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Reviews of The Sebel Quay West Auckland

4 out of 5
The Sebel Quay West Auckland
8 Albert Street, Auckland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 308 out of 555 reviews" "
Rating 8 - Good. 195 out of 555 reviews" "
Rating 6 - Okay. 37 out of 555 reviews" "
Rating 4 - Poor. 6 out of 555 reviews" "
Rating 2 - Terrible. 9 out of 555 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our stay. Great views, the balcony was a surprise. Easy access to Queen Street shopping. Friendly staff.
Stayed 2 nights in Mar 2024
Response from The Sebel Quay West Auckland on 21 Mar 2024
Dear Michael Klapperich, Thank you so much for your excellent review! We're thrilled to hear that you really enjoyed your stay with us and that everything exceeded your expectations.It's fantastic to know that you appreciated the great views and were pleasantly surprised by the balcony. We're glad that our convenient location provided easy access to Queen Street shopping, and we're pleased that you found our staff to be friendly and accommodating.Your perfect rating means a lot to us, and we're delighted that we could contribute to a wonderful experience for you. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing to stay with us, and we can't wait to welcome you back for another fantastic stay in the future!Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland

8/10 Good

Ezra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our first family trip, and we loved it, beautiful city and close by stores and restaurants..everything beautiful.
Stayed 5 nights in Feb 2024
Response from Andrean on 5 Apr 2024
Dear Ezra,Thank you for taking the time to share your feedback following your recent family trip with us. We genuinely appreciate your kind words, and we're thrilled to hear that you loved your stay and enjoyed exploring our beautiful city.We're delighted that you found our location convenient, with stores and restaurants nearby, and that everything was to your satisfaction. Providing a wonderful experience for our guests is our top priority, and we're glad we could contribute to your first family trip being a memorable one.Thank you for choosing to stay with us, and we look forward to welcoming you and your family back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff & perfect location!!
Stayed 1 night in Feb 2024
Response from Andrean on 5 Apr 2024
Dear Molly,Thank you for sharing your feedback following your recent stay with us. We genuinely appreciate your kind words, and we're delighted to hear that you had a positive experience with our staff and found our location to be perfect.Providing friendly and attentive service to our guests is our top priority, and we're thrilled that our staff made a positive impression on you. Additionally, we're glad to know that our location suited your needs during your stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities
The only reason I gave a 3 rating for property condition is that they are in the middle of renovations & therefore it's a bit of a mess but it is was a great place to stay & we will definitely do so again. Also a shout-out to Up cafe in the Sebel it was wonderful 👍 would definitely recommend 👍
Stayed 7 nights in Feb 2024
Response from Andrean on 5 Apr 2024
Dear Susan,Thank you for sharing your feedback following your recent stay with us. We genuinely appreciate your insights, and we're glad to hear that overall, you had a great experience with us.We apologize for any inconvenience caused by the ongoing renovations, and we appreciate your understanding during this time. We're pleased to know that despite the renovations, you still found our property to be a great place to stay, and we're delighted to hear that you plan to return in the future.Thank you for the shout-out to Up cafe in the Sebel. We're thrilled to hear that you had a wonderful experience there and that you would recommend it. Providing excellent amenities for our guests is important to us, and we're glad that Up cafe exceeded your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

8/10 Good

Davin

Liked: Cleanliness, amenities, property conditions & facilities
Bathroom a bit tired. Needs a re-do
Stayed 1 night in Feb 2024
Response from Andrean on 5 Apr 2024
Dear Davin,Thank you for taking the time to share your feedback following your recent stay with us. We genuinely appreciate your insights, and we're glad to hear that overall, you had a positive experience.We apologize for any inconvenience caused by the condition of the bathroom. Your feedback regarding the tiredness of the bathroom has been noted, and we will review it carefully as we plan for future renovations and improvements.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager

10/10 Excellent

Bevin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a spacious apt, perfect for 3 adults and 2 children, and the kitchen was adequate. Really friendly and helpful staff. The hotel is being renovated - but that did not cause us any inconvenience at all
Stayed 2 nights in Jan 2024
Response from The Sebel Quay West Auckland on 21 Mar 2024
Dear Bevin Brett, Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us.It's great to know that you found your apartment spacious and perfect for your group, and that the kitchen met your needs. We're delighted that you found our staff to be friendly and helpful - providing excellent service is always our goal.We're also glad to hear that the ongoing renovations didn't cause any inconvenience for you. Your comfort and satisfaction are our top priorities, and we're pleased that we were able to ensure a seamless experience for you despite the renovations.Thank you for your perfect rating and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland

10/10 Excellent

Jack

Liked: Cleanliness, property conditions & facilities
Close to everything
Stayed 1 night in Jan 2024
Response from The Sebel Quay West Auckland on 21 Mar 2024
Dear Jack Majopian, Thank you for your excellent review and perfect rating! We're thrilled to hear that you enjoyed your stay with us and that our location close to everything met your needs perfectly.Ensuring our guests have easy access to nearby attractions and amenities is important to us, and we're glad that you found our location convenient.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland

8/10 Good

sumira

Travelled with family
Liked: Amenities
My family enjoyed our stay in the spacious unit. The views of the Pacific Ocean and Auckland port was great. I would have given 5 stars, however both bathrooms had tiles with mildew, the fabric dining chairs had stains and carpet looked weathered. For the nightly rate of the room, I expected better room conditions. The room was outdated. Aside from this, we enjoyed our stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl M

Liked: Cleanliness, room comfort
Great choice
This hotel was perfect for me. It has a great location and the accommodations were more than i needed - just the way i like it! I especially enjoyed the spacious balcony overlooking the harbor. The washer and dryer in my apartment was so convenient, too.
Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Kylee

Liked: Cleanliness, property conditions & facilities
It was great rooms were well set up and staff helpful
Stayed 1 night in Dec 2023

10/10 Excellent

patrick

Liked: Cleanliness, property conditions & facilities
Our stay at the sebel west quay was very good. Clean and comfortable and excellent service from the hotel staff.
Stayed 5 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disappointing for the price paid
Our room was nice and clean, but very tired and dated and could do with a spruce up. The shower pressure was terrible. The customer service was good.
Stayed 1 night in Oct 2023

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, amenities
The staff was super friendly and helpful. The apartment itself had an outdated interior and carpet was stained.
Stayed 3 nights in Jul 2023

6/10 Okay

Dawn

Liked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was well located, clean and transport near by. Hotel could invest in soundproofing as you can hear drunks trying to make their way home from night spots in the area as well as hearing buskers most evenings playing on near by queen st. Otherwise I enjoyed my stay staff were helpful, slept like a log everything was a short walk away certainly a worthwhile property to stay at
Stayed 7 nights in May 2023

10/10 Excellent

Cindy

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Bridget

Liked: Cleanliness, property conditions & facilities
We enjoyed the central location and found the staff to be very professional and helpful. It was lovely to arrive in our room and find a surprise card, chocolates and drinks to celebrate our wedding anniversary. The 2 bedroom apartment is very spacious and has everything you need. Granted the rooms are a little dated but we didn't care - we had a lovely stay - thank you
Stayed 2 nights in May 2023

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Great location. Under 10 minute walk to the ferry terminal Large apartment with large private balcony. Property and rooms could use updates/freshening. Would stay here again.
Stayed 3 nights in Mar 2023

10/10 Excellent

Wayne, Windham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient place to stay in the heart of Auckland. Room had everything we needed for a multi day stay. Spent most nights and mornings relaxing on the balcony looking out over the city.
Stayed 6 nights in Mar 2023

8/10 Good

Sheryl

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the central location - so easy to cafes, grocery, shops and viaduct harbour. A little concerned when the the male housekeeping staff asked me if I was my room alone...
Stayed 2 nights in Feb 2023

10/10 Excellent

Harpreet

Liked: Cleanliness, room comfort
Check in was quick, staff is very helpful and friendly, hotel is located near many restaurants and walking distance from the ferry terminal. Room was spacious and clean. I would stay here again
Stayed 1 night in Feb 2023

6/10 Okay

Rock

Liked: Cleanliness
Disliked: Amenities
We loved the room and hotel but as id booked specifically for the spa and pool to enjoy as part of a memory from holidays it was very disappointing to find them unusable. The advertising for the hotel was false and miss leading. It soured our weekend.

8/10 Good

Bronwyn

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
Great location. Central to ferry terminal and bus exchange. Super markets nearby. Very roomy apartment style. Dated appearance but clean and good aircon.

10/10 Excellent

Trevor

Liked: Cleanliness, amenities
Could not fault perfect place
Response from Guest Service Agent on 2 Jan 2023
Thank you Trevor for your review.Happy New Year!

10/10 Excellent

thanh

Liked: Amenities, property conditions & facilities
Good

10/10 Excellent

Katie

Stayed 1 night in Dec 2022

8/10 Good

Debbie

Travelled with group
Liked: Cleanliness, amenities
Great stay in the city. Awesome location within good walking distance to everything you would need. Bit noisy due to the construction going on everywhere. Could do with a bit of an upgrade of facilities. Our WIFI didn't work & that was disappointing - but the team were very helpful and tried to fix it for us - but were unsuccessful.
Stayed 1 night in Nov 2022

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and amenities for tripping around the area. Would highly recommend.
Stayed 1 night in Oct 2022

4/10 Poor

Olivia

Liked: Cleanliness
The apartment was well located, dated but very clean and maintained. Very happy till it came to sleeping, although on the 19th floor the street/partying noise was ridiculous. It sounded as though we were on ground level! We were kept awake till 4am both nights with some type of karaoke happening, foot traffic was really loud and sirens and traffic was too loud to sleep through. After 2 nights here we left feeling extremely sleep deprived. If you value your sleep at the end of a busy schedule I’d NEVER recommend staying here.
Stayed 2 nights in Sep 2022

8/10 Good

Kyle

Travelled with family, Business traveller
Liked: Amenities
very close to trains - buses and ferries.
Stayed 3 nights in Sep 2022

8/10 Good

F

Stayed 1 night in Aug 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely spacious apartment in the CBD. Great having 2 full bedrooms and 2 full bathrooms. Good sized living and kitchen and laundry was a bonus. Wonderful view from decks. Beds comfortable too. Will stay again.
Stayed 1 night in Jul 2022

8/10 Good

Rosie

Travelled with family
Liked: Cleanliness, room comfort
Nice place
Stayed 1 night in Jul 2022

4/10 Poor

Greg

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good location and large room size. Very run down with stained upholstery and curtains. Chipped tiles and generally not very clean. Hotel pool being renovated so not in use. Hot water at busy times would not always work.
Stayed 5 nights in Jun 2022

8/10 Good

Rochelle

Travelled with family and small children
Liked: Cleanliness, amenities
Had everything that was specified. Pleasing stay. Friendly helpful staff.
Stayed 1 night in May 2022
Response from Kesh on 25 May 2022
Hi Rochelle, We appreciate you taking the time to post a feedback of your recent stay and what a delight it is to read that you had a wonderful experience. The team strives to provide an outstanding experience and we are glad that you were able to experience this. Thank you again for your feedback and we look forward to seeing you again. Warm regards, Kesh General Manager

8/10 Good

Stewart

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Appreciated welcome drinks in our room on arrival as returning guests, and the teddy bear upon leaving! Will definitely stay again.
Stayed 1 night in Apr 2022

10/10 Excellent

Samantha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff and comfortable bed!
Stayed 1 night in Apr 2022

10/10 Excellent

Fleur

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent front desk staff & service. Great sized rooms, very clean & the best value for such a well located city hotel!
Stayed 1 night in Apr 2022

10/10 Excellent

Rawinia

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place for an overnight stay, handy to everything you need.
Stayed 1 night in Jan 2022
Response from Emil Mukhamediarov on 25 Jan 2022
Kia Ora Rawinia, It is a true delight to read your feedback. My team and I hope to see you again in the near future. Sincerely, Emil Mukhamediarov Front Office Manager Sebel Quay West Auckland

10/10 Excellent

Deborah

Stayed 1 night in Jan 2022

6/10 Okay

Francisco

Travelled with family and small children
I hope the management will explore ways to modernize the hotel. I can see chipped paint in the ceiling and the some of the furniture are antiquated and needs updating.
Stayed 1 night in Jan 2022
Response from Emil Mukhamediarov on 25 Jan 2022
Kia Ora Francisco, Thank you so much for staying at the Sebel Quay West Auckland and taking the time to provide your feedback. We are working closely with management to ensure all our rooms are renovated and up to date. Unfortunately, it takes time and has to be gradually. My team and I hope to welcome you back in the future and make sure you have a truly enjoyable stay with us. Sincerely, Emil Mukhamediarov Front Office Manager Sebel Quay West Auckland

10/10 Excellent

NILESH

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in Central Auckland
Stayed 1 night in Jan 2022
Response from Kesh on 12 Jan 2022
Hi Nilesh, We appreciate you taking the time to rate your stay with us and are delighted that you had an excellent stay. Thank you for choosing to stay with The Sebel Quay West Auckland and we look forward to your next visit. Best regards Kesh General Manager

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room itself was big and spacious with sliding doors in the room and lounge connecting to a nice size balcony, the bathroom was big also, bed was very comfortable, had a goid nights sleep, the only fault is because the building is very close to other big buildings, you have to close the blinds most of the day to get privacy or you'll have the office workers staring into the room.
Stayed 1 night in Dec 2021
Response from Edith Singgih on 30 Dec 2021
Hi Elizabeth, I am glad you had an enjoyable stay with us. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit to Auckland. Kia Kaha, stay safe. Warm Regards, Edith Singgih, Room Division Manager.

8/10 Good

Tania

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Antony

Travelled with family
Liked: Cleanliness, room comfort
Nice
Stayed 1 night in Jul 2021
Response from Sunny on 6 Sept 2021
Thank you for staying at the Sebel Quay West hotel and sharing the experience with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Plenty of space, quite, clean, professional staff
Stayed 2 nights in Jul 2021
Response from Sunny on 6 Sept 2021
Thank you for staying at the Sebel Quay West hotel and sharing the experience with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very central, service desk was great. Clean and tidy. Lovely big balcony, which had views of harbour, between other high rises. Will definitely stay again
Stayed 2 nights in Jul 2021
Response from Sunny on 6 Sept 2021
Thank you for staying at the Sebel Quay West hotel and sharing the experience with us.

6/10 Okay

Karla

Travelled with family
Disliked: Cleanliness
Dated
Booked a 2 bedroom apartment for one night. I phoned ahead to ensure that one of the double beds were able to be split and ensured that would be the case. Arrived to a double bed that has no ability to be split and an ancient looking trundle bed wheeled into the lounge with a mattress as hard as rock! Not one of our group wanted to be the one to sleep on that and for the high price for the one night I felt it was an unfair ask them too, however after I complained to reception the lovely staff quickly brought up another mattress for us. The apartment was massive! very spacious, loved that the master room was very private with its own ensuite, however the room is very dated and grotty feeling. Even found an empty KFC packet left in the cupboard, gross!. The kitchen not very well equipped, wine glasses were more like sherry glasses. The beds were comfortable and great sky channel options. Unfortunately it was very noisy at night, only 7 floors up so lots of disturbing street noise. The main bathroom shower was appalling, a very old fashioned shower head and no pressure, water just dribbled out. This hotel has a great location and large spacious apartments but for the price I think they need to really up their game.
Stayed 1 night in Jun 2021