Premium bedding, minibar, in-room safe, individually decorated

Reviews of Fable Auckland, MGallery

5 out of 5
Fable Auckland, MGallery
58-60 Queen Street, Auckland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 570 out of 887 reviews" "
Rating 8 - Good. 186 out of 887 reviews" "
Rating 6 - Okay. 71 out of 887 reviews" "
Rating 4 - Poor. 38 out of 887 reviews" "
Rating 2 - Terrible. 22 out of 887 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Natalie

Travelled with partner
Liked: Cleanliness, staff & service
Bad sewage smell
Stayed 1 night in Mar 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 25 Mar 2024
Dear Natalie,Thank you for taking the time to share your feedback. We're truly sorry to hear about the issue you experienced with a sewage smell during your stay. This is certainly not the level of comfort and quality we aim to provide our guests, and we apologize for the discomfort this caused you.Please rest assured that we take matters like this very seriously. We have already initiated a thorough inspection and remediation process to address and resolve the root cause of the odor issue to prevent such occurrences in the future.We deeply regret that this impacted your experience with us, and we understand if this may cause hesitation in choosing to stay with us again. However, we sincerely hope you will give us another opportunity to prove our commitment to excellence and to provide you with the comfortable and pleasant stay you expect and deserve.Should you decide to stay with us again, please feel free to contact me directly so that I can personally ensure your next experience with us is nothing but positive.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

8/10 Good

Kevin

Travelled with partner
Liked: Staff & service, amenities
We loved our stay, the room was very nicely decorated, and the furniture was comfortable. The staff were friendly and welcoming, breakfast was ok The elevator has issues and our bed throw cover had what looked like food stuck on it.
Stayed 1 night in Mar 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 25 Mar 2024
Dear Kevin,Thank you for sharing your experience and for choosing to stay with us. We're delighted to hear that you loved your stay, appreciated the decor and comfort of your room, and found our staff friendly and welcoming. It's wonderful to know that these aspects contributed positively to your experience.We apologize for the issues you encountered with the elevator and the condition of the bed throw cover. Please rest assured that we take cleanliness and maintenance very seriously, and we're addressing these concerns immediately to ensure they are not repeated. Our aim is to provide a flawless experience for all our guests, and it's clear we fell short in these areas during your visit.Regarding breakfast, we're always looking for ways to improve our offerings and appreciate your feedback. We aim to provide a variety of high-quality options to suit all our guests' tastes and will take your comments into consideration as we review and update our breakfast menu.We hope these issues did not significantly detract from the overall enjoyment of your stay. We'd love the opportunity to welcome you back in the future, aiming to provide an even more satisfying and enjoyable experience.If there's anything specific we can do to enhance your next visit or if you have further feedback, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service. I had an issue with noise levels in my room for the 1st night of my stay. Staff were very attentive and accommodating when I requested a room change, if one was available. We were not only moved to a new room but unexpectedly given an upgrade to a fabulous suite. It really made our stay perfect. Thank you Fable, we loved our stay with you and appreciated you going above and beyond.
Stayed 3 nights in Mar 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 25 Mar 2024
Dear Carol,Thank you for your wonderful review and the perfect 5 out of 5 rating! We're thrilled to hear about your positive experience with our fantastic service, especially in response to the noise issue you encountered on your first night. Our staff is committed to ensuring our guests' comfort and satisfaction, and we're so glad that we were able to address your concern promptly and to your satisfaction.We're delighted that the upgrade to a suite contributed to making your stay perfect. It's our pleasure to go above and beyond for our guests, and we're overjoyed to know that this gesture enhanced your experience with us.Thank you for choosing Fable for your stay. We're so glad you loved your time here, and we greatly appreciate your recognition of our efforts to provide exceptional service. We look forward to the opportunity to welcome you back for another memorable stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

8/10 Good

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very small - TV in incorrect location and complete lack of mirrors - one small mirror in bathroom. Great location in the heart of downtown Auckland. Staff, particularly the concierge staff were very helpful
Stayed 2 nights in Feb 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 25 Mar 2024
Dear Howard,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our location in the heart of downtown Auckland to be great and that our concierge staff were very helpful. Our team is dedicated to providing exceptional service, and it's wonderful to know they made a positive impact on your experience.However, we apologize for the issues you encountered with the room size, the TV location, and the lack of mirrors. We understand how these aspects can affect the comfort and convenience of your stay. Your comments are invaluable to us as we continuously strive to improve our guest experience. We will take your feedback into consideration as we review our room layouts and amenities to better meet our guests' needs.We hope that these inconveniences did not significantly detract from your overall experience with us and that we will have the opportunity to welcome you back in the future.If there's anything specific we can do to enhance your next visit or if you have any further feedback, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

