Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Airport Gateway Hotel

3 out of 5
Airport Gateway Hotel
206 Kirkbride Road, Auckland

Reviews

7.2

Good

Rating 10 - Excellent. 203 out of 1006 reviews" "
Rating 8 - Good. 375 out of 1006 reviews" "
Rating 6 - Okay. 246 out of 1006 reviews" "
Rating 4 - Poor. 112 out of 1006 reviews" "
Rating 2 - Terrible. 70 out of 1006 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Lily

Travelled with partner
Liked: Staff & service, amenities
The place is dated, with only a chain lock on the inside of room. Beds were comfy, and clean enough
Stayed 1 night in Mar 2024

6/10 Okay

Vicki

Travelled with partner
The location in relation to the airport was perfect. The room was poorly stocked. There were no teaspoons there was no t-towel so couldn’t dry dishes, no shampoo in shower dispenser and 1 coffee cup for a 2 bedroom suite.
Stayed 1 night in Mar 2024

4/10 Poor

Tearii

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not clean, seems like but not ,under bed really dirty with rubish and old bottle of juice,bathroom OLD with shampoo cut with water and body wash too,you have to wash your body with hand washer,moisisture inside bathroom,fridge dirty with personal things from last customer. Free shuttle service every hour is a Good things but not punctual, said departure for 3pm14 and you have to be there 10 minutes prior departure and bus has been arrived at 3pm45. The only great thing is comfortable BED. Location not safe,your deadline is around 8pm after that, streets becomes unsafe with GANG member, Streets are realy dirty,lot of rubish on the ground.
Stayed 2 nights in Mar 2024

4/10 Poor

Duncan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Like many others, we needed a tidy hotel room for the night near Auckland airport to take the stress out of long haul international flights. Gateway Hotel is just one of a number in the area, conveniently serviced by the Yellow bus which takes a while to chug round the various hotels, but is safe and reliable and has friendly drivers). We booked months in advance, and at midday of our checkin day (3 pm) we got a message via Expedia to say we had been shifted to Best Western. That is just across the road and may be better (I didn't get to see the rooms at Gateway), but was unexpected and very late notice. Something about a group of rugby players taking over Gateway Hotel for a couple of days (and maybe moving us was a good idea for noise). I messaged back asking for clarification over which reception to go to, but never heard back. The restaurant was closed for the evening meal, but we were told the free breakfast would still be provided in the morning. What they didn't tell us until the morning is that it came in a cardboard box. The 5 minutes they told us to wait whilst they assembled it was actually 25 minutes. It was okay for me (meusli bar, banana, juice, apple) but my wife being gluten free got 2 apples and 2 bananas as her pre-packaged breakfast! The staff were very friendly and the free Yellow bus is fine, but the operation seems a bit shambolic. Best Western room was okay, wifi worked well, some road noise all night. I would not pick Gateway Hotel again.
Stayed 1 night in Mar 2024

6/10 Okay

Mr David

Travelled with partner
Liked: Cleanliness, staff & service
Have stayed at this hotel before so was surprised to arrive and find that we were not staying in the same building at all but rather another older building next door. Decor was old and very tired BUT the room was very clean and we had a pretty good sleep. Free bus from airport to hotel and back to airport next day. Could not eat in hotel restaurant as planned as it was closed for private function however they sent a courtesy car from a sister property to transport us to a restaurant.
Stayed 1 night in Feb 2024

2/10 Terrible

Timothy, Cambridge

Liked: Cleanliness, staff & service
My room was across from a staff storage room and I had the worst sleep I think I've ever had in my life. People were slamming the door all night, yelling to each other, talking on the phone right outside my door. It was terrible.
Stayed 1 night in Feb 2024

4/10 Poor

Colleen

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Place is very tired, needs updating and not getting done. Curtains coming off the tracks, sticky surfaces, church band playing soo loud that the windows rattled
Stayed 1 night in Feb 2024

6/10 Okay

Lyneosa

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service
Convenient for the airport shuttle bus. Fairly spacious room. Beds comfortable. Quiet.
Stayed 1 night in Feb 2024

8/10 Good

Simon

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Rev Fuifui

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor services in the front counter
Stayed 1 night in Feb 2024

8/10 Good

Jimin

Liked: Cleanliness, property conditions & facilities
We just stay one night for next day flight. Hotel has shuttle service to airport is convenient for us with no car.
Stayed 1 night in Feb 2024

10/10 Excellent

Lalit

Stayed 1 night in Feb 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Brian

Stayed 1 night in Dec 2023

6/10 Okay

Karen

Travelled with partner
Disliked: Property conditions & facilities
Pretty dated, but to be expected for the price. There were stains on the bed cover and towels. We only had 1 towel for 2 people. Excellent opportunity to leave the car on site and airport shuttle was on time. Be aware that the shuttle goes via around another 8 hotels before getting to the airport, so just allow plenty of time. The schedules are on display at reception
Stayed 1 night in Jan 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Helen

Disliked: Cleanliness, amenities, property conditions & facilities
The property is old and run down but adequate for a overnight stay to go to the airport the following day. Bus shuttle to the airport was great. Breakfast was simple and not great.
Stayed 2 nights in Jan 2024

2/10 Terrible

Jamaica

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

John

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cheap, convenient. Broken towel rail in bathroom. However had comfortable beds and was quiet.
Stayed 1 night in Jan 2024

8/10 Good

David, Calgary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Okay for the night to wait for a flight. No amenities at the hotel or in the area. Breakfast was good and the shuttle to and from the airport was very convenient.
Stayed 1 night in Jan 2024

8/10 Good

Garry

Liked: Staff & service
Disliked: Property conditions & facilities
Needs alot of maintainance done.
Stayed 1 night in Jan 2024

8/10 Good

Ropate, Muri

Stayed 2 nights in Jan 2024

10/10 Excellent

Elmarie

Stayed 1 night in Jan 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room a good size, transport to the airport very good
Stayed 1 night in Jan 2024

8/10 Good

Boon im

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is excellent. Felt welcome. Able to leave luggage while waiting for checkin tie. My flight was delayed till the next morning. One of my criteria was a hotel that has airport transfer in the early morning. Found one, would definitely use it again.
Stayed 1 night in Dec 2023

10/10 Excellent

Solonaima

Stayed 1 night in Dec 2023

6/10 Okay

Karen

Stayed 1 night in Dec 2023

6/10 Okay

Jane

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff, but very old , tired and basic motel
Stayed 1 night in Dec 2023

8/10 Good

Vivian

Travelled with family
Liked: Staff & service
Decent
It was just for an overnight stay and it was okay.
Stayed 1 night in Dec 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities
Tidy up outside
Stayed 1 night in Dec 2023

6/10 Okay

Linda

Liked: Staff & service
Ranchslider to carparking was broken
Stayed 1 night in Dec 2023

10/10 Excellent

Bronwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
have now stayed here 6 times great to get free transport from airport. the staff are so helpful and friendly the rooms we have had have all been clean and well maintained, and once again as i say in every review i do for them the steak is cooked to perfection
Stayed 1 night in Dec 2023

6/10 Okay

Lori

Stayed 1 night in Dec 2023

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with our stay! Amazing customer service, cleaning service everyday. Breakfast was amazing. Prices are affordable and rooms are spacious. Definitely will be staying here again and definitely recommend
Stayed 2 nights in Dec 2023

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Eric

Liked: Staff & service
Although they say the hotel is within 10min from airport, if you use the shuttle bus please allow 40min
Stayed 1 night in Nov 2023

8/10 Good

WAH-KWAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check out time is 10:00 am. too early. Need to pay $9 extra to get some hot food for the breakfast. Don't forget to ask for the ticket for the free airport ride from the reception.
Stayed 1 night in Nov 2023

10/10 Excellent

Hana

Stayed 1 night in Nov 2023

8/10 Good

Aleisha

Liked: Cleanliness, staff & service, property conditions & facilities
Was easy & convenient to airport, free transfers a bonus
Stayed 1 night in Nov 2023

4/10 Poor

Lawrence

Travelled with partner
Disliked: Amenities, property conditions & facilities
A very poor 3 star rating. Room was OK, but a very cheap overall renovation and the site is dirty and unkept. Flood lighting outside kept shining into our room which was a pain. Staff are friendly but you pay for the location and not much else
Stayed 1 night in Dec 2023

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A night at Gateway
Our room was clean and tidy and we enjoyed the restaurant meals . Very reasonable prices . Very good for the price , We will return .
Stayed 1 night in Nov 2023

8/10 Good

Christeen

Stayed 2 nights in Nov 2023

2/10 Terrible

Hayden

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Bronwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here while traveling the staff are friendly and helpful the food is awesome highly recommend
Stayed 1 night in Nov 2023

4/10 Poor

Manu

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Limited amenities, Bath Towels poor quality, No hand towels provided and denied by management when asked. Limited choices for Breakfast
Stayed 1 night in Nov 2023

6/10 Okay

Lance

The Fire alarm in the middle of the night wasn’t their fault ,it was set off by a drunk person,but getting back to sleep and getting up was a bit sluggish
Stayed 1 night in Nov 2023

6/10 Okay

Laurel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel staff were excellent & beds extremely comfortable which we appreciated after our long flight from Canada. The rest of the room was on the very low side of acceptable.Found room to be dirty, locks on entry door & patio door were primitive. Chains on both that were very old, patio door chain held on by 3 screws. Patio door could easily be pried open with a screwdriver. Toilet seat broken, shower hinges dirty. Bathroom sink plugged, water drained very slowly. Ceiling in bathroom had unfinished drywall pieces. I would give this hotel other than the staff & beds a 1star. I would not promote.
Stayed 1 night in Nov 2023

6/10 Okay

Alice

Stayed 2 nights in Nov 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice with shuttle service and convenient for late flights!
Stayed 1 night in Nov 2023
Response from Airport Gateway Hotel on 13 Nov 2023
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our shuttle service to be convenient, especially for late flights. Ensuring our guests have a seamless and comfortable experience, particularly during unconventional hours, is a top priority for us.We appreciate your feedback and hope to continue exceeding your expectations in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another pleasant stay!Safe travels,