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Reviews of Home2 Suites by Hilton Atlanta Midtown

3 out of 5
Home2 Suites by Hilton Atlanta Midtown
975 W Peachtree Street NW, Atlanta, GA

Reviews

7.8

Good

Rating 10 - Excellent. 117 out of 264 reviews" "
Rating 8 - Good. 62 out of 264 reviews" "
Rating 6 - Okay. 38 out of 264 reviews" "
Rating 4 - Poor. 25 out of 264 reviews" "
Rating 2 - Terrible. 22 out of 264 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, clean and good breakfast
Stayed 1 night in Mar 2024

2/10 Terrible

Johnny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
i arrive early at hotel I know check in is later in the afternoon i am a black gentleman i went to front desk The young lady said no rooms were ready yet . i sat there for a hour or so they let 2 white gentleman were allowed to check in...early i asked to speak to the manger He told me they were sold out last night i would have to wait for hour or so He finally let me check in He told i needed to booked through the hotel He was black manger I felt so disappointed how i was treated there I will never stay there ever again Its because my race they did not allowed to checked in earlier
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Celia

Travelled with family
Liked: Staff & service, amenities
The staff was amazing
Stayed 1 night in Feb 2024

10/10 Excellent

Venus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Andre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Erin

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
The concierge Gregory was very attentive and was a pleasure to speak with! He seemed to be always there working with a smile! The parking garage is a nightmare. Sharp turns, and not enough spots. We had to squeeze into a parking spot (that was not a spot) and hope that the car next to us wouldn’t hit our car when trying to get in. The room was nice. Nothing too crazy good or crazy bad about it. Was enough room. No view, but we didn’t expect to get a view with the price we paid. The toilet would not flush. (That’s always a great time) The location was decent. We walked a few blocks and got to where we needed. Lots of night life around. Overall I’d give it a 3. We prolly won’t go there again, but it wasn’t an awful stay. I think we paid $200 plus $25 parking fee (a night).
Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 7 Jan 2024
Awesome! Thank you for the 5-bubble review. We are looking forward to your next visit.

2/10 Terrible

Bryan

Travelled with partner
Gentleman at front desk at check-in was rude, confrontational and obviously had no clue what he was doing since he couldn’t pull up our reservation, charged our credit card and then had to refund it. Also told me to “back up” at the front desk when I was literally standing at the check-in desk. Also sent us to a room that had not been cleaned and acted out out that we came back down asking for a new room. Several people were waiting to check-in because front desk was understaffed. Terrible experience!
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 1 Jan 2024
We deeply regret falling short of your expectations. This feedback will be used to enhance future guest stays. Management has been made aware of these concerns. Thank You.

10/10 Excellent

Brad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 25 Dec 2023
Great! Thank you so much for the 10-bubble review.We are looking forward to seeing you again. Happy Holidays.

10/10 Excellent

Jephil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk Staff on 25 Dec 2023
Awesome.We are so glad that you enjoyed your stay with us. Happy Holidays!

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Maurice, Conyers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean.
Stayed 1 night in Nov 2023
Response from Front Desk Staff on 12 Dec 2023
Awesome! Thank you for the 5-bubble review. We are looking forward to seeing you on the next visit.

8/10 Good

Rosalyn, Pooler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient walkable to nearby area, comfortable beds, nice and the staff reasonably priced
Stayed 2 nights in Nov 2023
Response from Front Desk Staff on 21 Nov 2023
Awesome! Thank you for your valued feedback.We appreciate your visit.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every staff member was super friendly and helpful. Location was perfect next to the subway and walkable to great restaurants and venues. Free in-house laundry was greatly appreciated. Will definitely stay her again!
Stayed 15 nights in Nov 2023
Response from Front Desk Staff on 19 Nov 2023
Awesome! Thank you for sharing about your experience. We are looking forward to your next visit.

2/10 Terrible

Erin

Business traveller
Liked: Amenities
Disliked: Cleanliness
Management was great. Just multiple issues since arriving. Service in room sucked. Manager was fantastic and fixed all my issues
Stayed 10 nights in Nov 2023
Response from General Manager on 16 Nov 2023
Hi Erin,Thank you for your review of your stay.I do apologize for the issues with billing during your stay with us. I do hope that you will stay with us again when/if your travel plans bring you back to the area.Thank you again

10/10 Excellent

Kelly

Stayed 2 nights in Nov 2023
Response from Front Desk Staff on 14 Nov 2023
Excellent. Thank you so much for the valued feedback. We look forward to your next visit!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walkable to shopping and lots of restaurants. Safe and clean
Stayed 2 nights in Nov 2023
Response from Front Desk Staff on 14 Nov 2023
Awesome! Thank you so much for the feedback. We are looking forward to your next visit.

4/10 Poor

Bradley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Sheets were dirty, had to go to front desk and get a clean set. Changed the sheets ourselves without any apology from the staff. The elevator was terribly slow, we literally had to wait over 15 mins to get on the elevator. Overall the hotel was not clean and felt dated. Very disappointed
Stayed 1 night in Nov 2023
Response from Front Desk Staff on 6 Nov 2023
We regret falling short of your expectations. Our elevator is in the process of being serviced. Your valued feedback will be utilized to improve our guest experience moving forward.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Wonderful stay. Hotel staff extremely friendly and helpful. David, the manager, superb host. Room and facility very clean. Would definitely stay again and recommend to others.
Stayed 3 nights in Oct 2023
Response from Front Desk Staff on 5 Nov 2023
Awesome. Thank you for the valued feedback. David is certainly a star on the team! We look forward to your next visit.

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and so nice!
Stayed 4 nights in Oct 2023
Response from Front Desk Staff on 27 Oct 2023
Awesome. We appreciate your staying with us!

8/10 Good

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is excellent located, the rooms are enough space , but the bed and pillows are not comfortable. The lobby is little and the breakfast is bad .
Stayed 7 nights in Oct 2023
Response from General Manager on 24 Oct 2023
Thank you for your review Rafael.We will take your feedback to heart and work to improve upon your and every other guests experience for your next visit.Thank you again for staying with us.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Other than trying to figure out the self-parking option, our stay at the hotel was great.
Stayed 1 night in Oct 2023
Response from Front Desk Staff on 16 Oct 2023
Awesome! Thank you so much for the 5 bubble review. We are looking forward to your next visit.

8/10 Good

Kevin

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Front Desk Staff on 15 Oct 2023
Awesome! Thank you for the 4 star review. We look forward to your next visit.

6/10 Okay

Christopher

Stayed 2 nights in Oct 2023
Response from Front Desk Staff on 15 Oct 2023
Thank you for the feedback. We look forward to your next visit.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from General Manager on 11 Oct 2023
Thank you for your review.

10/10 Excellent

CHERYL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on 11 Oct 2023
Thank you for your review

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Rachel was amazing so sweet and gave great service. She definitely made a great impression and represented herself and the hotel in the best way possible!! Thank you Rachel!!
Stayed 1 night in Sep 2023
Response from Front Desk Staff on 2 Oct 2023
Awesome! We are so glad to hear about your stay at Home 2 Suites Midtown. Be sure to revisit next time.

10/10 Excellent

Cynthia Jean

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, extra friendly staff an room with kitchen was great!
Stayed 3 nights in Sep 2023
Response from Front Desk Staff on 1 Oct 2023
Awesome! Thank you for the 5 bubble review. We are looking forward to your next stay with us.

10/10 Excellent

Heather

Stayed 1 night in Sep 2023
Response from Front Desk Staff on 29 Sept 2023
Awesome! Thank you for the 10+ review. We are looking forward to your next visit with us.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk Staff on 29 Sept 2023
Thank you for the 5 bubble review! We are looking forward to your next visit.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are amazing!
Stayed 4 nights in Sep 2023
Response from Front Desk Staff on 29 Sept 2023
Awesome! Thank you for the 10 + review. We are looking forward to your next visit.

10/10 Excellent

Taylor

Stayed 1 night in Sep 2023
Response from Front Desk Staff on 15 Oct 2023
Awesome! Thank you for the 5 bubble review. We are looking forward to your next visit.

