Premium Room, 1 Queen Bed, Accessible | Private kitchen | Fridge, microwave, stovetop, freezer

Reviews of InTown Suites Extended Stay Select Atlanta GA – Morrow

2 out of 5

Reviews

5.6
Rating 10 - Excellent. 15 out of 91 reviews" "
Rating 8 - Good. 15 out of 91 reviews" "
Rating 6 - Okay. 21 out of 91 reviews" "
Rating 4 - Poor. 16 out of 91 reviews" "
Rating 2 - Terrible. 24 out of 91 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Erica

Liked: Staff & service
Disliked: Cleanliness
The rooms have a cute decor and provide areas to unpack your things however the stay is ok. The hot water never really got hot, bc you have a kitchen, people cook smelly food that seeps through the walls, can definitely hear traffic all night long, the extra wifi fee (ridiculous btw), the frustration of the laundry room and setting up some stupid account was the most, I was looking for somewhere for a long term stay but in my overall opinion...it's just not worth the money.

4/10 Poor

Ebony

Travelled with family
Liked: Room comfort
Stayed 14 nights in Apr 2022

2/10 Terrible

Stephanie

Stayed 8 nights in Mar 2022

2/10 Terrible

Mikele

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022

10/10 Excellent

jamaal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2021

10/10 Excellent

Kizzy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Apr 2021

10/10 Excellent

Raymond

Stayed 7 nights in Aug 2020

8/10 Good

Lucille

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in May 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2020

2/10 Terrible

Courtney

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Nov 2019

10/10 Excellent

Kecia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything was amazing
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay cant wait to go back lets do thissss
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk was sweet. The room had waaaay to many roaches for this to be a new problem. They were everywhere.
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Didn't stay there office closed at 7pm.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
😒
Room was dirty and their were roaches in my room bed was nasty looking as well.
Stayed 2 nights in Mar 2019

2/10 Terrible

kenyatta, boston ma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
They didn't change towels, leaky iron, room smelked...after 2 days we stayed with my mom...6 days a total loss, wouldn't recommend this hotel to my worst enemy

8/10 Good

K.Dowell, Stockbridge

Liked: Cleanliness, property conditions & facilities, room comfort
Wish they had pots and pans in the suites and continental breakfast. They should hire more friendly customer service but overall stay was great for the price

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We called to ask for 1st floor room due to handicap problems and were told no problem. Arrived and were given a 2nd floor room. Got that changed. Needed ice and learned that available on 2nd floor only. Turned on the cold water in sink and got hot water and the reverse on hot water. Advised desk and they sent maintainence to correct. They reversed the handles. The coffee maker did not work plus there was not any coffee in the room. There were not any wash cloths in the room, two small bath towels and one hand towel. No sound on TV and had to wait till next day to get that fixed.

8/10 Good

Catherine

Liked: Cleanliness, staff & service
This was a clean spelling room., there was no smoke smell as most hotels do when you order non-smoking. The sheets and towels smelled clean and not like smoke. The main thing I liked about the room is it did not smell like smoke due to my allergic reaction to smoke.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Available rooms
Not much. Had to change one room due to unclean frig & leaking toilet. Air not working properly. Had to make 5 or 6 office visits to get other rooms. Cigarette smoke in room during night. Don't recommend this hotel.

4/10 Poor

Weary Traveler

Disliked: Cleanliness, room comfort
Gang Hangout?
Check in was slow - staff seemed overwhelmed with other things to do. The room smelled. No extra pillows in the hotel. NO hair dryer in the room - we had to borrow it from the desk. Had to borrow an iron from the desk that did not work. There was a coffee make, but no coffee - I was told I had to buy my own at a local store. They could not recommend a local BBQ restaurant or give clear directions to the local mall. The worst thing were the long term guests who were hanging outside their rooms talking and smoking and laughing - felt like a gang hangout complete with drug dealers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel services were kind and helpful. However, when we arrived the room was not ready (it was just after 2:00PM check in time). But we were able to check in with keys just not getting into the room. This was fine with the way our schedule worked out. Also, we had 4 people in the room with only 2 towels. It would have been nice to have a hair dryer. I will have to say for the low cost of the room--it was clean and well maintained.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
okay

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Damon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend outing with old navel friends.
The pricing of the room was excellent! But you guys ,which is Hotels.com ,don't have any control over the way the rooms look and the service behind the counter which is understandable. Me personally, I love your website. Its clear and understanding. I will book every vacation/ get-a-way with you all. Back to the hotel that we stayed in, the sheets had hair on them, carpet was old,room smelled like smoke,bathroom floor was water damaged, and we had to pay for extra towels and me/ my wife thought that was super rediculous! We won't stay at that particular on again. Thanks for your concern.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The hotel good for stay. Also, front desk were very helpful and saw to my needs regading my room. Thanks

6/10 Okay

Verified traveller

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to different shopping and restraunts
The hotel was well priced. Convenient to shopping and restraunts.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
It was just what we needed Thanks

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Worth the price
I think it was well worth the price. It wasn't great, but it had what I needed and more.

2/10 Terrible

Anthony

Disliked: Cleanliness, room comfort
Never again
The carpet was moulded, the ceiling light kept flashing on and off. I killed several roaches in the room. I called guest services and they did nothing.

6/10 Okay

Walter, Chiefland, FL

Liked: Staff & service
Disliked: Property conditions & facilities
Nice exterior appearance
The interior was definitely lacking. Faucet was loose in bath room, the strainer allowed water to splash. Toilet was also loose. Refrigerator leaked condensation when the door was opened. Just not as well-maintained as you would expect. Although we booked a NON-smoking room there was a strong stale smoke smell.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun Suites Stockbridge
The service provided by the associate, Michelle, was very courteous and friendly. Room was clean. Only issue was with cable TV not working properly and it was taken care of promptly.

2/10 Terrible

jackie, ohio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
didnt like it at all
we hated it so much we just left the hotel before time.the carpet was filthy,and the room was just uncomfortable.i would never stay at this hotel again..

2/10 Terrible

Shelley, Cleveland, GA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK THIS HOTEL
We were in Morrow for court.... we stayed at the Extended Stay next door the previous time. It is gross but waaaayyyyyyyyyy better than this place, I slept in a sweat shirt, sweat pants, socks and wrapped a sweat shirt around my pillow. It smelled like urine, the shower did not work, it was gross!!!!!!! I was so mad at my husband that he wouldnt agree to let me pay for another room. .... Pay 10- 20 dollars more and feel safe and clean. ....Our car alarm was set off at 3AM also.... BTW We were here for a ticket... most cops in this town have been let go..... as ours was.

10/10 Excellent

DAN, TAMPA, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD ROOM FOR THE PRICE.

4/10 Poor

Beth, Tennessee

Liked: Cleanliness
Disliked: Staff & service
Worst customer service, EVER!
Room was clean and to be expected with price. Thing that was intolerable was the service. Arrived right before 11 pm (our normal arrival at most hotels) to no answer at the front door or the phone. Waited 30 minutes until a long term guest knocked on a back door and woke the clerk. Never received so much as an apology for making a family with small children wait for a room. Tried to go to get towels the next morning (7 am) to find the front desk/lobby closed again. What's the point???

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
comfort
The room fresher that they used was so strong, my eyes watered for a long time, and the bed was to hard.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

QueenieJ

Liked: Cleanliness, staff & service, room comfort
Extended Stay
The price was cheap and it was nice and clean. The staff was friendly.

4/10 Poor

Jacksonswife

Liked: Staff & service
Disliked: Cleanliness
Looks are deceiving!
the outside of the hotel had a nice southern apperance. our room APPEARED to be nice also, UNTIL I SAW ROACHES!!!!! there was one dead in the refridgerator, one on the bathroom ceiling, one got into my purse, one on the night stand...GROSS! i was so angry that we didn't stay the night. eventhough the look was nice & i got the ammenties that i wanted, i would not recommend this hotel to anyone until it has been thoroughly exterminated

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service, room comfort
Is nice place to stay with a clean room.
My stay was great and i will come back to stay on my next trip.

4/10 Poor

Joe, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
traveling and needed to stop
traveling back south from vacation we needed to stop in the Atlanta area because of heavy traffic and driving fatigue. We were aware that this was an extended stay property but looked great from the outside, but there was built up garbage in all halls and the property was well worn. Outlets did not work and even though there were three of us we were only provided 2 towels and would have to pay extra...good we had our beach bag...look around...you can do better...we were glad to get up and ge back on the road

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Our hotel stay was pleasant enough. Room was clean & had a mini kitchen which was nice. Hotel was close enough to walk to several restaurants and movie theatre. Limited parking spaces though and a few riff-raff hanging around but safe enough overall & had no problems even with a dog in the room. Only issue was had to ask for coffee & tv remote, no "xtras", no breakfast.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Sun Suites- posiibiliites for a great stay.
Checked in in late evening after making reservation in advance. Went to take bath but their were no towels or washclothes. Went to get them at office and did not have a problem . Tried to lock deadbolt but it did not match up with strikeplate due to prior damage. Pushed chair in front of door due to late hour but could not sleep well. Other than these problems, it might have been a great stay.

8/10 Good

Verified traveller

Liked: Staff & service

8/10 Good

Tiffany, Warner robins, ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Overall i was satisfied considering the price.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities