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Reviews of Welcomhotel by ITC Hotels, Rama International, Aurangabad

5 out of 5
Welcomhotel by ITC Hotels, Rama International, Aurangabad
R-3, Chikalthana, Aurangabad, Maharashtra

Reviews

8.6

Excellent

Rating 10 - Excellent. 57 out of 121 reviews" "
Rating 8 - Good. 44 out of 121 reviews" "
Rating 6 - Okay. 13 out of 121 reviews" "
Rating 4 - Poor. 6 out of 121 reviews" "
Rating 2 - Terrible. 1 out of 121 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

E

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very busy during my stay with a large wedding, but the staff worked hard to keep up with everything. The room was clean, but I did not like a key card needed to be left in a slot inside the room to keep power on. When you leave the room that stops devices from charging. The food at the dinner buffet was decent, but the seated restaurant onsite was fantastic and there is also a bar that has a relaxing environment and attentive service.
Stayed 2 nights in Mar 2024
Response from SRIDEEP CHATTERJEE on 31 Mar 2024
Dear Guest,Thank you for your feedback, and for choosing to stay with Welcomhotel Rama International. We appreciate your input regarding power slot in the room.We strive provide luxury maintaining guest safety. Your comments are noted, and we will review with our guests' expectations.We value your patronage and hope you will consider staying with us again in the future.Warm RegardsSrideep ChatterjeeFront Office Manager

10/10 Excellent

Pankaj K, Katy

Travelled with family
Liked: Amenities
Friendly staff and very helpful Good food in breakfast and dining Hotel ambience
Stayed 2 nights in Dec 2023
Response from Vir JI sAFAYA on 14 Jan 2024
Dear Guest,Greetings from Welcomhotel Rama International!Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a memorable experience during your stay. Appreciation from our guest is what encourages us to strive for more and definitely motivates us to do our best always.Thank you for recognizing our hospitality and efforts. I am sure our entire team at Welcomhotel Rama Internationalwill be happy to read your feedback. Thank you for your kind words of praise. Do feel free to contact me directly for your future visits. Looking forward to welcome you back at Welcomhotel Rama International.Welook forward to welcome you back soon.Responsibly yours,Vir Ji SafayaGeneral ManagerWelcomhotel Rama International.

10/10 Excellent

Sharmila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice property and but food served at the inhouse restaurant is quite expensive....better to eat out....
Stayed 2 nights in Dec 2023
Response from Vir Ji Safaya on 14 Jan 2024
Dear Guest,Greetings from Welcomhotel Rama International!Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a memorable experience during your stay. Appreciation from our guest is what encourages us to strive for more and definitely motivates us to do our best always.Thank you for recognizing our hospitality and efforts. I am sure our entire team at Welcomhotel Rama Internationalwill be happy to read your feedback. Thank you for your kind words of praise. Do feel free to contact me directly for your future visits. Looking forward to welcome you back at Welcomhotel Rama International.Welook forward to welcome you back soon.Responsibly yours,Vir Ji SafayaGeneral ManagerWelcomhotel Rama International.

4/10 Poor

Smeeta

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Server staff ignored us to take care of other guests that they deemed more important
Stayed 2 nights in Dec 2023
Response from Srideep Chatterjee on 3 Jan 2024
Dear Ms Sharon,We sincerely apologize for the experience you had with our service staff. This behavior is not reflective of our standards and we deeply regret any inconvenience caused.Your feedback is invaluable, and we will address this issue promptly to ensure it does not happen again. We appreciate your understanding and hope to have the opportunity to make it right during your next visit.Please feel free to contact us directly if there is anything else we can do to improve your experience.Regards

10/10 Excellent

Vinod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean friendly facility. Close to the airport. Amazing food
Stayed 3 nights in Nov 2023
Response from Srideep Chatterjee on 3 Jan 2024
Dear Mr Kothapa,Thank you for taking the time to share your positive feedback with us! We are glad to know that you enjoyed our hotel's Location, clean and friendly facility, proximity to the Airport, and the amazing Food.It was our pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay soon.Best regards,

8/10 Good

Muralidhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. If you seek transportation at the front desk, please ensure that you haggle to get the best deal.
Stayed 3 nights in Nov 2023
Response from Srideep Chatterjee on 3 Jan 2024
Dear Mr Shenoy,Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that you found our hotel great and enjoyed our prime location.Regarding your note about transportation, we appreciate your suggestion to negotiate for the best deal. We will certainly share this with our team to ensure our guests have the best experience possible.We look forward to welcoming you back in the future!Best regards

