Hi Jimin, Thank you for your review. It's regrettable that your recent visit did not meet your expectations, as reflected in your rating, and we apologize for any disappointment with our accommodation or service. We are committed to your comfort and satisfaction and would like to know more about how we may improve our product/service to make your next stay with us enjoyable. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We are grateful for your business and appreciate you taking the time to rate us.Warm regards,Guest Experience Team

Hi Mobarak, Thank you for sharing your rating of our hotel. We strive to deliver a great guest experience, but it is clear that we fell short in this instance. We hold ourselves to high cleanliness standards and apologize for any service lapse you may have encountered during your stay. We take poor experiences very seriously here and would like to know in more detail about your issue so we may take corrective measures for your future visits. We hope to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Warm regards,Guest Experience Team

Dear Gloria, Thank you for choosing Baymont by Wyndham Austin University Area for your recent stay. It was our pleasure to host you, and we are delighted to hear that you had a 5-star experience with us - thanks so much for your kind words and support! We are happy to read that you appreciated our clean location, and it's great to know that you had an easy check-in experience. We strive to ensure that every guest who stays with us is 100% satisfied, and we are so glad that we achieved said task with you. We look forward to welcoming you again soon and hope to delight you with another pleasant stay upon your return. Thank you for making us your hotel of choice on this journey. Safe travels!Warm regards,Guest Experience Team

Dear Marjerie, Thank you for choosing to stay with us and providing us with valuable feedback. We are constantly striving to elevate the guest experience at our hotel, and your feedback helps us in that effort. We strive to offer our guests the opportunity to stay in an easily accessible location at a great price, and we are glad to see that reflected in your experience. However, we are disappointed to read that we failed to ensure your comfort and satisfaction throughout your stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We take guest feedback very seriously and assure you that we have noted all your comments and shared them with the relevant teams to ensure that the issues you've highlighted are rectified promptly. Additionally, we will conduct an investigation within our maintenance department to correct any lapses in current upkeep standards. Thank you for bringing these matters to our attention. We are very sorry for any discomfort or inconvenience you experienced; however, we hope you'll give us another chance to serve you better and provide you with a more comfortable and enjoyable experience that aligns with our brand. Safe travels!Warm regards,Guest Experience Team

Hi Zack, It is noticeable that your recent visit did not meet your expectations, and we sincerely apologize for any discomfort or inconvenience you experienced. Our primary goal is always to exceed expectations of comfort, convenience, and quality accommodations/amenities, and we assure you that we take your concerns seriously and have shared all your comments with our dedicated management team for review and consideration. We are sorry we failed to provide you with the enjoyable experience we strive to deliver for our guests; however, we aim to make things right with our continuous improvements and sincerely hope you'll give us another chance to delight you with a more seamless and comfortable stay. Thank you for considering our accommodation for your rooming needs in Austin and taking the time to post your review. We are grateful for both.Warm regards,Guest Experience Team

Dear Elizabeth, Thank you for choosing Baymont by Wyndham Austin University Area for your recent stay. We're grateful for your review and for highlighting the positives of your stay and the areas where we can improve. We are happy to hear that you loved the mattress and appreciated the size of the room and refrigerator, and it's great to know that the provision of a desk and chair in the room was perfect and comfortable for you. We are also pleased to read that our nearness to a Mexican restaurant was convenient for you. We hope you enjoyed exploring the delicious cuisine. We regret to hear about the issues you encountered with the closet, water temperature, pool, and breakfast. We strive to make your stay as comfortable and hassle-free as possible, and it's unfortunate we fell short in some aspects. Your feedback is valuable to us, as it allows us to identify areas for improvement in our service and communication and enhance the overall experience for our guests. Please rest assured that we have noted your concerns and are addressing them with the relevant teams to ensure that necessary improvements are made. As you rightly pointed out, our breakfast is continental, which only includes coffee, juice, and muffins. However, we want our guests to have something more, so we also have cereals, oatmeal, yogurt, etc., on our breakfast menu. We do apologize for any confusion about the breakfast type. We try our best to make sure that any information about the hotel and its amenities and policies is updated immediately on our brand website and IVR. We are sorry we missed the mark here. Upon receipt of your comments, we've notified our team to verify the phone line recording and have the information updated as soon as possible. Regarding your feedback about the lack of information about pool unavailability, we appreciate the opportunity to improve our communication regarding any service disruption, and we will be sure to work on making such notices clearer for future guests. Thank you for your valuable insights. It's heartening to learn that you still had a reasonable stay with us regardless of any issues and that our location, room, and bed contributed to a positive overall experience. We are thankful for your understanding and look forward to another opportunity to serve you, hoping to provide you with a more comfortable and seamless experience on your next visit. Safe travels!Warm regards,Guest Experience Team

Thank you so much for your 5-star rating, Cheryl! We sincerely appreciate your stay and sharing the word about us. We are grateful that you have taken the time to let us know how you perceived our accommodation, and we are happy to hear that you found our hotel a good option for the price. Providing our guests with suitable accommodations at an affordable rate is always our goal, and we are glad to see that reflected in your experience. We hope your stay at Baymont by Wyndham Austin University Area was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to welcoming you again when travels bring you back our way. Thank you for choosing us and for your support. We hope to see you again soon!Warm regards,Guest Experience Team

