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Reviews of Grand Millennium Auckland

4.5 out of 5
Grand Millennium Auckland
71 Mayoral Drive, Auckland

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1030 reviews" "
Rating 8 - Good. 287 out of 1030 reviews" "
Rating 6 - Okay. 95 out of 1030 reviews" "
Rating 4 - Poor. 50 out of 1030 reviews" "
Rating 2 - Terrible. 36 out of 1030 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from James on 28 Mar 2024
Thank you Janine for the top marks and kind comment. We hope to see you again soon.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rick at the concierge desk was extremely helpful!
Stayed 4 nights in Mar 2024
Response from James on 28 Mar 2024
Thank you Paul I have thanked Rick and we look forward to welcoming you back to the hotel in the near future.

6/10 Okay

yougesh

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic. Even the toiletries were horirble and cheap quality.
Stayed 3 nights in Mar 2024
Response from James on 28 Mar 2024
Thank you yougesh for your feedback, we are updating our toiletries at present hopefully on your next stay you can enjoy the upgrades.

10/10 Excellent

Dianne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The views from my room 1113 were not very attractive, however everything else was great! Rick was the best ever!
Stayed 4 nights in Mar 2024
Response from James on 28 Mar 2024
Thank you Dianne I have thanked Rick for his attentive response to you, we hope to see you again soon.

8/10 Good

HANH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located downtown central with lots of shops and restaurants. It’s a 15 minute walk to pier and train station. Location can’t be beat. Facilities is nice but room on lower floor is a bit dated. I would definitely stay again if in the area.
Stayed 1 night in Mar 2024
Response from James on 28 Mar 2024
Thank you Hanh for the kind comments and review we look forward to welcoming you back soon.

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hi there, still waiting for a reply on us leaving jacket and suit cover in room 944, they told me to email but havnt replied,we need to collect these items this weekend coming.
Stayed 1 night in Mar 2024
Response from James on 28 Mar 2024
Hi Shaun thank you for feedback I understand Rick and Mandy are across the situation and have been in touch. We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room service and breakfast buffet!
Stayed 3 nights in Mar 2024
Response from James on 28 Mar 2024
Thank you Debra for the kind words and top marks we hope to see you again soon.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel needs new carpet stains in room.... stains in hallway...
Stayed 6 nights in Mar 2024
Response from James on 28 Mar 2024
Thanks Bernard for the top marks we are replacing the carpets shortly and look forward to showcasing the improvements on your next stay with us

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 1 night in Mar 2024
Response from James on 28 Mar 2024
Thank you Gary for the kind comment and top marks we hope to see you again soon.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from James on 28 Mar 2024
Thank you Jackie for the top marks we hope to see you again soon.

10/10 Excellent

Socorro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is spacious and clean. The staff were helpful and efficient. The hotel is close to everything.
Stayed 2 nights in Mar 2024
Response from James on 24 Mar 2024
Thank you Socorro for the kind comments and top marks we hope to see you again soon.

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bordering on excellent. Lovely interior space, convenient to Town Hall Aotea Centre CBD etc. Staff attentive and helpful. Single ply toilet paper? That's what I associate with Motel 5.5 Come on. The shower temperature was dangerously hot, scalding hot. Really needs adjusting.
Stayed 1 night in Mar 2024
Response from James on 22 Mar 2024
Thank you Geoffrey for your feedback I will follow up with your comments on both and ensure we resolve.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from James on 22 Mar 2024
Thank you Susan for the top makes we hope to welcome you back to the hotel in the near future.

10/10 Excellent

Erika

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Grand Millennium for a girls shopping weekend. Two adults and two young teens. The girls thought it was so fancy and it was really nice just a little dated. The room was a great size for the four of us and the beds and pillows were really comfortable. The bathroom was also large with a really good shower. We used the pool which was fun and the lobby was nice too. Walking distance to Queen street where we went for dinner. The only downsides were the fan/central heating in the room was quite loud and the free VIP wine that we got through Expedia was house wine only and it was disgusting, we couldn't even drink it. Would stay there again, especially as a family. The parking was also very convenient and much cheaper then other hotels in Auckland - $25 instead of $70 which some hotels charge!
Stayed 1 night in Mar 2024
Response from James on 22 Mar 2024
Thanks Erika for the kind comments I will follow up around the wine. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, convenient location, easy and inexpensive parking option. Great pool (for swimmers). Great bar and good food. Loved it.
Stayed 2 nights in Mar 2024
Response from James on 22 Mar 2024
Thank you Frank for the kind comments we look forward to seeing you again soon.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very large rooms, somewhat dated appointments in the room and bath. It served it's purpose.
Stayed 2 nights in Feb 2024
Response from James on 16 Mar 2024
Thank you William for the feedback we are refinishing the rooms so hopefully on your next stay we achieve that 5 out of 5 review.

8/10 Good

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything you need for a stay in Auckland. Self Parking attached very easy in/out. Walkable to downtown. Clean, tidy and quiet despite the atrium style layout. Room was incredibly spacious.
Stayed 1 night in Mar 2024
Response from James on 16 Mar 2024
Thank you Bridget for the kind comments and review. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Mary

Travelled with family
Continental breakfast was great
Stayed 2 nights in Mar 2024
Response from James on 16 Mar 2024
Thank you Mary for the top marks and kind comments we hope to welcome you back to the hotel in the near future.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Response from James on 16 Mar 2024
Thank you Julie for the top marks we hope see you again soon.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked room size and location and restaurants on site. Like most of Auckland, it's on a hillside. Can't do anything about that!
Stayed 4 nights in Feb 2024
Response from James on 10 Mar 2024
The bank you Michelle for the top marks the team and I look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Kera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from James on 16 Mar 2024
Thank you Kera for the top marks we hope to see you again soon.

8/10 Good

stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from James on 10 Mar 2024
Thank you Stephen for the feedback we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a great size, loved the comfy bed and fluffy towels were the best!
Stayed 2 nights in Mar 2024
Response from James on 10 Mar 2024
Thank you Tracey for the top marks we hope to see you again soon.

10/10 Excellent

Lori, Ocean City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was the same thing all 4 mornings that we ate there and there was no hot tub. Other than that it was a great place to stay.
Stayed 2 nights in Feb 2024
Response from James on 7 Mar 2024
Thank you Lori for your feedback, I will look into your comments around the breakfast, hopefully we can showcase an improvement on your next stay with us.

8/10 Good

Xiaojin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from James on 28 Mar 2024
Thank you Xiaojin for your feedback we hope to see you again soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Convenient to sights around city. Easy parking.
Stayed 3 nights in Feb 2024
Response from James on 7 Mar 2024
Thank you Mike for your kind comments and top marks we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Derek, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from James on 24 Mar 2024
Thank you Derek for the top marks we hope to see you again soon.

10/10 Excellent

denise

Liked: Amenities
Staff was amazing in every area. Would definitely stay there again
Stayed 4 nights in Feb 2024
Response from James on 3 Mar 2024
Thank you Denise for your kind comments and top marks. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Justin Tse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James on 3 Mar 2024
Thank you Justin for the top marks we hope to see you again soon.

10/10 Excellent

STELLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and responsible staff. Excellent location.
Stayed 2 nights in Feb 2024
Response from James on 3 Mar 2024
Thank you Stella for the kind comments and feedback we look forward to welcoming you back to the hotel in the near future.

8/10 Good

Erin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms seemed a little run down, paint requiring touch ups etc. Also one of our bath towels had black stains on it. No one asked about our stay on check out. Over all was a good experience and would stay again.
Stayed 1 night in Feb 2024
Response from James on 3 Mar 2024
Thank you Erin for your feedback, I am sorry about the issues you experienced with the towels and the lack of follow up from the team. I have followed up accordingly. We look forward to showcasing the improvements on your next stay with us.

10/10 Excellent

James Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 1 night for our anniversary at this massive hotel. Warm hospitality, one of the best Guinness in Auckland and bar man knows how exactly it should be - 5/5 Stars for that! Potato chips are great too. Thinking of coming back again for a drink once in a while. Room has a bath, spacious bathroom/toilet, clean rooms, and nice bed. We didn't have a city scape view out the window but has a small garden to give it a nice touch. They have a pool, gym, and sauna. Very central and have bus stops near the area about 5 minutes walk. Smells nice at the lobby and elevator area, no muggy or musty smell. Cinnamon roll is perfect - not bland and not too sweet. We loved our stay. Only recommendation would be to have somewhere to swipe our key card when we go out and come back at night.
Stayed 1 night in Feb 2024
Response from James on 3 Mar 2024
Thank you James for your extensive review and feedback. I have followed up with the team around the entry and room key swipe and we hope to have this resolved as soon as possible.

10/10 Excellent

Dee

Stayed 1 night in Feb 2024
Response from James on 22 Mar 2024
Thank you Dee for the top marks we hope to welcome you back to the hotel soon.

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff Amazing bathroom
Stayed 1 night in Feb 2024
Response from James on 3 Mar 2024
Thank you Margaret for the kind comment and top marks we hope to welcome you back to the hotel soon.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge staff especially went above and beyond.
Stayed 2 nights in Feb 2024
Response from James on 3 Mar 2024
Thank you Michelle for the feedback we hope to see you again soon.

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right next to Aotea center for show, great deal with parking, breakfast, club room and complementary drink on arrival included.
Stayed 1 night in Feb 2024
Response from James on 3 Mar 2024
Thank you Ross for the top marks we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet, and the beds were comfortable. Walking distance to plenty of things around it.
Response from James on 3 Mar 2024
Thank you Amy for the top marks and feedback we look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Donald, Toronto

Liked: Cleanliness, staff & service, amenities
Clean and quiet room
Stayed 1 night in Feb 2024
Response from James on 25 Feb 2024
Thank you Donald for the kind comment and top marks we hope to see you again soon.

8/10 Good

Ben

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from James on 25 Feb 2024
Thank you Ben for the feedback we hope to welcome you back to the hotel in the near future.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from James on 25 Feb 2024
Thank you Sarah for the feedback we hope to welcome you back to the hotel again soon.

10/10 Excellent

clare

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Clean. Great bath.
Stayed 1 night in Feb 2024
Response from James on 25 Feb 2024
Thank you Clare for the top marks we hope to see you again soon.

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James on 25 Feb 2024
Thank you Joshua for the review it’s not clear what was so poor about your stay I have shared your feedback with the team.

6/10 Okay

Anna

Travelled with family
Disliked: Amenities, property conditions & facilities
3 star - definitely not a 4.5 If you like being questioned about your reservation, not given the room your booking says you booked, no valet parking, no bottled water and non existent bathroom soaps etc - then this is the hotel for you! We booked a 2 queen bed club room. Our booking included complimentary canapés and drinks, parking, breakfast and complimentary drinks. However despite showing our booking on check in we were told our reservation was the room rate only. When I questioned this I was told the other things listed was just saying what was available. Had to get the booking out again and point to each inclusion. She then went and got an pre made envelope with information about the room and our inclusions. Couldn’t understand what it was about till we got our room. We had a booking for 2 queen beds and were given 2 double beds. When I queried this I was told we were in a family room - that’s not the room we booked. We were told all beds are doubles even though there are varying rooms that can be booked with varying bed sizes - king singles, doubles, queens and kings. No valet parking. After checking in you have to go park your own car in the Wilson’s car park next door and you have a code (if your parking is included in your room) that allows you to take your car out. If no code you pay. Little amenities in the bathroom. One very little soap, one tiny body wash, shampoo and conditioner. No minibar. Breakfast is good.
Stayed 1 night in Feb 2024
Response from James on 25 Feb 2024
Thank you Anna for your feedback I am sorry for the issues you experienced on check in. I will follow up further on your feedback, we look forward to showcasing the improvements on your next stay with us.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from James on 22 Mar 2024
Thank you Paul for the top marks we hope to see you again soon.

8/10 Good

Fonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay, an older hotel but very clean, a great walkable location!
Stayed 2 nights in Feb 2024
Response from James on 25 Feb 2024
Thank you Fonda for your feedback we are refurbishing the hotel at present hopefully you can enjoy the changes on your next stay with us.

8/10 Good

Lori, Ocean City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was nice but it was the same thing every day. A little variation would have been nicer.
Stayed 4 nights in Feb 2024
Response from James on 25 Feb 2024
Thank you Lori for your feedback we hope to see you again soon.

8/10 Good

Adele

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James on 25 Feb 2024
Thank you Adele for the review we hope to see you again soon.

10/10 Excellent

Anika

Stayed 2 nights in Feb 2024
Response from James on 22 Mar 2024
Thank you Anika we hope to welcome you back to the hotel soon.

10/10 Excellent

Jorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About a 10 minute walk to the Sky Tower and the downtown CBD area with shopping and restaurants. Plenty of late night eats close by and even a comedy club. Did not have a car during our stay. Do not believe the rooftop restaurant was open anymore.
Stayed 4 nights in Feb 2024
Response from James on 17 Feb 2024
Thank you Jone for your feedback, I think by rooftop restaurant perhaps you mean our club lounge ? It is open to club guests on the 12th floor, hopefully next time we can showcase that experience to you.

6/10 Okay

Megan

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Room smelled musty/like smoke. Room was very cold but could not change thermostat
Stayed 3 nights in Feb 2024
Response from James on 17 Feb 2024
Thank you Megan for your feedback I am sorry that the room did not present as per our standard I am following up with the team accordingly.