Premium Suite, 1 King Bed, Balcony, Ocean View (Executive Lounge Access) | 1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Reviews of Crowne Plaza Auckland, an IHG Hotel

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 587 out of 1001 reviews" "
Rating 8 - Good. 322 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 13 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Levi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and easy access to cbd
Stayed 2 nights in Apr 2024
Response from Tim on 21 Apr 2024
Hi Levi,Glad the location worked for you. Hope to welcome you back again in the future.Kind RegardsTim - Crowne Plaza Auckland

8/10 Good

Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, right next to sky tower. Walking distance to Queen Street shopping and restaurant all around. Beds were comfy. They were a little late with cleaning room so we declined as we were back in the room in the afternoon. Emailed them for carpark instructions and the reply was perfect as we would have got lost with all the roadworks happening in that area. Check in and out was quick.
Stayed 2 nights in Apr 2024
Response from Tim on 21 Apr 2024
Hi Corinne,Thank you for your feedback from your recent stay at Crowne Plaza Auckland. Great to read that the hotel met with your satisfaction and the location worked for you. I do apologise that the team were late in cleaning your room. We do hope to see you staying with us again.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Glenn, Christchurch

Stayed 1 night in Apr 2024

4/10 Poor

Arvind

Liked: Cleanliness, amenities
Disliked: Staff & service
I am an Indian vegiterian and I had booked 10days stay at the Hotel. Buffet breakfast menu at the hotel doesn't have any options for vegetarians except for the fruits which were not fresh most of the days. Even Hotel front desk was not bothered to take my request for vegetarian food. Hotel rooms are spacious but outdated and view gets blocked by building next to it. Hotel located on the centre of the city which is very convenient. Not at recommend for people who follow vegetarian diet.
Stayed 9 nights in Apr 2024
Response from Tim on 11 Apr 2024
Good Morning Arvind,Thank you for your feedback regarding the vegetarian offering at the hotel. I will certainly discuss this with the hotel culinary team and look to add additional options on the breakfast offering.I do hope you enjoyed your time in Auckland.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Linzi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay nice and central.
Stayed 1 night in Apr 2024
Response from Tim on 11 Apr 2024
Hi Linzi,Glad you enjoyed your stay with us.Kind RegardsTim - Crowne Plaza Auckland

8/10 Good

JEREMY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My latest return to this central hotel. Happy with my stay. Restaurant staff seem very confused when I ordered a second starter rather than a main. On both occasions, the waiter/waitress had to go away and check. Unnecessary. Apart from that, no other issues.
Stayed 3 nights in Apr 2024
Response from Tim on 9 Apr 2024
Hi Jeremy,Thanks for your feedback. I note your comment regarding the staff member in the restaurant being confused. I will follow up and ensure additional training is completed as this does seem strange.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Jonathan H

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Construction around is a little tough so make sure if your taking Ubers to just give them a heads up but other than that it was a fantastic stay.
Stayed 5 nights in Apr 2024
Response from Tim on 7 Apr 2024
Hi Jonathan H,Thanks for your feedback. It is always good to read that the staff were Great during your visit. The construction is a little annoying and we are certainly looking forward to the end of it!Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Umit

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for everything
Stayed 5 nights in Mar 2024

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service
We had a nice stay. The room was a bit outdated and could use a refresh. Hairdryer didn’t work and couldn’t get espresso machine going either. Really great location, easy to walk to sky city and restaurants around there. Staff were good.
Stayed 1 night in Mar 2024
Response from Tim on 25 Mar 2024
Hi Morgan,Thank you for your feedback from your recent stay at Crowne Plaza Auckland. I am sorry that you experienced some issues with the appliances in your room. I will have this looked into. Glad you enjoyed the location and the team.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Cindy, Minot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property for our stay in Auckland after disembarking from our cruise. We were given an early check in which was great.
Stayed 1 night in Mar 2024
Response from Tim on 25 Mar 2024
Hi Cindy,Thanks for your feedback. Glad you enjoyed your stay with us after your cruise. I hope the cruise was great also!Glad the team could help with an early check-in.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Taryn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service, would stay again, thank you
Stayed 1 night in Mar 2024
Response from Tim on 25 Mar 2024
Hi Taryn,Glad you enjoyed your stay with us and we look forward to welcoming you back again in the futureKind RegardsTim - Crowne Plaza Auckland

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were brilliant and went the extra mile to help us. Lovely place to say and would highly recommend. Taps need modernising though along with shower curtains. However, doesn’t deter from excellent review.
Stayed 2 nights in Mar 2024
Response from Tim on 17 Mar 2024
Good Morning Joan,Many thanks for your feedback from your recent stay with us. It was great to read that the team looked after you well. I note your comment regarding bathroom items. We hope to begin a modernisation program later in the year.Kind RegardsTim - General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Beth

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was nice but needed some care. The shower head connection to the wall needed repair, the fabric on the couch had a big hole in it and the soap dispenser for the sink was empty. All things I wasn't expecting at a high end hotel. Outside of the room everything was fine. The staff in the restaurant were amazing!
Stayed 1 night in Mar 2024
Response from Tim on 4 Mar 2024
Hi Beth,Thank you for your feedback on your recent stay with us. The items you have highlighted are certainly not acceptable and I apologise for these. We pride ourselves on attention to detail and we have not met our usual standards. I do hope you enjoyed your time in Auckland city.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property
Stayed 2 nights in Mar 2024

10/10 Excellent

Daryl Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

?

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient
Stayed 8 nights in Feb 2024

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hace lucn next doot in Sky City for a wonderful entry the Awckland.
Stayed 3 nights in Feb 2024
Response from Tim on 20 Feb 2024
Hi James,Glad you enjoyed the location and your visit to Auckland.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

jesus

Stayed 1 night in Feb 2024

8/10 Good

Sharon, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
My stay for one night was good. Staff great. Restaurant food okay. Unfortunately there was a Lot of construction immediately around the hotell so the view and walkability were limited. Amenities were nice, spacious room. Being vegan, menu choices and breakfast offered a small amount.
Stayed 1 night in Feb 2024
Response from Tim on 12 Feb 2024
Good Morning Sharon,Thank you for your feedback from your recent stay with us at Crowne Plaza Auckland. Glad that you found the hotel to your satisfaction. I note your comment regarding the Vegan offering and this is something I will discuss with the kitchen team. I do hope you enjoyed your time in Auckland.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Terrilee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay comfortable beds central to town rooms a quite
Response from Tim on 12 Feb 2024
Hi Terilee,Glad you enjoyed our NZ made beds and central location.Kind RegardsTim - Crowne Plaza Auckland

6/10 Okay

Mignon

Liked: Cleanliness, staff & service, property conditions & facilities
Area was under major construction and uber dropped us 1/2 blocks away with 5 large suitcases for 2 people
Stayed 3 nights in Feb 2024
Response from Tim on 18 Feb 2024
Hi Mignon,Thank you for your feedback. It is disappointing to read that the uber did not manage to deliver you to the hotel. The companies have all been made aware of the correct route to use. I will follow this up again.I do hope you managed to enjoy your time in Auckland City.Kind RegardsTim - Crowne Plaza Auckland

8/10 Good

Celia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The carpet and furniture at the property seem old and therefore has a weird odour. Dining is quite good with plenty of options available.
Stayed 5 nights in Jan 2024
Response from Aaron on 5 Feb 2024
Good afternoon Celia,Thank you for your feedback, we are looking forward to a hotel refurbishment soon which will give the place a fresh look, we hope that we get the chance to have you stay again, and appreciate the comments regarding our restaurant!Warmest Regards,Aaron - Crowne Plaza Auckland

10/10 Excellent

Chadwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great staff. There was a lot of construction in the area so it didn’t feel very safe going out for a walk, but there appeared to be a number of interesting things in the area. The view from my window was more construction, but the view from the hallway window was nice. There was some elevator noise in the room but calmed down in time for me to sleep.
Stayed 2 nights in Jan 2024
Response from Aaron on 5 Feb 2024
Good afternoon Chadwick,Thank you for your valuable feedback from your recent stay with us. We will ensure we take this onboard and are looking forward to welcoming you back to Crowne Plaza Auckland soon!Warmest Regards,Aaron - Crowne Plaza Auckland

10/10 Excellent

Dr John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Amir Hossein

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There is construction heavily all around this area which makes it difficult to drive to and from thr hotel car park.Hotel room amenity also is very outdated .
Stayed 5 nights in Jan 2024
Response from Aaron on 31 Jan 2024
Good afternoon Amir,Thank you for sharing some feedback on your recent stay with us. Im sorry to hear your comments regarding the construction, we are hopeful this will be finished soon. We are also looking forward to our hotel refurbishment..Warmest Regards,Aaron - Crowne Plaza Auckland

8/10 Good

Régine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to casino and convenient to go to the grocery store and all surrounding restaurants
Stayed 4 nights in Jan 2024
Response from Aaron on 31 Jan 2024
Good afternoon Regine,Thank you for sharing some feedback on your recent stay with us. Im glad you enjoyed your stay and are looking forward to welcoming you back to Crowne Plaza Auckland soon.Warmest Regards,Aaron - Crowne Plaza Auckland

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Julita

Liked: Cleanliness, staff & service, property conditions & facilities
staff friendly, helpful and accommodating. Breakfast is great value and selections compare too outside.
Stayed 7 nights in Jan 2024
Response from Aaron on 1 Feb 2024
Good afternoon Julita,Thank you for your feedback, its always great to see such positive comments about our guests's stay, im glad you enjoyed your stay!Warmest Regards,Aaron - Crowne Plaza Auckland

10/10 Excellent

Scott

Travelled with partner
The entire staff especially the waitstaff and manager at the Aria was fabulous
Stayed 2 nights in Jan 2024
Response from Aaron on 1 Feb 2024
Good afternoon Scott,Thank you for taking the time to share some feedback on your recent stay with us here at Crowne Plaza Auckland. Im glad to hear that you enjoyed our hotel and I will make sure our restaurant team gets this feedback.Warmest Regards,Aaron - Crowne Plaza Auckland

8/10 Good

Jyoti

Stayed 1 night in Jan 2024

8/10 Good

H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience staying in crown plaza.. Definitely will come back again..
Stayed 1 night in Jan 2024

10/10 Excellent

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The center of most everywhere we went. Very convenient. We enjoyed our stay. The breakfast is great.
Stayed 2 nights in Jan 2024

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rubie-Han

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to all all tourist attractions
Stayed 4 nights in Jan 2024

10/10 Excellent

Muni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Md Mejbah Udddin

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

8/10 Good

Wayne

Travelled with family
Liked: Amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Marjory

Stayed 2 nights in Jan 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient place to stay
Stayed 2 nights in Jan 2024
Response from Tim on 16 Jan 2024
Hi Rhonda,Thanks for your feedback. Glad that you enjoyed the stay at Crowne Plaza Auckland and the location worked for you. I do hope you enjoyed all that Auckland has to offer.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

James

Stayed 2 nights in Jan 2024

8/10 Good

Janet

Stayed 3 nights in Jan 2024

8/10 Good

Sze Yeung

Liked: Cleanliness, staff & service, amenities
Fuss free stay, great location, walkable distance to the sky tree and 15 mins walk to the ports. Barely heard the construction during my stay! The staff was tentative, provided help with arranging my taxi ride back to the airport.
Stayed 5 nights in Jan 2024
Response from Tim on 14 Jan 2024
Hi Sze Yeung,Thank you for your feedback for your recent stay at Crowne Plaza Auckland. Great that the location worked for you and the team assisted with your travel requirements. We do hope you enjoyed all that Auckland has to offer.Kind RegardsTim - Crowne Plaza Auckland

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently Great
The stay was great, we often come to this hotel and brought extended family with us this time. The rooms are always clean and comfortable. We did need to ask for an additional towel as there were four of us ( 2 adults and 2 kids) and the last time we stayed I believe there was a capsule coffee machine in the room but this time there wasn’t. (It may have been elsewhere? Either way it would be a nice to have). We left a phone charger in the room also and asked if it could be courier to us, which it could have been, but thought that might be free of charge given we are also IHG members and stay at this hotel on every trip to Auckland. (We will collect next time) The only other comment is that it would be great if our IHG points could be applied to our account for the stay, regardless of the booking website.
Stayed 1 night in Jan 2024
Response from Tim on 14 Jan 2024
Hi Wayne,Thank you for your feedback from your recent stay with us at Crowne Plaza Auckland. It is always good to receive feedback from one of our regular clients. I apologise that there was no coffee machine in the room on this occasion. If this occurs in the future, please let the team know and we will certainly bring one to the room. We look forward to welcoming you back to the hotel soon.Kind RegardsTim - Crowne Plaza Auckland

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was extremely helpful and flexible regarding airport arrangements. We appreciated this very much. The hotel is close to a main shopping district, restaurants, the waterfront, and the ferry to Waiheke.
Stayed 1 night in Jan 2024
Response from Tim on 14 Jan 2024
Hi Annette,Thank you for your feedback from your recent stay with us at Crowne Plaza Auckland. Great to read that the team were able to assist with your travel requirements and that the hotel location worked for your Auckland activities.Kind RegardsTim - Crowne Plaza Auckland

10/10 Excellent

Vivek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024