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Reviews of Novotel Auckland Ellerslie

4.5 out of 5
Novotel Auckland Ellerslie
72-112 Green Lane East, Ellerslie, Auckland

Reviews

8.4

Very good

Rating 10 - Excellent. 355 out of 849 reviews" "
Rating 8 - Good. 347 out of 849 reviews" "
Rating 6 - Okay. 97 out of 849 reviews" "
Rating 4 - Poor. 40 out of 849 reviews" "
Rating 2 - Terrible. 10 out of 849 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jaswant

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Brett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and available except for the room service where nobody picked up. The entire place was quiet and access to the city easy along with good parking. The room was very comfortable so our time in Auckland was made very easy.
Stayed 3 nights in Mar 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. Close to all public transport.
Stayed 3 nights in Mar 2024

8/10 Good

GAY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Happy with the room very comfortable beds and plenty of room -but a pity the shower is over the bath - very dangerous Would not recommend the dining as not up to standard of prices . We suggested the chef tasted his food as the duck was tough and obviously cooked incorrectly .the salad appeared to have been tipped out of a bag on the other .The staff were very pleasant meal . Didn't fancy the smorgasbord .
Stayed 1 night in Mar 2024

10/10 Excellent

Nikki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room should be better serviced for multiple night stays. Milk tea and coffee should be replenished each day, they weren't. The bed should be remade as it is on first night stay, it wasn't. It's not a 1 star hotel so those simple things need to be attended to.
Stayed 1 night in Mar 2024

4/10 Poor

MARAINA, Whangarei

Disliked: Staff & service, property conditions & facilities
Hotel smelt like butter chicken
Stayed 1 night in Jan 2024

6/10 Okay

Demi

Liked: Cleanliness, staff & service
Lovely staff and good space in the rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking limited and should not be a charge
Stayed 1 night in Feb 2024

10/10 Excellent

Yaquelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Shahid

Customer service was marginal No amenities escort shampoo and lotion I was told parking is included, but I have to pay. Because I was not a Accor top rated member
Stayed 1 night in Jan 2024

2/10 Terrible

Lucas

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
I stayed in Novotel/Ibis hotels in many countries and different continents therefore is a review based in experience as well. I will not stay again again in this hotel. The hotel is okay (the building is mixed between Ibis & Novotel) and no complaints regarding the building, location or cleaning. This particular Novotel/Ibis have poor management skills. We stayed a few days as a family (with a young kid) and specifically for the weekend they allocated opposite and between our room a huge amount of teenagers making party, screaming at night, insulting/fighting and vaping in the hall, etc (something that not even in a cheap Hostel happens). Took many attempts for the reception to take acknowledge of the situation (specially for the fighting and the insults that generated guests to feel unsafe). The reception argued that because the hotel was full they allocated people as possible and they only took seriously the situation when I mentioned to the reception that I will escalate to the authorities and the teenagers where jumping in the Hall.
Stayed 4 nights in Jan 2024

6/10 Okay

Marcelyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The toilet needs to be secured to the floor as it was floppy. I almost fell off the sit.
Stayed 1 night in Jan 2024

10/10 Excellent

Ramesh

Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the great work
Stayed 3 nights in Jan 2024

10/10 Excellent

Hao

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 2 nights in Dec 2023

10/10 Excellent

Sonam

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, perfect stay A little far from city
Stayed 1 night in Dec 2023

6/10 Okay

Yu Wai, Tai Po

Travelled with partner
Location was great, only a short distance from the highway. Parking was always available. Staff service was less than optimal. Requested bathrobes and slippers for two people on the first day of our stay and still missing one bathrobe by the time we checked out. Breakfast was adequate, not fancy. Things were just put away at the end of breakfast without reminders to guests, which were usually expected in other hotels. Overall, the hotel does not look as good as in the pictures we saw.
Stayed 3 nights in Dec 2023

8/10 Good

Tino, Auckland

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple room, friendly staff, but nothing exceptional about the hotel. I wouldnt chose to stay here for any other reason than convenience
Stayed 2 nights in Dec 2023