10/10 Excellent

RAJESH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SRIDEEP CHATTERJEE on 21 Jan 2024
Dear Mr. Tejwani,Thank you for sharing your positive rating about your recent stay with us. We are delighted to hear that you found our hotel great and enjoyed our prime location.Regarding your note about transportation, we appreciate your suggestion to negotiate for the best deal. We will certainly share this with our team to ensure our guests have the best experience possible.We look forward to welcoming you back in the future!Warm RegardsSrideep ChatterjeeFront Office Manager

6/10 Okay

Joseph

Liked: Staff & service
Stayed 5 nights in Sep 2023

6/10 Okay

Nita

Travelled with family and small children
Liked: Property conditions & facilities
Food was too expensive.
Stayed 1 night in Sep 2023
Response from Srideep Chatterjee on 15 Sept 2023
Dear Ms Khetre,Thank you for your feedback, and for choosing to stay with Welcomhotel Rama International. We appreciate your input regarding our food pricing.We strive to maintain a balance between offering high-quality culinary experiences and competitive pricing. Your comments are noted, and we will review our pricing to ensure it aligns with our guests' expectations.We value your patronage and hope you will consider staying with us again in the future.Regards

10/10 Excellent

Manasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful.
Stayed 3 nights in Aug 2023
Response from Srideep Chatterjee on 18 Aug 2023
Dear Ms Varanasi,Thank you for taking the time to share your feedback with us. We're delighted to hear that our staff's helpfulness made a positive impact on your stay. Providing excellent service is our top priority, and we're glad that you experienced that during your stay with Welcomhotel Rama International.Your kind words motivate us to continue delivering exceptional service to all our guests. We look forward to welcoming you back to Welcomhotel Rama International in the future for another wonderful stay.

10/10 Excellent

Vijaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay at Welcomhotel by ITC hotels, Rama International, Aurangabad! The staff were uniformly welcoming, courteous, helpful, respectful and friendly. The variety of food in the main dining area was delicious, beautifully presented, and sumptuous. Thank you, everyone.
Stayed 3 nights in Jul 2023
Response from Srideep Chatterjee on 31 Jul 2023
Dear Ms Vijaya Sundaram,Thank you for taking the time to share your wonderful experience at Welcomhotel Rama International, Aurangabad! We are thrilled to read your kind words and are delighted that you loved everything about your stay with us.Our team takes great pride in providing exceptional service, and it brings us immense joy to know that you found our staff uniformly welcoming, courteous, helpful, respectful, and friendly. Your appreciation will be shared with the entire team, as it serves as a great motivation to continue delivering outstanding hospitality.We are also glad to know that you enjoyed the variety of delicious and beautifully presented food at our Madhuban restaurant. Our culinary team works hard to offer sumptuous dining experiences, and we are elated that it resonated with you.Once again, thank you for choosing to stay with us and for your heartwarming words of appreciation. It was an absolute pleasure hosting you, and we eagerly look forward to welcoming you back for another memorable stay in the future.Regards

10/10 Excellent

Sumit D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
enjoyed our stay. Food quality and quantity is just amazing. Special thanks to our butler Mr. Kailash who was polite, hard working, efficient. Would definitely like to stay at this property in near future.
Stayed 1 night in Jul 2023
Response from Srideep Chatterjee on 18 Jul 2023
Dear Mr Rajani,Thank you for taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed your stay at Welcomhotel Rama International and that the food quality and quantity exceeded your expectations. Your kind words are truly appreciated.We would also like to extend our gratitude for acknowledging the exceptional service provided by our dedicated butler Kailash. He is indeed an asset to our team, and we are delighted to know that his professionalism, politeness, and hard work made your stay even more memorable. We will make sure to pass on your compliments to him and recognize his efforts.We would be honored to welcome you back to our property and provide you with another exceptional experience.If you have any specific preferences or requirements for your next visit, please feel free to let us know in advance, and we will do our best to ensure your stay is nothing short of amazing.Thank you once again for choosing Welcomhotel Rama International and we look forward to the pleasure of serving you again soon.