10/10 Excellent

Jacquelyn, St. Augustine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic.
Stayed 2 nights in Feb 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 17 Mar 2024
Dear Jacquelyn,Thank you for your perfect rating and for highlighting the fantastic location of our hotel. We're delighted to hear that our location contributed significantly to your positive experience, providing convenient access to the best that Auckland has to offer.We strive to ensure that every aspect of our guests' stays is enjoyable, and it's rewarding to know that we achieved this for you. We look forward to welcoming you back in the future for another stay that lives up to your expectations in every way.If there's anything specific we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our night at fable! It’s not an exaggeration to say we received the best service we have ever experienced. The staff were so friendly and so helpful, nothing was too much trouble. Beautiful room and comfy bed, great location.
Stayed 1 night in Mar 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 11 Mar 2024
Dear Shelly,We're absolutely thrilled by your review! Knowing you consider your stay at Fable to offer the best service in Auckland is incredibly rewarding for us. Our team is passionate about making every guest feel valued and well-cared-for, and it seems we hit the mark with you.Delighted that the comfort of your room, our prime location, and the quality of our room service breakfast stood out as highlights, we're inspired to keep providing exceptional experiences.We can't wait to welcome you back for another splendid stay. Should you need anything for your next visit, please let us know.Best Regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Good breakfast buffet. Easy walking distance to cruise port.
Stayed 1 night in Mar 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 5 Mar 2024
Dear Steve,Thank you for your excellent rating and positive feedback. We're delighted to hear that you found our hotel very nice and enjoyed the breakfast buffet. It's great to know that our location adding convenience to your stay.We strive to ensure every guest has a pleasant and comfortable experience with us, and your feedback is a wonderful testament to our efforts. We look forward to welcoming you back for another enjoyable stay in our Hotel.If there's anything specific you'd like for your next visit, please don't hesitate to let us know. Thank you once again for choosing our hotel and for your kind words. We can't wait to host you again soon.Best Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated, well appointed and an extremely comfortable bed! Our queen room was back off the street so there wasn’t any traffic noise. Perfect location, right on the main shopping street and an easy walk to the waterfront and Spark Area. We will be back!
Stayed 3 nights in Feb 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 3 Mar 2024
Dear Andrea,Thank you for your fantastic review and the perfect five-star rating! We're thrilled to hear that you appreciated the renovation and found your room well-appointed and the bed extremely comfortable. Ensuring our guests enjoy a peaceful stay is important to us, so it's wonderful to know that the location of your room provided a quiet retreat from the hustle and bustle of the Auckland city.We're also delighted that our central location on the main shopping street, with its proximity to the waterfront and Spark Area, added convenience and enjoyment to your visit. We look forward to welcoming you back for another perfect stay. If there's anything specific you'd like for your next visit or any way we can make it even more special, please don't hesitate to let us know.Thank you once again for choosing to stay with us and for your kind words. We can't wait to host you again soon.Best Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff. Not just friendly but very helpful
Stayed 1 night in Feb 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 29 Feb 2024
Dear Bradley,Thank you for your perfect rating and for highlighting the quality of service provided by our staff. We're thrilled to hear that you found our team not only friendly but also very helpful during your stay. Our staff takes great pride in going above and beyond to ensure our guests feel supported and valued.We look forward to the opportunity to welcome you back for another stay where exceptional service continues to be a highlight of your experience.Best Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on Queen Street in the area with all the high end shops. Beautifully decorated hotel/rooms. Free Nespresso and water in the room. Nice toiletries.
Stayed 4 nights in Feb 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 22 Feb 2024
Dear Susan,Thank you for your fantastic five-star review and for sharing your experience at our hotel. We are delighted to hear that you enjoyed our prime location on Queen Street and that the decor of our hotel added to the beauty of your stay.It's wonderful to know that the complimentary amenities in the room, along with the selection of nice toiletries, were details that you appreciated. We strive to provide thoughtful touches and amenities to enhance our guests' comfort and ensure a memorable experience.We take great pride in our hotel's ambiance and in offering high-quality services and conveniences that make our guests feel valued and pampered. Your positive feedback is a testament to our team's dedication to excellence.We look forward to the opportunity to welcome you back in the future for another enjoyable stay. Your satisfaction is our top priority, and we can't wait to host you again soon.Thank you once again for choosing to stay with us and for your high recommendation.Best Regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Ann Bodle

Stayed 3 nights in Feb 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 20 Mar 2024
Dear Ann,Thank you for the fantastic 5 out of 5 rating! We're thrilled to see such high marks and are delighted to know that your experience with us was to your utmost satisfaction. Your rating speaks volumes, and we truly appreciate it.We look forward to the opportunity to welcome you back for another exceptional stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Josephine

Stayed 1 night in Feb 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 20 Mar 2024
Dear Josephine,Thank you for the fantastic 5 out of 5 rating! We're thrilled to see such high marks and are delighted to know that your experience with us was to your utmost satisfaction. Your rating speaks volumes, and we truly appreciate it.We look forward to the opportunity to welcome you back for another exceptional stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Brian, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to the water and to the ferry.
Stayed 3 nights in Jan 2024