6/10 Okay

Alan

Stayed 1 night in Nov 2023

8/10 Good

Erin

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Clean, comfortable and friendly staff. Exactly what we needed
Stayed 1 night in Nov 2023

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Room served it purpose. Look a little tired from a decoration perspective, but very comfortable beds.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gary

Travelled with partner
Nice rooms in a quieter neighbourhood, good facilities, good staff.
Stayed 1 night in Oct 2023

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Sep 2023
Response from N/A on 25 Oct 2023
Dear Robert,Thank you for taking the time to share your feedback.Lovely to know your stay was so enjoyable. We hope to welcome you back to our hotel very soon!Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Sushannah

Travelled with family and small children
Disliked: Staff & service, amenities
Very disappointed to call upon booking and be told there would be pleanty of disability parking to accommodate my disabled sister. Had to fight for a park each time we got back and then even got told that we wouodnt be able to stay parked in the disability park we had got because they had a conference on that night. Not sure what happened to being paying customers, also paying for parking???? Would not stay again as it made for a very stressful stay
Stayed 2 nights in Oct 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Room could have been nicer.
Stayed 1 night in Oct 2023
Response from N/A on 25 Oct 2023
Dear Patricia, Thank you for taking the time to review your recent stay with us at the Novotel Auckland Ellerslie Hotel. We appreciate your feedback as we strive to improve. We very much look forward to welcoming you back again soon. Kind regards, Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality and value for money
Stayed 1 night in Sep 2023
Response from N/A on 25 Oct 2023
Dear Sally,Thank you for taking the time to share your feedback.It is pleasing to know your stay was of a good standard and you feel you received value for money. We do hope to welcome you back to our hotel very soon!Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green La

8/10 Good

Kuldeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in, friendly staff. No microwave facilities in rooms
Stayed 1 night in Oct 2023
Response from N/A on 25 Oct 2023
Dear Kuldeep,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green La

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alround great accommodation, busy carpark but warned about this at check-in. Nice sizes rooms and lovely breakfast. Well equipped gym!
Stayed 1 night in Sep 2023
Response from Heather Kemp - Guest Relations Manager on 5 Oct 2023
Hello Catherine, Thank you for your great review of the Novotel Auckland Ellerslie Hotel. We are thrilled you found everything to your satisfaction or beyond and very pleased you enjoyed our gym equipment as well! We look forward to your return in the not-too-distant future and do hope the parking will not be as chaotic for you next time! Kind regards,

10/10 Excellent

Christopher

Stayed 3 nights in Sep 2023
Response from N/A on 5 Oct 2023
Dear Christopher, thank you for your wonderful review of the Novotel ibis Auckland Ellerslie Hotel. We are pleased you had such a great stay with us and we look forward to welcoming you back very soon. Kind regards, Heather Kemp GUEST RELATIONS MANAGER

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First day was not booked a room due to their side system. We must move to other hotel and move next morning again.
Stayed 3 nights in Sep 2023
Response from N/A on 25 Oct 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie Hotel.It is lovely to see you have given the hotel a top rating despite the room changes during your stay. I do wish to acknowledge and thank you for this as well as apologize for any inconvenience caused.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
I really enjoyed my stay. Service, cleanliness and everything was great. Thanks so much.
Stayed 2 nights in Sep 2023
Response from N/A on 25 Oct 2023
Dear Laura,Thank you for taking the time to leave a review and rating of the Novotel Auckland Ellerslie Hotel.It is so pleasing to know that when our guests leave the hotel, we have made a long-lasting impression by exceeding the normal service standards.Your words are very kind and I'll ensure this is circulated to all departments.Kind regards,The Novotel TeamSam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 Excellent

Daryll

Stayed 2 nights in Sep 2023
Response from N/A on 25 Oct 2023
Dear Daryll,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

4/10 Poor

Jason

Stayed 1 night in Sep 2023
Response from N/A on 25 Oct 2023
Dear Jason, Thank you for taking the time to review your stay at the Novotel Auckland Ellerslie Hotel.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please do not hesitate to contact our Guest Relations Manager on Tel: 09.529.8991, if you wish to discuss this in further detail.It is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

8/10 Good

Ganga

Liked: Staff & service
None
Stayed 2 nights in Aug 2023
Response from N/A on 25 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean
Overnight stay with family. Very comfortable and clean. Breakfast buffet very good and catered for gluten free. Very central, few minutes walk to train station.
Stayed 1 night in Aug 2023
Response from N/A on 25 Oct 2023
Dear Carolyn,We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie Hotel. It is always a pleasure to receive positive feedback and fabulous to know that both the location and the gluten free options for breakfast were suitable to your requirements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for 3 nights, the accommodation was perfect, and the train station was only a 10minute walk The staff from the front desk to the cleaners were great, and definitely coming back to stay
Stayed 3 nights in Aug 2023
Response from N/A on 25 Oct 2023
Dear Stephen Barnett,We very much appreciate your comments regarding your stay at the Novotel Auckland Ellerslie Hotel. It is always a pleasure to receive positive feedback particularly regarding our great staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam ShererGeneral ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gest welcoming and friendly staff. Well presented room and comfortable. Best hotel stay for some time.
Stayed 1 night in Aug 2023
Response from Heather Kemp - Guest Relations Manager on 25 Oct 2023
Thank you, Terry, for your wonderful rating and review of our hotel. It is fabulous to hear your stay went so well. We hope to welcome you back here to the Novotel Auckland Ellerslie Hotel very soon! Kind regards,

10/10 Excellent

Sama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Heather Kemp - Guest Relations Manager on 25 Oct 2023
Dear Sama,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Heather KempGuest Relations ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

8/10 Good

BENNY , KATHLEEN.

Stayed 1 night in Aug 2023
Response from Heather Kemp - Guest Relations Manager on 25 Oct 2023
Dear Kathleen,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Heather KempGuest Relations ManagerNovotel Ibis Ellerslie72-112 Green Lane East, Green Lane

8/10 Good

Tala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly service. Rooms are outstanding. Beds are so comfortable. Will definitely return. Thank you
Stayed 2 nights in Aug 2023
Response from Guest Relations Manager on 15 Aug 2023
Dear Tala,Thank you for your kind review!I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful.I would love to welcome you back again,Warmest regards,

10/10 Excellent

Theodora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No comment, just not the time to do so.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 15 Aug 2023
Dear Theodora,Thank you for your kind review!I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful.I would love to welcome you back again,Warmest regards,

8/10 Good

Jonathan and Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally good overnight stay. The late snack bar open was great.
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 15 Aug 2023
Dear Jonathan and Jenny,Thank you for your kind review!I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful.I would love to welcome you back again,Warmest regards,

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were well sized & nicely appointed. Staff were pleasant. Not a fan of the shower over the bath (re. safety.)
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 15 Aug 2023
Dear Lisa,Thank you so much for taking the time to review our hotel after your recent stay with us.I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels.I have made a note about the bathroom fan. Looking forward to welcoming you back again.Warmest regards,

8/10 Good

John

Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 15 Aug 2023
Dear John,Thank you so much for taking the time to review our hotel after your recent stay with us.I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels.Looking forward to welcoming you back again.Warmest regards,

4/10 Poor

MANVENDRA

Travelled with family
Disliked: Staff & service
The rooms service was terrible - the phone never worked. Breakfast was bang average
Stayed 2 nights in Jul 2023
Response from Guest Relations Manager on 15 Aug 2023
Dear Manvendra,Thank you for taking the time to tell us about your experience at the Novotel Auckland Ellerslie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

Emma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay with 2 primary school aged children. Everything was clean, staff were friendly & helpful, the gym & bath were great bonuses. Will definitely stay again
Stayed 1 night in Jul 2023

8/10 Good

Ben

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to our required location.
Stayed 1 night in Jul 2023