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Reviews of Häcker's Grand Hotel Bad Ems

4.5 out of 5
Häcker's Grand Hotel Bad Ems
Römerstraße 1-3, Bad Ems, RP

Reviews

8.8

Excellent

Rating 10 - Excellent. 71 out of 130 reviews" "
Rating 8 - Good. 38 out of 130 reviews" "
Rating 6 - Okay. 16 out of 130 reviews" "
Rating 4 - Poor. 4 out of 130 reviews" "
Rating 2 - Terrible. 1 out of 130 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

FRANK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with nice, tastefully detailed interior. Some rooms can be on the small side but are sufficient. Everything is nicely detailed. The sauna spa is good and you have choices. Not every choice was up to my preference but overall it was very good. The saunas are beautifully detailed and that adds to a special experience. The breakfast is very good with great panoramic seating. The coffee stood out as very drinkable. One thing I noticed, and it may just be that morning, there was a lingering cigarette smell in the breakfast area. As if smoking was allowed in a nearby room. The lobby had also an intense smell of some sort of incense which reminded me of these supermarket plug-ins. If you work there every day you will suppress the smell / intensity but as a guest it was a bit overpowering. The balconies on the Lahn side have an enjoyable view
Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Suzanne

Travelled with partner
Liked: Cleanliness
This hotel felt like a ghost town. Big and probably stately in its day, it’s now a vestige of the past clinging on for survival. We enjoyed our stay in BadEms due to a lovely cafe in front of our hotel (unrelated) that was along the river, a great thermal bath complex run by the city (six blocks down the road, and a fun restaurant up the waldbahn funicular down the street called Bismarck. The breakfast at the hotel was very nice but the spa area is small for the size of the hotel and not very inviting.
Stayed 3 nights in Jul 2022

10/10 Excellent

Natalia

Stayed 2 nights in May 2022

2/10 Terrible

Irit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Hotel with Wirtshof service
Once upon a time there were Kaisers who liked to stay in huge, overly decorated, dark rooms with a retinue of servants at their beck and call, fulfilling any of wish a grand hotel like this was able to supply. Today these are mainly nostalgic rheumatic pensioners. We were looking forward to a three night stay with the amenities a "Grand" hotel would be expected to provide. The place was far from full, but is greatly understaffed. My husband has a back problem and the reception clerk was the only one available to help with our bags. One of the room's chairs was broken and husband almost broke his neck leaning backwards and hitting the floor. Room was humming with all kinds of machinery noises, TV was not working, no Do Not Disturb sign - made one on the back of a laundry list (no stationery in the room), but the maid did not understand and woke us up to inquire what the sign meant. Reception (only there until 10PM) promised to fix chair and TV the following morning (no maintenance or housekeeping after 6PM) but did not until further complaints in the evening. Shower was out of soap (no toiletries supplied) but for some bathroom cleaning spray left lying on the shelf. Average age of hotel guests is around 70, but showers are slippery and have no safety handholds. We did not use the spa and have no comments. Breakfast is ample and diverse, but again, understaffed. In light of Climate Change and Global Warming it is worth noting that the Hacker Grand Hotel is not airconditioned.
Stayed 3 nights in Oct 2021

8/10 Good

M.J. Boon van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

4/10 Poor

Roger

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nein Danke aber es richtig schön mit niveau ambian
HORRIBLE (SCHLECHT) experience. PROS: Friendly and courteous staff CONS: #1Cockroach (Kakerlaken im schlaffzimmer) #2 Loud (laut) Dripping noise from radiator (Heizung tropfen laut) around 3 a.m. and other mechanical noises emanating from elsewhere in building. #3 Dried dog food on bedroom floor (getrocken Hund lebensmittel im schlaffzimmer
Stayed 1 night in Feb 2020

10/10 Excellent

Krista

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Area Work Trip
I was in the area for a work trip. I surprisingly enjoyed my time at this hotel and would return. The decor in the rooms is dated but clean and the shower leaks all over the floor (the cleaning crew was good at cleaning this up). The wifi only works well in some parts of the hotel. The hotel is older but it has that old style charm that you just have to understand walking in the door. The breakfast is delicious with multiple options (eggs- scrambled and boiled, made to order omelets, cheese and meats, fresh breads and pastries, yogurts and fresh fruits fresh squeezed juice, nuts and oatmeal, sparkling wine for mimosas, etc.) and included in the rates. The Spa/ Sauna area was a great plus and helped to relax after a long day although it closes at 8pm. The restaurant was okay food but overpriced. There are several restaurants in the area that are much better/ reasonably priced.
Stayed 5 nights in Sep 2019