2/10 Terrible

Kharthick

Travelled with group
Disliked: Staff & service, property conditions & facilities
Service was very poor
Stayed 1 night in Jan 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 29 Jan 2024
Dear Kharthick,Thank you for sharing your feedback regarding your recent stay at Fable Auckland. We are truly sorry to hear that you found the service to be very poor. We strive to provide exceptional service to all our guests, and it's disappointing to learn that we fell short of meeting your expectations.Please accept our sincerest apologies for any inconvenience or discomfort you experienced due to the service you received. We take your feedback seriously and will be reviewing our service standards and training procedures to ensure that we consistently deliver the high level of hospitality that our guests deserve.We value your input as it helps us to improve, and we are committed to making necessary changes to enhance our guests' experiences. We hope that you will consider giving us another opportunity to demonstrate the quality service we are known for and to restore your confidence in Fable Auckland.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

6/10 Okay

Suzanne

Stayed 2 nights in Jan 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 20 Mar 2024
Dear Suzanne,Thank you for taking the time to rate your stay with us. While we're glad you chose to stay at our hotel, it's clear from your 3 out of 5 rating that there were aspects of your experience that didn't fully meet your expectations.We're committed to providing our guests with the highest level of service and accommodation, and we'd welcome any specific feedback you might have on how we can improve. Whether it's aspects of our service, facilities, or any other area, your insights are invaluable to us.We hope to have the opportunity to welcome you back in the future, aiming to provide a stay that not only meets but exceeds your expectations, and reflects the high standard of hospitality we strive for.If you're willing to share more about your experience or if there's anything specific we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

2/10 Terrible

Susan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The electricity was off for 4 hours. We tried to get in our rooms at 6:30pm. We got in our room at 10:30pm. We had to climb 7 flights of stairs. They paid for our Uber Meal. But not worth the trouble. It ruined our one night in Auckland.
Stayed 1 night in Jan 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 23 Jan 2024
Dear Susan,Thank you for taking the time to share your feedback regarding your recent stay at Fable Auckland. We sincerely apologize for the inconvenience and frustration caused by the electricity outage and the significant impact it had on your experience, especially considering it was your one night in Auckland.We understand how distressing and exhausting it must have been to deal with the power outage, including the difficulty of accessing your room and having to climb several flights of stairs. While we are glad to hear that we could provide an Uber Meal to help mitigate the situation, we recognize that this does not fully compensate for the disruption to your stay.Please know that such incidents are rare and we are taking steps to ensure better preparedness and response in the future. We deeply regret that this experience overshadowed your time with us and understand how crucial it is for every aspect of a guest's stay to be seamless and enjoyable.We value your feedback and would welcome the opportunity to make amends. We hope to have the chance to welcome you back to Fable Auckland in the future under more favorable circumstances, and to provide you with the high-quality experience that we are known for.Once again, we apologize for the inconvenience you experienced and appreciate your understanding.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

8/10 Good

Havaiki

Liked: Cleanliness, property conditions & facilities
Very perfect hotel
Stayed 4 nights in Jan 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 21 Jan 2024
Dear Havaiki,Thank you for your rating of 4 out of 5 and for your kind words describing Fable Auckland as a "very perfect hotel." We are delighted to know that you had a positive experience with us and that our hotel met your expectations.We strive to provide exceptional service and create a memorable and comfortable environment for all our guests, so your feedback is incredibly encouraging. It is wonderful to hear that we were able to contribute positively to your stay.If there is any aspect of your visit that you particularly enjoyed or if there are any suggestions you would like to share for how we can achieve that perfect 5-star rating on your next visit, we would love to hear from you. Your insights are invaluable as we continuously seek to enhance our guest experience.We look forward to the opportunity to welcome you back to Fable Auckland in the future and aim to provide an even more satisfying and enjoyable stay.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

8/10 Good

Robert

Stayed 2 nights in Jan 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 7 Feb 2024
Dear Robert,Thank you for choosing to stay with us at Fable Auckland. We appreciate your positive rating and are glad to see that you had a pleasant experience during your time with us.If there are any specific areas where we can improve and earn that extra star for your next visit, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

4/10 Poor

Nicola

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Really didn’t enjoy this hotel. The customer service was terrible and despite our room being available we’re not able to check in unless we paid $80 early check in fee. Rooms were strange…small, in a strange configuration and lacking some basic facilities you would expect from a 5 star hotel like a work desk. Area is quite dodgy at night…stay somewhere else.
Stayed 2 nights in Jan 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 10 Jan 2024
Dear Nicola,Thank you for taking the time to provide feedback on your recent stay at Fable Auckland. We are genuinely concerned to hear that your experience did not meet the high standards we strive to uphold, and we sincerely apologize for any disappointment and inconvenience you encountered.We regret to hear about your dissatisfaction with our customer service and the issues regarding the early check-in fee. We aim to accommodate our guests' needs as efficiently as possible, and we apologize if this was not effectively communicated or managed in your case. We will review our check-in policies and staff training to ensure a more guest-friendly approach.Regarding your comments on the room, we are sorry to hear that it did not meet your expectations in terms of size, layout, and amenities such as a work desk. We appreciate your feedback and will consider it seriously as we continuously strive to improve our guest rooms and ensure they are well-equipped for a comfortable stay.We also note your concerns about the area at night. We understand the importance of feeling safe and comfortable in the hotel surroundings, and we regret that this aspect impacted your experience.Please know that your feedback is invaluable to us as it helps identify areas where we need to improve. We hope you will consider giving us another opportunity to provide you with a stay that truly reflects the quality and service Fable Auckland is known for.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay before heading back to the US.
Stayed 1 night in Jan 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 8 Jan 2024
Dear Thomas,Thank you for awarding Fable Auckland a perfect five-star rating. We are delighted to receive such high praise, as it suggests that your experience with us met and possibly exceeded your expectations.While your review didn't include specific comments, your top rating speaks volumes about your overall satisfaction with our hotel. Our team is dedicated to providing outstanding service and ensuring a memorable and comfortable experience for each of our guests, and your high score is a wonderful endorsement of their efforts.We look forward to the opportunity to welcome you back to Fable Auckland. If there are any particular aspects of your stay that you especially enjoyed or if you have any suggestions for how we can further improve, please feel free to let us know. We are always eager to enhance our guests' experiences.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leo - Chief Concierge and Guest Experience Manager on 8 Jan 2024
Dear Josh,Thank you for your rating of 4 out of 5 for your stay at Fable Auckland. We appreciate you taking the time to provide us with this feedback. While we are pleased to see that your experience with us was generally positive, we recognize that a four-star rating suggests there is room for improvement.We are committed to providing our guests with an exceptional experience and take your feedback seriously. It helps us identify areas where we can enhance our service and facilities. Our goal is always to achieve a five-star rating from all our guests, and we will continue to work towards this.We hope to have the opportunity to welcome you back in the future. If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to share them with us.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

M R

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 7 Jan 2024
Dear M R,Thank you for awarding Fable Auckland a perfect five-star rating. We are thrilled to receive such high praise, as it suggests that your experience with us met and possibly exceeded your expectations.While your review didn't include specific comments, your top rating speaks volumes about your overall satisfaction with our hotel. Our team is dedicated to providing outstanding service and ensuring a memorable and comfortable experience for each of our guests, and your high score is a wonderful endorsement of their efforts.We look forward to the opportunity to welcome you back to Fable Auckland. If there are any particular aspects of your stay that you especially enjoyed or if you have any suggestions for how we can further improve, please feel free to let us know. We are always eager to enhance our guests' experiences.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

2/10 Terrible

Jennifer

Stayed 1 night in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 26 Dec 2023
Dear Jennifer,Thank you for taking the time to rate your stay at Fable Auckland. We are genuinely concerned to see a rating of 1 out of 5, as it suggests that your experience significantly fell short of the high standards we strive to achieve. We sincerely apologize for any aspects of your stay that were not satisfactory.We take all feedback seriously and view it as a crucial opportunity for improvement. While we don't have specific details on the areas that led to your disappointment, we are committed to reviewing our services and facilities to identify and address any shortcomings.Please know that we are dedicated to providing an exceptional experience for all our guests, and we deeply regret that we did not meet this commitment during your stay. We hope you will consider giving us another chance in the future to demonstrate the quality and service Fable Auckland is known for.Your feedback is invaluable to us, and we are committed to making necessary improvements to enhance our guest experience.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

6/10 Okay

Emma

Stayed 1 night in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 21 Dec 2023
Dear Emma,Thank you for rating your stay at Fable Auckland with a score of 6 out of 10. We appreciate your feedback, as it provides valuable insight into how our guests perceive their experience with us.We understand that this rating reflects certain aspects of your stay that may not have fully met your expectations. We are committed to delivering an exceptional experience to all our guests, and we take your feedback as a prompt for us to review and enhance our services and facilities.We would welcome the opportunity to host you again and aim to deliver an experience that better reflects the high quality and standards that Fable Auckland is known for. We are continuously working to improve our guest experience, and we hope to demonstrate this should you choose to stay with us in the future.Please know that your satisfaction is important to us, and we are here to ensure your next stay is more enjoyable and comfortable.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

8/10 Good

Anna, Palatine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was professional and friendly. The room, although small, was nicely decorated and exceptionally clean. The location was very convenient.
Stayed 2 nights in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 19 Dec 2023
Dear Anna,Thank you for your review and for rating us 4 out of 5. We're delighted to hear that you found our staff professional and friendly. Our team is committed to providing exceptional service, and it's gratifying to know that we met your expectations in this regard.We're also pleased that you appreciated the decor and cleanliness of your room. We understand that while our rooms may be on the smaller side, it's important that they are well-maintained and comfortable for our guests.It's great to know that you found our location convenient for your needs. We believe our central location is one of the key benefits for our guests, allowing easy access to various attractions in Auckland.We value your feedback and hope to welcome you back to Fable Auckland in the future. If there's anything we can do to make your next stay even more enjoyable, please let us know.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

6/10 Okay

EU

Stayed 2 nights in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 19 Dec 2023
Dear EU,Thank you for taking the time to rate your stay at Fable Auckland with a score of 6 out of 10. We appreciate your feedback, as it provides us with an opportunity to understand how our guests perceive their experience and where we might improve.While we're glad to have hosted you, a rating of 6 out of 10 suggests that there were aspects of your stay that did not fully meet your expectations. We are committed to providing exceptional service and accommodations, and we take your rating seriously as an indicator that there are areas for us to focus on for improvement.We hope to have the opportunity to welcome you back in the future. We are dedicated to enhancing our guest experience and would like to ensure your next stay with us is more reflective of the high standards we strive to achieve.If there is any specific feedback you wish to share or anything we can do to make your next visit more comfortable, please feel free to let us know.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

