Front of property – evening/night

Reviews of Parkside DenBukit Residence & Suite Jimbaran

3 out of 5
Parkside DenBukit Residence & Suite Jimbaran
Jalan Wisma Udayana, Jimbaran, Bali

Reviews

6.6
Rating 10 - Excellent. 6 out of 35 reviews" "
Rating 8 - Good. 12 out of 35 reviews" "
Rating 6 - Okay. 7 out of 35 reviews" "
Rating 4 - Poor. 8 out of 35 reviews" "
Rating 2 - Terrible. 2 out of 35 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Amenities
Really disappointing. I booked the suite with a kitchen so I could cook, but all the cupboards were completely empty, there are zero utensils or plates, not even gas for the stove. The lighting inside the room is awful so it’s always dark. The WiFi never worked for three days, management said it was being fixed but that never happened.
Stayed 3 nights in Sep 2019

4/10 Poor

Vinay, Singapore

Disliked: Property conditions & facilities, room comfort
Pretty average. Room design is quite strange.
We were here only for one night, thankfully. Had to check in to another hotel from day 2 onwards. Hotel staff can speak limited English but that's fine. Hotel location is quite in the interiors, so not close to any facilities. Quite a lonely property.
Stayed 1 night in Dec 2017
Response from fanny on 30 Jan 2018
Dear Beloved Guest thank you very much for your time to take a review. It's really important to improve our service. We hope, next vacation you will come to Denbukit Residence and Suite, and try for our best services. Thank you very much.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Good value for money
Stayed 10 nights in Nov 2017
Response from Reservation on 14 Dec 2017
Dear Beloved Guest Thank you very much for your time to take a review. We really appreciated that you have a good time while you are stay in Denbukit Residence and Suites. We will trying our best to make all guest are happy with our service. thank you very much.

4/10 Poor

Leesa, Adelaide

Disliked: Cleanliness, staff & service, property conditions & facilities
Not within walking distance to the beach
Staff dont understand much english asked for extra pillow first time said no 2nd time got a towel asked how to external phone call got an iron room smelt like sewage no milk supplied no toaster or teatowel no hot water to do any dishes food not up to scratch
Stayed 8 nights in Nov 2017
Response from Fanny on 6 Dec 2017
Dear Beloved Guest thank you very much for your time to take a review. Its really help us to improve our hotel service.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Response from Reservation on 7 Nov 2017
Dear Beloved Guest We would like to say thank you very much for your time to give us your review. we are happy that you are happy to stayed in our hotel, and we will continue to improve service to every guest who come and stay at our hotel. We are waiting for your next visit to feel the improvement of service that we will give. Thank you

4/10 Poor

Shelley, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Jimbaran
I booked this location for the last week of the trip specifically because it was a villa with a kitchen. After several weeks of travel, I chose the not-beach front location for some of the advertised amenities. The kitchen had a non-working stove, and after 4 attempts to get it to work, I gave up. There were no kitchen items, save one fork, in the kitchen and i had to go borrow plates and cups from the restaurant. In addition the phone in the room didn't work, and while I was told on more than one occasion it would be fixed the next day, it never was. The paint was run down, with dirty wall and water marks from a leaking air conditioner. And the floors were, swept but only in the main areas--corners and furniture were dirty and shower was watermarked terribly.

8/10 Good

avid traveler , NY

Liked: Staff & service, property conditions & facilities
Perfect for Jimbaran in town.
Had a great stay and everyone was very accommodating and kind. For the price, a great choice. The b'fast is basic, but they'll make you an omelette, if you wish. I enjoyed the plunge pool each evening and the downstairs large air conditioning was a great break from the beautiful Bali balm. The cleaning each day was cursory, but they quickly helped if something is needed. If you plan to use Uber or taxi, the google maps are not correct. The hotel is off the beaten path and you cannot really walk closely to anything. However, the front desk area will help. All in all, a good stay and it worked fine for my visit specifically to this immediate area.

2/10 Terrible

Isaac , Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I've ever been to!
Expedia and that hotel they have the worst costumer service to deal with! Not helpful at all. Once they get the money of you, no one cares anymore! Ended up cancelling my holiday and leaving 5 days earlier, which was already paid for. Never again.