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The whole area felt like a pensioners retreat-many hospitals in area that seem to be for treatmrnt of age related osteopath problems. Hotel restaurant boring-dinner over by 8.30pm on the whole and expensive for what it is. Very little to do in bad ems itself bar hiking but neither the hotel nor tourist info centre could provide hiking maps. Generally too sleepy a place for anyone under about 70 years of age.
Stayed 2 nights in Jul 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoping to return
We wholly enjoyed our stay at this historic, classic hotel. It was especially nice that the spa facilities were in-house, extensive. and spacious.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property. Very elegant. Spacious. The heating system, while functional, is rather antiquated.
Stayed 6 nights in Oct 2018

10/10 Excellent

John, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
This facility is historic, although completely up to date, and the spa and thermal spring were both amazing. The finishes in the spa and hotel in marble and granite are fit for a king, and in fact Kaiser Wilhelm I made the Hacker his summer residence for many years in the latter part of the 19th century. The current owner has obviously made large capital improvements in this facility and the staff here was very helpful and accommodating. I don’t think current descriptions of this hotel really describe how wonderful it is, or the quality of its spa. We couldn’t have enjoyed it more!
Stayed 3 nights in Oct 2018

8/10 Good

Hareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 5 nights in Aug 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top quality facility with service to match.
The overall facility was spectacular, with a very nice wellness area that included saunas, pool and hot tubs. The breakfast buffet was also great, with a large selection of items including an omelette bar.

10/10 Excellent

Jean Chii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
The Grand Budapest Hotel in Bad Elms Germany.
The Grand Budapest Hotel. But in Bad Elms. It's like out of the movies, with all the elegance and trappings of a 1930's hotel. Even the manager is Hungarian, who helps the old ladies all covered in makeup and furs to their cars. The food is not great, but it's typical of the area, the resteraunt is in the same style as the rest of the hotel and worth going to just for trappings and the view. The bar, I have never in my life seen such large drinks, gin and tonic is 90% gin and 10% tonic. A rum in a brandy glass and they have a good selection of Latin American rums was a good measure. The bar has a novel horse race track that keeps you fascinated for while. The bar man a generous host. I would go back to the Grand Budapest hotel of Bad Elms, dress in character, and look for the bell boy, he must be there somewhere.
Stayed 1 night in Oct 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Spa Hotel
The hotel was very nice. The only issue we had was with the bed. It was very hard and not comfortable at all. I loved the spa amminties and the old world feel of the place.

6/10 Okay

Theresa

Liked: Property conditions & facilities
Disliked: Room comfort
Poor value for money.
Disappointing stay. Reservations had no record of our booking. Room was noisy and smelly due to proximity to kitchen and ventilation systems. Poor value for money.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a fantastic hotel with luxury spa facilities (non-German speakers should however be aware that those mixed-gender and textile-free). Charging extra for credit card payments in a way contributes to the out-of-this time atmosphere.

6/10 Okay

Steve, Brisbane

Liked: Cleanliness, room comfort
Luxury hotel misses the mark
The hotel and its fittings and furniture have been restored to the glory it had in the days of European royalty and aristocracy. Everything is gold and tapestry, and attracts an older clientele. But the operation of the hotel fall far short of satisfactory, despite the high rates charged. The restaurant performance left much to be desired, with fancily presented food, but not not at all appetizing. It is hard to believe that smoking is still permitted in the only bar in the hotel, and that area simply stank of smoke, even when empty early in the morning.
Bad Ems
The hotel

6/10 Okay

SK, London

Liked: Cleanliness, staff & service, room comfort
Clean, well maintained but dated.
Pros: beautiful location, friendly staff, good amenities, it was the only hotel at short notice near Koblenz where I had to go. Cons: terrible wifi signal in room 350 (found a free hotspot so used this), shower drainage didn't work so flooded the room (cleaners were excellent), room looked very dated (lots of beige and gold, not my thing!), safe didn't work (I had a car so took valuables with me), don't accept Amex and there was a 5 Euro charge to use a UK Visa debit.