Hi Celia, We are very sorry to hear that you were so disappointed with your stay at our hotel. It certainly does not sound as if you had the experience we strive to provide our guests, and we sincerely apologize for the shortcomings you encountered during your stay. We take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. Our staff generally does a great job when it comes to maintaining our hotel and preparing the rooms for upcoming guests, so it is strange that this happened. Furthermore, the property is serviced regularly by pest control, and we have pest-control procedures in place that should have prevented the possible pests you discovered, so your comments are surprising. We take guest feedback very seriously and assure you that we will review all your comments in detail and make the necessary improvements to ensure our future guests have a superior experience. Additionally, we will review our current pest-control procedures to ensure this does not happen again. Thank you for your review. We regret that your experience with us was less than ideal. However, we aim to make things right and hope you'll consider us again so we can alter your perception with an enhanced stay in the future. Safe travels!Warm regards,Guest Experience Team

Hi Armando, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not fully meet your expectations. We appreciate you sharing your insecurities about parking. Our top priority is the safety and security of our guests and their belongings inside the hotel building, and the safety measures in our hotel are robust. Furthermore, we do our best to deter crime on our property; however, as with any metro city, crime is a reality. While we cannot control what happens outside of our hotel building, we do not take your concern lightly and are addressing our security protocols to improve upon the guest experience in the future. Thank you for bringing this matter to our attention. Rest assured, we are committed to providing a safe and comfortable environment for all our guests. If you have any further concerns or questions, please do not hesitate to contact us directly. Thank you for considering our accommodation for your stay in Austin and taking the time to post your review. We value your business and your feedback.Warm regards,Guest Experience Team

Dear guest, it's noticeable that your recent visit did not meet your expectations, and we sincerely apologize that we fell short in this instance. As we aim to exceed our guests' expectations, we'd love to hear more details about your stay, even if it's not all positive. If there are specific aspects or areas where you feel we can improve, please don't hesitate to share them with us. Your insights are invaluable in helping us enhance our product/service. Should you reconsider your decision and choose to stay with us again in the future, we hope to provide you with a more enjoyable experience that aligns with our brand. Thank you for your business and your feedback. We appreciate both.Warm regards,Guest Experience Team

Many thanks for the 5-star review, Amanda - it's much appreciated! It was our pleasure to host you, and we are thrilled that you loved every aspect of what we offer at Baymont by Wyndham Austin University Area. Your satisfaction is what drives us, and we hope to exceed your expectations each time you choose us. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team

Hi Robin, We appreciate your choice to stay with us and are disheartened to hear that your experience with us was less than ideal. It's unfortunate to learn that you had such challenges with our accommodations and service, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. While it's regrettable, we assure you that this experience is not up to the quality and standard we usually provide for our guests. We hold ourselves to a much higher caliber of service, so we'll be sure to address your concerns with the appropriate members of the relevant teams so we may improve our processes in the future. Additionally, we'll conduct an investigation within our maintenance and housekeeping departments to correct any lapses in current upkeep and cleaning standards. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We earnestly request that you kindly not let this experience be your lasting impression of us and give us another chance to host you more successfully in the future. Thank you for staying with us on this journey. We are sorry for the inconvenience caused and wish you nothing but pleasant travels ahead!Warm regards,Guest Experience Team

Hi Ramon, We are truly sorry you were so disappointed with your stay. We strive to deliver a great guest experience, and it's disheartening if one of our guests leaves with less than a first-rate experience. Your satisfaction matters to us, and we would like to know more about the areas where you feel we can improve to make your next stay enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for taking the time to post your review and for staying with us on this journey. We value your business and appreciate you taking the time to rate us.Warm regards,Guest Experience Team

Hi Linda, we're genuinely sorry to learn about the issues you faced during your recent stay. It certainly does not sound as if you had the experience we strive to provide our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. We take guest feedback very seriously and have noted all your comments for the betterment of the guest experience. Additionally, we will conduct an investigation within our housekeeping and maintenance departments to correct any lapses in current cleaning and upkeep standards. We can assure you that the heating issue has now been addressed by our maintenance team. Unfortunately, though we have been trying our best to deal with transient solicitors, we have no control over them being outside the hotel property, and we are sorry that this was somewhat disconcerting for you. Thankfully, the population is largely harmless, and our guests have never been approached by people. Thank you for bringing these matters to our attention. We deeply regret any inconvenience caused and can only hope to win back your trust in the future with a more comfortable stay that aligns with our brand. Safe travels!Warm regards,Guest Experience Team