6/10 Okay

Sean

Travelled with partner
Liked: Cleanliness, staff & service
There is no sound insulation so you hear EVERYTHING outside and inside the building (hence the earplugs you provide). The area where 601is located smelled like cheap toilet spray, was quite off putting. In general the overall experience was disappointing and lacking for a 5 star hotel. We have definitely experienced far better at a much lower star rated hotel. In saying that the staff are great.
Stayed 1 night in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 17 Dec 2023
Thank you for taking the time to provide feedback on your recent stay at Fable Auckland. We sincerely apologize that your experience did not meet the high standards we strive for, particularly in terms of sound insulation and the scent in the area of your room. It is disheartening to hear that these aspects significantly impacted your overall impression of our Hotel.The issue of noise is something we are continually working to address, and we understand that even with the provision of earplugs, the disturbance can still be significant. We will take your feedback into account as we seek further solutions to improve the soundproofing in and around our rooms.Regarding the scent near room 601, we apologize for any discomfort this caused. We aim to maintain a pleasant and welcoming atmosphere throughout our Hotel, and clearly, in this instance, we fell short. We will investigate this matter and ensure corrective measures are taken.While we are pleased to hear that you found our staff great, we recognize that this does not fully compensate for the disappointments you experienced. We take your comments seriously and will use them to guide our improvements, ensuring that we provide a true 5-star experience moving forward.We hope that you will consider giving us another opportunity to host you and demonstrate the high-quality standards and experience that Fable Auckland is known for.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor we liked.
Stayed 1 night in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 17 Dec 2023
Dear Rebecca,Thank you for your review and for giving Fable Auckland a rating of 4 out of 5. We are pleased to hear that you liked the decor of our hotel. Our team puts a great deal of thought and effort into the design and aesthetics of our property, aiming to create an environment that is both elegant and welcoming for our guests.Your positive feedback on the decor is greatly appreciated, as it reaffirms our commitment to maintaining a high standard in both ambiance and comfort. We're glad this aspect of your stay enhanced your overall experience with us.We hope to have the opportunity to welcome you back to Fable Auckland. If there's anything we can do to make your next visit even more enjoyable, or if you have any suggestions for how we can improve to achieve that perfect score, please don't hesitate to let us know.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay!
Stayed 1 night in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 17 Dec 2023
Dear James,Thank you for your wonderful review and the top rating of 5 out of 5. We are thrilled to hear that you had a lovely stay at Fable Auckland. It's always our goal to provide an exceptional experience for our guests, and your feedback is a great indication that we are achieving this.We take pride in our Hotel and the services we offer, and it's heartening to know that these aspects contributed to making your stay enjoyable. Our team will be delighted to hear your positive remarks.We look forward to the opportunity to welcome you back for another pleasant stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

2/10 Terrible

Adam

Stayed 2 nights in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 17 Dec 2023
Dear Adam,Thank you for taking the time to rate your stay at Fable Auckland. We are genuinely concerned to see a score of 2 out of 10, as it indicates that your experience fell significantly short of the high standards we aim to provide. We sincerely apologize for any aspects of your stay that did not meet your expectations or our own commitment to excellence.Please be assured that we take all feedback seriously, and a rating such as yours prompts us to closely review and address any potential areas where we may have faltered. Our goal is always to ensure that every guest has a comfortable, enjoyable, and memorable stay, and it's clear that we have areas to improve upon.We hope that you might consider giving us another opportunity in the future to provide you with a stay that aligns with the high standards Fable Auckland is known for.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

8/10 Good

Andrew

Stayed 2 nights in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 12 Dec 2023
Dear Andrew,Thank you for your rating of 8 out of 10 for your recent stay at Fable Auckland. We appreciate you taking the time to provide us with this feedback. Your rating indicates that your experience with us was largely positive, and we're pleased to know that we were able to meet many of your expectations.We are always looking for ways to enhance our guests' experiences, and we would welcome any specific feedback or suggestions you might have. We hope to have the opportunity to welcome you back to Fable Auckland in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

2/10 Terrible

Chris

Stayed 2 nights in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 12 Dec 2023
Dear Chris,Thank you for taking the time to rate your stay at Fable Auckland. We are sorry to see a score of 2 out of 10, as it suggests that your experience did not meet the high standards we strive to uphold. We take all guest feedback seriously, and a rating such as yours is a clear indicator that we need to review and address certain aspects of our service and facilities.Please be assured that we are committed to providing our guests with the best possible experience, and your rating is a crucial prompt for us to evaluate and improve wherever necessary. We continually work to enhance all areas of our Hotel, from guest rooms to services, to ensure that every stay is enjoyable and comfortable.We hope that you might consider staying with us again in the future, giving us the opportunity to provide a stay that aligns with the high standards we aim for at Fable Auckland.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

6/10 Okay

Heather

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is beautiful and rooms are very clean but our tv didn’t work and the noise was so bad! If staying on a weekend be prepared for it being very noisy with bars and clubs outside. They did upgrade us for our tv not working and money off but the noise is definitely an issue.
Stayed 1 night in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 11 Dec 2023
Dear Heather,Thank you for taking the time to share your review of Fable Auckland. We're pleased to hear that you found our hotel beautiful and the rooms very clean, as we take great pride in maintaining high standards of cleanliness and aesthetics.However, we apologize for the issues you encountered with the TV in your room and the noise disturbance from the nearby bars and clubs. We understand how important it is for our guests to have a restful and comfortable environment, and we regret that we were unable to provide this for you during your stay.We appreciate your acknowledgement of the upgrade and the compensation offered for the inconvenience caused by the TV. Nonetheless, we recognize that the noise issue is a significant concern. Please rest assured that we are continuously working on ways to mitigate this impact and enhance the overall experience for our guests.Your feedback is invaluable to us, and we will take it into account as we strive to improve. We hope that you will consider staying with us again in the future and we will manage to provide you with a more peaceful and enjoyable experience.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Sherry, Germantown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel for both glamour and comfort! I had come in with my back injured from a bad Uber experience in Melbourne where I was left at the wrong terminal and had to drag a heavy bag but the hotel was a jewel in the city center ! You can’t expect to be in the heart of the city then complain about the city noises below! And yes there is a banging bar right next door but earplugs are provided and in the heart of the city you must expect to feel the beat ! Everything I could want or need was just a few steps away so the convenience and the quality of this hotel is top notch ! It’s was visually appealing and I can’t say enough about how wonderful the late arrival reception was ! Although my last few days in New Zealand were limited due to my injury I highly recommend this hotel as a shining star in the city center , beauty , comfort , and character , a hotel with a story to tell and right in the middle of where you want to be! If you are a light sleeper sleep out in the country , but with a city location come city noises ! And I was not bothered at all by the sounds from below! Elegant, beautiful, staff is formal but friendly I could not have asked for or gotten a better place to rest and recover or to explore the city if I were able! I recommend it highly and hope to return someday
Stayed 3 nights in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 11 Dec 2023
Dear Sherry,Thank you for your glowing review of Fable Auckland. We are thrilled to hear that you found our Hotel a perfect blend of glamour and comfort, especially after the challenging experience you had in Melbourne.It's heartening to know that our central location, amidst the vibrant energy of the city, added positively to your experience. We appreciate your understanding of the city noises and your recognition of the steps we take, like providing earplugs, to ensure our guests' comfort.We're also delighted that you found everything you needed within easy reach, as we pride ourselves on the convenience and quality of our Hotel. Your comments on the visual appeal of the Hotel and the excellent service provided by our late arrival reception team are especially appreciated.Your recommendation of Fable Auckland as a shining star in the city center, with its beauty, comfort, and character, is a wonderful compliment. We're glad that we could provide a restful and elegant environment for your recovery and exploration of Auckland.We sincerely hope you fully recover from your injury and look forward to the opportunity to welcome you back to Fable Auckland. Thank you for recommending us so highly, and we wish you all the best until we see you again.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Luxurious and sparkly clean.
Stayed 1 night in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 11 Dec 2023
Dear Nicola,Thank you for your fantastic rating of 10 out of 10 and for your kind words about Fable Auckland. We're thrilled to hear that you found our Hotel amazing, luxurious, and notably sparkling clean.Our team takes great pride in maintaining high standards of luxury and cleanliness, and it's incredibly rewarding to know that these efforts have significantly enhanced your experience. We strive to create an environment that is not only elegant and comfortable but also impeccably maintained for our guests.Thank you again for choosing Fable Auckland and for your high recommendation. We look forward to welcoming you back in the future for another exceptional stay.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 11 Dec 2023
Dear Ana,Thank you for awarding Fable Auckland a top rating of 5 out of 5. We are delighted to see such a positive score, as it suggests that your experience with us met your expectations in every aspect.While your review did not include specific comments, the rating itself is a strong indication of your overall satisfaction with your stay. Our team is dedicated to providing outstanding service and creating a memorable experience for each guest, and it's gratifying to know that we were able to achieve this for you.We look forward to the opportunity to welcome you back to Fable Auckland. If there are any particular aspects of your stay that you especially enjoyed or areas where we can improve, please feel free to share them with us. Your feedback is invaluable as we continually strive to enhance our guests' experiences.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Jean-Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 11 Dec 2023
Dear Jean-Noel,Thank you for awarding Fable Auckland a perfect score of 10 out of 10. We are thrilled to receive such a high rating, as it signifies your overall satisfaction with your experience at our Hotel.While your review didn't include specific details, the rating alone is a powerful testament to the service and facilities we offer. Our team strives to provide an exceptional experience for every guest, and your high score is a wonderful acknowledgement of their efforts.We look forward to the opportunity to welcome you back to Fable Auckland in the future. If there are any particular aspects of your stay that you particularly enjoyed or areas where we can improve, please do not hesitate to let us know. We are always looking for ways to further enhance our guests' experiences.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