6/10 Okay

andre, toronto

Liked: Cleanliness
Disliked: Room comfort
Disappointing experience in Bad Ems
This hotel should be a 5 stars.....but it is not even close....The building is superb and the clean and somewhat overly decorated lobby gives the impression of a 19th century palace. Unfortunately the service is just not up to par....there is no concierge service, so you have to carry your luggage yourself, No turn down service in the room, and our experience in the restaurant was just awful....We asked if it was possible to have just dessert and coffee, and immediately were treated like second class citizens. We were taken to a table at the very end of the restaurant with no chairs (!)....( chairs were brought up eventually....). The full length candle on our table was even replaced with a 2cm dying one.....all this with no smile and in a quite unfriendly manner. The bed in the room was the most uncomfortable we've had in a long time. The mattress was completely caved in.....and finally at the time of check out we were advised that if we wanted to pay with a credit card, we would be charged a supplement of €10.... When we expressed our surprise at this, we were shown a notice in German only...outlying their policy......I can't imagine that too many people these days would carry large sums of cash to pay hotels while traveling......so this looks like another way to to grab a few more bucks from unsuspecting guests....it' s unfortunate because the potential is there to be a world class property.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Imperial Opulence in an Idyllic Setting
The Haacker Grand Hotel is a beautiful building in the grand continental imperial style. Very opulent but well maintained and seemed to have been recently renovated but in keeping with the original style so it felt like you imagine it would have when first built. Everything was sumptuous and the staff were very friendly and attentive. We were there out of season and there were very few guests which was nice as it felt like we had the place to ourselves. The town was also very quiet and most places seemed like they were closed until summer. It is a beautiful town however with the gentle Lahn running through it and you can easily explore the surrounding idyllic countryside in an hour or so of hiking. There is also a brand new, very modern looking Spa building by the river called the Emser Therme that we didn't have a chance to go to but looked very inviting. There is plenty to keep you occupied in the hotel though if you don't feel like venturing out, the spa is very clean and very luxurious with a variety of different saunas, steam rooms, calendariums, jacuzzis and an excellent ice room. You might plan to travel to Koblenz if you are looking for a night out on the town.

8/10 Good

sarah, s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely short getaway
We stayed in room 273 which had 2 balconies, a soaringly high ceiling and fantastic views up & down the river. Only slightly negative thing was the quality of the linen. Restaurant was good, excellent service from Herr Lenz. Massage one of the best 10/10, great spa facilities, water could be warmer in the outdoor spa.

8/10 Good

stewart, Austin, TX

Liked: Cleanliness, room comfort
Strange experience
Hotel was very nice, but strange. Very few people there, very old people, repairs going on all over hotel. Desk clerk wouldn't give us a different room with view, even though obvious many rooms were available. Also, town is very strange, only one real restaurant, no night life, no pubs, nothing to do -would not go back to town or hotel

10/10 Excellent

david, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unexpected gem
absolutely beautiful little spa town on the river lahm. large traditional spa type hotel, spectacular lobby and bar, good restaurant, comfortable room, and a great location for exploring the Rhine valley

10/10 Excellent

Peripatetic pensioners, Rutland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete comfort
We stayed here last year briefly and have no regrets about returning for longer. We drove here easily; as it's mainly motorway from the UK. Some spoken German would be helpful but not essential. The cheerful staff looked after us very well, our room was spacious and comfortable, the food in the restaurant was excellent, and we made full use of the spa facilities after long walks in the surrounding woods and hills. We left feeling fit and refreshed.

10/10 Excellent

carlos, Victoria, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would gladly stay here again
The perfect place away from everything and everybody. My only regret is that I didn't get to stay longer

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Luis Rivera, Puerto Rico

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Huge and beatifull hotel near a river with a cozy small town. Hot springs inside. No A/C in rooms.

10/10 Excellent

John, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great old hotel, but a bit remote
This was a beautiful, relaxing spot, but a bit hard to get to. Taxi to Frankfurt Airport was 150 Euros. Bad Ems is a charming resort town. The meals at the hotel were very good, and the formal dining room was a delight. Excellent service and friendly staff!

10/10 Excellent

Dieter, Louisville, KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful weekend retreat.
Located on the Lahn River, this spa hotel was beautifully appointed and comfortable. The spa was OK. The swimming pool catered to the families and less inclined to go in the nude. The second floor was for the more adventurous. Towels were abundant and it really wasn't all that awkward.

