed 1 night in Sep 2019
Response from Regards, Team. on 1 Oct 2019
Dear Stort, Warmest greeting from The Ayu Kintamani Villa. Thank you for letting a review and mention that our villa is nice. Yes, Komang is one of our best team. We are happy that you enjoyed staying in our place. Hope to see you again. :)

6/10 Okay

Sabine

Liked: Cleanliness, staff & service, room comfort
Trompeur
Villa très bien sauf tv et lampe mais au milieu d un complexe jeux aquatiques bruyant avec une multitude de personnes désagréables.Ils venaient pour faire la fête... Cela se voulait chic et haut de gamme mais seule la villa particulière et la vue l etaient
Stayed 1 night in Jul 2019
Response from Team Marketing on 17 Sept 2019
Warmest greeting from the Ayu Kintamani Villa. Thank you for letting the review to us. We are very sorry about your inconvenience during the stay at our place. We are improving our services and stuffs to get a better quality experience services for our guest. Thank you so much for staying with us. Regards, Team.

4/10 Poor

Verified traveller

Disliked: Staff & service
La seule chose positive est la chambre et piscine eau chaude. Leur taxi ne propose pas de visite et il est très sale à l’intérieur et cher . Les poubelles de la chambre sont sales (pas de plastiques) j’ai du aller 3 fois demander à ce qu’on arrête les travaux la nuit et le matin à 7h musique, la nourriture celle d’un fast food je pensais rester 1 jour de plus que j’ai payé pas rembourser trop bruyant
Stayed 2 nights in May 2019
Response from Regards Team on 14 May 2019
Hi Dear, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services, Thank You.

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019
Response from Regards Team. on 14 May 2019
Hi Dear, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services, Thank You.

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt med egen villa når der er mange dagsgæster
Lå super tæt på indgangen til opstigningen til Mt. Batur. Dejlig villa med egen naturligt opvarmet pool. Kvaliteten af maden og servicen i restauranten var ikke helt i top men hører med til charmen og udsigten over søen var fantastisk, top point her. Lidt kommercielt nede ved de fælles varme pools med mange dags gæster og høj musik, men så kan man trække sig tilbage til egen villa
Stayed 2 nights in Jul 2018
Response from Regards, team. on 22 Feb 2019
Hi, Leon, thank you for your review! We are glad that you enjoyed the hot spring and love to visit our place. Yes, the scenery was beautiful with Batur lake and Mt. Batur. We are sorry for the noise caused by the music. We starting do improvement for better services in the future. Hope to see you again.