2/10 Terrible

Sven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
noise of the night club until 4am was very unpleasant and loud heard in the rooms.
Stayed 2 nights in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 11 Dec 2023
Dear Sven,Thank you for taking the time to provide feedback on your recent stay at Fable Auckland, and I am very sorry to hear about the disturbances caused by the noise from the nearby nightclub. We understand how crucial a peaceful environment is for a restful night, and it's clear that we fell short of providing this during your stay.Please accept our sincerest apologies for the discomfort and inconvenience you experienced. We take your concerns seriously and are continuously working on ways to mitigate external noise, including liaising with local establishments and exploring additional soundproofing measures for our rooms.We value your feedback as it helps us to improve our guest experience. We hope that this experience will not deter you from staying with us again. We would appreciate the opportunity to welcome you back and provide a room in a quieter part of the hotel, ensuring a more comfortable and peaceful stay.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 6 Dec 2023
Dear KristiThank you for awarding Fable Auckland a perfect score of 5 out of 5. We are thrilled to receive such a high rating, as it signifies your overall satisfaction with your experience at our Hotel.Our team strives to provide an exceptional experience for every guest, and your high score is a wonderful acknowledgement of their efforts.We look forward to the opportunity to welcome you back to Fable Auckland in the future. If there are any particular aspects of your stay that you particularly enjoyed or areas where we can improve, please feel free to share them with us. Your feedback is invaluable as we continually strive to enhance our guests' experiences.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Carter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable.
Stayed 3 nights in Nov 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 3 Dec 2023
Dear Carter,Thank you for your excellent review and for giving us a perfect score. We are delighted to hear that you found our location great and your stay with us very comfortable. Our team at Fable Auckland strives to provide a welcoming and enjoyable experience for all our guests, and it's wonderful to know that we succeeded in making your visit a pleasant one. We understand how important a convenient location and comfort are to our guests, and we're glad to have met your expectations in these areas.Thank you again for choosing Fable Auckland, and we look forward to welcoming you back in the future for another enjoyable stay.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

8/10 Good

Seung woo

Stayed 3 nights in Nov 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 17 Dec 2023
Dear Seung WooThank you for rating your stay at Fable Auckland with a score of 4 out of 5. We appreciate you taking the time to provide us with this feedback, and it's encouraging to know that your experience with us was largely positive.While your review didn't include specific comments, your rating suggests that there were many aspects of your stay that met your expectations. We are committed to offering our guests the best possible experience, and we are always looking for ways to improve.We would be delighted to welcome you back to Fable Auckland and hope to achieve a perfect score on your next visit. If there are any specific areas you felt we excelled in or opportunities for us to enhance our service, please feel free to share them with us. Your feedback is invaluable in our continuous effort to provide exceptional service and accommodation.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Triple ZZZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and pleasant experience
Response from Leo - Chief Concierge and Guest Experience Manager on 28 Nov 2023
Dear Triple ZZZ,Thank you so much for your 5-star rating and for sharing your experience at Fable Auckland. We are thrilled to hear that you had a good and pleasant stay with us.Our team is dedicated to creating a welcoming and enjoyable environment for our guests, and knowing that we achieved this during your visit is very gratifying. We hope you were able to make the most of our facilities and the many attractions that Auckland has to offer.If there was any aspect of your stay that stood out as particularly enjoyable or if you have any suggestions for how we could make your next visit even better, we would love to hear from you.Thank you again for choosing Fable Auckland, and we look forward to the opportunity to welcome you back for another delightful experience.Warm regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

2/10 Terrible

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Total disaster because this hotel is knowingly booking rooms to guests who will encounter what we did which was loud nightclub music from a nearby venue that will keep you awake till at least 3:30-4am. We were not the only ones. I won’t go thru the interaction with staff. Other recent reviews in last three weeks on the hotel website show 4 similar reviews. We had booked ours quite a while ago as part of our visit to NZ for our 40th wedding anniversary. We checked out exhausted after one night - thanks to Hotels.com staff in supporting us and getting a full refund. Did I didn’t say don’t book this hotel - then don’t book this hotel.
Stayed 2 nights in Nov 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 28 Nov 2023
Dear Peter,Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about the disturbance caused by the nearby nightclub during your stay, especially on such a significant occasion as your 40th wedding anniversary. It's regrettable that this external factor impacted your experience so profoundly.We understand how important a restful night's sleep is for our guests, and we are taking your feedback seriously. Please know that we are actively engaging with the relevant parties to address this issue and seek a solution that minimizes any future inconvenience to our guests.While we're pleased to hear that Hotels.com was able to support you with a full refund, we regret that this incident marred your overall experience. We are committed to ensuring our guests have enjoyable stays, and it's clear we fell short in your case.Your feedback is invaluable in helping us improve, and we hope you will consider giving us another opportunity to serve you better in the future.Best Regards,LeoChief Concierge and Guest Experience Manager