8/10 Good

Mamatha

Stayed 2 nights in Jun 2023
Response from Srideep Chatterjee on 13 Jul 2023
Dear Ms Mamatha,Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments.On behalf of everyone at Welcomhotel Rama International, I would like to once again thank you for choosing us and we will sincerely look forward to welcome you back soon!Warm Regards,Srijeet ChatterjeeFront Office ManagerWelcomhotel Rama International

8/10 Good

Amrit Bhakta

Stayed 2 nights in Jun 2023
Response from Srijeet Chatterjee on 13 Jul 2023
Dear Mr Bhakta,Thank you for taking out the time to share your valuable feedback with us. The team here would be delighted to see your compliments.On behalf of everyone at Welcomhotel Rama International, I would like to once again thank you for choosing us and we will sincerely look forward to welcome you back soon!Warm Regards,Srijeet ChatterjeeFront Office ManagerWelcomhotel Rama International

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aurangabad 2023
Best Hotel in Aurangabad. Good ambience and good service. Had good service every night with Dinner, in particular server Haridas.
Stayed 3 nights in May 2023
Response from Srideep Chatterjee on 11 May 2023
Dear Guest, Pleasure to read your review. It is feedback such as yours that inspires the Welcomhotel Rama International team to continue to deliver hospitality. Furthermore, glad to know that your experience was upto your expectations.We have also shared your special compliments with our team who are grateful for the same.Hope to welcome you back soon, Yours Sincerely,

6/10 Okay

Joe

Stayed 1 night in Apr 2023
Response from Amjad Khan on 11 May 2023
Dear GuestThanks for staying with us. We appreciate you for sparing time to share your experience on Expedia!

10/10 Excellent

Sunil, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities
Food quality and service staff was very good. Gym is a bit small but useful. Overall white happy with our stay
Stayed 4 nights in Feb 2023
Response from Sushant Rana on 20 Feb 2023
Dear Mr Tomar,Thank You for the wonderful and valuable feedback !It is an honour to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us.We at Welcomhotel Rama International, always strive to provide our guests a comfortable & warm experience.On behalf of everyone at Welcomhotel Rama International, I would like to once again thank you for choosing us and we will sincerely look forward to welcome you back soon!Warm Regards,

10/10 Excellent

Pabitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a walking trail. The location is great. There is also a desk to rent cars.
Response from Sushant Rana on 31 Jan 2023
Dear Mr Mazumder, Thank you for sharing your delightful feedback about the warm and memorable experience that we strive to offer at Welcomhotel Rama International. It is a delight to know that you had an excellent stay with us. We all look forward to the pleasure of welcoming you back soon. Yours sincerely

8/10 Good

Remela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
This hotel is clean and very helpful management. Thank you to Subash for his help in organising our 1 day we had in the area. Hotel was clean. Small bathroom but in good condition
Stayed 1 night in Jan 2023
Response from Sushant Rana on 31 Jan 2023
Dear Ms Patel, Pleasure to read your review. It is feedback such as yours that inspires the Welcomhotel Rama International team to continue to deliver hospitality. Furthermore, glad to know that your experience was upto your expectations.We have also shared your special compliments with our Subhash who is grateful for the same.Hope to welcome you back soon, Yours Sincerely,

10/10 Excellent

Avinash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!!
Response from Sushant Rana on 10 Jan 2023
Thank you for staying with us. We appreciate you for sparing time to share your experience on Expedia!

2/10 Terrible

Angie

Stayed 2 nights in Dec 2022
Response from Sushant Rana on 7 Jan 2023
Dear Ms Mirtipati,At the outset our profuse apology for the shortfall in experience. We have taken a note with regards to the damp & musty smell in rooms and breakfast offerings. we have also delved deep into our processes and taken corrective measures. I would like to reassure you that we at Welcomhotel Rama take great pride in our service & have always strived to delight our guests.While quite unfortunately, we have fallen short of living up to your expectation this time, we would sincerely hope that you would give us another opportunity to showcase our usual services and create memorable experiences for you in the near future. It is disheartening for me that I cannot now make any corrections to the incident that has already happened. However, it will be a great pleasure to welcome you back and look after you very well during your next visit in order to showcase the true ITC Hospitality once again.I hope you will treat this as an aberration and not the usual situation hence, kindly don’t let this experience mar your love for Welcomhotel Rama. I look forward to your kind understanding.

4/10 Poor

Angie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Would not have stayed there if I had a choice.
Smelled damp and mildewy (though many hotels in India are), had no free breakfast tho it stated we could, front desk did not resolve a single issue we had. We only stayed there due to lack of choice. Not worth the $$.
Stayed 2 nights in Dec 2022
Response from Sushant Rana on 7 Jan 2023
Dear Ms Mirtipati,At the outset our profuse apology for the shortfall in experience. We have taken a note with regards to the damp & musty smell in rooms and breakfast offerings. we have also delved deep into our processes and taken corrective measures. I would like to reassure you that we at Welcomhotel Rama take great pride in our service & have always strived to delight our guests.While quite unfortunately, we have fallen short of living up to your expectation this time, we would sincerely hope that you would give us another opportunity to showcase our usual services and create memorable experiences for you in the near future. It is disheartening for me that I cannot now make any corrections to the incident that has already happened. However, it will be a great pleasure to welcome you back and look after you very well during your next visit in order to showcase the true ITC Hospitality once again.I hope you will treat this as an aberration and not the usual situation hence, kindly don’t let this experience mar your love for Welcomhotel Rama. I look forward to your kind understanding.Regards

10/10 Excellent

Sobha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Sushant Rana on 2 Jan 2023
Dear Ms Ramesh,Thanks for staying with us. We appreciate you for sparing time to share your experience on Expedia!

10/10 Excellent

ashok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and well maintained property the staf was just great room was nice bathroom was clean and functional,
Response from Sushant Rana on 2 Jan 2023
Dear Mr Rao,Thank You for the wonderful and valuable feedback !It is an honour to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us.We at Welcomhotel Rama International , always strive to provide our guests a comfortable & warm experience.On behalf of everyone at Welcomhotel Rama International , I would like to once again thank you for choosing us and we will sincerely look forward to welcome you back soon!Warm Regards,

10/10 Excellent

Toshiaki

Response from Srideep Chatterjee on 29 Apr 2023
Dear Mr Rao,Thank You for the wonderful and valuable feedback !It is an honour to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us.We at Welcomhotel Rama International , always strive to provide our guests a comfortable & warm experience.On behalf of everyone at Welcomhotel Rama International , I would like to once again thank you for choosing us and we will sincerely look forward to welcome you back soon!Warm Regards,Srideep Chatterjee

8/10 Good

Uday

Liked: Cleanliness, staff & service, amenities
Excellent rooms, restaurant and staff. Good amenities
Stayed 2 nights in Aug 2022
Response from Sushant Rana on 15 Aug 2022
Dear Mr Kumthekar, Thank You for the wonderful and valuable feedback ! It is an honour to receive this kind of appreciation from our esteemed guests as it serves as a great motivation for all of us. We at Welcomhotel Rama International , always strive to provide our guests a comfortable & warm experience. On behalf of everyone at Welcomhotel Rama International , I would like to once again thank you for choosing us and we will sincerely look forward to welcome you back soon! Warm Regards,

10/10 Excellent

Brijesh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room service was excellent and they went above and beyond to take care of our needs. Thank you.
Stayed 3 nights in Jul 2022
Response from Sushant Rana on 13 Jul 2022
Dear Mr Rao, Pleasure to read your review. It is feedback such as yours that inspires the Welcomhotel Rama International team to continue to deliver hospitality. Furthermore, glad to know that your experience was upto your expectations. We have also shared your special compliments with our Room Service team who are grateful for the same. Hope to welcome you back soon, Yours Sincerely,

10/10 Excellent

Vaibhav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay.
Stayed 2 nights in Jun 2022
Response from Sushant Rana on 22 Jun 2022
Dear Mr Goswami, Thank you for sharing your delightful feedback about the warm and memorable experience that we strive to offer at Welcomhotel Rama International. It is a delight to know that you had an excellent stay with us. We all look forward to the pleasure of welcoming you back soon. Yours sincerely

8/10 Good

Ravindra

Liked: Cleanliness
Stayed 1 night in May 2022

10/10 Excellent

Masaharu

Stayed 2 nights in Mar 2022
Response from Sushant Rana on 23 Mar 2022
Dear Guest, Thank you for staying with us. We appreciate you for sparing time to share your experience on Expedia!