10/10 Excellent

Tavia, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa hotel
Lovely hotel, like stepping back to a bygone age. Great spa and therma pool, but just be aware that being a German spa it Is nude.

10/10 Excellent

steven, Düsseldorf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing weekend getaway! Just what we wanted.

10/10 Excellent

JR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last time we stayed here there was some refurb work underway which is thankfully now finished. The dining room area is now back to its former old-world magnificence. Great breakfast. Rooms are well appointed and in good condition, the best ones are on the first floor riverside, in the main building above the waterfront bar/pub/cafe. The Spa is great and well worth a visit, even for those not normally inclined to do so, but beware local's kindly-meant "advice" if (like a Brit) you insist on wearing some sort of clothing!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Retreat
Very wonderful hotel! The only compliant is that the local stores have very little hours in which they are actually open - it is sort of funny. But...if you are looking for a quiet retreat, to spend with someone special, this should be high on your list of options to consider.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world luxury
Stayed 1 night, wish we could have stayed longer

8/10 Good

Dr. Uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kulturerbe
Was soll man sagen? Der Wellnessbereich ist wirklich aussergewöhnlich. Allerlei Spielgerät liegt im Schwimmbad herum und hinterläßt einen unaufgeräumten Eindruck. Im ersten Stock sind die Küchendünste dominierend. Im Foyer parken die Fahrräder. Das Personal ist freundlich und bemüht, aber das Hotel scheint etwas zu groß zu sein. Vielleicht ist es auch gar nicht (mehr) möglich, ein feudales Hotel in einem postdemokratischen Land bestimmungsgemäß zu führen
Stayed 1 night in Nov 2023

4/10 Poor

Tobias

Travelled with group
Disliked: Staff & service, property conditions & facilities
Zimmer altmodisch
Stayed 2 nights in Sep 2023

8/10 Good

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities
Die Zimmer zur Bergseite sind sehr dunkel, die Aussicht auf den Hinterhof nicht schön.
Stayed 1 night in Aug 2023

10/10 Excellent

Franz

Stayed 1 night in Jun 2023

10/10 Excellent

Miguel

Stayed 2 nights in May 2023
Response from Häckers Team on 27 Jun 2023
Wir freuen uns sehr das Sie einen erholsamen Aufenthalt bei uns hatten. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße von der Lahn,

10/10 Excellent

Hans

Stayed 2 nights in Apr 2023
Response from Häckers Team on 27 Jun 2023
Guten Tag, wir freuen uns sehr das Sie Ihren Aufenthalt positiv in Erinnerung behalten. Wir hoffen sehr das Sie uns mal wieder in Bad Ems besuchen werden. Herzliche Grüße von der Lahn,

10/10 Excellent

Kevin

Stayed 2 nights in Feb 2023

6/10 Okay

Peter B.

Liked: Cleanliness, property conditions & facilities, room comfort
Hotellet og byen var gået i stand-by
Meget gå muligheder for at spise i byen, der virkede som om at den var lukket ned for sæsonen.
Stayed 5 nights in Oct 2022

8/10 Good

joannes

Liked: Cleanliness, property conditions & facilities
Prima hotel in zijn soort. Wel 2 aandachtspunten waar mi niet goed mee omgegaan werd. Tv deed het niet. Aan uit knop schijnt erg verstopt te zijn, zonder enige handleiding. Ik schijn ongeveer 1 van de 4/5 personen per dag te zijn. Ben geen beurs, maar om eea weg te lachen zonder een stickertje pieltje…. Na 2/3 min douchen stond badkamer onder water…. O ja met deze douchegootjes, raken zo snel verstopt. Sorry kon er niet vanaf, werd ook weggelachen. Ik was ook hier niet de eerste met klachten. Maak die gootjes dan wat vaker schoon!
Stayed 1 night in Jul 2022

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein Aufenthalt in Häcker's Grand Hotel war sehr angenehm. Das gilt nicht nur für das Ambiente sondern auch für das Personal, welches ebenso freundlich wie hilfsbereit ist.
Stayed 1 night in Jun 2022
Response from Rezeption on 6 Jul 2022
Vielen Dank für Ihr Postives Feedback. Wir freuen uns sehr das Sie einen schönen Aufenthalt bei uns hatten, und freuen uns, wenn wir Sie wieder bei uns begrüßen dürfen! Herzliche Grüße aus Bad Ems