6/10 Okay

Veronica

Business traveller
Liked: Staff & service
Disliked: Amenities
Everything is old, the pillows have a bad smell.
Stayed 2 nights in Sep 2023
Response from Front Desk Staff on 1 Oct 2023
Your valued feedback will be shared with management. Home 2 Suites strives to provide an excellent experience for our guests.

6/10 Okay

Kristie

Travelled with group
Liked: Cleanliness, staff & service
Old property. Obviously an older property converted at a home2 go. Not up to Hilton standards.
Stayed 1 night in Sep 2023
Response from Front Desk Staff on 1 Oct 2023
We regret falling short of your expectations. Your feedback has been shared with management.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very comfortable. Wi-Fi was a little difficult . Felt very secure with security being on premises while checking in.
Stayed 1 night in Sep 2023
Response from General Manager on 8 Sept 2023
Thank you for your review MargaretWe look forward to being your host in the near future.

8/10 Good

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay the only problem i had was i paid 4 dollars for a 20 fl of water which was ridiculous
Stayed 1 night in Aug 2023
Response from General Manager on 8 Sept 2023
Thank you for your review GeorginaI do hope that you will give the opportunity to be your host again in the future.Thank you again

2/10 Terrible

Eli

Stayed 3 nights in Aug 2023
Response from Front Desk Staff on 29 Sept 2023
Thank you for the valued feedback. We are working diligently to improve the guest experience of our facilities.

10/10 Excellent

Shakuntala Devi

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located and good breakfast provided.
Stayed 3 nights in Aug 2023
Response from General Manager on 8 Sept 2023
Thank you for your review.We are just what you experienced and so much more! I hope you will come and stay with us again in the future.Thank you again

6/10 Okay

Verified traveller

Travelled with family
Stayed 10 nights in Aug 2023
Response from General Manager on 8 Sept 2023
Thank you for your review

8/10 Good

Felton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 8 Sept 2023
Thank you for your review

4/10 Poor

TAMMY, Toledo

Liked: Staff & service
Disliked: Cleanliness, amenities
Where the property sat was convenient and there were a lot places to go to within walking distance. What I didn’t like was that I asked for more towels and the man that was working behind the desk didn’t want to give extra towels. I think he was thinking that we were going to steal them or something which really pissed me off.
Stayed 2 nights in Aug 2023
Response from General Manager on 8 Sept 2023
We are indeed in a GREAT location. Central to everything Atlanta has to offer.Thank you for choosing to stay with us while here.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from General Manager on 18 Aug 2023
Thank you for your review

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from General Manager on 18 Aug 2023
Thank you for your review

10/10 Excellent

April

Stayed 1 night in Aug 2023
Response from General Manager on 18 Aug 2023
Thank you or your review

8/10 Good

Laura

Liked: Amenities
The only things we did not like was the area of hotel. Was a bad area( lots of homeless and sirens all night. They even has a gate in parking garage and hotel was kept locked!
Stayed 1 night in Aug 2023
Response from General Manager on 18 Aug 2023
Thank you for your review Laura.We are not in a bad area. We are simply a downtown hotel. It is customary to have a garage that locks as we take the security of our hotel and guests very seriously. We also have 24 hour security as an added level of security for guests like you who may not be as comfortable with inner-city environments.I do hope that you will stay with us again when/if your travel plans bring you back to the area.

10/10 Excellent

Shatory

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel clean, friendly staff and a great location.
Stayed 1 night in Aug 2023
Response from General Manager on 18 Aug 2023
Thank you for your review Shatory.We would love to be your host n the future for whenever your travel plans bring you back to the area.

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so friendly. Everyone we saw spoke and thanked us for staying with them. I would definitely recommend.
Stayed 1 night in Jul 2023
Response from General Manager on 4 Aug 2023
Thank you for your response Jodie.We look forward to being your host when/if your travel plans bring you back to the area.

10/10 Excellent

HANTING

Stayed 1 night in Jul 2023
Response from General Manager on 8 Sept 2023
Thank you for your review

10/10 Excellent

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable and well located
Stayed 2 nights in Jul 2023
Response from General Manager on 4 Aug 2023
Thank you for your response Martib.We look forward to being your host when/if your travel plans bring you back to the area.