6/10 Okay

Prasad

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2021
Response from Sushant Rana on 22 Jan 2022
Dear Mr Prasad, Greetings from Welcomhotel Rama International ! I take this opportunity to thank you for your time in evaluating our product and services. We have noted your feedback regarding the service lapses you have experienced. Please be rest assured that we will be taking the appropriate measures to meet up to your expectations during your subsequent stay with us. I deeply regret the inconvenience caused and assure you of our best always. I look forward to welcoming you back during your next visit and assure you the best in services and hospitality. Yours sincerely

8/10 Good

Ritesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Shrikant Jogdand on 22 Sept 2021
Thank you for staying with us. We appreciate you for sparing time to share your experience on Expedia!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. helpful and courteous.
Stayed 1 night in Jul 2021

10/10 Excellent

Manju Shrikant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2021
Response from Shrikant Jogdand on 3 Jun 2021
Thanks for staying with us. We appreciate you for sparing time to share your experience on Expedia!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Sushant Rana on 22 Dec 2020
Thanks for staying with us. We appreciate you for sparing time to share your experience on Expedia!

8/10 Good

Prashant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hospitality
Nice hospitality
Stayed 2 nights in Nov 2020
Response from Sushant Rana on 9 Dec 2020
Dear Guest, Thank you for sharing your delightful feedback about the warm and memorable experience that we strive to offer at Welcomhotel Rama International. It is a delight to know that you had an excellent stay with us. We all look forward to the pleasure of welcoming you back soon. Yours sincerely

6/10 Okay

Abhijeet, Pune

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The AC temperature cannot be reduced if required and stays at 27.5 degrees all day. gets quite hot in the day. the staff at the hotel cited covid regulations for this however i had stayed here early this year much before the covid struck India and the same AC problem was there. the technicians give excuses or misguide you in believing that it will get cooler after some time but it never does and stays at 27.5 no matter what setpoint you set it at. though later i was provided with a portable fan it didn't help much. The problem needs to be addressed and covid cannot be cited as a reason. the stay was uncomfortable as a result. There are many more hotel options available for a similar price in Aurangabad, i believe i will not stay here again because of the air conditioning problem
Stayed 2 nights in Oct 2020
Response from Vir Ji Safaya on 17 Oct 2020
Dear Mr Garde, At the outset our profuse apology for the shortfall in experience. We have taken a serious view of all your comments and have delved deep into our processes and taken corrective measures. I would like to reassure you that we at Welcomhotel Rama take great pride in our service & have always strived to delight our guests. While quite unfortunately, we have fallen short of living up to your expectation this time, we would sincerely hope that you would give us another opportunity to showcase our usual services and create memorable experiences for you in the near future. It is disheartening for me that I cannot now make any corrections to the incident that has already happened. However, it will be a great pleasure to welcome you back and look after you very well during your next visit in order to showcase the true ITC Hospitality once again. I hope you will treat this as an aberration and not the usual situation hence, kindly don’t let this experience mar your love for Welcomhotel Rama. I look forward to your kind understanding. Vir Ji Safaya General Manager WelcomHotel Rama International

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
AC TEMPERATURE COULD NOT BE LOWERED BELOW 23. ROOM GOT VERY HOT DURING DAYTIME.
Stayed 1 night in Mar 2020
Response from Shrikant Jogdand on 12 Mar 2020
Dear Sir/ Madam Can I please request your Good name & mobile number, would like to connect with you. Warm Regards

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality. Excellent local cuisine
Stayed 3 nights in Feb 2020
Response from Sushant Rana on 7 Mar 2020
Dear Mr Vijay, Greetings from WelcomHotel Rama International ! At the outset, thank you for sparing your valuable time and sharing your feedback with us regarding your recent stay at WelcomHotel Rama International. I am pleased to know that you had a lovely stay with us. We thank you for your kind patronage and look forward to welcoming you back. Warm regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Amjad Khan on 25 Feb 2020
Thanks for staying with us. We appreciate you for sparing time to share your experience on Expedia!

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It’s a good hotel overall with most things looking up to date. The breakfast is fabulous and not to be missed, as are the different amenities including pool, tennis court etc. However, we changed rooms a couple of times as the beds had worn out and we kept sinking into the mattress. Basic things like shower caps, slippers had to be ordered separately for each room, which was a bit of pain. But most infuriatingly was the constant security checks each time we left the hotel and came back. As this was a business trip, there was a lot of toing/froing between buildings in the city so to constantly be checked where we were staying was fundamentally ridiculous.
Stayed 3 nights in Feb 2020
Response from Sushant Rana on 18 Feb 2020
Dear Sir/ Madam Can I please request your Good name & mobile number, would like to connect with you. Warm Regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
I don't understand how this property got 5 start with a 3 start quality service. Only thing I like the staff who always wanted to help. Quality of bathroom fixtures are very old and does not work. When you take a shower it floods the bathroom Water pressure is very low in the shower. I was told that I can't lower the temperature below 21.5 degree because it is set by the central AC system. They offered us a floor fan instead. Quality of breakfast is very low quality
Stayed 3 nights in Feb 2020
Response from Sushant Rana on 17 Feb 2020
Dear Guest, Please accept my profuse apology for all the inconvenience caused to you, I request you to please forward me your name and mobile number on my email id - fo.manager@welcomhotelrama.com I would like to connect with you on this feedback

4/10 Poor

Verified traveller

Stayed 3 nights in Feb 2020
Response from Sushant Rana on 18 Feb 2020
Dear Sir/ Madam Can I please request your Good name & mobile number, would like to connect with you. Warm Regards

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hotel
Stayed 2 nights in Jan 2020
Response from Shrikant Jogdand on 31 Jan 2020
Thanks for staying with us. We appreciate you for sparing time to share your experience on Expedia!

10/10 Excellent

Chris, West Berks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very little to fault. Clean and very comfortable rooms, fruit bowl, biscuits and brownies a nice touch. Excellent staff in all areas, good restaurant at very reasonable prices, dinner buffet particularly good value, cosy bar. Lovely pool area with a good sized pool, pretty grounds to walk around. Only slight niggle was the shower pressure could be a bit variable, but not much of an issue really. Hotel car can be hired for the day, again at a really good price. A good base to explore the area and also a great place just to chill.
Stayed 5 nights in Jan 2020
Response from Sushant Rana on 3 Feb 2020
Dear Mr Chris, Glad to know that you had an amazing experience at WelcomHotel Rama International. Thank you for your delightful commendations and for taking a kind note of the efforts that our team makes towards offering prompt and personalized services to our guests at all times. Your special compliments have been passed on to the team who are equally elated to hear the same. We look forward to welcoming you back. Yours sincerely,

8/10 Good

Gulshan

Liked: Cleanliness, property conditions & facilities, room comfort
Good property with the old charm
The hotel location is very good , less than 10 minutes drive from the airport. Overall very clean with decent service and availability of all basic amenities. F & B needs real improvement. The breakfast and dinner buffet has very limited options, which to some extent is offset by the live music over the weekends.
Stayed 2 nights in Jan 2020
Response from Sushant Rana on 21 Jan 2020
Dear Mr Dua, Thank you for your valuable review about WelcomHotel Rama International. We hope you had a comfortable experience at our hotel that we offer here through our premium accommodation, facilities and services. We have noted your concerns and will strive to improve on the points you have mentioned. We look forward to the pleasure of having you stay with us again. Yours sincerely,

6/10 Okay

arun

Disliked: Cleanliness
Hotel ambience and lobby is good. Bathroom had long hairs on the shower wall that I had to wash. TV remote did not work even after complaining. Bed was old and too soft. Good hotel but certainly not 5 star.
Stayed 3 nights in Jan 2020
Response from Sushant Rana on 21 Jan 2020
Dear Mr Arun, Greetings from WelcomHotel Rama International, Aurangabad! At the outset, we would like to thank you for your feedback. It is only your valuable comments and suggestions that help us in our continuous endeavor to make improvements. I have gone through your detailed feedback and I am sorry to learn that your experience was not up to your expectations and to the level that we seek to provide our guests with. I have discussed your feedback with our team, and I am confident that they will address your concerns which you have brought to my attention. Taking care of our guests is at the core of our service philosophy, and we are keen to regain your faith and confidence in our Brand. Thank you for your kind patronage and look forward to welcoming you back. Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Amazing breakfast with a huge number of options. The option to include breakfast with room for minimal charge on Expedia was excellent.The room and grounds are quite good. Even the gift stores inside the hotel were good. Cons: The available TV service was either not working or severely lacking in useful channels. The cookies etc. kept in the room come with a price list. At checkout, the person at the counter tried to overcharge for them till we asked for a receipt. Maybe he was simply trying to speed things up by not returning change? Other employees were fine.
Stayed 1 night in Dec 2019
Response from Sushant Rana on 6 Jan 2020
Dear Sir/ Madam Can I please request your Good name & mobile number, would like to connect with you. Warm Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small but clean property. Service was very good.
Stayed 2 nights in Jan 2020
Response from Sushant Rana on 6 Jan 2020
Thanks for staying with us. We appreciate you for sparing time to share your experience on Expedia!