6/10 Okay

Lana

Liked: Cleanliness, amenities, property conditions & facilities
The hotel and the location were wonderful. I marked it down as the room I stayed in had a night club next door. When I called to ask when it finished they said 2am and ask at that time if I wanted to move on the same floor to a quieter location. They are obviously aware of the night club and my expectation for a 5 star hotel is that they should have asked me at check in so I didn’t have to change rooms at 11:30pm!
Stayed 1 night in Nov 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 28 Nov 2023
Dear Lana,Thank you for sharing your feedback and for the positive comments about the hotel and its location. However, I'm genuinely sorry to hear about the disruption caused by the nightclub next door and the inconvenience of changing rooms late at night.We strive to ensure our guests have a restful and comfortable stay, and in this instance, it seems we missed an important opportunity to proactively address the potential noise issue. You're absolutely right in expecting that we should have informed you about the nightclub at check-in procedure. This would have undoubtedly made your experience more pleasant and is a standard we aim to uphold, particularly in a 5-star Hotel.Please rest assured that we take your comments seriously and will review our check-in procedures to ensure our guests are fully informed about any potential disturbances, allowing them the choice to select the most suitable room for their needs.We hope this experience does not mar your overall perception of our Hotel, and we would be grateful for the opportunity to welcome you back. We are committed to providing you with the quiet and relaxing stay you expect and deserve.We value your patronage and would love to have another chance to provide you with a true 5-star experience.Kind Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

8/10 Good

Stephen

Stayed 1 night in Nov 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 17 Dec 2023
Dear Stephen,Thank you for rating your stay at Fable Auckland with a score of 4 out of 5. We appreciate you taking the time to provide us with this feedback. Your rating suggests that your experience with us was largely positive, and we're glad to know that we were able to meet many of your expectations.While your review didn't include specific comments, we are always looking for ways to improve our service and guest experience. We strive to provide an exceptional experience for every guest, and we're committed to making any necessary improvements to achieve a perfect score.We would be delighted to welcome you back to Fable Auckland in the future. If there are any particular aspects of your stay that you especially enjoyed, or if there are areas where we can enhance our service, please feel free to let us know. Your feedback is invaluable to us as we continually strive to provide outstanding service and accommodations.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Kirsten

Stayed 1 night in Nov 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 11 Dec 2023
Dear Kirsten,Thank you for awarding us a top rating of 5 out of 5. We're delighted to see such a positive score, as it suggests that your experience at Fable Auckland was exceptionally satisfactory.Even though your review did not include specific comments, your high rating speaks volumes about your overall satisfaction with our service and facilities. It's gratifying to know that we were able to meet and possibly exceed your expectations.We look forward to the opportunity of welcoming you back to Fable Auckland. If there's anything specific that stood out during your stay or if there are areas where we can further improve, please don't hesitate to let us know. Your feedback is invaluable as we continue to enhance our guest experience.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Good location Fantastic staff
Stayed 2 nights in Nov 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 19 Nov 2023
Dear Janine,Thank you for your fantastic 5 out of 5 rating, and for sharing your review. We are thrilled to hear that you found Fable Auckland to be a great hotel with a good location and fantastic staff. Our team works tirelessly to ensure every guest has an exceptional experience, and your acknowledgment is incredibly rewarding.We're delighted that our central location added to the convenience of your stay, making it easy to explore all the exciting offerings of Auckland. We look forward to welcoming you back for another memorable visit. If there's anything we can do to make your next stay even more special, please don't hesitate to let us know.Warm regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

8/10 Good

Bryan

Stayed 1 night in Nov 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 19 Nov 2023
Dear Bryan,Thank you for rating your stay at Fable Auckland with a solid 8 out of 10. We're pleased to know that your experience with us was positive, and we appreciate you taking the time to share this rating.While we're glad to have met many of your expectations, we are always striving for excellence. If there are any specific aspects of your stay that you particularly enjoyed or areas where you feel we could improve, we would be grateful to hear from you. Your feedback is invaluable to us as it helps us enhance our service and guest experience.We look forward to the opportunity to welcome you back in the future, aiming to turn that 8 into a perfect 10.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

2/10 Terrible

Angela

Stayed 2 nights in Nov 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 18 Nov 2023
Dear Angela,Thank you for taking the time to rate your recent stay at Fable Auckland. We are sorry to see that we only met 2 out of 10 of your expectations, and I would like to extend our sincerest apologies for any shortcomings you experienced.We are committed to providing a high standard of service and accommodation, and it's clear that we have missed the mark in your case. We take your feedback seriously and would welcome any additional details you can provide regarding your stay, which will help us understand where we need to focus our improvement efforts.Your satisfaction is very important to us, and we hope to have another opportunity to provide you with a stay that not only meets but exceeds your expectations. Warm regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

8/10 Good

Holly

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Leo - Chief Concierge and Guest Experience Manager on 18 Nov 2023
Dear Holly,Thank you for rating your recent stay at Fable Auckland with a solid 8 out of 10. We're pleased to know that your experience with us was largely positive, and we appreciate you taking the time to share this rating.We are always striving for excellence and would love to know what we could do to turn that 8 into a perfect 10. If there are any specific aspects of your stay that stood out as exceptional, or areas where you feel we could improve, please feel free to share your thoughts with us. Your feedback is invaluable as it helps us enhance our service and guest experience.We look forward to the opportunity to welcome you back in the future, aiming to provide an even more exceptional stay.Kind Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland