Like many others, we needed a tidy hotel room for the night near Auckland airport to take the stress out of long haul international flights. Gateway Hotel is just one of a number in the area, conveniently serviced by the Yellow bus which takes a while to chug round the various hotels, but is safe and reliable and has friendly drivers). We booked months in advance, and at midday of our checkin day (3 pm) we got a message via Expedia to say we had been shifted to Best Western. That is just across the road and may be better (I didn't get to see the rooms at Gateway), but was unexpected and very late notice. Something about a group of rugby players taking over Gateway Hotel for a couple of days (and maybe moving us was a good idea for noise). I messaged back asking for clarification over which reception to go to, but never heard back. The restaurant was closed for the evening meal, but we were told the free breakfast would still be provided in the morning. What they didn't tell us until the morning is that it came in a cardboard box. The 5 minutes they told us to wait whilst they assembled it was actually 25 minutes. It was okay for me (meusli bar, banana, juice, apple) but my wife being gluten free got 2 apples and 2 bananas as her pre-packaged breakfast! The staff were very friendly and the free Yellow bus is fine, but the operation seems a bit shambolic. Best Western room was okay, wifi worked well, some road noise all night. I would not pick Gateway Hotel again.