Dear Erica, Thank you for taking the time to post your review. We are grateful for the opportunity to serve you and thank you for your feedback, as it enables us to make improvements for future guest satisfaction. We deeply regret any discomfort you experienced due to the lack of hot water in the shower and the smell of weed in your room. Your comfort is of utmost importance to us, and we do not take your concerns lightly. Our maintenance team has been notified to run the appropriate checks since there shouldn't be an issue with hot water availability. We are truly sorry about the weed smell. We are a smoke-free property and have rooms that are designated non-smoking, but unfortunately, not all of our guests abide by our rules, and occasionally, as seems to have happened on this occasion, a guest will smoke in a non-smoking room. We assure you we have a strict no-smoking policy in place and react quickly against guests who violate our policy. Furthermore, when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. We understand the importance of maintaining a clean and fresh environment for our guests' comfort, and we'll be sure to discuss your review with our housekeeping team to ensure our staff does a better job of preparing/airing out the rooms moving forward. Again, we sincerely apologize for all the inconvenience caused and hope you'll give us another chance to serve you better and share a more enjoyable experience with you. Thank you for staying with us on this journey. We value your business and your feedback.Warm regards,Guest Experience Team

Dear Brett, It's unfortunate to read about the issues that did not ensure a wonderful stay for you. We apologize for the disappointment you describe with the expectation of breakfast and a coffee pot, and we are very sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. At our hotel, we want you to experience the best value for your money, and we assure you that we will take your feedback into account as we strive to improve our services for the satisfaction of our future guests. All our guestrooms feature a coffee/tea maker - we will speak with our team to make sure none are missing. Furthermore, we will ensure that our cleaning crew is aware of your impression and see to it that the concerned staff members are more conscious of this moving forward. Despite this, it's great to know that you had a positive overall impression of our staff, especially our front desk team, and we hope you'll consider us again, assuring you of a more enjoyable experience on a future visit. Thank you for staying with us on this journey and taking the time to share your valuable feedback. We truly appreciate both.Warm regards,Guest Experience Team

Dear Andrew, We appreciate you choosing Baymont by Wyndham Austin University Area for your stay and are pleased to know you had a 5-star experience with us - thank you for the positive feedback! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to being your preferred choice here in the future. Enjoy your travels, and see you again soon!Warm regards,Guest Experience Team

Hi Christian, it's regrettable that your recent visit did not meet your expectations. Our primary goal is always to exceed our guests' expectations, so we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Warm regards,Guest Experience Team

Dear Jesse, Thank you so much for the lovely review! It is always wonderful to be considered an "undiscovered treasure", and we are truly humbled by your kind words and support - thank you! Your positive feedback motivates us to keep pushing forward and sets the tone for excellence in all that we do. We are so glad you noticed and appreciated our recent upgrades, and we are grateful that you have acknowledged our staff for going above and beyond to make your stay enjoyable. We'll be sure to share your positive comments with our team, who work diligently to uphold our hotel's high service standards. Thank you for recommending Baymont by Wyndham Austin University Area to prospective guests. Your satisfaction and support mean everything to us, and we hope to see you again soon, assuring you of our continued commitment to continue striving to provide high-quality accommodations/amenities and exemplary service to make every interaction with us memorable and remarkable. Safe travels!Warm regards,Guest Experience Team

Hi Macario, it's regrettable to read about your recent experience at our hotel. Providing our guests with a clean, comfortable, and pleasant place to stay is our top priority, and we are very sorry that we fell short in this instance. We appreciate you voicing your concerns to us, and we have alerted our maintenance team to your comments so that they can take immediate action to fix the remote control. It's unfortunate to hear about the pests in the restroom. The property is serviced regularly by pest control, and we have procedures in place related to our pest policy that should have prevented the possible roaches you discovered, so your comments are surprising. Please rest assured that we take such matters very seriously and will have our pest-control partners carry out a full review of our facility to ensure the issue has been comprehensively dealt with at this point. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope you'll consider us again, as we are keen to make this right and share a more positive experience with you on a future visit. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team

Dear Zakeia,We sincerely apologize for the disappointing experience you had during your stay. The conditions you described are unacceptable and do not align with our commitment to providing a clean and comfortable environment. We deeply regret any inconvenience caused by the holes in the walls, cigarette burns, and the lingering smell of smoke in a designated non-smoking room. Your feedback is invaluable, and we are taking immediate steps to address the cleanliness issues and improve our facilities. We understand the importance of a positive guest experience, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,Guest Experience Team

Hi Jesse,Thank you for choosing our hotel and taking the time to share your positive experience. We're thrilled to hear that we could provide a refreshing and welcoming atmosphere for you after your previous experience. It's great to know that our freshly remodeled facilities and our welcoming staff made a positive impression on you. Your satisfaction is our top priority, and we hope to continue exceeding your expectations during your stay. We appreciate your kind words and look forward to welcoming you back in the future.Warm regards,Guest Experience Team

Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay, and we appreciate your candid feedback. It is deeply regrettable to hear about the state of the bathroom, the delayed check-in, and the lack of amenities that contributed to your overall dissatisfaction. Rest assured, we are actively addressing the maintenance concerns in the bathroom and working to improve our check-in process to ensure a more timely and efficient experience for our guests. Our housekeeping team is being retrained to uphold cleanliness standards, and we will ensure that essential amenities, such as shampoo, are consistently provided. Your feedback is crucial in helping us make the necessary improvements, and we hope for the opportunity to welcome you back in the future for a much-improved experience.Warm regards,Guest Experience Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team