4/10 Poor

James, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, Bad Location
Nice hotel, friendly staff, good size room (although living area was pointless). Only downsides were unreliable WIFI and poor location. Other than that great hotel at a good price. If you stay here you NEED transport to get anywhere.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!!!
Excellent service by hotel staff. Great value for the little money we paid.Free hotel transfer was provided for both me and my friend at separate times. Very accomodating. Provided late checkout, and even helped me sort out a charging phone dilemma I was having. Bathroom floor could have been slightly cleaner, but Acceptable and really the only negative I had (which was small)

4/10 Poor

grant, adelaide

Liked: Staff & service
Disliked: Property conditions & facilities
could have potential
hotel looks great from outside, a bit off the beaten track, nice view from balcony food in dining area nice , that the good points, the bad points tv reception terrible could no get ice. when ordering meal could not order any drinks they had none. pool area to small only 4 lounge chairs.Overall finish on hotel in rooms and dining area needs to be fixed

6/10 Okay

Siobhan, Ireland

Liked: Staff & service
Disliked: Cleanliness
Facilities: Typical; Value: Unreasonable; Service: Go the extra mile; Cleanliness: Filthy, Cockroaches just filthy; Bed smelled as if hadn't been changed i'm not sure.

4/10 Poor

reece, mandurah wa

Liked: Staff & service
Disliked: Property conditions & facilities
basic hotel close to nothing
hotel was very basic and was way to far out from anything.Taxi was needed everyday to go anywhere even just to have a meal or drink.We used taxi as they were cheaper than hotel drivers.We were unable to even get a drink at poolbar or get a meal at hotel at 7pm one night.Staff were lovely although it would have been easier if they had staff at front desk that understood basic English.Staff at breakfast were extra nice and understood what we were saying and we had some good conversations with them.Overall it was my worst trip to bali and I have been over there many times.

8/10 Good

Kathryn, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service
Facilities: Unpretentious; Value: Affordable; Service: Professional; Cleanliness: Beautiful; Our taxi drivers struggled to find it so we ended up changing to a place in Seminyak.

2/10 Terrible

geoff, New Zealand

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
toxic air
The outside air was toxic. This may have been due to local industry. There was a chemical smell in the air. My breathing and eyes were affected and a headache developed. Although the staff were delightful I could not recommend this hotel. We stayed one night and canceled the remainder of our stay.

8/10 Good

Angela and Nick, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this hotel.
My husband and I were very pleased with the hotel. The staff were very helpful and always cheerful. The hotel is too far to walk to shops or the beach. We either got a taxi or a complementary shuttle when going out. Probably our only disappointment was the size of the swimming pool, having said that we could use it at any time even late in the evening and it was well kept. The food was excellent.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝ごはん
世界中のコロナウィルス騒ぎでお客さんが何人しかいない。部屋はきれい、見晴らしも良い、私は好きです。ただ朝ご飯は、いまいちなのかな?
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
表示される地図は間違っているので、グーグルで検索しながらやっと見つけられた。ホテル自体は快適だった。少し早めに到着したが二時までチェックインできないことがわかり、周辺をぶらぶらしに行ったが、周辺は大学があるだけでとてもローカル。 受け付けは感じがよく、ウェルカムドリンクはお代わりまでくれた。 部屋も広くて十分快適だった。
Stayed 1 night in Sep 2018
Response from Fanny on 17 Sept 2018
Dear Beloved Guest Thank you very much for your time to write a review. Your review is really important to improve our service. we will do our best to make our service better than before in your next stay. thank you

8/10 Good

DAVID

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from fanny on 25 Jul 2018
Dear Beloved Guest thank you very much for your time to give us your review.

6/10 Okay

Sunny, Seoul, Korea

Disliked: Cleanliness, property conditions & facilities, room comfort
짐바란의 동쪽과 서쪽을 가려고 잡았으나 실패
난 3박4일을 했다. 공항에서 호텔까지 새벽에 가느라 만원이나 주고 도착했다. (실은 3천원이면 충분한 거리였다.) 간이주방이 있는 객실이였으나 스토브, 싱크대, 식탁, 의자, 전기주전자, 서랍 등 너무 지저분해서 가까이 가고 싶지않았다. 냉장고는 내가 직접 청소하고 숙박을 했다. 특히 서랍장은 고장나서 움직이지 않았다. 또한 화장실 수압은 아주 좋으나, 물이 내려가는 속도가 느려서 샤워를 할때마다 흥건한 물속에 발을 담그고 있어야 했다. 최악이다. 개미도 많고.. 옥외 테라스는 깨끗하나 굳이 볼것도 없는 동네에서 올라갈 필요도 없었다.. 주변으로 이동할때는 무조건 택시를 불러야 이동이 가능하며, 주변에 편의점 조차 없다. 최악은 여기서 서비스하고 있고 세탁기 없다. 당연히 주변 셔틀버스 없다. 돈내라고 한다. 다시는 안가고 싶다. 절대.
Stayed 3 nights in Sep 2017
Response from Reservation on 21 Nov 2017
친애하는 사랑하는 손님. 우리는 귀하의 검토를 위해 시간을내어 대단히 감사하다고 말하고 싶습니다. 우리는 호텔에 와서 숙박하는 모든 손님들에게 계속해서 서비스를 개선 할 것입니다. 다음 방문을 기다리며 우리가 제공 할 서비스 개선을 느낍니다. 고맙습니다

8/10 Good

Sabrina

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bon rapport qualité/prix
Personnel attentionné, réactif et toujours présent. Petit cocktail de bienvenue. Chambre très correcte avec grande armoire, télé, coffre fort, petit coin cuisine, petit balcon. Le téléphone ne fonctionnait pas! Petit déjeuner inutile! Et un seul oreiller par personne (n'en avait pas en plus malgré notre demande). Le lit double est composé de deux matelas simples. Piscine correcte mais n'est pas sur le toit (ce que les photos m'avait laisser penser) Conseil: louer un scooter. L' hôtel est légèrement exilé (1 seul -bon- resto à 2min à pied et 10min d'un mini market) mais non dérangeant avec scooter.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適に過ごせました。
4泊しました。ベランダもありそこから花火も見れゆっくり過ごせました。 お部屋の広さもあり、この価格であれば十分に満足です(*^^*) 周りにはなにもありません。 朝食は毎日変わっていて飽きませんでした。 スタッフの方も愛想よく、快適に過ごせました。プールも良い感じでした。
Stayed 4 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ginie en rinus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi hotel voor paar dagen
Mooi hotel erg afgelegen kamers prima ontbijt redelijk alleen zeer modern en erg afgelegen met scooter 20 min van strand zonder vervoer kom je nergens er is geen alcohol te verkrijgen in het hotel voor drie dagen was het prima voor ons mooi zwembad op het dak service was goed in het hotel kan je scooter huren

10/10 Excellent

Johny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Leo, Dul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downhill Smart Hotel
Smart hotel di bukit yang tenang ,sejuk dan nyaman dengan konsep "hommy". Tersedia mini kitchen di setiap suite bagi yang ingin memasak. Staf Hotel yang ramah dan helpfull serta fasilitas yang lengkap seperti kolam renang dengan view kota Denpasar.

10/10 Excellent

英語話せない, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
所在地
エクスぺディアのサイト上の位置と所在地が違うから到着までにこまった 部屋も広く新しく清潔 スタッフも親切な感じ 連泊してしまいました。

6/10 Okay

Verified traveller

Disliked: Staff & service
Not a pleasant experience
When arrived, we were announced they only had double twin rooms remaining even though the king size bed was confirmed through our booking. Once in the room, there were no bath towels and the cleanliness of the room was mediocre.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
ホテルの周りは何もなし
私達家族3人と2人の合計5人で2部屋のコネクティングルームでした。どちらも部屋の大きさは同じですが1つの部屋はキッチンが付いておりもう一つの部屋は付いていません。 まずトイレと浴槽なしのシャワーは狭く使いづらいです。 シャワーのお湯がタンク式なのですぐにお湯がなくなります。フロントに聞いたところ10リットル分のタンクだそうです。1人入った後30分位待ってから(お湯が沸く時間です)また1人という風に入らないと水で入る事になります。 タオル類はバスタオルが1つのみ。シャンプーとボディソープが備え付けで石鹸もありません。 ホテルのプールは小さいプールが1つ。滞在中誰1人として入ってる人は見かけませんでした。 ルームサービスの食事は安くて美味しいです。 ホテルの周りは何もありませんのでタクシーかホテルのシャトルバス(実際はバスではなく車です)を使うしかありません。シャトルは行き先が3か所のみ、事前予約です。私達は1度シャトルを予約して乗りましたが運転手の方が降りる時にお金が必要と言われました。無料と解っていたのでどうして今降りる時に言うのか?なぜ乗る前に言わないのか?聞き返しました。運転手は長期宿泊客しか無料にならない、あなた達は短期宿泊なのでお金がいる、フロントにそう言われたとか言いました。私達はフロントで確認してから払うと言ってまず車から降り迎えの時間になってまた同じ運転手が迎えに来たのですが行きに自分が言った事は間違っていたと言いました。帰ってからも確認したのですがフロントにはフリーと書いてあるので皆さんも間違ってお金を払わないように・・。 後ホテルのすぐ近くにある洗濯やさんは凄く安いです。重さで料金が決まります。帰る1日前に全ての洗濯ものを出したので日本に帰ってからが楽でした。

6/10 Okay

Verified traveller

ルームサービスは安くて美味しい‼︎
まずこのホテルは分かりにくい場所にあります。ホテル周辺は何もない。洗濯屋があるのみ。この洗濯屋は安い‼︎ホテルですが写真の部屋は値段が高い部屋です。私達はスタンダードな部屋でしたが、まあ新しい方かな?と言う感じです。タオルはバスタオルのみ。後はハエや虫が多い。ルームサービスは安くて美味しい‼︎サービス料も何も取らない‼︎ 客層は、ほとんど中国人ばかりで人の部屋を間違えて開けるわドアはおもいっきり閉めるわ最悪でした。

8/10 Good

Sally, Makassar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Den Bukit is cozy place
Luar biasa, saya pasti datang lagi ke tempat ini

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
笑顔の素敵なスタッフ
ホテルは昨年できたばかりということで、とても綺麗だった。スタッフはとても親切で、お願いするとすぐに駆けつけてくれて対処してくれた。息子や娘にも優しく安心して過ごすことができた。立地が少し不便で、タクシーの運転手にホテル名を告げても知らない人がほとんどだった。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族連れにいい感じ
 空港無料送迎もありよかったのですが、言葉に自信がないのでアドレスを調べ、メールを送ったのですが何も連絡がなく、電話した所感じのいい女性スタッフが対応してくれ、英語とインドネシア語で何とか伝え迎えに来てもらえました。  宿泊中は、スタッフがすごく感じよく親切でした。友達が泊まったホテルが辺鄙な所で分かりにくいからと探して送ってくれました。日本語を少し話せるスタッフもいました。  朝食はハエが気になる以外、プールサイドで雰囲気良くて、おいしかったです。  タクシーにホテルの名前を言っても分からないので住所と電話番号は必要でした。泊まった方は必ず名刺を貰っておくべきです。  2泊は3人だったので小さい部屋にしておいて後の2泊は4人だったので大きい部屋にしたのですが4泊とも大きい部屋にしておけば良かった。大きい部屋はDVDも付いていたしメゾネットになっていて上は寝室、下はリビングになってて値段がさほど違わなかったので次回はそうします。  いい旅行になりました。スタッフの皆様ありがとうございました。

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel introuvable mais neuf !!!
Nous avons passé plus de deux heures à chercher cet hôtel !! Le complexe est neuf et il manque les panneaux d'indication ! L'hôtel était quasi vide quand nous y étions et le personnel était très devoué. La piscine est petite mais originale. Seuls points faibles : l'environnement de l'hôtel et le petit déjeuner pas terrible du tout.